2021 CADILLAC ESCALADE onstar

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
350 DRIVING AND OPERATING
The sequence also deactivates when
any of the following occur:
.The ignition is turned off.
.The transmission is shifted out of
P (Park).
.The brake pedal is pressed.
.The turn signal is activated.
.The hazard warning lights are
activated.
Trailering App
If equipped, the Trailering App is on
the Home Page of the infotainment
display.
If equipped this feature allows profiles
for connected trailers to be created to
view status, to store and track trailer
usage information, and to set up
towing assistance features.
The Trailering App Preview will
appear when the Trailering App is
opened for the first time from the
Home Page. Touch GET STARTED in
the Trailering App to go into the app.
When a trailer is electrically
connected and a trailer profile has not
been created, there will be an option
to create a profile, use a guest profile,or select Accessory/No trailer. After
the pop-up is displayed three times,
Don’t Remind Me will display and
touching that will turn off the trailer
detection pop-up. To turn the Trailer
Detection Alert on, select ON in the
Settings tab.
When a trailer is electrically
connected and after a Trailer Profile
has been created, the trailer detection
pop-up will appear with a list of all of
the custom Trailer Profiles made on
the vehicle. To load an existing Trailer
Profile, select one of the Trailer
Profiles listed, or load the Guest
Trailer Profile by selecting GUEST
TRAILER. Touching Accessory/No
trailer will select Accessory/No trailer
as the active Trailer Profile and will
dismiss the pop- up. Shifting the
vehicle from P (Park) will select Guest
Trailer as the active Trailer Profile and
will dismiss the pop-up.
Create a Trailer Profile
1. Touch Create Profile on the trailer detection pop-up or touch + Add
Trailer Profile in the Trailering App.
2. Create a name for the trailer.
3. Select the trailer type. 4. Select Save Profile.
A pop-up will indicate the setup is
complete. Touch DONE to complete
the process or touch TRAILER
FEATURE SETUP to set up the Tow/
Haul Mode reminder, Trailer Tire
Pressure Monitoring System,
if equipped, maintenance reminders,
or towing assistance, if equipped.
Import a Trailer Profile
A trailer profile saved to an OnStar
account can be imported to the
vehicle. 1. Touch + Add Trailer Profile in the Trailering App
2. Touch Import Profile on the pop-up.
3. Select a trailer profile from the list.
4. Touch IMPORT.
A pop-up will indicate the import was
successful. Touch OK to return to the
trailer list and select the trailer profile.
The Tow/Haul Mode reminder, Brake
Gain Setting and Trailer Tire Pressure
sensor learning, if equipped, do not
import.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
DRIVING AND OPERATING 359
On the pop-up, touch Remove to
remove the Trailer Profile from the
vehicle. Touch Cancel to dismiss the
pop-up and return to the
previous view.
Remove will be displayed if there is a
connected OnStar plan active with the
vehicle. Removing a trailer profile will
remove the profile from the vehicle
but the profile will still be associated
with the user account. However,
if there is not a connected OnStar
plan then the remove button will read
DELETE and the profile will be deleted
permanently
Settings View
Within the Trailering App, touch the
Settings tab to modify the following
settings:
.Trailer Detection Alert
.Maintenance Alerts
.Theft Alert
.Tow/Haul Mode Reminder
.Trailer Length Indicator
Trailer Detection Alert
The Trailer Detection Alert setting will
be on by default. Turn it off to disable
the Trailer Detection pop-up from
displaying when a trailer is connected.
The Guest Trailer Profile will become
the active Trailer Profile, unless
another Trailer Profile is selected
manually through the Trailering App.
If this setting is disabled while a
Custom Trailer Profile is active, that
Trailer Profile will remain the active
profile until the trailer is
disconnected.
Maintenance Alerts
Touch Maintenance Alerts to view the
Maintenance Alerts settings page.
These alerts are based on the Trailer
Profile, so the settings for each Trailer
Profile must be turned on or off.
Touch a profile to view more
information or adjust the setting for
that profile.
The setting will be on by default for
each profile. All Maintenance Alerts
for that active Trailer Profile will be
received.Turn a setting off to not receive any
of the Maintenance Alerts when that
Trailer Profile is active.
Theft Alert
A theft alert can be set if a trailer is
connected and the alert is enabled.
When the trailer is disconnected and
the vehicle is off, an alarm will sound.
Touch Theft Alert in Settings to view
the Theft Alert settings page. These
alerts are based on the Trailer Profile,
so the settings for each Trailer Profile
must be turned on or off. Touch a
profile to view more information or
adjust the setting for that profile.
This setting will be off by default for
each Trailer Profile, including the
Guest Trailer Profile.
A smartphone will receive a
notification that the trailer related to
the selected Trailer Profile is
disconnected from the vehicle, if the
setting is on for the active Trailer
Profile, the vehicle has an OnStar or
connected service plan and the
smartphone number has been added
to the account for this notification.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
390 VEHICLE CARE
There are relays on the back of the
fuse block. To access, press the tabs
and remove the fuse block.The vehicle may not be equipped with
all of the fuses, relays, and features
shown. Fuses Usage
F1 Right door
F2 Left door
F3 UGDO/OHC/camera
F4 BCM 2
F5 Displays
F6 Front blower
F8 Left door panel
F10 Tilt/column lock
F11 USB/DLC
F12 CGM/onstar
F14 Right door panel
F17 Steering wheel control
F18 AVM 1
F19 –
F20 –
F21 –
F22 Heated wheel
F23 –
F24 –
F25 SEO/UPFITTER

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
458 CUSTOMER INFORMATION
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . . . . 458
Customer Assistance Offices . . . . 460
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . 460
Online Owner Center . . . . . . . . . . . . . 461
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . 461
Roadside Service . . . . . . . . . . . . . . . . . 462
Scheduling Service Appointments . . . . . . . . . . . . . . . . . . . 463
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . 464
Collision Damage Repair . . . . . . . . . 465
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . . 467
Radio Frequency Statement . . . . . 467
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . 468
Reporting Safety Defects to the Canadian Government . . . . . . . . . 468
Reporting Safety Defects to General Motors . . . . . . . . . . . . . . . . . 468
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 469
Cybersecurity . . . . . . . . . . . . . . . . . . . . . 469
Event Data Recorders . . . . . . . . . . . . 469
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 470
Infotainment System . . . . . . . . . . . . . 470
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
STEP TWO : If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
CUSTOMER INFORMATION 461
Online Owner Center
The Cadillac Owner Center (U.S.)
my.cadillac.com
Learn more about your vehicle
features, shop for and manage your
connected services and OnStar plans,
and access diagnostic information
specific to your vehicle.
Membership Benefits
E:Download owner’s manuals and
view vehicle-specific how-to videos.
G: View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View service records from your
dealership and add your own.
D: Select a dealer and view
locations, maps, phone numbers, and
hours.
r: Track your vehicle’s warranty
information.
J: View active recalls or search by
Vehicle Identification Number (VIN).
See Vehicle Identification Number (VIN)
0 454.
H:Manage your profile and payment
information. View your GM Rewards
Card earnings and My Cadillac
Rewards points.
F: Chat with online help
representatives.
Visit my.cadillac.com and create an
account today.
Cadillac Owner Centre (Canada)
mycadillac.ca
Visit the Cadillac Owner Centre at
mycadillac.ca (English) or
my.cadillac.ca (French) to access
similar benefits to the U.S. site.
GM Mobility
Reimbursement Program
This program is available to qualified
applicants for cost reimbursement, up
to certain limits, of eligible
aftermarket adaptive equipment
required for the vehicle, such as hand
controls or a wheelchair/scooter lift
for the vehicle.
To learn about the GM Mobility
program, see www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has a
Mobility program. See
cadillaccanada.ca, or call
1-800-GM-DRIVE (800-463-7483) for
details. TTY users call 1-800-263-3830.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
462 CUSTOMER INFORMATION
Roadside Service
U.S.: 1-800-224-1400.
Canada: 1-800-882-1112.
Text Telephone (TTY) Users (U.S.
Only): 1-888-889-2438.
Service is available 24 hours a day,
365 days a year.
Calling for Service
When calling Roadside Service, have
the following information ready:
.Your name, home address, and
home telephone number
.Telephone number of your location
.Location of the vehicle
.Model, year, color, and license plate
number of the vehicle
.Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
.Description of the problem
Coverage
Services are provided for the duration
of the vehicle’s powertrain warranty.In the U.S., anyone driving the vehicle
is covered. In Canada, a person driving
the vehicle without permission from
the owner is not covered.
Roadside Service is not a part of the
New Vehicle Limited Warranty.
General Motors North America and
Cadillac reserve the right to make any
changes or discontinue the Roadside
Service program at any time without
notification.
General Motors North America and
Cadillac reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Cadillac Owner Privileges
™
.Emergency Fuel Delivery: Delivery
of enough fuel for the vehicle to get
to the nearest service station.
.Lock-Out Service: Service to unlock
the vehicle if you are locked out.
A remote unlock may be available if
you have OnStar. For security
reasons, the driver must present
identification before this service is
given.
.Emergency Tow from a Public
Road or Highway: Tow to the
nearest Cadillac dealer for warranty
service, or if the vehicle was in a
crash and cannot be driven.
Assistance is not given when the
vehicle is stuck in the sand, mud,
or snow.
.Flat Tire Change: Service to change
a flat tire with a spare tire. The
spare tire, if equipped, must be in
good condition and properly
inflated. It is your responsibility for
the repair or replacement of the tire
if it is not covered by the warranty.
.Battery Jump Start: Service to
jump start a dead battery.
.Trip Interruption Benefits and
Service: If your trip is interrupted
due to a warranty failure, incidental
expenses may be reimbursed during
the Powertrain warranty period.
Items considered are hotel, meals,
and rental car or a vehicle being
delivered back to the customer, up
to 500 miles.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
470 CUSTOMER INFORMATION
.How fast the vehicle was traveling.
These data can help provide a better
understanding of the circumstances in
which crashes and injuries occur.
Note
EDR data are recorded by your vehicle
only if a non-trivial crash situation
occurs; no data are recorded by the
EDR under normal driving conditions
and no personal data (e.g., name,
gender, age, and crash location) are
recorded. However, other parties, such
as law enforcement, could combine
the EDR data with the type of
personally identifying data routinely
acquired during a crash investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the special
equipment, can read the information
if they have access to the vehicle or
the EDR.
GM will not access these data or share
it with others except: with the consent
of the vehicle owner or, if the vehicle
is leased, with the consent of the lessee; in response to an official
request by police or similar
government office; as part of GM's
defense of litigation through the
discovery process; or, as required by
law. Data that GM collects or receives
may also be used for GM research
needs or may be made available to
others for research purposes, where a
need is shown and the data is not tied
to a specific vehicle or vehicle owner.
OnStar
If the vehicle is equipped with OnStar
and has an active service plan,
additional data may be collected and
transmitted through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features,
including infotainment; and the
location and approximate GPS speed
of the vehicle. Refer to the OnStar
Terms and Conditions and Privacy
Statement on the OnStar website.
See
OnStar Additional Information
0 472.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment section for
information on stored data and for
deletion instructions.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
ONSTAR 471
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . . . . . . 471
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . . . . . . 472
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . 472
OnStar Additional Information
OnStar AdditionalInformation . . . . . . . . . . . . . . . . . . . . . 472
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system that
can connect to an OnStar Advisor for
Emergency, Security, Navigation,
Connections, and Diagnostics Services.
OnStar services may require a paid
service plan and data plan. OnStar
requires the vehicle battery and
electrical system, cellular service, and
GPS satellite signals to be available
and operating. OnStar acts as a link to
existing emergency service providers.
OnStar may collect information about
you and your vehicle, including
location information. See OnStar User
Terms, Privacy Statement, and
Software Terms for more details including system limitations at
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
The OnStar system status light is next
to the OnStar buttons. If the status
light is:
.Solid Green: System is ready.
.Flashing Green: On a call.
.Red: Indicates a problem.
.Off: System is off. PressQtwice to
speak with an OnStar Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an
Advisor.
Functionality of the Voice Command
button may vary by vehicle and
region.
Press
=to:
.Open the OnStar app on the
infotainment display. See OnStar
System 0172 for information on
how to use the OnStar app.
Or
.Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped.