2021 CADILLAC ESCALADE onstar

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
184 INFOTAINMENT SYSTEM
Navigation Symbols
Following are the most common
symbols that may appear in the Nav
application.
This indicates the vehicle’s current
location and direction on the map.
The destination pin marks the
location of the final destination.
Touch the pin to view the destination
address or to add it or remove it from
the Favorites list. Hide the
information by touching the pin one
more time. It will automatically time
out if no action is taken.
If equipped, smart Points of Interest
(POIs) are places of interest for
parking and gas stations.
Destination
Search
Touch Search on the infotainment
display to open the search display.
It has a search field entry box, quick
category icon shortcuts, and keyboard.
Auto Complete
Enter a partial location in the field
entry box on the search display. Auto
complete will attempt to complete the
destination based on what is being
entered. Touch the suggested item to
search.Search While in Motion with No
Front Seat Passenger Present
The search display will not allow
changes or text input with the
keyboard when the vehicle is in
motion. As a result, a display showing
three rows of the most commonly
used categories appears.
Search While in Motion with Front
Seat Passenger Present
If the system detects that the front
seat passenger is present with both
driver and passenger seat belts
buckled, touching the search icon will
display an alert message that allows
the passenger to search for a
destination.
Receiving Destination Directions
from Different Sources
Destinations can be received or
transferred from different sources to
the Nav application for route
guidance. If equipped, some of these
sources may include:
.Navigation from search results.
.OnStar Advisor destination
download.
.An address from the Contacts list.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
INFOTAINMENT SYSTEM 201
1. Touch the Phone icon on theHome Page.
2. Touch Keypad and enter partial phone numbers or contact names
using the digits on the keypad to
search.
Results will show on the right side
of the display. Touch one to place
a call.
Accepting or Declining a Call
When an incoming call is received, the
infotainment system mutes and a ring
tone is heard in the vehicle.
Accepting a Call
Use the steering wheel scroll wheel to
select
#, otherwise press6on steering
wheel controls.
Declining a Call
Use steering wheel scroll wheel to
select
K.
Call Waiting
Call waiting must be supported on the
Bluetooth cell phone and enabled by
the wireless service carrier to work. Accepting a Call
Press
6on steering wheel controls to
answer.
Declining a Call
Use steering wheel scroll wheel to
select
Kto decline.
Switching Between Calls (Call
Waiting Calls Only)
To switch between calls, touch Phone
on the Home Page to display Call
View. While in Call View, touch the
call information of the call on hold to
change calls.
Three-Way Calling
Three-way calling must be supported
on the Bluetooth cell phone and
enabled by the wireless service carrier
to work.
To start a three-way call while in a
current call: 1. In the Call View, touch Add Call to add another call.
2. Initiate the second call by selecting from Recents, Contacts, or Keypad. 3. When the second call is active,
touch the merge icon to conference
the three-way call together.
Ending a Call
.Press6on the steering wheel
controls.
.Touch#on the infotainment
display, next to a call, to end only
that call.
Dual Tone Multi-Frequency
(DTMF) Tones
The in-vehicle Bluetooth system can
send numbers during a call. This is
used when calling a menu-driven
phone system. Use the Keypad to
enter the number.
Phone Settings
Touch6on the home page and then
touch Settings. The following may
display:
.Contacts
.Active Call View
.OnStar Phone TTY Mode

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
202 INFOTAINMENT SYSTEM
Contacts
Sort Contacts :This sorts the
displayed order of contact names by
First Name or Last Name.
Re-sync Phone Contacts : This allows
the contact list to re-sync by
importing the contacts from the
currently connected phone.
Active Call View
This setting allows whether answering
incoming call will display the active
call view.
Touch On or Off.
OnStar Phone TTY Mode
This setting enables or disables the
OnStar Phone TTY Mode for OnStar
Advisor Calls and OnStar Emergency
Calls.
Touch Disable or Enable.
Apple CarPlay and
Android Auto
If equipped, Android Auto and/or
Apple CarPlay capability may be
available through a compatible
smartphone. If available and connected, the Android Auto and
Apple CarPlay icons will change from
gray to white on the Home Page of the
infotainment display.
To use Android Auto and/or Apple
CarPlay:
For Wired Phone Projection
1. Download the Android Auto app to your smartphone from the Google
Play store. There is no app required
for Apple CarPlay.
2. Connect your Android phone or Apple iPhone by using the
factory-provided phone USB cable
and plugging into a USB data port.
For best performance, it is highly
recommended to use the device’s
factory-provided USB cable, which
should be replaced after significant
wear to maintain connection
quality. Aftermarket or third-party
cables may not work. 3. When the phone is first connected
to activate Apple CarPlay or
Android Auto, the message “Device
Projection Privacy Consent ”will
appear.
.Touch Continue to launch Apple
CarPlay or Android Auto.
.Touch Disable to remove Apple
CarPlay and Android Auto
capability from the vehicle
Settings menu. Other functions
may still work.
For Wireless Phone Projection 1. Download the Android Auto app to your smartphone from the Google
Play store. There is no app required
for Apple CarPlay.
2. For first time connection, there are two ways to set up wireless
projection:
.Connect your Android phone or
Apple iPhone by using the
factory-provided phone USB
cable and plugging into a USB
data port. For best performance,
it is highly recommended to use
the device’s factory-provided
USB cable, which should be
replaced after significant wear

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
206 INFOTAINMENT SYSTEM
Networks
This will show connected and
available Wi-Fi networks.
If a 4G LTE data package is not active
on the vehicle, the infotainment
system can be connected to an
external protected Wi-Fi network,
such as a mobile device or home
hotspot, to utilize connected services.
Device Remote Access
Touch and the following may display:
.Remote Access: Select to control
devices with an installed OnStar app
linked to this vehicle by USB or the
Wi-Fi hotspot.
Language
This will set the display language used
on the infotainment display and
instrument cluster. It may also use the
selected language for voice
recognition and audio feedback. Select
from the available languages.
Privacy
Touch and the following may display:
.Location Services: Select to allow
apps and services to identify the
vehicle location.
.Voice Recognition Sharing: Select to
send voice sessions to a cloud-based
voice recognition system.
.Types: This setting lists permissions
considered sensitive by Android,
and the apps that are currently
allowed to use each permission.
.Used By Applications: This setting
lists each application and its
allowed permissions.
Software Updates
If equipped, the vehicle can download
and install select software updates
over a wireless connection. The
system will prompt for certain
updates to be downloaded and
installed. There is also an option to
check for updates manually.
To manually check for updates, touch
Settings on the Home Page and select
the System tab. Follow the on-screen
prompts. There are two options
available under Software Updates,
"Check for Updates" and "Previous
Updates". Selecting "Check for Updates", will check and list if any
updates are available for this vehicle.
"No updates available" will display if
there is no update available. Selecting
"Previous Updates" will list all the
previous SW version(s) installed in the
vehicle. The steps to check for,
download, and install updates may
vary by vehicle.
The vehicle can be used normally
during the software download. Once
the download is complete, there may
be a prompt to accept the installation
of the update upon the next ignition
cycle or the next time the vehicle is
shifted into P (Park). For most
updates, the vehicle will be disabled
and cannot be driven during the
installation. The system will deliver
messages indicating success or error
during and after the download and
installation processes.
Downloading Over-the-Air vehicle
software updates requires Internet
connectivity, which can be accessed
through the vehicle’s built-in 4G LTE
connection, if equipped and active.
If required, data plans are provided by
a third party. Optionally, a secure

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
248 DRIVING AND OPERATING
To maintain vehicle performance,
other conditions may cause the engine
to automatically restart before the
brake pedal is released.
Auto Stops may not occur and/or Auto
Starts may occur because:
.The climate control settings require
the engine to be running to cool or
heat the vehicle interior.
.The vehicle battery charge is low.
.The vehicle battery has recently
been disconnected.
.Minimum vehicle speed has not
been reached since the last
Auto Stop.
.The accelerator pedal is pressed.
.The engine or transmission is not at
the required operating temperature.
.The outside temperature is not in
the required operating range.
.The vehicle is shifted out of D
(Drive) to any gear other than
P (Park).
.Certain driver modes have been
selected. SeeDriver Mode Control
0 266 and
Four-Wheel Drive 0256.
.The vehicle is on a steep hill or
grade.
.The driver door has been opened or
the driver seat belt has been
unbuckled.
.The hood has been opened.
.The Auto Stop has reached the
maximum allowed time.
Auto Stop Disable Switch
Uplevel Shown, Others Similar
The automatic engine Stop/Start
feature can be disabled and enabled
by pressing
h. Auto Stop is enabled
each time you start the vehicle. When
his illuminated, the system is
enabled.
Retained Accessory
Power (RAP)
When the ignition is turned from on
to off, the following features (if
equipped) will continue to function
for up to 10 minutes, or until the
driver door is opened. These features
will also work when the ignition is in
RUN or ACC/ACCESSORY:
.Infotainment System
.Power Windows (during RAP this
functionality will be lost when any
door is opened)
.Sunroof (during RAP this
functionality will be lost when any
door is opened)
.Auxiliary Power Outlet
.Audio System
.OnStar System
Shifting Into Park
To shift into P (Park):
1. Hold the brake pedal down and set the parking brake. See Electric
Parking Brake 0261.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
290 DRIVING AND OPERATING
First Alert
.If the steering wheel light bar flashes green, the system has detected that your head and eyes
may not be directed toward the road.
.The flashing will stop when the system detects that your head and eyes appear to be directed
toward the road.
Second Alert
.If the steering wheel light bar flashes green for too long, Super Cruise will alert the driver to
take control of steering immediately by flashing the light bar red. Also, either beeps will sound
or the Safety Alert Seat will vibrate. See “Collision/Detection Systems”underVehicle
Personalization 0138.
.Take over steering, then Super Cruise will disengage.
.To re-engage Super Cruise, press]. See “Using Super Cruise ”previously in this section.
Third Alert
.If the steering wheel light bar flashes red for too long, a voice command will tell you to take
control of the vehicle.
.Take control of the steering immediately; ACC and Super Cruise will disengage.
.A DIC message will indicate that Super Cruise is locked out. Super Cruise cannot be re-engaged
until the next ignition cycle.
.Continued failure to take over steering will cause the vehicle to brake to a stop and OnStar will
be called. The brake lamps and hazard warning flashers will come on.
.Take control of the vehicle and continue driving.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
296 DRIVING AND OPERATING
Super Cruise Message Summary (cont'd)
Unavailable Sensor Can’t See Face Clearly.Sun is shining into the Driver Attention System (DAS)
camera.
.Dawn or dusk sun glare is on the driver’s face.
.Cups, food, hands, or other objects are obscuring the
DAS view of the driver’s face.
.The steering column is pointed too high or low for the
DAS to see the driver. Adjust the steering column or the
seat if the message occurs frequently.
Unavailable Looking Away From Road for Too Long The DAS system detects that the driver is not looking at the road.
Unavailable Driving Too Fast The vehicle is traveling faster than 137 km/h (85 mph). The maximum Super Cruise speed in curves will vary based
on how sharp the curve is. The vehicle will automatically
decrease speed if needed.
Unavailable Driving in Exit Lane The Super Cruise system has detected that the vehicle is in an exit lane.
Unavailable Press OnStar Button The Super Cruise system has lost connectivity.
.There is poor reception in isolated areas.
.Reception is being blocked by buildings or other large
structures.
.Super Cruise subscription is required.
Unavailable You Have Taken Vehicle Control
.The brake pedal is being pressed.
.The Adaptive Cruise Control has been canceled or
turned off.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
DRIVING AND OPERATING 297
Super Cruise Message Summary (cont'd)
Unavailable Sensor BlockedClear snow, ice, dirt, or other contaminants from the front
and rear areas of the vehicle.
Unavailable Sharp Curve Some curves are too sharp to be navigated by the Super
Cruise system. Super Cruise will be available after the curve
is traveled.
Super Cruise Unavailable Super Cruise is unavailable for reasons not described in
other messages.
Super Cruise Locked Out See Owner’s Manual The driver did not take control of the vehicle when
prompted by the Super Cruise system. The Super Cruise
system will be disabled until the ignition is turned off and
back on.
Map Updates
Super Cruise map information must
be periodically updated at least once
every seven months to determine
whether Super Cruise is available on
certain roads. See the following
website for Super Cruise map open
source compliance documentation,
including the license information:
http://oss.veoneer.com/ Data Download
If the vehicle is equipped with OnStar
and has an active service plan,
additional data may be collected
through the OnStar system. This
includes information about: the
vehicle’s operation; a crash involving
the vehicle; the use of the vehicle and
its features; and, in certain situations,
the location and approximate GPS
speed of the vehicle. Refer to theOnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
Location Services
This setting enables or disables
sharing of vehicle location outside the
vehicle for certain purposes. Even if
the Location Services setting is
disabled, vehicle location information
will continue to be shared for
emergency services and Super Cruise,
if equipped.