2021 CHEVROLET EXPRESS CARGO towing

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
Vehicle Care 177
Vehicle Care
General Information
General Information . . . . . . . . . . . . . . . . . . . 178
California Proposition 65 Warning . . . . . 178
California Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . . . . . . . . . . 178
Accessories and Modifications . . . . . . . . . 178
Vehicle Checks
Doing Your Own Service Work . . . . . . . . . 179
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Engine Compartment Overview . . . . . . . . 181
Engine Oil . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Engine Oil Life System . . . . . . . . . . . . . . . . 186
Automatic Transmission Fluid (6-Speed Transmission) . . . . . . . . . . . . . . . . . . . . . . . . 186
Automatic Transmission Fluid (8-Speed Transmission) . . . . . . . . . . . . . . . . . . . . . . . . 189
Engine Air Cleaner/Filter . . . . . . . . . . . . . . . 189
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . 191
Engine Overheating . . . . . . . . . . . . . . . . . . . 194
Engine Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Power Steering Fluid . . . . . . . . . . . . . . . . . . 196
Washer Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Brake Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Battery - North America . . . . . . . . . . . . . . . 199
Rear Axle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Noise Control System . . . . . . . . . . . . . . . . . 199 Starter Switch Check . . . . . . . . . . . . . . . . . . 200
Automatic Transmission Shift Lock
Control Function Check . . . . . . . . . . . . . . 201
Ignition Transmission Lock Check . . . . . . 201
Park Brake and P (Park) Mechanism Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Wiper Blade Replacement . . . . . . . . . . . . . 201
Windshield Replacement . . . . . . . . . . . . . . 202
Headlamp Aiming
Front Headlamp Aiming . . . . . . . . . . . . . . . 202
Bulb Replacement
Bulb Replacement . . . . . . . . . . . . . . . . . . . . . 202
Halogen Bulbs . . . . . . . . . . . . . . . . . . . . . . . . . 202
Front Turn Signal, Sidemarker, and Parking Lamps . . . . . . . . . . . . . . . . . . . . . . . 202
Taillamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Center High-Mounted Stoplamp (CHMSL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
License Plate Lamp . . . . . . . . . . . . . . . . . . . . 204
Electrical System
Electrical System Overload . . . . . . . . . . . . 205
Fuses and Circuit Breakers . . . . . . . . . . . . . 205
Engine Compartment Fuse Block . . . . . . 206
Floor Console Fuse Block . . . . . . . . . . . . . . 210
Wheels and Tires
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
All-Season Tires . . . . . . . . . . . . . . . . . . . . . . . . 212
Winter Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . 213 Tire Sidewall Labeling . . . . . . . . . . . . . . . . . . 213
Tire Designations . . . . . . . . . . . . . . . . . . . . . . 214
Tire Terminology and Definitions . . . . . . 215
Tire Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Tire Pressure Monitor System . . . . . . . . . 218
Tire Pressure Monitor Operation . . . . . . . 218
Tire Inspection . . . . . . . . . . . . . . . . . . . . . . . . . 221
Tire Rotation . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
When It Is Time for New Tires . . . . . . . . 223
Buying New Tires . . . . . . . . . . . . . . . . . . . . . . 223
Different Size Tires and Wheels . . . . . . . . 225
Uniform Tire Quality Grading . . . . . . . . . . 225
Wheel Alignment and Tire Balance . . . . 226
Wheel Replacement . . . . . . . . . . . . . . . . . . . 226
Tire Chains . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
If a Tire Goes Flat . . . . . . . . . . . . . . . . . . . . . 227
Tire Changing . . . . . . . . . . . . . . . . . . . . . . . . . 229
Full-Size Spare Tire . . . . . . . . . . . . . . . . . . . . 236
Jump Starting
Jump Starting - North America . . . . . . . . 237
Towing the Vehicle
Towing the Vehicle . . . . . . . . . . . . . . . . . . . 240
Recreational Vehicle Towing . . . . . . . . . . . 240
Appearance Care
Exterior Care . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Interior Care . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Floor Mats . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
Vehicle Care 195
If Steam is Coming from the Engine
Compartment
{Warning
Steam and scalding liquids from a hot
cooling system are under pressure.
Turning the pressure cap, even a little,
can cause them to come out at high
speed and you could be burned. Never
turn the cap when the cooling system,
including the pressure cap, is hot. Wait
for the cooling system and pressure cap
to cool.
If No Steam is Coming from the Engine
Compartment
If an engine overheat warning is displayed
but no steam can be seen or heard, the
problem may not be too serious. Sometimes
the engine can get a little too hot when the
vehicle:
.Climbs a long hill on a hot day.
.Stops after high-speed driving.
.Idles for long periods in traffic.
.Tows a trailer. See“Driving on Grades”
under Trailer Towing 0164. If the overheat warning is displayed with no
sign of steam:
1. Turn the air conditioning off.
2. Turn the heater on to the highest temperature and to the highest fan
speed. Open the windows as necessary.
3. When it is safe to do so, pull off the road, shift to P (Park) or N (Neutral) and
let the engine idle.
If the engine coolant temperature gauge is
no longer in the overheat zone or an
overheat warning no longer displays, the
vehicle can be driven. Continue to drive the
vehicle slowly for about 10 minutes. Keep a
safe vehicle distance from the vehicle in
front. If the warning does not come back on,
continue to drive normally and have the
cooling system checked for proper fill and
function.
If the warning continues, pull over, stop, and
park the vehicle right away.
If there is still no sign of steam, push down
the accelerator until the engine speed is
about twice as fast as normal idle speed for
at least three minutes while parked. If the
warning is still on, turn off the engine until
it cools down. If the decision is made not to lift the hood,
get service help right away.
Engine Fan
The vehicle has a clutched engine cooling
fan. When the clutch is engaged, the fan
spins faster to provide more air to cool the
engine. In most everyday driving conditions,
the fan is spinning slower and the clutch is
not fully engaged. This improves fuel
economy and reduces fan noise. Under
heavy vehicle loading, trailer towing, and/or
high outside temperatures, the fan speed
increases as the clutch more fully engages,
so an increase in fan noise may be heard.
This is normal and should not be mistaken
as the transmission slipping or making extra
shifts. It is merely the cooling system
functioning properly. The fan will slow down
when additional cooling is not required and
the clutch partially disengages.
This fan noise may be heard when starting
the engine. It will go away as the fan clutch
partially disengages.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
240 Vehicle Care
Towing the Vehicle
Caution
Incorrectly towing a disabled vehicle may
cause damage. The damage would not be
covered by the vehicle warranty. Do not
lash or hook to suspension components.
Use the proper straps around the tires to
secure the vehicle. Do not drag a locked
wheel/tire. Use tire skates or dollies
under any locked wheel/tire while
loading the vehicle. Do not use a sling
type lift to tow the vehicle. This could
damage the vehicle.
Caution
Improper use of the tow eye can damage
the vehicle. If equipped, use the tow eye
to load a disabled vehicle onto a flatbed
tow truck from a flat road surface, or to
move the vehicle a short distance. Use
caution and low speeds. The transmission
must be in (N) Neutral when moving the
vehicle.GM recommends a flatbed tow truck to
transport a disabled vehicle. Use ramps to
help reduce approach angles, if necessary.
A towed vehicle should have its drive wheels
off the ground. Contact Roadside Assistance
or a professional towing service if the
disabled vehicle must be towed.
Front Attachment Points
The vehicle is equipped with specific
attachment points to be used to pull the
vehicle onto a flatbed car carrier from a flat
road surface. Do not use these attachment
points to pull the vehicle from snow, mud
or sand.
Recreational Vehicle Towing
Recreational vehicle towing means towing
the vehicle behind another vehicle, such as
behind a motor home. The two most
common types of recreational vehicle
towing are known as dinghy towing and
dolly towing. Dinghy towing is towing the
vehicle with all four wheels on the ground.
Dolly towing is towing the vehicle with two
wheels on the ground and two wheels up
on a device known as a dolly.
Here are some important things to consider
before recreational vehicle towing:
.Before towing the vehicle, become
familiar with the local laws that apply to
recreational vehicle towing. These laws
may vary by region.
.What is the towing capacity of the
towing vehicle? Be sure to read the tow
vehicle manufacturer's recommendations.
.What is the distance that will be
traveled? Some vehicles have restrictions
on how far and how long they can tow.
.Is the proper towing equipment going to
be used? See your dealer or trailering
professional for additional advice and
equipment recommendations.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
Vehicle Care 241
.Is the vehicle ready to be towed? Just as
preparing the vehicle for a long trip,
make sure the vehicle is prepared to be
towed.
Caution
Use of a shield mounted in front of the
vehicle grille could restrict airflow and
cause damage to the transmission. The
repairs would not be covered by the
vehicle warranty. If using a shield, only
use one that attaches to the towing
vehicle.
Dinghy Towing
Caution
If the vehicle is towed with all four
wheels on the ground, the drivetrain
components could be damaged. The
repairs would not be covered by the
vehicle warranty. Do not tow the vehicle
with all four wheels on the ground.
The vehicle should not be towed with all
four wheels on the ground.
Dolly Towing
Caution
Do not tow this vehicle with two wheels
on the ground, or vehicle damage could
occur. This damage would not be covered
by the vehicle warranty.
The vehicle was neither designed nor
intended to be towed with any of its wheels
on the ground. If the vehicle must be
towed, see Towing the Vehicle 0240.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
Service and Maintenance 251
Because of the way people use vehicles,
maintenance needs vary. There may need to
be more frequent checks and services. The
Additional Required Services - Normal are for
vehicles that:
.Carry passengers and cargo within
recommended limits on the Tire and
Loading Information label. SeeVehicle
Load Limits 0132.
.Are driven on reasonable road surfaces
within legal driving limits.
.Use the recommended fuel. See
Recommended Fuel 0158.
Refer to the information in the Maintenance
Schedule Additional Required Services -
Normal chart.
The Additional Required Services - Severe are
for vehicles that are:
.Mainly driven in heavy city traffic in hot
weather
.Mainly driven in hilly or mountainous
terrain
.Frequently towing a trailer
.Used for high speed or competitive
driving
.Used for taxi, police, or delivery service Refer to the information in the Maintenance
Schedule Additional Required Services -
Severe chart.
{Warning
Performing maintenance work can be
dangerous and can cause serious injury.
Perform maintenance work only if the
required information, proper tools, and
equipment are available. If they are not,
see your dealer to have a trained
technician do the work. See
Doing Your
Own Service Work 0179.
Maintenance Schedule
Owner Checks and Services
Check the engine oil level. See Engine Oil
0 184.
Once a Month
.Check the tire inflation pressures,
including the spare. See Tire Pressure
0 217.
.Inspect the tires for wear. See Tire
Inspection 0221.
.Check the windshield washer fluid level.
See Washer Fluid 0196.
Engine Oil Change
When the CHANGE ENGINE OIL SOON
message displays, have the engine oil and
filter changed within the next 1 000 km
(600 mi). If driven under the best conditions,
the engine oil life system may not indicate
the need for vehicle service for up to a year.
The engine oil and filter must be changed at
least once a year and the oil life system
must be reset. Your trained dealer technician
can perform this work. If the engine oil life
system is reset accidentally, service the
vehicle within 5 000 km (3,000 mi) since the
last service. Reset the oil life system when
the oil is changed. See Engine Oil Life
System 0186.
Extended Idle Use
When the vehicle is used in a way that
requires extended idle time, one hour of use
shall be deemed the same as 53 km (33 mi).
See Driver Information Center (DIC) 081 for
hourmeter.
Air Conditioning Desiccant (Replace Every
Seven Years)
The air conditioning system requires
maintenance every seven years. This service
requires replacement of the desiccant to

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Customer Information 269
In the U.S., anyone driving the vehicle is
covered. In Canada, a person driving the
vehicle without permission from the owner
is not covered.
Roadside Assistance is not a part of the New
Vehicle Limited Warranty. General Motors
North America and Chevrolet reserve the
right to make any changes or discontinue
the Roadside Assistance program at any
time without notification.
General Motors North America and Chevrolet
reserve the right to limit services or
payment to an owner or driver if they
decide the claims are made too often, or the
same type of claim is made many times.
Services Provided
.Emergency Fuel Delivery:Delivery of
enough fuel for the vehicle to get to the
nearest service station.
.Lock-Out Service: Service to unlock the
vehicle if you are locked out. A remote
unlock may be available if you have
OnStar. For security reasons, the driver
must present identification before this
service is given.
.Emergency Tow from a Public Road or
Highway: Tow to the nearest Chevrolet
dealer for warranty service, or if the vehicle was in a crash and cannot be
driven. Assistance is not given when the
vehicle is stuck in the sand, mud,
or snow.
.Flat Tire Change:
Service to change a flat
tire with the spare tire. The spare tire,
if equipped, must be in good condition
and properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not covered
by the warranty.
.Battery Jump Start: Service to jump start
a dead battery.
.Trip Interruption Benefits and Assistance:
If your trip is interrupted due to a
warranty event, incidental expenses may
be reimbursed within the Powertrain
warranty period. Items considered are
reasonable and customary hotel, meals,
rental car, or a vehicle being delivered
back to the customer, up to 500 miles.
Services Not Included in Roadside
Assistance
.Impound towing caused by violation of
any laws
.Legal fines
.Mounting, dismounting, or changing of
snow tires, chains, or other traction
devices
Service is not provided if a vehicle is in an
area that is not accessible to the service
vehicle or is not a regularly traveled or
maintained public road, which includes ice
and winter roads. Off-road use is not
covered.
Services Specific to Canadian-Purchased
Vehicles
.Fuel Delivery: Reimbursement is up to
7 liters. If available, diesel fuel delivery
may be restricted. Propane and other
fuels are not provided through this
service.
.Lock-Out Service: Vehicle registration is
required.
.Trip Interruption Benefits and Assistance:
Must be over 150 km from where your
trip was started to qualify.
Pre-authorization, original detailed
receipts, and a copy of the repair orders
are required. Once authorization has been
received, the Roadside Assistance advisor
will help to make arrangements and
explain how to receive payment.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
272 Customer Information
GM vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some insurance
companies will not specify aftermarket
collision parts. When purchasing insurance,
we recommend that you ensure that the
vehicle will be repaired with GM original
equipment collision parts. If such insurance
coverage is not available from your current
insurance carrier, consider switching to
another insurance carrier.
If the vehicle is leased, the leasing company
may require you to have insurance that
ensures repairs with Genuine GM Original
Equipment Manufacturer (OEM) parts or
Genuine Manufacturer replacement parts.
Read the lease carefully, as you may be
charged at the end of the lease for poor
quality repairs.
If a Crash Occurs
If there has been an injury, call emergency
services for help. Do not leave the scene of
a crash until all matters have been taken
care of. Move the vehicle only if its position
puts you in danger, or you are instructed to
move it by a police officer.Give only the necessary information to
police and other parties involved in the
crash.
For emergency towing see
Roadside
Assistance Program 0268.
Gather the following information:
.Driver name, address, and telephone
number
.Driver license number
.Owner name, address, and telephone
number
.Vehicle license plate number
.Vehicle make, model, and model year
.Vehicle Identification Number (VIN)
.Insurance company and policy number
.General description of the damage to the
other vehicle
Choose a reputable repair facility that uses
quality replacement parts. See “Collision
Parts” earlier in this section.
If the airbag has inflated, see What Will You
See after an Airbag Inflates? 041.
Managing the Vehicle Damage Repair
Process
In the event that the vehicle requires
damage repairs, GM recommends that you
take an active role in its repair. If you have
a pre-determined repair facility of choice,
take the vehicle there, or have it towed
there. Specify to the facility that any
required replacement collision parts be
original equipment parts, either new
Genuine GM parts or recycled original GM
parts. Remember, recycled parts will not be
covered by the GM vehicle warranty.
Insurance pays the bill for the repair, but
you must live with the repair. Depending on
your policy limits, your insurance company
may initially value the repair using
aftermarket parts. Discuss this with the
repair professional, and insist on Genuine
GM parts. Remember, if the vehicle is
leased, you may be obligated to have the
vehicle repaired with Genuine GM parts,
even if your insurance coverage does not
pay the full cost.
If another party's insurance company is
paying for the repairs, you are not obligated
to accept a repair valuation based on that
insurance company's collision policy repair
limits, as you have no contractual limits

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Index 287
CompartmentsStorage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Connected Services Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
Connections Connected Services . . . . . . . . . . . . . . . . . . . . 283
Control Traction and Electronic Stability . . . . . . . 147
Control of a Vehicle . . . . . . . . . . . . . . . . . . . . . . 127
Convex Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Coolant Engine Temperature Gauge . . . . . . . . . . . . . 73
Cooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119, 122
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Courtesy Transportation Program . . . . . . . . 270
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Customer Assistance . . . . . . . . . . . . . . . . . . . . . 267
Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
Text Telephone (TTY) Users . . . . . . . . . . . . 267
Customer Information Publications Ordering Information . . . . . 273
Customer Satisfaction Procedure . . . . . . . . . 265
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275D
Damage Repair, Collision . . . . . . . . . . . . . . . . . . 271
Danger, Warning, and Caution . . . . . . . . . . . . . .2
Data Collection Infotainment System . . . . . . . . . . . . . . . . . . 276
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Data Recorders, Event . . . . . . . . . . . . . . . . . . . 275
Daytime Running Lamps (DRL) . . . . . . . . . . . . .91
Defensive Driving . . . . . . . . . . . . . . . . . . . . . . . . 126
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Devices Auxiliary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Diagnostics Connected Services . . . . . . . . . . . . . . . . . . . . 284
Distracted Driving . . . . . . . . . . . . . . . . . . . . . . . . 126
Dome Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Door Cargo Door Relocking . . . . . . . . . . . . . . . . . . . . 11
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . 12
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Power Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Rear Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Sliding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Drive Belt Routing, Engine . . . . . . . . . . . . . . . 264
Driver Assistance Systems . . . . . . . . . . . . . . . 150
Driver Information Center (DIC) . . . . . . . . . . . .81 Driving
Better Fuel Economy . . . . . . . . . . . . . . . . . . . 126
Characteristics and Towing Tips . . . . . . . . 160
Defensive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Hill and Mountain Roads . . . . . . . . . . . . . . 130
If the Vehicle is Stuck . . . . . . . . . . . . . . . . . . 131
Impaired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Loss of Control . . . . . . . . . . . . . . . . . . . . . . . . 128
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . 128
Vehicle Load Limits . . . . . . . . . . . . . . . . . . . . 132
Wet Roads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
E
Electrical Equipment, Add-On . . . . . . . . . . . . 176
Electrical SystemEngine Compartment Fuse Block . . . . . . . 206
Floor Console Fuse Block . . . . . . . . . . . . . . . 210
Fuses and Circuit Breakers . . . . . . . . . . . . . 205
Overload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Emergency
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Engine Air Cleaner/Filter . . . . . . . . . . . . . . . . . . . . . . 189
Check Light (Malfunction Indicator) . . . . . 76
Compartment Overview . . . . . . . . . . . . . . . . . 181
Coolant Heater . . . . . . . . . . . . . . . . . . . . . . . . 139