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Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
INFOTAINMENT SYSTEM 199
.Go back to the beginning of the
Phone menus on the
infotainment display and restart
the pairing process.
.Reset the cell phone, but this
step should be done as a last
effort.
8. If the cell phone prompts to accept connection or allow phone book
download, touch Always Accept
and Allow. The phone book may
not be available if not accepted.
9. Repeat Steps 1−8 to pair additional cell phones.
First to Connect Paired Phones
If multiple paired cell phones are
within range of the system, the
system connects to the paired cell
phone that is set as First to Connect.
To enable a paired cell phone as the
First to Connect phone: 1. Make sure the cell phone is turned on.
2. Touch Settings, then touch System.
3. Touch Phones to access all paired and all connected cell phones and
mobile devices. 4. Touch the phone name of the cell
phone to open the cell phone’s
settings menu.
5. Touch the First to Connect option, to enable the setting for that
device.
Cell phones and mobile devices can be
added, removed, connected, and
disconnected. A sub-menu will display
whenever a request is made to add or
manage cell phones and mobile
devices.
Secondary Phone
A cell phone can be enabled as a
Secondary Phone by touching the
information icon to the right of the
paired cell phone name to open the
phone settings menu. If a cell phone
is enabled as a Secondary Phone, it
can connect simultaneously alongside
another Bluetooth mobile device. In
doing so, the Secondary Phone will be
labeled as Incoming Calls. This means
the mobile device can only receive
calls. The Address Book of a
Secondary Phone will not be available
and hands-free outgoing calls cannot
be placed using this cell phone. If needed, touch the Secondary Phone
while in the Phones list to swap it into
the Outgoing and Incoming role. This
role makes it possible to place
outgoing calls from the Contacts and
Recents list.
Listing All Paired and Connected
Phones
1. Touch the Phone icon on the Home Page.
2. Touch Phones.
Disconnecting a Connected Phone 1. Touch the Phone icon on the Home Page.
2. Touch Phones.
3. Touch the information icon next to the connected cell phone or mobile
device to show the cell phone’s or
mobile device’s information display.
4. Touch Disconnect.
Deleting a Paired Phone 1. Touch the Phone icon on the Home Page or the phone icon on the
shortcut tray near the bottom of
the display.
2. Touch Phones.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
200 INFOTAINMENT SYSTEM
3. Touch the device name next to theconnected cell phone to display the
cell phone’s or mobile device’s
information display.
4. Touch Forget Device.
Linking to a Different Phone
To link to a different cell phone, the
new cell phone must be in the vehicle
and paired to the Bluetooth system. 1. Touch the Phone icon on the Home Page or the phone icon on the
shortcut tray near the bottom of
the display.
2. Touch Phones.
3. Touch the new cell phone to link to from the not connected phone list.
See “First to Connect Paired
Phones” and“Secondary Phone ”
previously in this section.
Switching to Handsetor
Handsfree Mode
To switch between handset or
handsfree mode:
.While the active call is hands-free,
touch the Handset option to switch
to the handset mode. The mute icon will not be available
or functional while Handset mode is
active.
.While the active call is on the
handset, touch the Handset option
to switch to the hands-free mode.
Making a Call Using Contacts
and Recent Calls
Calls can be made through the
Bluetooth system using personal cell
phone contact information for all cell
phones that support the Phone Book
feature. Become familiar with the cell
phone settings and operation. Verify
the cell phone supports this feature.
The Contacts menu accesses the
phone book stored in the cell phone.
The Recents menu accesses the
recents call list from your cell phone.
To make a call using the
Contacts menu:
1. Touch the Phone icon on the Home Page.
2. Touch Contacts. 3. The Contacts list can be searched
by using the first character. Touch
A-Z on the infotainment display to
scroll through the list of names.
Touch the name to call.
4. Touch the desired contact number to call.
To make a call using the
Recents menu: 1. Touch Phone on the Home Page.
2. Touch Recents.
3. Touch the name or number to call.
Making a Call Using the Keypad
To make a call by dialing the
numbers:1. Touch the Phone icon on the Home Page.
2. Touch Keypad and enter a phone number.
3. Touch
#on the infotainment
display to start dialing the number.
Searching Contacts Using the
Keypad
To search for contacts using the
keypad:

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
INFOTAINMENT SYSTEM 201
1. Touch the Phone icon on theHome Page.
2. Touch Keypad and enter partial phone numbers or contact names
using the digits on the keypad to
search.
Results will show on the right side
of the display. Touch one to place
a call.
Accepting or Declining a Call
When an incoming call is received, the
infotainment system mutes and a ring
tone is heard in the vehicle.
Accepting a Call
Use the steering wheel scroll wheel to
select
#, otherwise press6on steering
wheel controls.
Declining a Call
Use steering wheel scroll wheel to
select
K.
Call Waiting
Call waiting must be supported on the
Bluetooth cell phone and enabled by
the wireless service carrier to work. Accepting a Call
Press
6on steering wheel controls to
answer.
Declining a Call
Use steering wheel scroll wheel to
select
Kto decline.
Switching Between Calls (Call
Waiting Calls Only)
To switch between calls, touch Phone
on the Home Page to display Call
View. While in Call View, touch the
call information of the call on hold to
change calls.
Three-Way Calling
Three-way calling must be supported
on the Bluetooth cell phone and
enabled by the wireless service carrier
to work.
To start a three-way call while in a
current call: 1. In the Call View, touch Add Call to add another call.
2. Initiate the second call by selecting from Recents, Contacts, or Keypad. 3. When the second call is active,
touch the merge icon to conference
the three-way call together.
Ending a Call
.Press6on the steering wheel
controls.
.Touch#on the infotainment
display, next to a call, to end only
that call.
Dual Tone Multi-Frequency
(DTMF) Tones
The in-vehicle Bluetooth system can
send numbers during a call. This is
used when calling a menu-driven
phone system. Use the Keypad to
enter the number.
Phone Settings
Touch6on the home page and then
touch Settings. The following may
display:
.Contacts
.Active Call View
.OnStar Phone TTY Mode

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
INFOTAINMENT SYSTEM 203
to maintain connection quality.
Aftermarket or third-party
cables may not work.
.Connecting the phone over
Bluetooth. SeeBluetooth (Pairing
and Using a Phone) 0197 or
Bluetooth (Overview) 0196.
3. Make sure wireless is turned on the phone for wireless projection
to work.
4. When the phone is first connected to activate Apple CarPlay or
Android Auto, agree to the terms
and conditions on both the
infotainment system and the
phone. Touch Continue to launch
Apple CarPlay or Android Auto.
5. Follow the instructions on the phone.
The Android Auto and Apple CarPlay
icons on the Home Page will
illuminate depending on the
smartphone. Android Auto and/or
Apple CarPlay may automatically
launch. If not, touch the Android Auto
or Apple CarPlay icon on the Home
Page to launch. To disconnect the phones wireless
projection:
1. Select Settings from the Home Page.
2. Select Phones
3. Touch the device name on the Apple CarPlay or Android Auto
sub-menu.
4. Turn off Apple CarPlay or Android Auto.
Press
{on the center stack to return
to the Home Page.
Features are subject to change. For
further information on how to set up
Android Auto and Apple CarPlay in
the vehicle, see my.cadillac.com.
Android Auto is provided by Google
and is subject to Google’s terms and
privacy policy. Apple CarPlay is
provided by Apple and is subject to
Apple’s terms and privacy policy. Data
plan rates apply. For Android Auto
support see https://
support.google.com/androidauto. For
Apple CarPlay support see
www.apple.com/ios/carplay/. Apple or
Google may change or suspend
availability at any time. Android Auto, Android, Google, Google Play, and
other marks are trademarks of Google
Inc.; Apple CarPlay is a trademark of
Apple Inc.
Press
{on the center stack to exit
Android Auto or Apple CarPlay. To
enter back into Android Auto or Apple
CarPlay, press and hold
{on the
center stack.
Apple CarPlay and Android Auto can
be disabled from the infotainment
system. To do this, touch Home,
Settings, and then phone projection.
Use the On/Off toggled to turn off
Apple CarPlay or Android Auto.
Settings
Certain settings can be managed in
the Owner Center sites when an
account is established, and may be
modified if other users have accessed
the vehicle or created accounts. This
may result in changes to the security
or functionality of the infotainment
system. Some settings may also be
transferred to a new vehicle,

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
INFOTAINMENT SYSTEM 205
.Allow Prompt Interruptions: Select
if voice commands can be spoken
before voice prompts finish.
.Friendly Prompts: Select to adjust
the formality of the voice
recognition system.
Conversation Enhancement
Touch and the following may display:
.Conversation Enhancement: This
system uses in-vehicle microphones
to make it easier for passengers to
communicate with each other.
Select from Off, Normal, High,
or Rear Microphone Off.
Time, Date, and Unit
Touch and the following may display:
.Time/Date: Select On to use GPS,
RDS, and cellular network signals to
keep the system time and date
current. Select Off to manually set
time and date using the
infotainment display controls.
.Select Time Zone: Select the time
zone for the time display or select
Auto to use the time zone based on
the vehicle location.
.Use 24-hour Format: Select to
change the time display to a
24-hour clock format.
.Unit: Select US or Metric.
Phone Projection
Touch and the following may display:
Android Auto
.Android Auto: Select Off or On to
allow interaction directly with the
phone on the radio screen.
.Select Phone: Select an available
phone from the list or press Add
Phone to pair a new phone.
Apple CarPlay
.Apple CarPlay: Select Off or On to
allow interaction directly with the
phone on the radio screen.
.Select Phone: Select an available
phone from the list or press Add
Phone to pair a new phone.
Phones
Touch and the following may display:
Add Phone
.Pair NFC Phone: Follow the
on-screen instructions or select
NFC Help.
.Pair Bluetooth Phone: Follow the
on-screen instructions or select
Bluetooth Help.
Connected
Shows connected phones.
Not Connected
Shows not connected phones.
Wi-Fi Hotspot
Touch and the following may display:
.Share Hotspot Data: Select On to
allow devices to use the vehicle
hotspot and its data.
.Wi-Fi Name: Select to change the
vehicle’s Wi-Fi network name.
.Wi-Fi Password: Select to change
the vehicle’s Wi-Fi network
password.
.Connected Phones: Select to show a
list of the vehicle’s currently
connected phones.
.Data Updating: Select to show the
data plan details including the
amount of data remaining.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
212 INFOTAINMENT SYSTEM
intellectual property rights including
patent rights, copyrights, and trade
secrets of Digital Voice Systems, Inc.
General Requirements:1. A License Agreement from SiriusXM is required for any
product that incorporates SiriusXM
Technology and/or for use of any of
the SiriusXM marks to be
manufactured, distributed,
or marketed in the SiriusXM
Service Area.
2. For products to be distributed, marketed, and/or sold in Canada, a
separate agreement is required with
Canadian Satellite Radio Inc.
(operating as SiriusXM Canada).
TouchSense Technology and
TouchSense System 1000 Series
Licensed from Immersion Corporation.
TouchSense System 1000 protected
under one or more of the U.S. Patents at the following address
www.immersion.com/
patent-marking.html and other
patents pending.
Bose
Bose AudioPilot and Bose Centerpoint
surround are registered trademarks of
Bose Corporation in the U.S. and other
countries.
HD Radio Technology
HD Radio Technology manufactured
under license from iBiquity Digital
Corporation. U.S. and Foreign Patents.
For patents see https://dts.com/
patents. HD Radio and the HD, HD
Radio, and
“ARC”logos are registered
trademarks or trademarks of iBiquity
Digital Corporation in the United
States and/or other countries. Bluetooth
The Bluetooth word mark and logos
are owned by the Bluetooth SIG, Inc.
and any use of such marks by General
Motors is under license. Other
trademarks and trade names are those
of their respective owners.
Java
Java is a registered trademark of
Oracle and/or its affiliates.
Schedule I: Gracenote EULA
Music recognition technology and
related data are provided by
Gracenote. Gracenote is the industry
standard in music recognition
technology and related content
delivery. For more information see
www.gracenote.com.
Music-related data from Gracenote,
Inc., copyright © 2000 to present
Gracenote. Gracenote Software,

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
DRIVING AND OPERATING 277
Increasing Speed While ACC is at a
Set Speed
If ACC is already activated, do one of
the following:
.Use the accelerator pedal to get to
the higher speed. Briefly press and
release SET–and release the
accelerator pedal. The vehicle will
now cruise at the higher speed.
When the accelerator pedal is
pressed, ACC will not brake because
it is overridden. While overridden,
the ACC indicator will turn blue on
the instrument cluster and heads up
display, if equipped.
.Press and hold RES+ until the
desired set speed is displayed, then
release it.
.To increase speed in small
increments, press RES+. to the first
detent. For each press, the vehicle
goes 1 km/h (1 mph) faster.
.To increase speed in larger
increments, press RES+ to the
second detent. For each press, the
vehicle speed increases to the next
5 km/h (5 mph) mark on the
speedometer. The set speed can also be increased
while the vehicle is stopped.
.If stopped with the brake applied,
press RES+ until the desired set
speed is displayed.
.If ACC is holding the vehicle at a
stop and there is another vehicle
directly ahead, pressing RES+ will
increase the set speed.
.Pressing RES+ when there is no
longer a vehicle ahead or the vehicle
ahead is pulling away and the brake
is not applied will cause the ACC to
resume.
When it is determined that there is
no vehicle ahead or the vehicle
ahead is beyond the selected
following gap, then the vehicle
speed will increase to the set speed.
Reducing Speed While ACC is at a
Set Speed
If ACC is already activated, do one of
the following:
.Use the brake to get to the desired
lower speed. Release the brake and
press SET–. The vehicle will now
cruise at the lower speed.
.Press and hold SET– until the
desired lower speed is reached, then
release it.
.To decrease the vehicle speed in
smaller increments, press SET− to
the first detent. For each press, the
vehicle goes about 1 km/h (1 mph)
slower.
.To decrease speed in larger
increments, press SET− to the
second detent. For each press, the
vehicle speed decreases to the next
5 km/h (5 mph) mark on the
speedometer.
The set speed can also be decreased
while the vehicle is stopped.
.If stopped with the brake applied,
press or hold SET− until the desired
set speed is displayed.
Selecting the Follow Distance Gap
When a slower moving vehicle is
detected ahead within the selected
following gap, ACC will adjust the
vehicle's speed and attempt to
maintain the follow distance gap
selected.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
280 DRIVING AND OPERATING
In some cases, when ACC is
temporarily unavailable, regular cruise
control may be used. See“Switching
Between ACC and Regular Cruise
Control ”previously in this section.
Always consider driving conditions
before using either cruise control
system.
Notification to Resume ACC
ACC will maintain a following gap
behind a detected vehicle and slow
your vehicle to a stop behind that
vehicle.
If the stopped vehicle ahead has
driven away and ACC has not
resumed, the vehicle ahead indicator
will flash as a reminder to check
traffic ahead before proceeding. In
addition, the left and right sides of the
Safety Alert Seat will pulse three
times, or three beeps will sound. See
“Alert Type ”and “Adaptive Cruise Go
Notifier” in“Collision/Detection
Systems” underVehicle Personalization
0 138.
When the vehicle ahead drives away,
ACC resumes automatically if the stop
was brief. If necessary, press RES+ or
the accelerator pedal to resume ACC. If stopped for more than two minutes
or if the driver door is opened and the
driver seat belt is unbuckled, the ACC
automatically applies the Electric
Parking Brake (EPB) to hold the
vehicle. The EPB status light will turn
on. See
Electric Parking Brake 0261.
To release the EPB, press the
accelerator pedal.
A DIC warning message may display
indicating to shift to P (Park) before
exiting the vehicle. See Vehicle
Messages 0138.
{Warning
If ACC has stopped the vehicle, and
if ACC is disengaged, turned off,
or canceled, the vehicle will no
longer be held at a stop. The vehicle
can move. When ACC is holding the
vehicle at a stop, always be
prepared to manually apply the
brakes.
{Warning
Leaving the vehicle without placing
it in P (Park) can be dangerous. Do
not leave the vehicle while it is
being held at a stop by ACC. Always
place the vehicle in P (Park) and
turn off the ignition before leaving
the vehicle.
ACC Override
If using the accelerator pedal while
ACC is active, the ACC indicator turns
blue on the instrument cluster and in
the HUD (if equipped) indicating ACC
braking will not occur. ACC will
resume operation when the
accelerator pedal is not being pressed.
{Warning
The ACC will not automatically
apply the brakes if your foot is
resting on the accelerator pedal.
You could crash into a vehicle
ahead of you.