2021 CADILLAC ESCALADE phone

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
158 INFOTAINMENT SYSTEM
Introduction
Read the following pages to become
familiar with the features.
{Warning
Taking your eyes off the road for
too long or too often while using
any infotainment feature can cause
a crash. You or others could be
injured or killed. Do not give
extended attention to infotainment
tasks while driving. Limit your
glances at the vehicle displays and
focus your attention on driving. Use
voice commands whenever possible.
The infotainment system has built-in
features intended to help avoid
distraction by disabling some features
when driving. These features may gray
out when they are unavailable. Many
infotainment features are also
available through the instrument
cluster and steering wheel controls. Before driving:
.Become familiar with the operation,
center stack controls, steering wheel
controls, and infotainment display.
.Set up the audio by presetting
favorite stations, setting the tone,
and adjusting the speakers.
.Set up phone numbers in advance
so they can be called easily by
pressing a single control or by using
a single voice command.
See Distracted Driving 0230.
Overview
Infotainment System
The infotainment system is controlled
by using the infotainment display,
controls on the center console,
steering wheel controls, and voice
recognition. Infotainment Controls on the
Multifunction Controler (MFC)
1.l(Navigation)
.Press to access the navigation
screen.
.Press and hold to access the
Apple CarPlay or Android
Auto Map View, if connected,
regardless of active route
guidance.
2.e(Radio/Audio)
.Press to open the active audio
source page.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
INFOTAINMENT SYSTEM 159
.Press and hold to access the
Apple CarPlay or Android Now
Playing View, if connected.
If the current audio source is
the radio, the Apple CarPlay
or Android Auto Now Playing
View with the audio source
plays the radio.
3.n(Power/Volume) Knob
.Press to turn the power on.
.Press and hold when the
system is on to turn the
power off and display
the time.
.Press to mute/unmute the
system when on.
.Turn to decrease or increase
the volume.
4.6(Phone)
.Press to access the
phone menu.
.Press and hold to access the
Apple CarPlay or Android
Auto Phone View,
if connected.
5.T(Vehicle Information)
.Press to access the vehicle
information.
6. Primary Knob
.Turn to highlight a feature.
Press to activate the
highlighted feature.
.Move right/left or up/down to
change the highlighted area
on the display screen.
7.{(Home Page)
.Press to access the Home
Page. See“Home Page ”later in
this section.
.Press and hold to access the
Apple CarPlay or Android
Auto Phone Home screen,
if connected.
8.0(Back)
.Press to return to the previous
display in a menu.
Home Page
The Home Page is where vehicle
application icons or cards are
accessed. Some applications are
disabled when the vehicle is moving.
Swipe left or right across the display
or use the MFC to move the home
page. Move the knob right/left to
change the page or touch on one of the page count indicators at the
bottom of the screen to jump to a
specific page.
Managing Home Page Icons/Cards
1. Touch and hold any of the Home Page icons/cards to enter edit
mode. Edit mode is not available
when the vehicle is moving.
2. Continue holding the icon/card and drag it to the desired position.
3. Release your finger to drop the icon in the desired position.
4. To move an application to another page, drag the icon to the edge of
the display toward the desired
page. Cards must stay on the
first page.
5. Continue dragging and dropping application icons as desired.
6. Application cards on the first page can be replaced, moved or deleted
based on user preference while in
edit mode.
7. Touch Done to save changes or Cancel to not save and exit
edit mode.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
160 INFOTAINMENT SYSTEM
There will always be 10 icons per page
except on the last page. If an icon is
moved from the first page to the
second, then that icon from the
second page will replace the one
removed from the first.
Steering Wheel Controls
If equipped, some audio controls can
be adjusted at the steering wheel.
g:Press to start voice recognition.
Press and hold to activate a connected
phones voice recognition. See Voice
Recognition 0191.
w:Press to use Conversation
Enhancement. See “Conversation
Enhancement ”in Settings 0203.
C:Press to tune to the next strong
station when listening to the radio,
play the next song/track when
listening to a media source when
supported, or play the next favorite
station/channel when favorites is the
source.
B: Press to tune to the previous
strong station when listening to the
radio, play the previous song/track
when listening to a media source
when supported, or play the previous
favorite station/channel when
favorites is the source.
e: Press to open the audio
source list.
Thumbwheel : Press the thumbwheel
to access the Now Playing song list or
select a list item. Scroll up or down to
move to a list item.
6: Press to answer or end a call when
in a call. Press to access the recent
call list when not in a call.
0: Press to mute or unmute the
volume.
x− :Press to decrease the volume or
press and hold to continually decrease
the volume.
x+ : Press to increase the volume or
press and hold to continually increase
the volume.
Using the System
Audio
Touch the Audio icon on the
infotainment display or
eon the
Multifunction Controler (MFC) to
display the active audio source page.
Examples of available sources may
include AM, FM, SXM (if equipped),
USB, and Bluetooth.
Navigation
Touch the Nav icon on the
infotainment display or
lon the MFC
to display the navigation map. See
Using the Navigation System 0180.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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INFOTAINMENT SYSTEM 161
Phone
Touch the Phone icon on the
infotainment display or
6on the MFC
to display the Phone menu. See
Bluetooth (Pairing and Using a Phone)
0 197 or
Bluetooth (Overview) 0196.
Vehicle Information
TouchTon the infotainment
display or press
Ton the MFC. See
Vehicle Information 0134.
Apple CarPlay
Touch the Apple CarPlay icon to
activate Apple CarPlay (if equipped)
after a supported device is connected.
See Apple CarPlay and Android Auto
0 202.
Android Auto
Touch the Android Auto icon to
activate Android Auto (if equipped)
after a supported device is connected.
See Apple CarPlay and Android Auto
0 202.
Users
Touch the Users icon to sign in or
create a new user profile, and follow
the on-screen instructions.
Only four user profiles can be active at
one time in the vehicle. It may be
necessary to remove a profile from the
menu before creating or signing into
an existing profile. The removed
profile can be logged into at a
later time.
Settings
Touch the Settings icon to display the
Settings menu. See Settings0203.
Apps
If equipped, in-vehicle apps are
available for download. Touch the
Apps icon on the Home Page to begin.
Downloading and using in-vehicle
apps requires Internet connectivity
which can be accessed with a data
plan through the vehicle’s built-in 4G
LTE Wi-Fi hotspot, if equipped, or a
compatible mobile device hotspot. On
most mobile devices, activation of the
Wi-Fi hotspot is in the device’s Settings menu under Mobile Network
Sharing, Personal Hotspot, Mobile
Hotspot, or similar.
Availability of apps and connectivity
varies by vehicle, conditions, and
location. Data plan rates apply.
Features are subject to change. For
more information, see
www.my.cadillac.com/learn for US/
Canada and see my.cadillac.com.mx.
for Mexico.
OnStar Services
If equipped, touch the OnStar Services
icon to display the OnStar Services
and Account pages. See
OnStar
Overview 0471 and
OnStar System 0172.
Camera
Touch the Camera icon to access the
camera application. See Assistance
Systems for Parking or Backing 0299.
Rear Media
If equipped, touch the Rear Media
icon to access the Rear Seat
Infotainment application. See Rear
Seat Infotainment (RSI) System 0173.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
164 INFOTAINMENT SYSTEM
Finding a Station
Seeking a Station
From the AM or FM active source
page, touch
7or6to seek for the
previous or next strong station. Touch
Hto save the station as a favorite.
Manual Tune
Touch#to display the Manual
Tune screen. Manual tuning can be done by:
.Touch7or6.
.Turn the Primary Knob on the
infotainment controls.
.Place a finger on the infotainment
display and swipe right or left.
Touch
Hto save the tuned station as
a favorite.
Stations
Touch!to list all available stations
or select Categories at the top of the
list to access the categories list. The
list contains categories associated
with the AM or FM stations. Touch a
category name to display a list of
stations for that category. Touching a
station from the list will tune the
radio to that station. Touch
Hto save the selected station
as a favorite.
Audio Settings
From the AM or FM audio source
main page, touch
*to display the
following:
.Front Passenger Volume
.Sound
.Adaptive Volume
.HD Radio
.RDS
.Manage Phones
.Metadata Corrector
.Reset Music Index
.Lighting Effect
Front Passenger Volume
This setting allows the front seat
passengers to adjust the audio volume
of their headrest speakers
independently from the cabin volume.
Sound
Select and the following may display:
Equalizer : Touch to adjust Bass,
Midrange, and Treble, using the
options on the infotainment display.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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INFOTAINMENT SYSTEM 165
Fade/Balance :Touch to adjust by
using the controls on the
infotainment display.
Sound Mode : Touch to select Front
or Rear and to adjust Surround or
Surround 3D.
Adaptive Volume
This feature will automatically adjust
the audio volume based on vehicle
speed and road noise.
Touch Off or On.
HD Radio
Enhances AM and FM radio with
digital channels for better sound
quality and information.
Touch Off or On.
RDS
Radio Data System (RDS) displays
information about the currently
playing radio content such as song or
program name.
Touch Off or On. Manage Phones
Select to manage the vehicles phone
connections such as Near Field
Communication (NFC) pairing or
Bluetooth pairing.
Metadata Corrector
This feature, when on, will add and
correct information associated with
the media files on connected devices.
Touch Off or On.
Reset Music Index
Select to clear the metadata from the
connected USB devices.
Lighting Effect
This feature animates the radio
background in the color associated
with the currently playing content.
Touch Off or On.
Favorites
From the active audio source page,
choose
qFavorites from the list at
the left side to display a list of audio
favorites. Favorites are stored by touching
H.
This will highlight indicating that it is
now saved as a favorite.
HD Radio Technology
If equipped, HD Radio is a free service
with features such as digital quality
sound, more stations available on a
single frequency such as HD2 and
HD3, and display information such as
artist and song title.
From the Now Playing display, touch
the HD Radio icon to turn HD on
or off.
Station Access
To access HD Radio stations:
1. Tune the radio to the station. If HD Radio is turned on and the station
is broadcasting in HD Radio, the
radio will automatically tune to the
HD version of the current channel
(HD1) after several seconds. The
radio will also display icons
representing additional channels
(HD2, ...HD8), that may be
available. When the radio

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
INFOTAINMENT SYSTEM 171
Composers:1. Touch to view the composers on the USB.
2. Touch a Composer to view a list of albums by that composer.
3. Touch an album or All Songs to view a list of songs.
4. Touch a song from the list to begin playback.
Folders: 1. Touch to view the directories on the USB.
2. Touch a folder to view a list of all files.
3. Touch a file from the list to begin playback.
Podcasts : Touch to view the podcasts
on the connected Apple device and
get a list of podcast episodes.
Audiobooks:
1. Touch to view the audiobooks stored on the Apple device.
2. Touch an audiobook to get a list of chapters.
3. Touch the chapter from the list to begin playback. File System and Naming
File systems supported by the USB
may include:
.FAT32
.NTFS
.HFS+
The songs, artists, albums, and genres
are taken from the file’s song
information and are only displayed if
present. The radio displays the file
name as the track name if the song
information is not available.
Supported Apple Devices
To view supported devices, see
my.cadillac.com/learn.
Media Playback and Mute
USB playback will be paused if the
system is muted. If the steering wheel
mute control is pressed again,
playback will resume.
If the source is changed while in
mute, playback resumes and audio
will unmute.
Bluetooth Audio
Music may be played from a paired
Bluetooth device. See Bluetooth
(Pairing and Using a Phone) 0197 or
Bluetooth (Overview) 0196 for help
pairing a device.
Volume and song selection may be
controlled by using the infotainment
controls or the mobile device.
If Bluetooth is selected and no volume
is present, check the volume setting
on both your mobile device and the
infotainment system.
Music can be launched by touching
Bluetooth from the recent sources list
on the left of the display or by
touching the More option and then
touching the Bluetooth device.
To play music via Bluetooth:
1. Power on the device, and pair to connect the device.
2. Once paired, touch Audio from the Home Page, then touch Bluetooth
from the recent sources list on the
left of the display.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
172 INFOTAINMENT SYSTEM
Bluetooth Sound Menu
See“Infotainment System Sound
Menu ”under AM-FM Radio 0163.
Manage Bluetooth Devices
From the Home Page: 1. Touch Audio.
2. Touch Bluetooth.
3. Touch Devices to add or delete devices.
When touching Bluetooth, the radio
may not be able to launch the audio
player on the connected device to
start playing. When the vehicle is not
moving, use the mobile device to
begin playback.
All devices launch audio differently.
When selecting Bluetooth as a source,
the radio may show as paused on the
display. Press play on the device or
touch
pon the display to begin
playback.
Browse functionality will be provided
where supported by the Bluetooth
device. This media content will not be
part of the MyMedia source mode. Some smartphones support sending
Bluetooth music information to
display on the radio. When the radio
receives this information, it will check
to see if any is available and display it.
For more information about supported
Bluetooth features, see
my.cadillac.com/learn.
OnStar System
4G LTE
If equipped with 4G LTE, up to seven
devices, such as smartphones, tablets,
and laptops, can be connected to
high-speed Internet through the
vehicle’s built-in Wi-Fi hotspot.
Call 1-888-4ONSTAR (1-888-466-7827)
to connect to an OnStar Advisor for
assistance. See www.onstar.com for
vehicle availability, details, and system
limitations. Service and connectivity
may vary by make, model, year,
carrier, availability, and conditions. 4G
LTE service is available in select
markets. 4G LTE performance is based
on industry averages and vehicle
systems design. Some services require
a data plan.
The OnStar App
If equipped, the infotainment system
has OnStar controls in the embedded
OnStar app on the Home Page. Most
OnStar functions that can be
performed with the buttons can be
done using the app. To open the app,
touch the OnStar icon on the Home
Page. App updates require a
corresponding service plan. Features
vary by region and model. Features
are subject to change. For more
information, see my.cadillac.com/learn
or press
Q.
Services
The Services tab displays the default
view for the app. Use this page to
launch the available OnStar services.
Touch a service to open its display.
Touch Wi-Fi to launch the
connections manager. Advisor Call,
Account, and Help are the other tiled
options.
Advisor Call
Selecting Advisor Call is the same as
pressing
Qor calling 1-888-4ONSTAR
(1-888-466-7827). The X option in the