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Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
36 Keys, Doors, and Windows
.Tilt
{Warning
The Rear Camera Mirror (RCM) has a
limited view. Portions of the road,
vehicles, and other objects may not be
seen. Do not drive or park the vehicle
using only this camera. Objects may
appear closer than they are. Check the
outside mirrors or glance over your
shoulder when making lane changes or
merging. Failure to use proper care may
result in injury, death, or vehicle damage.
Troubleshooting
See your dealer for service if a blue screen
and
3are displayed in the mirror, and
the display shuts off. Also, push the tab as
indicated to return to the automatic
dimming mode.
The Rear Camera Mirror may not work
properly or display a clear image if:
.There is glare from the sun or headlamps.
This may obstruct objects from view.
If needed, push the tab to turn off the
display.
.Dirt, snow, or other debris blocks the
camera lens. Clean the lens with a soft
damp cloth.
.The camera’s mounting on the vehicle has
been damaged, and/or the position or the
mounting angle of the camera has
changed.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
100 Instruments and Controls
and wirelessly charges one Qi compatible
smartphone. The power output of the
system is capable of charging at a rate up
to 3 amp (19.5 W) as requested by the
compatible smartphone. SeeRadio
Frequency Statement 0409.
{Warning
Wireless charging can affect the
operation of an implanted pacemaker or
other medical devices. If you have one, it
is recommended to consult with your
doctor before using the wireless charging
system.
The vehicle must be on, in ACC/ACCESSORY,
or Retained Accessory Power (RAP) must be
active. The wireless charging feature may
not correctly indicate charging when the
vehicle is in RAP, or during Bluetooth phone
calls. See Retained Accessory Power (RAP)
0 229.
The operating temperature is −20 °C (−4 °F)
to 60 °C (140 °F) for the charging system
and 0 °C (32 °F) to 35 °C (95 °F) for the
smartphone.
{Warning
Remove all objects from the charging pad
before charging your compatible
smartphone. Objects, such as coins, keys,
rings, paper clips, or cards, between the
smartphone and charging pad will
become very hot. On the rare occasion
that the charging system does not detect
an object, and the object gets wedged
between the smartphone and charger,
remove the smartphone and allow the
object to cool before removing it from
the charging pad, to prevent burns.
To charge a compatible smartphone:
1. Remove all objects from the charging pad. The system may not charge if there
are any objects between the smartphone
and charging pad.
2. Place the smartphone face up on the
@
symbol on the charging pad.
To maximize the charge rate, ensure the
smartphone is fully seated and centered
in the holder with nothing under it.
A thick smartphone case may prevent
the wireless charger from working,
or may reduce the charging performance.
See your dealer for additional
information.
3. A green
}will appear on theVon
the infotainment display. This indicates
that the smartphone is properly
positioned and charging. If a smartphone
is placed on the charging pad and
}
does not display, remove the
smartphone from the pad, turn it
180 degrees, and wait three seconds
before placing/aligning the smartphone
on the pad again.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
Lighting 135
for an additional 10 minutes. To keep the
lamps on for more than 10 minutes, the
ignition must be on or in ACC/ACCESSORY.
K:If equipped, turns on the task
lighting. See Task Lighting 0139.
IntelliBeam System
If equipped, this system turns the vehicle's
high-beam headlamps on and off according
to surrounding traffic conditions.
The system turns the high-beam headlamps
on when it is dark enough and there is no
other traffic present.
This light
bcomes on in the instrument
cluster when the IntelliBeam system is
enabled.
Turning On and Enabling IntelliBeam
To enable the IntelliBeam system, press
bon the turn signal lever when it is
dark outside and the exterior lamp control is
in AUTO or
2.
Driving with IntelliBeam
The system only activates the high beams
when driving over 40 km/h (25 mph).
The blue high-beam on light appears on the
instrument cluster when the high beams
are on.
There is a sensor near the top center of the
windshield that automatically controls the
system. Keep this area of the windshield
clear of debris to allow for best system
performance.
The high-beam headlamps remain on, under
the automatic control, until one of the
following situations occurs:
.The system detects an approaching
vehicle's headlamps.
.The system detects a preceding vehicle's
taillamps.
.The outside light is bright enough that
high-beam headlamps are not required.
.The vehicle's speed drops below 20 km/h
(12 mph).
.The IntelliBeam system is disabled by the
button on the turn signal lever. If this
happens, press
bon the turn signal
lever when the exterior lamp control is in
the AUTO or
2position to reactivate the
IntelliBeam system. The instrument
cluster light will come on to indicate the
IntelliBeam system is reactivated.
The high beams may not turn off
automatically if the system cannot detect
another vehicle's lamps because of any of
the following:
.The other vehicle's lamps are missing,
damaged, obstructed from view,
or otherwise undetected.
.The other vehicle's lamps are covered
with dirt, snow, and/or road spray.
.The other vehicle's lamps cannot be
detected due to dense exhaust, smoke,
fog, snow, road spray, mist, or other
airborne obstructions.
.The vehicle's windshield is dirty, cracked,
or obstructed by something that blocks
the view of the light sensor.
.The vehicle is loaded such that the front
end points upward, causing the light
sensor to aim high and not detect
headlamps and taillamps.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
Infotainment System 143
Infotainment System
Introduction
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Steering Wheel Controls . . . . . . . . . . . . . . . 146
Using the System . . . . . . . . . . . . . . . . . . . . . . 147
Software Updates . . . . . . . . . . . . . . . . . . . . . 150
Radio
AM-FM Radio . . . . . . . . . . . . . . . . . . . . . . . . . . 150
HD Radio Technology . . . . . . . . . . . . . . . . . . 151
Radio Data System (RDS) . . . . . . . . . . . . . . 152
Satellite Radio . . . . . . . . . . . . . . . . . . . . . . . . . 152
Radio Reception . . . . . . . . . . . . . . . . . . . . . . . . 153
Fixed Mast Antenna . . . . . . . . . . . . . . . . . . . 153
Multi-Band Antenna . . . . . . . . . . . . . . . . . . . 153
Audio Players
Avoiding Untrusted Media Devices . . . . . 153
USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Auxiliary Jack . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Bluetooth Audio . . . . . . . . . . . . . . . . . . . . . . . 157
OnStar System
OnStar System . . . . . . . . . . . . . . . . . . . . . . . . . 157
Navigation
Using the Navigation System . . . . . . . . . . 158
Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Navigation Symbols . . . . . . . . . . . . . . . . . . . . 161Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
OnStar System . . . . . . . . . . . . . . . . . . . . . . . . 168
Global Positioning System (GPS) . . . . . . . 168
Vehicle Positioning . . . . . . . . . . . . . . . . . . . . 169
Problems with Route Guidance . . . . . . . . 169
If the System Needs Service . . . . . . . . . . . 170
Map Data Updates . . . . . . . . . . . . . . . . . . . . 170
Database Coverage Explanations . . . . . . . 170
Voice Recognition
Voice Recognition . . . . . . . . . . . . . . . . . . . . . 170
Phone
Bluetooth (Overview) . . . . . . . . . . . . . . . . . . 175
Bluetooth (Pairing and Using a
Phone) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Apple CarPlay and Android Auto . . . . . . 180
Settings
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Teen Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Trademarks and License Agreements
Trademarks and License Agreements . . . . . . . . . . . . . . . . . . . . . . . . . 190
Introduction
Read the following pages to become familiar
with the features.
{Warning
Taking your eyes off the road for too
long or too often while using any
infotainment feature can cause a crash.
You or others could be injured or killed.
Do not give extended attention to
infotainment tasks while driving. Limit
your glances at the vehicle displays and
focus your attention on driving. Use voice
commands whenever possible.
The infotainment system has built-in
features intended to help avoid distraction
by disabling some features when driving.
These features may gray out when they
are unavailable. Many infotainment features
are also available through the instrument
cluster and steering wheel controls.
Before driving:
.Become familiar with the operation,
center stack controls, steering wheel
controls, and infotainment display.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
144 Infotainment System
.Set up the audio by presetting favorite
stations, setting the tone, and adjusting
the speakers.
.Set up phone numbers in advance so they
can be called easily by pressing a single
control or by using a single voice
command.
See Distracted Driving 0207.
Active Noise Cancellation (ANC)
If equipped, ANC reduces engine noise in the
vehicle’s interior. ANC requires the
factory-installed audio system, radio,
speakers, amplifier (if equipped), induction
system, and exhaust system to work
properly. Deactivation is required by your
dealer if related aftermarket equipment is
installed.
Overview
Infotainment System
The infotainment system is controlled by
using the infotainment display, controls on
the center stack, steering wheel controls,
and voice recognition.
Uplevel Radio
1.O(Power)
.Press to turn the power on.
.Press and hold to turn the
power off.
.Press to mute/unmute the system
when on.
.When the power is on and the
system is not muted, a quick
status pane will display when
Ois
pressed. Pressing
Owill mute the
system and trigger this pane to
show a long press is required to
actually power down the system.
.Turn to decrease or increase the
volume.
2.7
.Radio: Press and release to go to
the previous station or channel.
Press and hold to fast seek the
next strongest previous station or
channel. See AM-FM Radio 0150.
.USB/Bluetooth: Press to seek to
the beginning of the current or
previous track. Press and hold to
quickly reverse through a track.
Release to return to playing speed.
See USB Port 0153 or
Bluetooth Audio 0157.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
Infotainment System 145
3.{
.Press to go to the Home Page. See
“Home Page”later in this section.
.Press to exit Android Auto or Apple
CarPlay. To enter back into Android
Auto or Apple CarPlay, press and
hold. SeeApple CarPlay and
Android Auto 0180.
4.6
.Radio: Press and release to go to
the next station or channel. Press
and hold to fast seek the next
strongest station or channel.
.USB/Bluetooth: Press to seek the
next track. Press and hold to fast
forward through a track. Release to
return to playing speed. See USB
Port 0153 or
Bluetooth Audio 0157.
5.oBACK
.Press to return to the previous
display in a menu.
6.V
.Turn to highlight a feature. Press
to activate the highlighted feature.
1.{(Home Page)
.Press to go to the Home Page. See
“Home Page” later in this section.
.Press to exit Android Auto or Apple
CarPlay. To enter back into Android
Auto or Apple CarPlay, press and
hold. SeeApple CarPlay and
Android Auto 0180.
2.7
.Radio: Press and release to go to
the previous station or channel.
Press and hold to fast seek the
next strongest previous station or
channel. See AM-FM Radio 0150.
.USB/Bluetooth: Press to seek to
the beginning of the current or
previous track. Press and hold to
quickly reverse through a track.
Release to return to playing speed.
See USB Port 0153 or
Bluetooth Audio 0157.
3.O(Power)
.Press to turn the power on.
.Press and hold to turn the
power off.
.Press to mute/unmute the system
when on.
.When the power is on and the
system is not muted, a quick
status pane will display when
Ois

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
146 Infotainment System
pressed. PressingOwill mute the
system and trigger this pane to
show a long press is required to
actually power down the system.
.Turn to decrease or increase the
volume.
4.6
.Radio: Press and release to go to
the next station or channel. Press
and hold to fast seek the next
strongest station or channel.
.USB/Bluetooth: Press to seek the
next track. Press and hold to fast
forward through a track. Release to
return to playing speed. See USB
Port 0153 or
Bluetooth Audio 0157.
5.v
.Press and release to access the
phone display or answer an
incoming call. Home Page
The Home Page is where vehicle application
icons are accessed. Some applications are
disabled when the vehicle is moving.
The Home Page can be set up to have up to
four pages with eight icons per page.
Swipe left or right across the display to
access the pages of icons.
Managing Home Page Icons
1. Touch and hold any of the Home Page icons to enter edit mode.
2. Continue holding the icon and drag it to the desired position.
3. Release your finger to drop the icon in the desired position.
4. To move an application to another page, drag the icon to the edge of the display
toward the desired page.
5. Continue dragging and dropping application icons as desired.
Steering Wheel Controls
If equipped, some audio controls can be
adjusted at the steering wheel.
g:Press to answer an incoming call or
start voice recognition. See Bluetooth
(Overview) 0175 or
Bluetooth (Pairing and Using a Phone) 0176.
c:Press to decline an incoming call or
end a current call. Press to mute or unmute
the infotainment system when not on a call.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
Infotainment System 147
The favorites and volume switches are on
the back of the steering wheel.1. Favorite: When on a radio source, press to select the next or previous audio
broadcast favorite. When listening to a
media device, press to select the next or
previous track.
2. Volume: Press to increase or decrease the volume.
Using the System
Audio
Touch the Audio icon to display the active
audio source page. Examples of available
sources may include AM, FM, SXM (if
equipped), USB, AUX, and Bluetooth.
Phone
Touch the Phone icon to display the
Phone main page. See Bluetooth (Overview)
0 175 or
Bluetooth (Pairing and Using a Phone) 0176.
Nav
If equipped, touch the Nav icon to display
the navigation map. See Using the
Navigation System 0158.
Users
If equipped, touch the Users icon to sign in
or create a new user profile, and follow the
on-screen instructions.
Only four user profiles can be active at one
time in the vehicle. It may be necessary to
remove a profile from the menu before
creating or signing into an existing profile.
The removed profile can be logged into at a
later time.
Settings
Touch the Settings icon to display the
Settings menu. See Settings0181.
Apple CarPlay
Touch the Apple CarPlay icon to activate
Apple CarPlay (if equipped) after a
supported device is connected. See Apple
CarPlay and Android Auto 0180.
Android Auto
Touch the Android Auto icon to activate
Android Auto (if equipped) after a supported
device is connected. See Apple CarPlay and
Android Auto 0180.
Apps
If equipped, in-vehicle apps are available for
download. Touch the Apps icon on the
Home Page to begin.
Downloading and using in-vehicle apps
requires Internet connectivity which can be
accessed with a data plan through the
vehicle’s built-in 4G LTE Wi-Fi hotspot,
if equipped, or a compatible mobile device
hotspot. On most mobile devices, activation
of the Wi-Fi hotspot is in the device’s
Settings menu under Mobile Network
Sharing, Personal Hotspot, Mobile Hotspot,
or similar.