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Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
36 KEYS, DOORS, AND WINDOWS
See your dealer for service if a blue
screen and
3are displayed in the
mirror, and the display shuts off. Also,
push the tab as indicated to return to
the automatic dimming mode.
The Rear Camera Mirror may not work
properly or display a clear image if:
.There is glare from the sun or
headlamps. This may obstruct
objects from view. If needed, push
the tab to turn off the display.
.Dirt, snow, or other debris blocks
the camera lens. Clean the lens with
a soft damp cloth, or, if equipped,
with the Rear Camera Washer. See
Rear Window Wiper/Washer 0107.
.The camera’s mounting on the
vehicle has been damaged, and/or
the position or the mounting angle
of the camera has changed.
Windows
{
Warning
Never leave a child, a helpless adult,
or a pet alone in a vehicle,
especially with the windows closed
in warm or hot weather. They can
be overcome by the extreme heat
and suffer permanent injuries or
even death from heat stroke.
The vehicle aerodynamics are
designed to improve fuel economy
performance. This may result in a
pulsing sound when either rear
window is down and the front
windows are up. To reduce the sound,
open either a front window or the
sunroof, if equipped.
Power Windows
{Warning
Children could be seriously injured
or killed if caught in the path of a
closing window. Never leave the
remote key in a vehicle with
children. When there are children in
the rear seat, use the window
lockout switch to prevent operation
of the windows. See Keys06.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
SEATS AND RESTRAINTS 49
PressCor{, if available, to ventilate
the driver or passenger seat.
A ventilated seat has a fan that pulls
or pushes air through the seat. The air
is not cooled.
When this feature is off, the heated
and ventilated seat symbols on the
buttons are white. When a heated seat
is turned on, the symbol turns red.
When a ventilated seat is turned on,
the symbol turns blue.
Press the button once for the highest
setting. With each press of the button,
the seat will change to the next lower
setting, and then to the off setting.
The indicator lights next to the
buttons indicate three for the highest
setting and one for the lowest. If the
heated seats are on high, the level
may automatically be lowered after
approximately 30 minutes.
The passenger seat may take longer to
heat up. Auto Heated and Ventilated Seats
When the vehicle is on, this feature
will automatically activate the heated
or ventilated seats at the level
required by the vehicle’s interior
temperature.
The active high, medium, low, or off
heated or ventilated seat level will be
indicated by the manual heated or
ventilated seat buttons on the door
panel. Use the manual heated or
ventilated seat buttons on the door
panel to turn auto heated or
ventilated seats off. If the passenger
seat is unoccupied, the auto heated or
ventilated seats feature will not
activate that seat. The auto heated or
ventilated seats feature can be
programmed to always be enabled
when the vehicle is on.
See
Vehicle Personalization 0138.
Remote Start Heated and Ventilated
Seats
During a remote start, the heated or
ventilated seats, if equipped, can be
turned on automatically. When it is
cold outside, the heated seats turn on,
and when it is hot outside the ventilated seats turn on. If the auto
heated or ventilated seats feature,
if equipped, is not turned on, the
heated or ventilated seats may be
canceled when the ignition is turned
on. If necessary, press the heated or
ventilated seat button to use the
heated or ventilated seats after the
vehicle is started.
The heated or ventilated seat
indicator lights may turn on during a
remote start.
The temperature performance of an
unoccupied seat may be reduced. This
is normal.
The remote start heated or ventilated
seats may be enabled or disabled in
the vehicle personalization menu. See
Remote Vehicle Start
014 and
Vehicle Personalization 0138.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
INSTRUMENTS AND CONTROLS 111
Wireless Charging
If equipped and enabled, the system
operates at 145 kHz and wirelessly
charges one Qi compatible
smartphone. The power output of the
system is capable of charging at a rate
up to 3 amp (15 W), as requested by
the compatible smartphone. SeeRadio
Frequency Statement 0467.
{Warning
Wireless charging can affect the
operation of an implanted
pacemaker or other medical devices.
If you have one, it is recommended
to consult with your doctor before
using the wireless charging system.
The vehicle must be on, in ACC/
ACCESSORY, or Retained Accessory
Power (RAP) must be active. The
wireless charging feature may not
correctly indicate charging when the
vehicle is in RAP, or during Bluetooth
phone calls. See Retained Accessory
Power (RAP) 0248. The operating temperature is
−20 °C
(−4 °F) to 60 °C (140 °F) for the
charging system and 0 °C (32 °F) to
35 °C (95 °F) for the phone.
{Warning
Remove all objects from the
charging pocket before charging
your compatible smartphone.
Objects, such as coins, keys, rings,
paper clips, or cards, between the
smartphone and the charger will
become very hot. On the rare
occasion that the charging system
does not detect an object, and the
object gets wedged between the
smartphone and the charger,
remove the smartphone and allow
the object to cool before removing
it from the charging pocket, to
prevent burns.
To charge a compatible smartphone:
1. Remove all objects from the charging pocket. The system may
not charge if there are any objects
between the smartphone and
charging pocket.
2. With the smartphone screen facing the rear of the vehicle, slowly insert
the smartphone into the charging
pocket until
}appears onVon
the infotainment display. This
indicates that the smartphone is
properly positioned and charging.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
150 LIGHTING
Turning On and Enabling IntelliBeam
To enable the IntelliBeam system,
press
bon the turn signal lever
when it is dark outside and the
exterior lamp control is in AUTO
or
2.
Driving with IntelliBeam
The system only activates the high
beams when driving over 40 km/h
(25 mph).
The blue high-beam on light appears
on the instrument cluster when the
high beams are on.
There is a sensor near the top center
of the windshield that automatically
controls the system. Keep this area of
the windshield clear of debris to allow
for best system performance. The high-beam headlamps remain on,
under the automatic control, until one
of the following situations occurs:
.The system detects an approaching
vehicle's headlamps.
.The system detects a preceding
vehicle's taillamps.
.The outside light is bright enough
that high-beam headlamps are not
required.
.The vehicle's speed drops below
20 km/h (12 mph).
.The IntelliBeam system is disabled
by the button on the turn signal
lever. If this happens, press
bon
the turn signal lever when the
exterior lamp control is in the
AUTO or
2position to reactivate
the IntelliBeam system. The
instrument cluster light will come
on to indicate the IntelliBeam
system is reactivated.
The high beams may not turn off
automatically if the system cannot
detect another vehicle's lamps because
of any of the following:
.The other vehicle's lamps are
missing, damaged, obstructed from
view, or otherwise undetected.
.The other vehicle's lamps are
covered with dirt, snow, and/or road
spray.
.The other vehicle's lamps cannot be
detected due to dense exhaust,
smoke, fog, snow, road spray, mist,
or other airborne obstructions.
.The vehicle's windshield is dirty,
cracked, or obstructed by something
that blocks the view of the light
sensor.
.The vehicle is loaded such that the
front end points upward, causing
the light sensor to aim high and not
detect headlamps and taillamps.
.The vehicle is being driven on
winding or hilly roads.
The automatic high-beam headlamps
may need to be disabled if any of the
above conditions exist.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
INFOTAINMENT SYSTEM 157
Infotainment System
Introduction
Introduction . . . . . . . . . . . . . . . . . . . . . . 158
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Steering Wheel Controls . . . . . . . . . 160
Using the System . . . . . . . . . . . . . . . . . 160
Software Updates . . . . . . . . . . . . . . . . . 163
Radio
AM-FM Radio . . . . . . . . . . . . . . . . . . . . . 163
HD Radio Technology . . . . . . . . . . . . 165
Radio Data System (RDS) . . . . . . . . 166
Satellite Radio . . . . . . . . . . . . . . . . . . . . 166
Radio Reception . . . . . . . . . . . . . . . . . . 168
Multi-Band Antenna . . . . . . . . . . . . . 168
Audio Players
Avoiding Untrusted MediaDevices . . . . . . . . . . . . . . . . . . . . . . . . . . 169
USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Bluetooth Audio . . . . . . . . . . . . . . . . . . 171
OnStar System
OnStar System . . . . . . . . . . . . . . . . . . . . 172
Rear Seat Infotainment
Rear Seat Infotainment (RSI) System . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Navigation
Using the Navigation System . . . . 180
Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Navigation Symbols . . . . . . . . . . . . . . 184
Destination . . . . . . . . . . . . . . . . . . . . . . . 184
Global PositioningSystem (GPS) . . . . . . . . . . . . . . . . . . . 189
Vehicle Positioning . . . . . . . . . . . . . . . 189
Problems with Route Guidance . . . . . . . . . . . . . . . . . . . . . . . . 190
If the System Needs Service . . . . . 190
Map Data Updates . . . . . . . . . . . . . . . 190
Database Coverage Explanations . . . . . . . . . . . . . . . . . . . . 191
Voice Recognition
Voice Recognition . . . . . . . . . . . . . . . . 191
Phone
Bluetooth (Overview) . . . . . . . . . . . . . 196
Bluetooth (Pairing and Using aPhone) . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Apple CarPlay and Android Auto . . . . . . . . . . . . . . . . . . . 202
Settings
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Teen Driver . . . . . . . . . . . . . . . . . . . . . . . 207
Trademarks and License
Agreements
Trademarks and LicenseAgreements . . . . . . . . . . . . . . . . . . . . . 211

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
160 INFOTAINMENT SYSTEM
There will always be 10 icons per page
except on the last page. If an icon is
moved from the first page to the
second, then that icon from the
second page will replace the one
removed from the first.
Steering Wheel Controls
If equipped, some audio controls can
be adjusted at the steering wheel.
g:Press to start voice recognition.
Press and hold to activate a connected
phones voice recognition. See Voice
Recognition 0191.
w:Press to use Conversation
Enhancement. See “Conversation
Enhancement ”in Settings 0203.
C:Press to tune to the next strong
station when listening to the radio,
play the next song/track when
listening to a media source when
supported, or play the next favorite
station/channel when favorites is the
source.
B: Press to tune to the previous
strong station when listening to the
radio, play the previous song/track
when listening to a media source
when supported, or play the previous
favorite station/channel when
favorites is the source.
e: Press to open the audio
source list.
Thumbwheel : Press the thumbwheel
to access the Now Playing song list or
select a list item. Scroll up or down to
move to a list item.
6: Press to answer or end a call when
in a call. Press to access the recent
call list when not in a call.
0: Press to mute or unmute the
volume.
x− :Press to decrease the volume or
press and hold to continually decrease
the volume.
x+ : Press to increase the volume or
press and hold to continually increase
the volume.
Using the System
Audio
Touch the Audio icon on the
infotainment display or
eon the
Multifunction Controler (MFC) to
display the active audio source page.
Examples of available sources may
include AM, FM, SXM (if equipped),
USB, and Bluetooth.
Navigation
Touch the Nav icon on the
infotainment display or
lon the MFC
to display the navigation map. See
Using the Navigation System 0180.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
INFOTAINMENT SYSTEM 161
Phone
Touch the Phone icon on the
infotainment display or
6on the MFC
to display the Phone menu. See
Bluetooth (Pairing and Using a Phone)
0 197 or
Bluetooth (Overview) 0196.
Vehicle Information
TouchTon the infotainment
display or press
Ton the MFC. See
Vehicle Information 0134.
Apple CarPlay
Touch the Apple CarPlay icon to
activate Apple CarPlay (if equipped)
after a supported device is connected.
See Apple CarPlay and Android Auto
0 202.
Android Auto
Touch the Android Auto icon to
activate Android Auto (if equipped)
after a supported device is connected.
See Apple CarPlay and Android Auto
0 202.
Users
Touch the Users icon to sign in or
create a new user profile, and follow
the on-screen instructions.
Only four user profiles can be active at
one time in the vehicle. It may be
necessary to remove a profile from the
menu before creating or signing into
an existing profile. The removed
profile can be logged into at a
later time.
Settings
Touch the Settings icon to display the
Settings menu. See Settings0203.
Apps
If equipped, in-vehicle apps are
available for download. Touch the
Apps icon on the Home Page to begin.
Downloading and using in-vehicle
apps requires Internet connectivity
which can be accessed with a data
plan through the vehicle’s built-in 4G
LTE Wi-Fi hotspot, if equipped, or a
compatible mobile device hotspot. On
most mobile devices, activation of the
Wi-Fi hotspot is in the device’s Settings menu under Mobile Network
Sharing, Personal Hotspot, Mobile
Hotspot, or similar.
Availability of apps and connectivity
varies by vehicle, conditions, and
location. Data plan rates apply.
Features are subject to change. For
more information, see
www.my.cadillac.com/learn for US/
Canada and see my.cadillac.com.mx.
for Mexico.
OnStar Services
If equipped, touch the OnStar Services
icon to display the OnStar Services
and Account pages. See
OnStar
Overview 0471 and
OnStar System 0172.
Camera
Touch the Camera icon to access the
camera application. See Assistance
Systems for Parking or Backing 0299.
Rear Media
If equipped, touch the Rear Media
icon to access the Rear Seat
Infotainment application. See Rear
Seat Infotainment (RSI) System 0173.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
INFOTAINMENT SYSTEM 163
Fling or Swipe
Fling or swipe is used to scroll
through a list, pan the map, or change
page views. Do this by placing a finger
on the display then moving it rapidly
up and down or right and left.
Spread
Spread is used to zoom in on a map,
certain images, or a web page. Place
finger and thumb together on the
display, then move them apart.
Pinch
Pinch is used to zoom out on a map,
certain images, or a web page. Place
finger and thumb apart on the display,
then move them together.
Cleaning High Gloss Surfaces
and Vehicle Information and
Radio Displays
For vehicles with high gloss surfaces
or vehicle displays, use a microfiber
cloth to wipe surfaces. Before wiping
the surface with the microfiber cloth,
remove dirt that could scratch the
surface. Then use the microfiber cloth
by gently rubbing to clean. Never usewindow cleaners or solvents.
Periodically hand wash the microfiber
cloth separately, using mild soap. Do
not use bleach or fabric softener.
Rinse thoroughly and air dry before
next use.
Software Updates
Over-the-Air Software Updates
If equipped, see
“Updates”under
Settings 0203 for details on software
updates.
Radio
AM-FM Radio
Playing the Radio
From the Home Page, touch the Audio
icon to display the active audio source
page. Choose from the list at the left
side of the display. Examples of
available sources may include AM,
FM, SiriusXM (if equipped) and
Bluetooth.