2021 AUDI Q5 service

Warm and cold

& Defrosting
The windshield and side windows are defrosted
or cleared of condensation as quickly as possible.
Align the outer air vents with the side windows.
The maximum amount of air flows mainly from
the vents below the windshield. Recirculation
mode switches off. The temperature should be
set at 72 °F (+22 °C) or higher. The temperature
is controlled automatically.
You can switch the defroster on or off using the
& button. You can switch the function off by
pressing a knob @).
@ Rear window defogger
The rear window defogger only operates when
the engine is running. It switches off automati-
cally after 10 to 20 minutes, depending on the
outside temperature.
To prevent the rear window defogger from
switching off automatically, press and hold the
® button for more than three seconds. This is
stored until the ignition is switched off.
Vents
You can open or close the center and rear vents in
the cockpit and the vents in the rear center con-
sole using the ridged thumbwheels. The levers
adjust the direction of the airflow from the vents.
Residual heat
You can activate the residual heat function when
the ignition is switched off by pressing the knob
@ (left side). The residual heat from the coolant
is used to heat the vehicle interior. The residual
heat function switches off automatically after
about 15 minutes.
ONC eeiaeiile hy
You can adjust additional settings.
» Applies to MMI: Select on the home screen: VE-
HICLE > Air conditioning.
Auto recirculation
When switched on, automatic recirculation con-
trols the recirculation mode automatically. You
94
must press the §& button if fog forms on the win-
dows.
Steering wheel heating
Sica Le molal
Applies to: vehicles with steering wheel heating
> Press the @ button on the multifunction steer-
ing wheel to switch the steering wheel heating
on and off.
Messages
Applies to: vehicles with steering wheel heating
@& Steering wheel heating: on / Steering wheel
heating: off
This message appears if you switched the steer-
ing wheel heating on or off by pressing the but-
ton on the multifunction steering wheel.
Steering wheel heating: malfunction! See own:
er's manual
If this message appears, there is a malfunction.
Drive immediately to an authorized Audi dealer
or authorized Audi Service Facility to have the
malfunction repaired.
Auxiliary climate control
Applies to: vehicles with auxiliary climate control
The auxiliary climate control system warms or
cools the vehicle interior. The vehicle will turn on
the auxiliary climate control system if needed,
depending on the last temperature that was set
with the climate control system controls. This
function can be used when the drive system is
switched off.
You can turn the auxiliary climate control system
on and off immediately in the MMI or set a timer.
Requirement: the charge level of the high-volt-
age battery must be sufficient.

Warm and cold

If this message appears, there is a system mal- @) Tips
function. Drive immediately to an authorized
Audi dealer or authorized Audi Service Facility to — Never repair the A/C system evaporator with
have the malfunction repaired. components from old vehicles or from recy-
cling.
Fluids in the A/C system — New replacement evaporators for portable
A/C systems must be certified and labeled
Refrigerant in the A/C system as such, so that they comply with the SAE
The sticker in the motor compartment provides Se Te eee iS
information about the type and amount of refrig-
erant used in the vehicle’s A/C system. The stick-
er is located in the front section of the motor
compartment or at the front or back of the hood.

Symbol | Meaning

Warning: the A/C system must only
A be serviced by qualified technicians.


Lubricant type
tr Refrigerant type
tt
Refer to the service information
(only available for authorized Audi
dealers or authorized Audi Service
Facilities)

The A/C system must only be serv-
iced by qualified technicians.

Se
Be
Flammable refrigerant

Make sure all components are dis-
posed of correctly and never install
q components in the vehicle that have
been removed from old vehicles or
taken from recycling.

Lubricant in the A/C system
The sticker in the engine compartment provides
information about the type and amount of refrig-
erant oil used in the vehicle’s A/C system. For the
refrigerant oil quantity, refer to the Technical Da-
ta > page 313.

Z\ WARNING
To ensure secure and safe operation, the A/C
system must only be serviced by qualified
technicians and certified technicians (SAE
standard J2845).


96

Driving


usual may increase the risk of accidents and
serious injuries.
— Secure the vehicle against rolling before ex-
iting the vehicle > page 98.

@) Note
— Avoid high engine speed, full throttle, and
heavy engine load if the engine has not
reached operating temperature yet. You
could damage the engine.
— If the engine has been under heavy load for
an extended period of time, heat builds up
in the engine compartment after the engine
is switched off and there is a risk of damag-
ing the engine. For this reason, let the en-
gine run at idle for approximately two mi-
nutes before shutting it off.
@ Tips
— Brief noises are normal when starting and
stopping the vehicle and are no cause for
concern.
— For up to 10 minutes after stopping the en-
gine, the radiator fan may turn on again au-
tomatically or it may continue to run, even if
the ignition is switched off.
— It may not be possible to start the vehicle in
extremely low temperatures.
— Power will be fully available once the engine
is at operating temperature.
Messages
FJ Engine start system: malfunction! Please
contact Service
There is a malfunction in the engine start system.
Drive immediately to an authorized Audi dealer
or authorized Audi Service Facility to have the
malfunction repaired.
>| Remote control key: key not detected. Is the
key
still in the vehicle?
The vehicle key was removed from the vehicle
while the engine is running. If the vehicle key is
no longer in the vehicle, you cannot switch the ig-
nition on or start the engine once you stop it. You
also cannot lock the vehicle from the outside.
98
Remote control key: hold back of key
against the designated area. See owner's man-
ual
The battery in the vehicle key may be drained or
there may be a malfunction. To start the vehicle,
you must also hold the vehicle key against the lo-
cation shown ?) > page 97, fig. 93.
If the malfunction remains, drive immediately to
an authorized Audi dealer or authorized Audi
Service Facility to have the malfunction correct-
ed.
When driving
Starting to drive, stopping, and parking
Starting from a stop
> Press and hold the brake pedal.
> Start the engine.
> Select a gear.
>» Release the parking brake.
> Release the brake pedal. The vehicle may roll.
> Press the accelerator pedal to accelerate.
Securing the vehicle against rolling
Secure your vehicle to prevent it from rolling be-
fore exiting the vehicle.
> Set the parking brake.
> Select the “P” selector lever position.
> If parking on a steep road, turn the steering
wheel so that your vehicle will roll against the
curb in case it should start to move.
If one of these measures is not possible, for ex-
ample because there is no vehicle power, you
must secure your vehicle against rolling using ad-
ditional measures.
> Only park the vehicle on a level surface.
> Use suitable objects to block the front and rear
wheels.
Set the parking brake before selecting the “P” se-
lector lever position. This prevents too much
stress from being placed on the locking mecha-
nism when parking on a steep surface.

80B012721BA
Driving


Manually releasing the parking lock
@

B4M-0189


@

Fig. 98 Driver's side footwell: releasing the parking lock
using the emergency release
The emergency release is located under the floor
mat on the driver's side.
Releasing the parking lock using the
emergency release
> Secure the vehicle against rolling > page 98.
> Pry the cover off the opening using the screw-
driver inserted in the slot.
> Insert the socket wrench from the vehicle tool
kit into the opening.
> Turn the socket wrench clockwise until it stops
@ and press it downward until it locks into
place @).
> Leave the socket wrench inserted.
Resetting the parking lock
> Grasp the socket wrench with both hands and
carefully pull it upward to remove.
> Install the cover.

ZA WARNING
— Only use the parking lock emergency release
if the vehicle is secured against rolling
= page 98. An unsecured vehicle may roll,
which increases the risk of an accident.
— Only activate the emergency release while
on a level surface or a slight slope.
—To reduce the risk of an accident, you must
not drive when the emergency release is ac-
tivated.
i] Transmission: malfunction! Safely stop vehi-
cle

Do not continue driving. Stop the vehicle as soon
as possible in a safe location and secure it so it
does not roll > page 98. See an authorized Audi
dealer or authorized Audi Service Facility for as-
sistance.
[Gi Transmission: too hot. Please stop vehicle
Do not continue driving. Select "P" and contact an
authorized Audi dealer or authorized Audi Service
Facility for assistance.
fs] Transmission: too hot. Please adapt driving
style
The transmission temperature has increased sig-
nificantly. Drive very cautiously or take a break
from driving until the temperature returns to the
normal range and the indicator light turns off.
[&] Transmission: malfunction! You can contin-
ue driving. See owner's manual
There is a system malfunction in the transmis-
sion. You may continue driving. Drive to an au-
thorized Audi dealer or authorized Audi Service
Facility soon to have the malfunction corrected.
[@] Transmission: malfunction! You can contin-
ue driving with limited function. Please contact
Service
There is a system malfunction in the transmis-
sion. The transmission is switching to emergency
mode. This mode only shifts into certain gears or
may no longer shift at all. The engine may stall.
Drive to an authorized Audi dealer or authorized
Audi Service Facility immediately to have the
malfunction corrected.
[@] Transmission: malfunction! You can contin-
ue driving with limited function. No reverse
gear
There is a system malfunction in the transmis-
sion. The transmission is switching to emergency
mode. This mode only shifts into certain gears or
may no longer shift at all. The engine may stall.
You cannot engage the reverse gear. Drive to an
authorized Audi dealer or authorized Audi Service
Facility immediately to have the malfunction cor-
rected.
103
>

Driving

i Transmission: malfunction! You can contin-
ue driving in D until engine is off
There is a system malfunction in the transmis-
sion. The transmission is switching to emergency
mode. If you turn the engine off, you will not be
able to select any other gears after restarting the
engine. Drive to an authorized Audi dealer or au-
thorized Audi Service Facility immediately to have
the malfunction corrected.
| Danger of rolling away! P not possible.
Please apply parking brake
— The parking lock was released using the emer-
gency release > page 103. Or
— The parking lock can no longer be engaged.
Drive to an authorized Audi dealer or author-
ized Audi Service Facility immediately to have
the malfunction corrected. Secure the vehicle
against rolling before exiting the vehicle
=> page 98.
There is a malfunction in the clutch. The engine
torque that can be transferred is reduced. You
may continue driving. Avoid using the clutch in
the future in any way that will place a heavy load
on it. Do not let the clutch rub for a long time.
The indicator light turns off once the clutch is
fully operable again.
fel Selector lever: malfunction! Gear change on-
ly possible if using both shift paddles.
There is a system malfunction in the selector lev-
er. You can continue driving with restricted func-
tion. The selector lever is not working. Gears can
only be selected by tapping both shift paddles at
the same time when the vehicle is stationary. The
“P” gear is automatically engaged when you turn
off the engine. Drive to an authorized Audi dealer
or authorized Audi Service Facility immediately to
have the malfunction corrected.
fs} Selector lever: malfunction! You can contin-
ue driving. Please contact Service
There is a system malfunction in the selector lev-
er. Drive immediately to an authorized Audi deal-
er or authorized Audi Service Facility to have the
malfunction repaired.
104
fs] P button: malfunction! Auto P when engine
off. Please contact Service
There is a malfunction in the "P" button on the
selector lever. The “P” gear is automatically en-
gaged when you turn off the engine. Drive to an
authorized Audi dealer or authorized Audi Service
Facility immediately to have the malfunction cor-
rected.
Move selector lever to automatic position
There is a malfunction in the tiptronic mode. End
tiptronic mode by pushing the selector lever to
the left into the "D/S" position.
Drive system
A new vehicle must be broken in within the first
1,000 miles (1,500 km) so that all moving parts
work smoothly together, which helps to increase
the service life of the engine and other drive com-
ponents.
Do not drive higher than two-thirds of the maxi-
mum permitted engine RPM during the first 600
miles (1,000 km) and do not use full accelera-
tion. The engine can be increased RPM gradually
during the next 300 miles (500 km).
Plug-in hybrid drive
Applies to: vehicles with plug-in hybrid drive
With plug-in hybrid drive, you can select between
the electric and combustion engine drive systems
or combine them > page 105, > page 101.
Applies to: vehicles with plug-in hybrid drive
The vehicle is able to recover energy by using “re-
cuperation”. This converts the majority of the
movement energy into electric energy, which is
stored in the hybrid drive system battery. In addi-
tion to the engine braking effect from the com-
bustion engine, the vehicle is braked by recupera-
tion. This will happen automatically when you
press
the brake pedal while driving in “D” gear, or
when you remove your foot from the accelerator
pedal.

80B012721BA
Driving

> If necessary, scroll to the e-tron short-term
statistics or e-tron long-term statistics.
Vehicle sound
Applies to: vehicles with plug-in hybrid drive
The electric drive system generates considerably
less noise than a combustion engine. An artificial
engine sound is generated when driving electri-
cally so that the vehicle can be heard from the
outside when driving. The vehicle sound auto-
matically fades out at higher speeds when the
sounds from the tires and wind start increasing.

ZA WARNING
Other road users may not be able to defini-
tively hear electric vehicles when they are
driving. This increases the risk of an accident
particularly when driving in areas with little
traffic, when maneuvering, or when driving in
reverse.

aia e Lae MNdeolaaile] Neda ate lig
Taare)

Your driving style greatly influences the amount
of fuel and energy consumed, the environmental
impact, and the wear on the motor, brakes, and
tires. Note the following information for efficient
and environmentally-conscious driving:
— Turn off electrical equipment that is not need-
ed, for example seat heating”.
— Anticipate upcoming traffic situations while
driving to avoid unnecessary acceleration and
braking.
— Avoid driving at high speeds.
— Avoid adding extra weight to the vehicle if pos-
sible, for example by not leaving roof racks or
bike racks installed when they are not needed.
— Make sure the tire pressure is correct.
— Have maintenance performed regularly on the
vehicle.
— Do not let the engine run while the vehicle
parked.
— Do not drive with winter tires during the summ-
er.
— Use the Start/Stop system.
— Utilize the engine braking effect.
— Avoid driving short distances when possible.
— Plug-in hybrid drive: If you must brake the vehi-
cle and coasting is not possible, then switch
quickly from the accelerator pedal to the brake
pedal and press the brake with steady pressure.
This allows the best possible use of recupera-
tion.
(i) Tips
The amount of noise produced by the vehicle
can increase significantly when driving with a
sporty style. Show respect to others around
you and the environment with the way you op-
erate your vehicle, especially at night.
Energy management
Your vehicle is equipped with an intelligent ener-
gy management system for distributing electrici-
ty. This significantly improves the starting ability
and increases the vehicle battery life.
G) Tips
— If you drive short distances frequently, the
vehicle battery may not charge enough
while driving. As a result, convenience func-
tions for electrical equipment may be tem-
porarily unavailable.
— The vehicle battery will gradually drain if
the vehicle is not driven for long periods of
time, or if electrical equipment is used
when the engine is not running. To ensure
that the vehicle can still be started, the
electrical equipment will be limited or
switched off.
Messages
B Drive system: malfunction! Safely stop vehi-
cle
There is a malfunction in the drive system. The
brake
booster and the power steering may stop
working. Stop the vehicle immediately or as soon
as possible and do not continue driving. Secure
the vehicle against rolling before exiting the vehi-
cle > page 98. Have the problem corrected by an
authorized Audi dealer or authorized Audi Service
Facility.
107
>

Driving

B Drive system: malfunction! Please contact
Service
There is a malfunction in the drive system. Drive
slowly to an authorized Audi dealer or authorized
Audi Service Facility to have the malfunction cor-
rected.
BS Vehicle sound: malfunction! Pedestrians
cannot hear vehicle. Please contact Service
There is a malfunction in the vehicle sound func-
tion. Drive extremely carefully, since other road
users may not be able to hear your electric vehi-
cle. Drive to an authorized Audi dealer or author-
ized Audi Service Facility immediately to have the
malfunction corrected.
Other indicator lights
1f J turns on, vehicle performance is limited,
for example because the combustion engine may
not be available. Also note the additional instruc-
tions in the instrument cluster.
Start/Stop system
Applies to: vehicles with Start/Stop system
The Start/Stop system can help increase fuel
economy and reduce CO2 emissions.
In Start/Stop mode, the engine shuts off auto-
matically when stopped, for example at a traffic
light. If certain conditions are met, the engine
may stop before the vehicle has come to a com-
plete stop. If you press the accelerator pedal
when this happens, the engine will start and driv-
ing power will be transmitted.
The ignition and important assist systems such
as the brake booster will remain available during
the Stop phase. The engine will restart automati-
cally when needed.
The Start/Stop system is automatically activated
once the ignition is switched on.
Switching the Start/Stop system off and on
The (A)>F button is located above the selector lev-
er in the center console. The LED in the button
turns on when the function is switched off.
108
> Press (A)>F to switch the system on or off.
If you switch the system off during a Stop phase,
the engine will start again automatically.
Basic requirements
— The driver’s door and the hood must be closed
and the driver’s safety belt must be fastened.
—"P","N", or "D" must be engaged.
— The steering wheel must not be turned far in ei-
ther direction.
— The vehicle must have driven faster than 2 mph
(3 km/h) since the last time it stopped.
— The vehicle is not in trailer mode.
@) Note
Always switch the Start/Stop system off when
driving through water > page 108.
Gi) Tips
— Depending on the driving situation, the en-
gine may already stop when coasting before
the vehicle has come to a complete stop.
— Ifyou select the "D" position after shifting
into reverse, the vehicle must be driven fast-
er than 6 mph (10 km/h) in order for the
Start/Stop system to become active again.
This makes it possible to maneuver without
stopping the engine.
Stopping and starting the engine
Applies to: vehicles with Start/Stop system
> Press and hold the brake pedal until the vehicle
has stopped. The @J indicator light appears in
the instrument cluster once the engine stops
automatically.
> The engine starts again when you remove your
foot from the brake pedal. The indicator light
turns off.
If the parking brake is set, the engine will only
start again when the accelerator pedal is pressed.
Gi) Tips
— Press the brake pedal during a Stop phase
to keep the vehicle from rolling.

80B012721BA
Driving

— The ignition will turn off if you press the
START ENGINE STOP] button during a Stop


phase.
— If you leave the vehicle briefly during a Stop
phase and then enter again, the driver's
door must be closed and the safety belt
must be fastened in order for the engine to
be able to restart.
— You can control if the engine will stop or not
by reducing or increasing the amount of
force you use to press the brake pedal. For
example, if you only lightly press on the
brake pedal in stop-and-go traffic or when
turning, the engine will not switch off when
the vehicle is stationary. If you press the
brake pedal harder, the engine will switch
off.
Starting and stopping the engine automat-
ically
Applies to: vehicles with Start/Stop system
The system checks if certain conditions are met
before and during the Stop phase, and deter-
mines if the engine stops and how long it re-
mains stopped. For example, if power usage is
high, the engine will not be stopped. Along with
other conditions, the following factors influence
the automatic engine start or stop:
— Environmental conditions (slopes, inclines, ele-
vation, temperature)
— Battery (charge status, temperature, power us-
age)
— Engine temperature
— Assist systems
— Driving behavior
Depending on the engine, the Gy indicator light
may appear if the engine is not stopped.
Applies to: vehicles with Start/Stop system
Drive system: please start the vehicle manually
This message appears when specific conditions
are not met during a Stop phase. The Start/Stop
system will not be able to restart the engine. The
engine must be started with the
START ENGINE STOP] button.


Vehicle starting system: malfunction! Please
contact Service
There is a malfunction in the Start/Stop system.
Drive the vehicle to an authorized Audi dealer or
authorized Service Facility as soon as possible to
have the malfunction corrected.
Brakes
General information
You can apply the vehicle's brakes using the brake
pedal.
Operating noise
Noises may occur when braking depending on the
speed, braking force, and outside conditions such
as temperature and humidity.
Braking effect
The response time from the brakes depends on
the weather and environmental conditions. To
ensure the optimal braking effect, the brake sys-
tem is cleaned at regular intervals. This is done
by applying the brake pads to the brake rotors for
a short period of time when driving at high
speeds when the windshield wipers are switched
on.
If the brake system becomes damp, for example
after driving in heavy rain, the braking effect may
be delayed. Other factors that could temporarily
increase the response time of the brakes include:
— Wet conditions
— Low temperatures, ice, and snow
— Roads covered in salt
— Dirty brake pads
Corrosion
Corrosion may form on the brake rotors if there is
no heavy braking, if the vehicle is not driven for
long periods of time, or if the vehicle is not driv-
en frequently or for long distances. In this case,
braking heavily several times while driving at
high speeds can clean the brake rotors > A\.
Applies to: vehicles with plug-in hybrid drive: Se-
lect the “N” gear so that recuperation is not used
for braking. >
109