2021 CADILLAC ESCALADE phone

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
472 ONSTAR
PressQto connect to an Advisor to:
.Verify account information or
update contact information.
.Get driving directions.
.Receive a Diagnostic check of the
vehicle's key operating systems.
.Receive Roadside Service.
.Manage Wi-Fi Settings, if equipped.
Press
>to get a priority connection
to an OnStar Advisor available 24/7 to:
.Get help for an emergency.
.Be a Good Samaritan or respond to
an AMBER Alert.
.Get assistance in severe weather or
other crisis situations and find
evacuation routes.
OnStar Services
Emergency
Emergency Services require an active
safety and security plan. With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor who
is immediately connected in to the
vehicle to help. Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and relay
important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Service, Advisors can
locate a nearby service provider to
help with a flat tire, a battery jump,
or an empty gas tank.
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
.With Remote Ignition Block,
if equipped, OnStar can block the
engine from being restarted.
.With Stolen Vehicle Slowdown,
if equipped, OnStar can work with
law enforcement to gradually slow
the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase. PressQ
to set up an account.
.After change in ownership and at
90 days.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
ONSTAR 473
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the Vehicle
Call 1-888-4ONSTAR (1-888-466-7827)
immediately to terminate your OnStar
or connected services if the vehicle is
disposed of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar or
connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, and Roadside Service are
available on most vehicles. Not all
OnStar services are available
everywhere or on all vehicles. For more information, a full description of
OnStar services, system limitations,
and OnStar User Terms, Privacy
Statement, and Software Terms:
.Call 1-888-4ONSTAR
(1-888-466-7827).
.See www.onstar.com (U.S.).
.See www.onstar.ca (Canada).
.Call TTY 1-877-248-2080.
.PressQto speak with an Advisor.
OnStar or connected services cannot
work unless the vehicle is in a place
where OnStar has an agreement with
a wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar or
connected services. Service involving
location information about the vehicle
cannot work unless GPS signals are
available, unobstructed, and
compatible with the OnStar hardware.
OnStar or connected services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar or connected services may not work. Other
problems beyond the control of
OnStar
—such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of the vehicle,
damage to the vehicle in a crash,
or wireless phone network congestion
or jamming —may prevent service.
See Radio Frequency Statement 0467.Services for People with
Disabilities
Advisors provide services to help with
physical disabilities and medical
conditions.
Press
Qto help:
.Locate a gas station with an
attendant to pump gas.
.Find a hotel, restaurant, etc., that
meets accessibility needs.
.Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to communicate
to deaf, hard-of-hearing,
or speech-impaired customers while in

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
474 ONSTAR
the vehicle. The available
dealer-installed TTY system can
provide in-vehicle access to all OnStar
services, except Virtual Advisor.
If equipped, TTY mode can be turned
on or off by touching Settings, then
Apps, and then Phone. When TTY
mode is on, phone calls can be made
or received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need to
be changed the first time when
speaking with an Advisor. To change
the OnStar PIN, contact an OnStar
Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted
as part of the vehicle warranty.
Languages
The vehicle can be programmed to
respond in multiple languages. Press
Qand ask for an Advisor. Advisors are available in English, Spanish, and
French. Available languages may vary
by country.
Potential Issues
OnStar cannot perform Remote Door
Unlock or Stolen Vehicle Assistance
after the vehicle has been off
continuously for 10 days without an
ignition cycle. If the vehicle has not
been started for 10 days, OnStar can
contact Roadside Service or a
locksmith to help gain access to the
vehicle.
Global Positioning System (GPS)
.Obstruction of the GPS can occur in
a large city with tall buildings; in
parking garages; around airports; in
tunnels and underpasses; or in an
area with very dense trees. If GPS
signals are not available, the OnStar
system should still operate to call
OnStar. However, OnStar could have
difficulty identifying the exact
location.
.In emergency situations, OnStar can
use the last stored GPS location to
send to emergency responders.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to the
vehicle. Do not place items over or
near the antenna to prevent blocking
cellular and GPS signal reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage or
the cellular network has reached
maximum capacity, this message may
come on. Press
Qto try the call again
or try again after driving a few miles
into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service, and
GPS satellite technologies to be
available and operating for features to
function properly. These systems may
not operate if the battery is
discharged or disconnected.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
CONNECTED SERVICES 477
directions. Routes that are sent to the
navigation screen can only be
canceled through the navigation
system.
See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following services help with
staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
.Change the default passwords for
the Wi-Fi hotspot and myCadillac
mobile app. Make these passwords
different from each other and use a
combination of letters and numbers
to increase the security.
.Change the default name of the
SSID (Service Set Identifier). This is
your network’s name that is visible
to other wireless devices. Choose a
unique name and avoid family
names or vehicle descriptions.Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the
Internet and web content at 4G LTE
speed. Up to seven mobile devices can
be connected. A data plan is required.
Use the in-vehicle controls only when
it is safe to do so.
1. To retrieve Wi-Fi hotspot information, press
=to open the
OnStar app on the infotainment
display, then select Wi-Fi Hotspot.
On some vehicles, touch Wi-Fi or
Wi-Fi Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some vehicles,
the connection type (no Internet
connection, 3G, 4G, 4G LTE), and
signal quality (poor, good,
excellent). The LTE icon shows
connection to Wi-Fi. It is possible
that the icon may not illuminate
even though the vehicle has an
active connection.
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR to
connect with an Advisor. On some vehicles, the SSID and password
can be changed in the Wi-Fi
Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile devices.
Manage data usage by turning Wi-Fi
on or off on your mobile device, by
using the myCadillac mobile app,
or by contacting an OnStar Advisor.
On some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyCadillac Mobile App (If Available)
Download the myCadillac mobile app
to compatible Apple and Android
smartphones. Cadillac users can
access the following services from a
smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
.Lock/unlock doors, if equipped with
automatic locks.
.Activate the horn and lamps.
.Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
INDEX 481
CheckEngine Light (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . . . . . 122
Child Restraints Infants and Young Children . . . . . . . 78
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . . . . . . . 84
Older Children . . . . . . . . . . . . . . . . . . . . . 77
Securing . . . . . . . . . . . . . . . . . . . . . . . . 91, 94
Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Circuit Breakers . . . . . . . . . . . . . . . . . . . . . 385
Cleaning
Exterior Care . . . . . . . . . . . . . . . . . . . . . . 432
Interior Care . . . . . . . . . . . . . . . . . . . . . . 437
Climate Control Systems Dual Automatic . . . . . . . . . . . . . . . . . . . 220
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Cluster, Instrument . . . . . . . . . . . . . . . . . 114
Collision Damage Repair . . . . . . . . . . . 465
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Connected Services Connections . . . . . . . . . . . . . . . . . . . . . . . 477
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 478
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . 476 Connections
Connected Services . . . . . . . . . . . . . . . 477
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Control of a Vehicle . . . . . . . . . . . . . . . . 231
Controls Steering Wheel . . . . . . . . . . . . . . . . . . . . 160
Convenience Net . . . . . . . . . . . . . . . . . . . . 101
Convex Mirrors . . . . . . . . . . . . . . . . . . . . . . 31
Coolant Engine Temperature Gauge . . . . . . 117
Engine Temperature WarningLight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Cooling . . . . . . . . . . . . . . . . . . . . . . . . .220, 224
Cooling System . . . . . . . . . . . . . . . . . . . . . 372
Cornering Lamps . . . . . . . . . . . . . . . . . . . 153
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . 464
Coverage Explanations . . . . . . . . . . . . . 191
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . 271 Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Cruise Control, Adaptive . . . . . . . . . . . 274
Cruise Control, Super . . . . . . . . . . . . . . . 283
Cupholders . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Customer Assistance . . . . . . . . . . . . . . . 460 Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 460
Text Telephone (TTY) Users . . . . . 460 Customer Information
Publications Ordering
Information . . . . . . . . . . . . . . . . . . . . . . 467
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . 458
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . 469
D
Damage Repair, Collision . . . . . . . . . . . 465
Danger, Warning, and Caution . . . . . . . . 2
Data Collection Infotainment System . . . . . . . . . . . . . 470
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 470
Data Recorders, Event . . . . . . . . . . . . . . 469
Database Coverage Explanations . . . . . . . . . . . . . . . . . . . . . . 191
Daytime Running Lamps (DRL) . . . 151
Defensive Driving . . . . . . . . . . . . . . . . . . . 231
Delayed Locking . . . . . . . . . . . . . . . . . . . . . 19
Destination . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Diagnostics
Connected Services . . . . . . . . . . . . . . . 478
Distracted Driving . . . . . . . . . . . . . . . . . . 230
Dome Lamps . . . . . . . . . . . . . . . . . . . . . . . . 154
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . . . . . 132
Delayed Locking . . . . . . . . . . . . . . . . . . . 19
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
486 INDEX
Mirrors, Interior Rearview . . . . . . . . . . . 34
Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266Driver Control . . . . . . . . . . . . . . . . . . . . . 266
Monitor System, Tire Pressure . . . . . 402
Multi-band Antenna . . . . . . . . . . . . . . . . 168
N
Navigation Connected Services . . . . . . . . . . . . . . . 476
Destination . . . . . . . . . . . . . . . . . . . . . . . . 184
Using the System . . . . . . . . . . . . . . . . . 180
Navigation Symbols . . . . . . . . . . . . . . . . 184
Net, Convenience . . . . . . . . . . . . . . . . . . . 101
New Vehicle Break-In . . . . . . . . . . . . . . . 244
Night Vision System . . . . . . . . . . . . . . . . 319
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Off-Road . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234 Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367
Engine Oil Life System . . . . . . . . . . . 369
Engine Oil Pressure Gauge . . . . . . . 116
Pressure Light . . . . . . . . . . . . . . . . . . . . . 130
Older Children, Restraints . . . . . . . . . . . 77
Online Owner Center . . . . . . . . . . . . . . . 461 OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 470
OnStar Additional Information . . . . 472
OnStar Emergency . . . . . . . . . . . . . . . . . . 472
OnStar Overview . . . . . . . . . . . . . . . . . . . . 471
OnStar Security . . . . . . . . . . . . . . . . . . . . . 472
OnStar System . . . . . . . . . . . . . . . . . . . . . . 172
Outlets
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Overheating, Engine . . . . . . . . . . . . . . . . 375
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Instrument Panel . . . . . . . . . . . . . . . . . . . . 4
P
Park
Shifting Into . . . . . . . . . . . . . . . . . . . . . . 248
Shifting Out of . . . . . . . . . . . . . . . . . . . . 249
Park Assist . . . . . . . . . . . . . . . . . . . . . . . . . . 299
Parking
Brake and P (Park)Mechanism Check . . . . . . . . . . . . . . . 381
Extended . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Over Things That Burn . . . . . . . . . . . 250
Parking or Backing Assistance Systems . . . . . . . . . . . . . . . 299
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226 Passenger Sensing System . . . . . . . . . . 71
Pedestrian Ahead Indicator . . . . . . . . 126
Perchlorate Materials
Requirements, California . . . . . . . . . 363
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Phone
Apple CarPlay andAndroid Auto . . . . . . . . . . . . . . . . . . . . 202
Bluetooth . . . . . . . . . . . . . . . . . . . . 196, 197
Port
USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Positioning Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Power Door Locks . . . . . . . . . . . . . . . . . . . . . . . . . 18
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Outlets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Protection, Battery . . . . . . . . . . . . . . . . 156
Retained Accessory (RAP) . . . . . . . . 248
Seat Adjustment . . . . . . . . . . . . . . . . . . . 43
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Power Assist Steps . . . . . . . . . . . . . . . . . . . 28
Pregnancy, Using Seat Belts . . . . . . . . . 64
Privacy Vehicle Data Recording . . . . . . . . . . 469
Problems with Route Guidance . . . . 190

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
INDEX 489
Storage Compartments . . . . . . . . . . . . . . 97
StrutsGas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383
Stuck Vehicle . . . . . . . . . . . . . . . . . . . . . . . 240
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Super Cruise . . . . . . . . . . . . . . . . . . . . . . . . 283
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Navigation . . . . . . . . . . . . . . . . . . . . . . . . . 184
System Brake Pad Life . . . . . . . . . . . . . . . . . . . . . 378
Engine Air Filter Life . . . . . . . . . . . . . 371
Forward Collision Alert (FCA) . . . . 313
Four Corner Air Suspension . . . . . 268
Global Positioning . . . . . . . . . . . . . . . . 189
Infotainment . . . . . . . . . . . . . . . . . . . . . . 470
Night Vision . . . . . . . . . . . . . . . . . . . . . . . 319
Rear Seat Infotainment (RSI) . . . . 173
Roof Rack . . . . . . . . . . . . . . . . . . . . . . . . . 101
Systems Driver Assistance . . . . . . . . . . . . . . . . . 298
T
Tachometer . . . . . . . . . . . . . . . . . . . . . . . . . 116
Teen Driver . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Text Telephone (TTY) Users . . . . . . . 460
Theft-Deterrent Systems . . . . . . . . . . . . 31
Immobilizer . . . . . . . . . . . . . . . . . . . . . . . . 31 Third-Row Seats . . . . . . . . . . . . . . . . . . . . . 55
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 393
All-Season . . . . . . . . . . . . . . . . . . . . . . . . . 394
All-Terrain . . . . . . . . . . . . . . . . . . . . . . . . . 395
Buying New Tires . . . . . . . . . . . . . . . . . 408
Chains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 412
Changing . . . . . . . . . . . . . . . . . . . . . . . . . . 413
Designations . . . . . . . . . . . . . . . . . . . . . . 397
Different Size . . . . . . . . . . . . . . . . . . . . . . 409
Full-Size Spare . . . . . . . . . . . . . . . . . . . . 424
If a Tire Goes Flat . . . . . . . . . . . . . . . . 412
Inspection . . . . . . . . . . . . . . . . . . . . . . . . . 406
Low Profile . . . . . . . . . . . . . . . . . . . . . . . . 395
Pressure . . . . . . . . . . . . . . . . . . . . . 400, 401
Pressure Light . . . . . . . . . . . . . . . . . . . . . 129
Pressure Monitor Operation . . . . . . 403
Pressure Monitor System . . . . . . . . 402
Rotation . . . . . . . . . . . . . . . . . . . . . . . . . . . 406
Sidewall Labeling . . . . . . . . . . . . . . . . . 395
Terminology and Definitions . . . . 397
Uniform Tire Quality Grading . . . . 410
Wheel Alignment and TireBalance . . . . . . . . . . . . . . . . . . . . . . . . . . 411
Wheel Replacement . . . . . . . . . . . . . . 411
When It Is Time for New
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 394 Top Tier Fuel . . . . . . . . . . . . . . . . . . . . . . . . 326
Tow/Haul Mode . . . . . . . . . . . . . . . . . . . . . 256
Towing
Driving Characteristics . . . . . . . . . . . 330
Equipment . . . . . . . . . . . . . . . . . . . . . . . . 338
General Information . . . . . . . . . . . . . . 329
Recreational Vehicle . . . . . . . . . . . . . . 429
Trailer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334
Trailer Sway Control (TSC) . . . . . . . 347
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 428
Traction
Control System(TCS)/StabiliTrak Light . . . . . . . . . 127
Off Light . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . . . . . 264
Trademarks and License Agreements . . . . . . . . . . . . . . . . . . . . . . . . 211
Trailer Sway Control (TSC) . . . . . . . . . . . . . . . 347
Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334
Trailer Towing App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
Trailering App . . . . . . . . . . . . . . . . . . . . . . 349
Transfer Case . . . . . . . . . . . . . . . . . . . . . . . 256
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . . . . . 251
Fluid, Automatic . . . . . . . . . . . . . . . . . . 370