2021 AUDI Q5 service

80B012721BA
Personalization

Personalization
Users
General information
Applies to: vehicles with personalized user settings
Depending on vehicle equipment and your coun-
try, your vehicle may be able to manage various
users in the MMI. Each user will be assigned the
settings that they last used.
Before you begin driving, you can select a user in
the MMI and load personalized Infotainment and
vehicle settings.
Possible users in the MMI:
— myAudi user: as a myAudi user, you can use
Audi connect services that require a myAudi ac-
count. Certain settings are transferred online to
your myAudi account. If you log into your
myAudi account in another vehicle, you can
load your settings in the other vehicle.
— Local user: as a local user, you can only store
settings in the current vehicle. Your settings
cannot be transferred to other vehicles. Audi
connect services that can only be used with a
myAudi account will not be available.
— Guest: as a guest, you can store settings in the
vehicle without changing the settings for other
users. Audi recommends only using the guest
user temporarily, because settings can be over-
written by other users.
Depending on vehicle equipment, the following
options may be used to detect the active user so
that the user settings can be loaded automatical-
ly before you start driving.
— Vehicle key
Requirement: the driver's door has been opened.
The detected user must be shown in the MMI.
Confirm the user shown, select another user
= page 31, or add another user > page 31.

ZA WARNING
It may not be possible to load Infotainment
and vehicle settings, or they may only load
partially. The driver is always responsible for
the Infotainment and vehicle settings in order
to reduce the risk of an accident.

@) Tips
— Certain Infotainment and vehicle settings
(such as mirrors, last radio stations) may be
stored, depending on vehicle equipment.
You can find additional information in the
MMI. Select on the home screen: SETTINGS
> General > Legal notes > About Audi con-
nect.
— Applies to: myAudi users: The stored set-
tings can only be transferred to vehicles
that are capable of receiving the transmit-
ted information. There may be restrictions
that prevent this, particularly in other coun-
tries.
— Applies to: myAudi users: The settings can
only be transferred and loaded when there
is coverage from the applicable mobile
phone service provider.
— Applies to: myAudi users with PIN protec-
tion switched on: If the MMI displays a de-
tected user but you simply start driving or
wait without entering the 4-digit PIN, then
the guest user will be selected. Some set-
tings for the detected myAudi user will be
transferred to the guest user.
OTe e le (ta 4
Applies to: vehicles with user management
Opening user management
Applies to: MMI
> Press USER on the home screen.
Selecting a user
Applies to: MMI
> Press on the desired user.
> Enter the 4-digit myAudi PIN, if necessary.
Adding myAudi users
Applies to MMI and Audi connect
Requirement: you must have successfully regis-
tered at my.audi.com and have created a 4-digit
myAudi PIN.
> Press Add user.
> Press Log in now to log in with your myAudi
credentials.
> Follow the system instructions.
31

Personalization

To transfer existing destinations from the MMI to
your myAudi account one time, confirm the sys-
tem prompts with Yes.
You can set a profile pictured for your myAudi
user at my.audi.com.
Adding a local user
Applies to: MMI
> Press Add user.
> Press Initiate setup.
> Press Local user.
> Follow the system instructions.
Editing users
Applies to: MMI
Requirement: the user must be selected and that
user’s settings must be loaded.
> Press on the user.
Depending on the user type, available options
may include the following.
PIN protection: when this function is switched
on, the 4-digit myAudi PIN must be entered be-
fore any settings for this user can be loaded.
Remove the user from the vehicle: the user will
only be deleted in the vehicle from the list in the
MMI.
Change name: you can change the name of the
local user.
Removing users
Applies to: MMI
> Select on the home screen: Users > > one or
more entries > Delete. The user will only be de-
leted from the list in the MMI. The authoriza-
tions for the user in the vehicle (such as key
user) will not be removed.
@ Tips
— The guest user cannot be renamed.
— When changing users, the new user settings
are loaded in the vehicle.
— Ifa user has the & symbol, PIN protection is
active. To switch off PIN protection, you can
edit the user.
— Depending on the country, you may be able
to use the myAudi app or my.audi.com.
32
Applies to: vehicles with key user management
Depending on vehicle equipment, the vehicle
owner must be set as the key user for certain
Audi connect vehicle control services and possibly
for functions on demand.
The key user automatically has remote access au-
thorization that allows control of certain func-
tions such as Audi connect vehicle control serv-
ices through the myAudi app.
Setting the key user
Requirement: a key user must not be set yet.
> To set a key user for the vehicle, you will need a
myAudi account. Register at my.audi.com.
> Add your vehicle at my.audi.com and then veri-
fy your myAudi account using the verification
process that is provided.
> Applies to: MMI: Select on the home screen:
USER > (¥ > Set key user.
> Follow the system instructions and enter the
10-digit vehicle code > page 38. The key user
is set. You have the rights to use the Audi con-
nect
vehicle control services > page 199 that
depend on vehicle equipment as well as the
ability to manage other vehicle functions and
any other users.
Managing additional users
Depending on the vehicle equipment, you can
grant authorization for additional users to use
Audi connect vehicle control services at my.audi.
com.
Removing the key user
If you remove the key user, all other users that
were stored by the key user at my.audi.com and
their authorizations will be deleted. It will no
longer be possible to use the Audi connect vehi-
cle control services, depending on the vehicle
equipment.
Requirement: a key user must be set.
> Applies to: MMI: Select on the home screen:
USER > @} > Remove key user.

80B012721BA
Personalization

@) Tips
— Depending on the country, you may be able
to use the myAudi app or my.audi.com.
— You do not need to log into the vehicle with
a myAudi user in order to use Audi connect
vehicle control services, which depend on
the vehicle equipment.
— If you sell your vehicle, reset all settings to
the factory default settings.
— Store the vehicle code in a secure place. It
may be necessary to re-enter the vehicle
code.
— When entering the vehicle code, please note
that the code is case-sensitive.
— If you do not have the 10-digit vehicle code,
contact an authorized Audi dealer or author-
ized Audi Service Facility.
33

80B012721BA
Opening and closing

@) Note
The following applies when locking the vehi-
cle:
— If the vehicle key that was last used is de-
tected inside the passenger compartment,
then the vehicle cannot be locked from the
outside using the sensor. Take the vehicle
key with you and lock the vehicle again. Oth-
erwise, the vehicle will not be protected
against unauthorized access.
— If you try to lock the vehicle using the but-
ton on the vehicle key while the front pas-
senger's or rear door is open, and you acci-
dentally place the vehicle key inside the pas-
senger compartment and close the door,
the vehicle will lock at first. But if the key-
less system detects a vehicle key inside the
vehicle after it locks, then the vehicle will
unlock again. The turn signals will flash sev-
eral times to indicate this. If you do not
open the vehicle to remove the vehicle key
within a brief period, then the vehicle will
lock automatically. This prevents the vehicle
from being left unlocked for long periods of
time. The vehicle key will then be locked in-
side the vehicle.
— If the luggage compartment lid closes and
the system detects that the last vehicle key
that was used is inside the luggage com-
partment, then the luggage compartment
lid will open again. The turn signals will
flash several times to indicate this. The
doors will lock. Always take the vehicle key
with you, or unauthorized persons may be
able to enter the vehicle.
@ Tips
— Do not leave valuables unattended in the ve-
hicle. A locked vehicle is not a safe!
—The LED in the driver's door rail blinks when
you lock the vehicle. If the LED turns on for
approximately 30 seconds after locking,
there is a malfunction in the central locking
system. Have the problem corrected by an
authorized Audi dealer or authorized Audi
Service Facility.
Setting the central locking system
You can adjust the central locking system to your
preferences. The settings depend on the vehicle
equipment.
> Applies to MMI: Select on the home screen: VE-
HICLE > Settings & Service > Central locking.
Door unlocking
—If you select All, all doors and the luggage
compartment lid will be unlocked when unlock-
ing the vehicle.
— If you select Driver's door, only the driver's
door will be unlocked. To unlock all doors and
the luggage compartment lid, press the (9 but-
ton on the vehicle key twice. In vehicles with a
convenience key”, only the driver's door will un-
lock when you pull the driver's door handle. If
you pull another door handle, the entire vehicle
will be unlocked.
The entire vehicle will always be locked f you
press the &@ button.
Long press to open windows
You can select if all windows and the panoramic
glass roof* should open using the vehicle key
= page 46, Convenience opening and closing. If
you press and hold the f button on the vehicle
key, all of the windows and the panoramic glass
roof* will close.
Disable rear lid handle
You can select if the luggage compartment lid
can open with the handle. If you activate this
function, the luggage compartment lid can only
be opened with the <¥ or 4s button on the vehi-
cle key or in the driver's door. In vehicles with a
convenience key*, you can still open the luggage
compartment lid using the handle if an author-
ized convenience key is detected > page 41.
Fold mirrors
You can select if the exterior mirrors automatical-
ly fold in when locking.
35

Opening and closing

Tone when locking!)
You can select if an audio signal sounds when
locking the vehicle.
Open with convenience key
Applies to: vehicles with convenience key
You can deactivate the feature for unlocking us-
ing
the sensor > page 39.
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S 3 2
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Fig. 25 Driver's door: central locking switch
> To lock or unlock the vehicle, press the or B
button > A\.
When locking the vehicle with the central locking
switch,
the following applies:
— The doors and the luggage compartment lid
cannot be opened from the outside for security
reasons, for example, to reduce the risk of un-
authorized entry while stopped at a light.
— The LED in the central locking switch turns on
when all doors are closed and locked.
— You can open the doors individually from the in-
side by pulling the door handle one time. To
open the rear doors individually, you must pull
the door handle twice.
— In the event of a crash with airbag deployment,
the doors unlock automatically to allow access
to the vehicle.

Z\ WARNING
— Observe the safety precautions > page 34.
— The central locking button works when the


ignition is switched off.


D_ This function is not available in all countries.
36

— The central locking switch is inoperative
when the vehicle is locked from the outside.
WEEE Te (4
2 Driver's door: malfunction! Shift to P before
leaving vehicle. See owner's manual

There is a malfunction in the driver's door. Secure
the vehicle before exiting by selecting the “P” se-
lector lever position. Drive immediately to an au-
thorized Audi dealer or authorized Audi Service
Facility to have the malfunction repaired.
2B Central locking: malfunction! See owner's
manual
There is a central locking malfunction. If the
doors cannot lock, you can emergency lock the
doors > page 37. Drive to an authorized Audi
dealer or authorized Audi Service Facility immedi-
ately to have the malfunction corrected.

Opening and closing

Break-in security feature
The alarm will sound if there is a break-in at the
doors, hood, and/or luggage compartment lid.
Interior/towing protection monitor
The alarm will be triggered if there are move-
ments detected in the vehicle interior (for exam-
ple, by animals) or if there is a change in the vehi-
cle angle (for example, when the vehicle is being
towed).
You can prevent the alarm from being triggered
by deactivating the interior/towing protection
monitor.
Deactivating the interior/towing protection
monitor
There are the following options for deactivating
the interior/towing protection monitor:
> Press the & button on the vehicle key a second
time within two seconds. Or
> Applies to: vehicles with convenience key:
Touch the sensor on the door handle a second
time within two seconds. Or
> Turn the mechanical key in the door lock to the
close position a second time within two sec-
onds.
> Applies to: vehicles with MMI: Select on the
home screen: VEHICLE > Settings & Service >
Interior monitoring.
If you lock the vehicle, then the interior/towing
protection monitor will stay off until the next
time the vehicle is unlocked.

ZA WARNING
No one, especially children, should stay in the
vehicle when it is locked from the outside, be-
cause the windows can no longer be opened
from the inside. Locked doors make it more
difficult for emergency workers to enter the
vehicle, which puts lives at risk.

@) Tips
The interior/towing protection monitoring on-
ly functions correctly when the windows and
the roof* are closed.
38


RAZ-0720,


Fig. 28 Your vehicle key set
@ Vehicle key
You can unlock and lock your vehicle with the ve-
hicle key.
@ Mechanical key and release buttons for
the mechanical key
A mechanical key is integrated in the vehicle key.
To remove it, press the release button and re-
move the mechanical key.
Using the mechanical key, you can:
— Applies to: vehicles with lockable glove com-
partment: locking/unlocking the glove com-
partment.
— Manually unlock and lock the doors > page 37.
— Applies to: sedan with locking backrests: Lock-
ing and unlocking the backrest > page 86.
— Unlock the luggage compartment lid using the
emergency release > page 44.
@® Key fob with vehicle code
Applies to: vehicles with Audi connect vehicle control
Open the key tag and scratch to reveal the vehicle
code. You can unlock the Audi connect vehicle
control services* for your vehicle with this vehicle
code. For additional information, see
=> page 199. If a key fob is lost, contact an au-
thorized Audi dealer or authorized Audi Service
Facility.

80B012721BA
Opening and closing

@ PANIC button
In an emergency, you can press the PANIC button
to trigger the alarm for the anti-theft alarm sys-
tem. The vehicle horn and emergency flashers
will turn on if you trigger the alarm.

—To trigger the alarm, press the [PANIC] but-
ton @)° fig. 28.
—To turn the alarm off, press the red [PANIC] but-
ton again.



Lost key/replacing a key
If a vehicle key is lost, contact an authorized Audi
dealer or authorized Audi Service Facility. Have
this vehicle key deactivated. It is important to
bring all keys with you.
If a key is lost, you should report it to your insur-
ance company.
Electronic immobilizer
The immobilizer prevents unauthorized use of
the vehicle.
In some cases, it may not be possible to start the
vehicle if there is a vehicle key from a different
vehicle manufacturer on the key chain.
Data in the vehicle key
When driving, service and maintenance-relevant
data is continuously stored in your vehicle key. An
authorized Audi dealer or authorized Audi Service
Facility can read out this data and tell you about
the work your vehicle needs.

ZA\ WARNING
Observe the safety precautions > page 34.

@) Note
Protect the key against high temperatures
and direct sunlight.
() For the sake of the environment
XE Do not dispose of vehicle keys in household
trash. They contain materials that can be re-
cycled. Contact an authorized Audi dealer or
authorized Audi Service Facility for more in-
formation.
@) Tips
— The vehicle key function can be temporarily
disrupted by interference from transmitters
near the vehicle working in the same fre-
quency range (such as a mobile device or ra-
dio equipment). Always check if your vehicle
is locked.
— Applies to MMI: You can view the number of
keys programmed to the vehicle by selecting
on the home screen: VEHICLE > Settings &
Service > Vehicle information.
— The system complies with United States FCC
regulations and ISED regulations
=> page 311.
Unlocking and locking the vehicle

B8W-0148


Fig. 29 Door handle: sensor for locking
Depending on the vehicle equipment, you may
have various options for unlocking and locking
your vehicle. The settings in the MMI specify
which doors will unlock > page 35.
Unlocking or locking using the vehicle key
buttons
> To unlock the vehicle, press the @ button
=> page 38, fig. 28.
> To lock the vehicle, press the ff button once.
Unlocking or locking using the sensors
Applies
to: vehicles with convenience key
> To unlock a door or the luggage compartment
lid, grasp the door handle or luggage compart-
ment lid handle.
> To lock the vehicle, close the door and touch
the sensor on the door handle once > fig. 29.
Do not grasp the door handle while locking the
vehicle, or else the vehicle will not lock. The
39
>

Opening and closing

door cannot be opened for a brief period direct-
ly after locking it. This way you have the oppor-
tunity to check if the doors locked correctly.
Unlocking and locking with the Audi connect
vehicle control service
Applies to: vehicles with Audi connect vehicle control
Requirement: Audi connect vehicle control serv-
ices must be activated > page 199. The vehicle
must be parking and the ignition must be switch-
ed off.

ZX WARNING
Observe the safety precautions > page 34.

G) Tips
— Only use the vehicle key when you can see
the vehicle.
— The vehicle can only be locked when the "P”
selector lever position is engaged.
— Do not use the vehicle key to lock and un-
lock when you are inside the vehicle. Other-
wise, you could trigger the anti-theft
alarm*. If this happens, press the @ unlock
button.
@) Tips
Applies to: vehicles with convenience key
— When unlocking or locking the vehicle, the
convenience key cannot be more than ap-
proximately 4 feet (1.5 m) away from the
door handle or luggage compartment.
— Unlocking with the convenience key (keyless
access) can be deactivated in the MMI sys-
tem > page 35.
— To prevent the vehicle battery from dis-
charging, the energy management gradual-
ly switches off convenience functions that
are not needed. You then may no longer be
able to unlock your vehicle with the sensors.
40
the vehicle key


RAZ-0722



BFV-0277



Fig. 31 Vehicle key (rear side): removing the battery holder
LED in the vehicle key
The LED (@) indicates the vehicle key function.
> If you press a button briefly, the LED blinks
once.
> If you press and hold a button (convenience
opening/closing), the LED blinks several times.
> If the LED does not blink, the vehicle key bat-
tery is drained. Replace the battery in the vehi-
cle key.
Replacing the vehicle key battery
> Press the release buttons (2) > fig. 30 and re-
move the mechanical key.
> Press the release buttons @) > fig. 31 while
pulling the battery holder out of the vehicle key
in the direction of the arrow.
> Replace the battery and insert the new battery
with the “+” symbol facing up.
> Slide the battery holder carefully into the vehi-
cle key.
> Insert the mechanical key.