2021 CADILLAC ESCALADE phone

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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INFOTAINMENT SYSTEM 173
upper right corner of the screen does
not end the call, but returns to the
previous screen.
Wi-Fi Hotspot
Touch to display the Settings page,
which shows the configurations for
the vehicle hotspot and allows them
to be changed.
For more information, see
www.onstar.com.
Account
The Account tab displays a snapshot
of the account linked with the vehicle.
If there is no such account, this tab
will show all values as——. The call
advisor call icon will be active even if
there is no active account.
Help
Selecting Help is the same as pressing
>. See OnStar Overview 0471.
Rear Seat Infotainment
Rear Seat Infotainment
(RSI) System
If equipped, the system includes two
rear USB-C ports, two HDMI inputs,
and two wireless headphones.
The RSI system may not operate
properly until the temperature is
above −20 °C (−4 °F) and below 55 °C
(131 °F).
System Operation
The video screens are in back of the
driver and front passenger seats.
To use:
1. Touch either screen to Power On and view the Home screen.
2. Select from the Watch, Listen or Navigate menus.
If Remember Screen Power Status was
selected in the settings, the screens
will return to the same Power Status
as when the vehicle was turned off.
See “Remember Screen Power Status ”
later in this section.
Sources
Watch sources include:
.USB Video
.HDMI 1
.HDMI 2
.Miracast
Listen Sources include USB Music files
from a USB drive.
USB Video
Touch USB Video and the most recent
viewed USB video will begin playback
from the last played position. Recently
played videos are also available from
the Watch Menu. During playback,
Browse may be selected to search
additional available USB videos. For a
newly inserted device, the Browse
menu is immediately available.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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174 INFOTAINMENT SYSTEM
When playing a video, the playback
controls are available during the first
few moments. The Playback Controls
can be re-displayed by touching the
screen at any time. Playback controls
include Home, Headphones, Browse,
Previous, Play/Pause, Next, and Share.
Playback controls include:
.{(Home): Touch{to return to
the RSI Home selection screen.
.X(Headphones): TouchXto
access the bluetooth headphone
setup menu.
.Browse: Touch Browse to display a
menu of the videos available from
connected USB drives.
.Previous/Next: Touch7or6to
select the previous or next video on
the current media.
.porj(Play or Pause): Touchpto
play or touch
jto pause a video.
.Share: Touch Share to allow the
other RSI screen to view the same
content.
HDMI Input
An HDMI cable is required to connect
an HDMI device to the RSI hub. The
RSI HDMI inputs allow connection to
video games, disc players, cameras,
smartphones, tablets, streaming
devices and A/V dongles that have
HDMI (version 1.4a) outputs.
Miracast
The RSI Wi-Fi supports Miracast to
display smart devices directly on the
rear seat infotainment screens.
Miracast will only support one device
at a time. Your smart device must
support Miracast, Screen Mirroring,
or Android Wireless Display.
Apple does not support the Miracast
standard. Placement for Optimal Performance
The RSI Wi-Fi antenna is in the right
RSI display. The smart device
connection is stronger when it is near
the Wi-Fi antenna.
If the network is not operating at its
maximum effectiveness, try the
following:
.Disconnect the smart device from
any other connected network to
improve the audio/video
performance.
.Switch the band. While in any Wi-Fi
screen, select Menu, then select
Switch Band to access a band that
is available. Some marketing regions
will only support 2.4 GHz.
Operation
From the Home Menu, select Miracast
to connect to an Android device or to
view the other screen that is already
connected through Wi-Fi. 1. Make sure the Android smart device Wi-Fi is enabled.
2. From the Android smart device, enter the Miracast, Screen
Mirroring or Android Wireless
Display application.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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3. Once the Android smart deviceattempts to connect, the RSI will
display a “Request to Connect ”
acceptance screen. Press OK to
continue.
After the connection has completed,
the screen from the smart device will
be duplicated on the RSI screen. Any
audio associated with the screen
shown will be available through the
RSI headphones.
Once the connection process is made
for the first time, the smart device
should appear available on the RSI
whenever this device is near the
vehicle and the Wi-Fi is turned on.
From the smart device, make the
connection as before.
Accessing the Miracast function varies
from device to device. Usually this
function can be found in the Settings
menu, under Display or Wireless &
Networks.
The other RSI display may connect to
an existing Miracast session. Go to the
Home menu, select Wireless Display,
then select View Screen 1 or 2
Wireless Connection. USB Audio
Press USB Music. The most recent
USB audio file will begin playback
from the last played position. During
Playback, browse may be selected to
search and select additional available
USB music files. For a newly inserted
device, the Browse menu is
immediately available from the
Listen menu.
Playback controls are always
displayed. Playback controls include
Home, Headphones, Browse, Previous,
Play/Pause, Next, Shuffle and Share.
Within the USB Music menu, music
may be browsed from the following
categories:
.Playlists
.Artists
.Albums
.Songs
.Genres
.Podcast
.Audiobooks
Navigate
Navigate will allow you to find local
points of interest, and then send the
selected address to the driver for
navigation. You may select from
various categories, enter your own
category or directly enter an address.
Settings
From the rear screen home page,
touch
*to access the settings menu.
The menu may contain the following:
Video Voice Over
If equipped, the RSI system has a
Video Voice Over feature to benefit
the visually and hearing impaired.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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176 INFOTAINMENT SYSTEM
When activated, the RSI will read
aloud menu titles, menu listings,
pop-ups, alerts, and file titles from
audio and video media. Titles with
gibberish, special characters,
or foreign text may not be read aloud.
To turn Video Voice Over on or off,
touch
*, touch the toggle and then
press OK to confirm. Video Voice Over
will remain active over ignition cycles
until it is turned off.
Bluetooth Headphone Setup
Your system will support Bluetooth
headphones. Up to 9 Bluetooth
headphones can be paired to each
REAR SCREEN. To pair Bluetooth
headphones to one of the rear screens:
1. Touch
Xfrom the desired Rear
Screen Home Page.
2. Select Add New Headphones.
3. Make sure your Bluetooth headphones are in pairing mode.
Once recognized by the system,
your Bluetooth headphones will be
displayed on the list of Available
Headphones. 4. Select your Bluetooth headphones
from the list. Touch OK once the
Pairing Successful pop-up displays.
The headphones may need to be
unpaired from your phone before
pairing to the RSI.
5. An option will be given to create a custom name for this pair of
headphones –touch Yes if you
want to create a unique name for
these headphones in this vehicle.
Screen Brightness
Each screen can be individually
adjusted for brightness. Move the bar
left or right to adjust the display
brightness. Each screen may be
uniquely adjusted.
Remember Screen Power Status
Each screen can be individually set to
return to the On Status after an
ignition cycle (if On prior to leaving
vehicle) or to remain off after each
ignition cycle.
Video Auto Play
Enabling Video Auto Play will cause
the next available video to
automatically begin playing when the previous video has ended. Disabling
Video Auto Play will cause the video
playback to pause until another video
is selected for playback.
Clear All Miracast Data
Selecting Clear All Miracast Data will
cause the RSI system to forget the
Wi-Fi connection settings for any
phones that had been previously
paired.
RSI Video App Front Screen
The RSI Video App will allow a front
user to control the Rear Seat Video
Screen sources. To access the RSI
Video App, touch the RSI Video App
icon from the Home Page.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
178 INFOTAINMENT SYSTEM
.porj(Play or Pause): Touchpto
play or touch
jto pause depending
on the current selection.
.Listen: Touch Listen to hear the
audio source on the vehicle
speakers.
Auxiliary Inputs
Rear Media Connections
If equipped with RSI, the features
above will be in the rear of the center
console. These include 2 USB ports
and 2 HDMI inputs.
USB
Any USB port in the vehicle can be
used to provide USB content for the
RSI system.
To watch a video, see “USB Video”
previously in this section. To listen to music, see
“USB Audio”
previously in this section.
HDMI
The HDMI input allows an HDMI A/V
cable to be connected from an
auxiliary device such as a camcorder,
video game system, or Apple device.
A cable from Apple is required for
Apple devices.
For certain HDMI devices that support
USB charging, the USB ports can be
used as a power source.
To use the HDMI input of the RSI
system:
1. Connect the auxiliary device with an HDMI cable.
2. Power on both the auxiliary device and the RSI video screen.
3. Touch
{(Home) on the desired
display and select HDMI as the
source.
Headphones
1. Power Indicator Light
2. Channel 1 or 2 Switch
3. Volume Control
4. Power Button
5. Battery Cover
The RSI includes two or four new
2-channel digital wireless headphones,
depending on the vehicle model. The
headphones are used to listen to
various multimedia. The wireless
headphones have a power button,
Channel 1 or 2 switch, and a volume
control. The digital headphones
cannot be interchanged with previous
models of GM headphones.
Press the power button to turn on the
headphones. A light on the
headphones should come on.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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INFOTAINMENT SYSTEM 179
A flashing light indicates the
headphones are not in range. Move
them closer to the forward overhead
screen until the light stops flashing.
If the light does not come on, check
the batteries. Intermittent sound or
static can also indicate weak batteries.
See“Battery Replacement ”later in this
section.
Turn the headphones off when they
are not in use.
Press the center of the right side of
the headphone to change the channel.
Channel 1 will provide audio
associated with screen 1 and channel 2
will provide audio associated with
screen 2.
Infrared transmitters are on the top of
the right seatback video screen. The
headphones shut off automatically to
save the battery power if the RSI
system is off or if the headphones are
out of range of the transmitters for
more than three minutes. Moving too
far forward or stepping out of the
vehicle can cause the headphones to
lose the signal or have static.
Use the volume control on the
headphones to adjust the volume. For best audio performance, wear the
headphones as indicated with L (Left)
and R (Right) on the ear pads. Do not
let anything cover the ear pads.
Caution
Do not store the headphones in
heat or direct sunlight. This could
damage the headphones and repairs
would not be covered by the vehicle
warranty. Storage in extreme cold
can weaken the batteries. Keep the
headphones stored in a cool, dry
place.
If the foam ear pads become worn or
damaged, the pads can be replaced
separately. To purchase replacement
ear pads, call 1-888-293-3332 or
contact your dealer.
Battery Replacement
To change the batteries: 1. Loosen the screw to the battery door on the left side of the
headphones.
2. Slide the battery door open.
3. Replace the two AAA batteries. 4. Replace the battery door and
tighten the screw.
Remove the batteries if the
headphones will not be used for a
long time.
RSI Troubleshooting
No power : The ignition might not be
on or in ACC/ACCESSORY.
There is no sound from the
headphones with the indicator light
on : If the batteries are good, make
sure the headphones are programmed
to the correct screen and on the
correct channel for the screen being
viewed.
Sometimes the wireless headphone
audio cuts out or buzzes : Check for
obstructions, low batteries, reception
range, and interference from cell
phone towers or from cellular
telephone use in the vehicle. Check
that the headphones are on correctly
using the L (Left) and R (Right) on the
headphones. Check that the
headphones are positioned properly
with the headband across the top of
the head.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
180 INFOTAINMENT SYSTEM
Newer mobile phones and tablets emit
infrared light for features like face and
iris detection. This infrared light can
interfere with both the headphone
operation. If your headphones
experience static or dropouts, place
your mobile device away from the rear
seat displays.
I lost the headphones :See your
dealer for assistance.
Video Distortion
Video distortion can occur when
operating cellular phones, scanners,
CB radios, Global Positioning Systems
(GPS), two-way radios, mobile faxes,
or walkie talkies.
It might be necessary to turn off the
video player when operating one of
these devices in or near the vehicle.
Navigation
Using the Navigation
System
If equipped, launch the Nav
application by touching the Nav icon
on the Home Page or on the shortcut
tray near the left side of the
infotainment display.
When the Nav application is launched
for the first time, a product
walkthrough is available. Use of the
feature requires the Terms and
Conditions and the Privacy statement
to be confirmed. If available and
signed into a profile, it is also
suggested to enable and confirm
Personalized Navigation.
Personalized Navigation (If
Equipped)
If Personalized Navigation is available
and confirmed, this feature learns
preferences by remembering where
the vehicle has been. It uses the
locations and navigation history to
personalize routes and results. Personalized Navigation may learn
elements such as:
.Personalized routes based on
preferred streets.
.Search results that provide best
matches at the top of the list.
.Predictive traffic.
.Local map content updating.
Personalized Navigation can also be
enabled or disabled at a later time.
Select Settings, then Navigation
Privacy, and then change setting for
Collect Data with Profile Information.
See Settings 0203.
Navigation Map View
After opening the Nav application for
the first time, the application will
always open in full map view
displaying the vehicle’s current

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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INFOTAINMENT SYSTEM 185
.An application on the smartphone
that can send destinations to the
vehicle.
.An application downloaded to the
vehicle that can send destinations
to the navigation system.
Waypoints
Add up to five waypoints, which are
additional destinations, along the
route. To add an additional stop or
waypoint:1. From active guidance, touch Add a Stop.
2. Search for the destination using One-Box, Voice search, or the Quick
Category icons.
3. Choose search results Along Route, Nearby, or Near Destination.
4. Choose the desired waypoint and touch Add to Trip.
Route options are not available for
waypoints. Arriving at a Waypoint
When approaching a waypoint, the
system will display a Destination
Arrival view. To continue on to the
next destination touch the Done
message on the infotainment display.
Editing a Waypoint
When waypoints are added during
active guidance, the system allows a
stop to be deleted or the order to be
changed.
To edit a waypoint, touch
Destinations. The following options
will be available:
.Modify destination order by
touching the arrow buttons on the
waypoint destinations list.
.Delete a waypoint by touching the
trash can icon. The icon can be
selected again to re-add the
waypoint in case it was accidentally
selected. Touch
zon the top right
corner so the system can recalculate
the route. If there is only one address in the
destinations list, the system will
disable the move and delete
functions. The system will not allow
the final destination to be deleted.
Map Information
Road network attributes are contained
in the map database for map
information. Attributes include
information such as street names,
street addresses, and turn restrictions.
A detailed area includes all major
highways, service roads, and
residential roads. The detailed areas
include Places of Interest (POIs) such
as restaurants, airports, banks,
hospitals, police stations, gas stations,
tourist attractions, and historical
monuments.
If the vehicle does not have an
applicable service plan, the map
database may not include data for
newly constructed areas or map
database corrections that are
completed after production. The
navigation system provides full route
guidance in the detailed map areas.