2021 AUDI Q5 maintenance

Table of contents

Audi smartphone interface...... 234
Setup... eee eee eee eee 234
DOIt YOURSELT sce 5 s woes se meee 5 2 ee 235
Additional settings.............. 236
System Settings: : s eens s i vows ve sews es 236
Software update...............2..-0. 237
Connected devices.............000005 238
Legalinformation................... 239
Additional information.......... 240
Brands and licenses..............0005 240
Maintenance and Care........... 241
Checking and Filling............. 241
FUGles « = seam = = sews ez nes eg eee Eee 241
RefaelinGuecs « sess oo wea 2 wen 2 wenn 242
Emissions control system............. 245
Motor compartment................. 246
Engine@iOiles esive s+ wacom ov soe 3 v ema ¥ vs 249
Cooling systeM............0 0.002 253
Brake fluid): < s asws s ¢ qa > § eee + tf eee 255
Electrical:system iiss ee sccwe owe 2 x ere 256
Battery... .. eee eee eee eee 256
Windshield washer system...........- 259
Service interval display............... 259
Wheels............. 6.0. c eee eee 261
Wheels and Tires...........--0000005 261
Tire pressure monitoring system....... 278
Run-flat tires... 2.2... eee eee eee 280
Care and cleaning................ 282
Generalinformation................. 282
Car washes « swas 5 ¢ sams se pean co eee Gs 282
Cleaning and care information......... 283
Taking your vehicle out of service....... 287
Do'lt Yourself sos so isis é genes scene 288
Emergency assistance........... 288
Generalinformation................. 288
EQUIPMENE wees + « wees = nae go wees 8 2 ee 288
Tire MOBILE KEE scccee x © creases we © anairers 6% cenie 288
Changingatire...................000- 290
Collapsible spare tire.............000. 293
JUIMIPFSTANEING 5 x exces 6 w erates @ a cawcens vw ae 294
TOWING... cece ete 296
Fuses and bulbs.................. 299
Fuses... 0... eee ee eee eee 299
BUILDS: sss s = wavs & & ees 5 2 ctetDs sb eG ee 303
Customer information........... 304
Data privacy................000 eee 304
Privacy NOLICE « naw, 2 w aay ¥ Kaew + Meee © 304
Timage reGOrding). « « canew + sect ws caver a os 304
Data memories............00.00e eee 304
Transmitted information.............. 305
Accessories and technical
CINERGSS:. « » sem: : x ews ce ee be ee ee 308
Warranty’ « = eon x 2 manors 6 o ois wv ee 6 308
Audi Literature Shop.............000- 308
Driving in other countries............. 308
Maintenance, repairs, and technical
modifications..................00008 308
Accessories and parts..............-. 310
Reporting Safety Defects.............. 310
Declaration of compliance for
telecommunications equipment and
electroniesystems's « «cows se mean 2 news 314,
Technical data.................... 373
Identification data................... 313
Vehicle datatics ss saves o srewa sv awe 0 ve 313
TAAGK es = see « = wee « = owe Be nee eg oe 315

80B012721BA
Opening and closing

@ PANIC button
In an emergency, you can press the PANIC button
to trigger the alarm for the anti-theft alarm sys-
tem. The vehicle horn and emergency flashers
will turn on if you trigger the alarm.

—To trigger the alarm, press the [PANIC] but-
ton @)° fig. 28.
—To turn the alarm off, press the red [PANIC] but-
ton again.



Lost key/replacing a key
If a vehicle key is lost, contact an authorized Audi
dealer or authorized Audi Service Facility. Have
this vehicle key deactivated. It is important to
bring all keys with you.
If a key is lost, you should report it to your insur-
ance company.
Electronic immobilizer
The immobilizer prevents unauthorized use of
the vehicle.
In some cases, it may not be possible to start the
vehicle if there is a vehicle key from a different
vehicle manufacturer on the key chain.
Data in the vehicle key
When driving, service and maintenance-relevant
data is continuously stored in your vehicle key. An
authorized Audi dealer or authorized Audi Service
Facility can read out this data and tell you about
the work your vehicle needs.

ZA\ WARNING
Observe the safety precautions > page 34.

@) Note
Protect the key against high temperatures
and direct sunlight.
() For the sake of the environment
XE Do not dispose of vehicle keys in household
trash. They contain materials that can be re-
cycled. Contact an authorized Audi dealer or
authorized Audi Service Facility for more in-
formation.
@) Tips
— The vehicle key function can be temporarily
disrupted by interference from transmitters
near the vehicle working in the same fre-
quency range (such as a mobile device or ra-
dio equipment). Always check if your vehicle
is locked.
— Applies to MMI: You can view the number of
keys programmed to the vehicle by selecting
on the home screen: VEHICLE > Settings &
Service > Vehicle information.
— The system complies with United States FCC
regulations and ISED regulations
=> page 311.
Unlocking and locking the vehicle

B8W-0148


Fig. 29 Door handle: sensor for locking
Depending on the vehicle equipment, you may
have various options for unlocking and locking
your vehicle. The settings in the MMI specify
which doors will unlock > page 35.
Unlocking or locking using the vehicle key
buttons
> To unlock the vehicle, press the @ button
=> page 38, fig. 28.
> To lock the vehicle, press the ff button once.
Unlocking or locking using the sensors
Applies
to: vehicles with convenience key
> To unlock a door or the luggage compartment
lid, grasp the door handle or luggage compart-
ment lid handle.
> To lock the vehicle, close the door and touch
the sensor on the door handle once > fig. 29.
Do not grasp the door handle while locking the
vehicle, or else the vehicle will not lock. The
39
>

80B012721BA
Driving

> If necessary, scroll to the e-tron short-term
statistics or e-tron long-term statistics.
Vehicle sound
Applies to: vehicles with plug-in hybrid drive
The electric drive system generates considerably
less noise than a combustion engine. An artificial
engine sound is generated when driving electri-
cally so that the vehicle can be heard from the
outside when driving. The vehicle sound auto-
matically fades out at higher speeds when the
sounds from the tires and wind start increasing.

ZA WARNING
Other road users may not be able to defini-
tively hear electric vehicles when they are
driving. This increases the risk of an accident
particularly when driving in areas with little
traffic, when maneuvering, or when driving in
reverse.

aia e Lae MNdeolaaile] Neda ate lig
Taare)

Your driving style greatly influences the amount
of fuel and energy consumed, the environmental
impact, and the wear on the motor, brakes, and
tires. Note the following information for efficient
and environmentally-conscious driving:
— Turn off electrical equipment that is not need-
ed, for example seat heating”.
— Anticipate upcoming traffic situations while
driving to avoid unnecessary acceleration and
braking.
— Avoid driving at high speeds.
— Avoid adding extra weight to the vehicle if pos-
sible, for example by not leaving roof racks or
bike racks installed when they are not needed.
— Make sure the tire pressure is correct.
— Have maintenance performed regularly on the
vehicle.
— Do not let the engine run while the vehicle
parked.
— Do not drive with winter tires during the summ-
er.
— Use the Start/Stop system.
— Utilize the engine braking effect.
— Avoid driving short distances when possible.
— Plug-in hybrid drive: If you must brake the vehi-
cle and coasting is not possible, then switch
quickly from the accelerator pedal to the brake
pedal and press the brake with steady pressure.
This allows the best possible use of recupera-
tion.
(i) Tips
The amount of noise produced by the vehicle
can increase significantly when driving with a
sporty style. Show respect to others around
you and the environment with the way you op-
erate your vehicle, especially at night.
Energy management
Your vehicle is equipped with an intelligent ener-
gy management system for distributing electrici-
ty. This significantly improves the starting ability
and increases the vehicle battery life.
G) Tips
— If you drive short distances frequently, the
vehicle battery may not charge enough
while driving. As a result, convenience func-
tions for electrical equipment may be tem-
porarily unavailable.
— The vehicle battery will gradually drain if
the vehicle is not driven for long periods of
time, or if electrical equipment is used
when the engine is not running. To ensure
that the vehicle can still be started, the
electrical equipment will be limited or
switched off.
Messages
B Drive system: malfunction! Safely stop vehi-
cle
There is a malfunction in the drive system. The
brake
booster and the power steering may stop
working. Stop the vehicle immediately or as soon
as possible and do not continue driving. Secure
the vehicle against rolling before exiting the vehi-
cle > page 98. Have the problem corrected by an
authorized Audi dealer or authorized Audi Service
Facility.
107
>

High-voltage system

High-voltage system
General information
Introduction
Applies to: vehicles with plug-in hybrid drive
All work done on the high-voltage system must
only be performed by certified high-voltage tech-
nicians at authorized Audi dealers or authorized
Audi Service Facilities in accordance with Audi
guidelines.
The high-voltage system is composed of the fol-
lowing high-voltage components, among other
things: the high-voltage battery, the power elec-
tronics, the electric motor, the high-voltage A/C
compressor, the high-voltage heater, the charg-
ing system and charging port, and the orange
high-voltage wiring.
The high-voltage battery is located in the lug-
gage compartment under the cargo floor and
does not require any maintenance from the driv-
er.

ZX WARNING
The voltage in the high-voltage system is high
enough to cause fatal injuries. Touching a
damaged high-voltage component can result
in a fatal electric shock. The components in
the high-voltage system are marked with a
warning label which warns against the high-
voltage.
— The voltage level in the high-voltage system
is still dangerous and potentially life-threat-
ening when the ignition is switched off.
— Never perform work on the orange high-
voltage cables or on other high-voltage
components. Only authorized repair facili-
ties that are certified may perform work on
the high-voltage system.
— Never damage, alter or remove the orange
high-voltage cable or disconnect it from the
high-voltage system.
— Never perform any work using cutting, shap-

ing or sharp-edged tools or heat sources

122

near the high-voltage system and high-volt-
age cables.
— Gases that escape from the high-voltage
battery can be poisonous or flammable.
— Damage to the high-voltage battery could
cause the high-voltage battery to leak im-
mediately or in the future, and poisonous or
flammable gases could escape. Do not in-
hale the gases!
— Do not expose yourself to any leaking fluids
and do not come into contact with them.
— The high-voltage battery electrolyte fluid is
caustic. If electrolyte fluid comes into con-
tact with the skin, flush the affected area for
at least 15 minutes with clean water. Then
wash the affected area with soap. Have the
affected area examined by a medical profes-
sional.
— In the event of a technical emergency, in-
form the responders that the vehicle is
equipped with a high-voltage battery.
() Note
The high-voltage system can be damaged if
the vehicle underbody comes into contact
with the ground. Immediately drive your vehi-
cle to an authorized repair facility and have it
inspected.
B High-voltage battery: risk of fire! Safely
park and exit vehicle now. Contact emergency
responders!


Stop the vehicle immediately or as soon as possi-
ble. Park the vehicle in a safe place outdoors that
is not near buildings, roof overhangs, carports or
similar structures. Do not continue driving and
switch the ignition off. Make sure there are no
people or animals inside the vehicle. Contact
emergency services. See an authorized Audi deal-
er or authorized Audi Service Facility for assis-
tance.

80B012721BA
Additional settings

Bluetooth
> Applies to MMI: Select on the home screen:
SETTINGS > Connection settings > Bluetooth
Bluetooth
You can select a setting for visibility of the MMI
to other Bluetooth devices. To connect a new
Bluetooth device, the Visible setting must be se-
lected. If Invisible is selected, a Bluetooth con-
nection will only be possible with paired devices.
If Off is selected, no Bluetooth device can be con-
nected.
Bluetooth audio player
When this function is switched on, the profile
will load automatically when your Bluetooth au-
dio player is within range.
Bluetooth name
The MMI’s Bluetooth name is displayed and can
be changed.
Factory default settings
Requirement: the ignition must be switched on.
> Applies to MMI: Select on the home screen:
SETTINGS > System maintenance > Restore
factory settings.
> Follow the system instructions.
The settings will be reset. The system will re-
start. This may take some time.
@ Tips
Make sure that not only the settings were de-
leted but also the stored data, if necessary.
Software update
Introduction
Applies to: vehicles with software update
You can update your vehicle’s software.
The functions depend on the country and vehicle
equipment:
— Update through the online system update
=> page 237.
— Map material update for the navigation system
> page 213.
— Have the software update performed by an au-
thorized Audi dealer or authorized Audi Service
Facility. This can result in additional costs.

ZA\ WARNING
— Perform the installation only when the vehi-
cle is stationary. Otherwise, this increases
the risk of an accident
— If the installation fails, contact an author-
ized Audi dealer or authorized Audi Service
Facility immediately to have the malfunction
corrected.
Online system update
Applies to: vehicles with online system update

With the online system update, you can update
the software directly in the vehicle.
Requirement: the MMI must be connected to the
Internet > page 197, Audi connect.
Downloading updates
Requirement: notification for an online system
update will appear in the center display.
> Press on the notification, or
> Open the notification in the notification center
on & page 23 and press on the notification.
> Follow the system instructions.
You can also check manually if an update is avail-
able.
> Applies to: MMI: Select on the home screen:
SETTINGS > System maintenance > Software
update > Search for updates > desired update
> Continue.
> Follow the system instructions.
The
MMI will start the download. You can check
the status of the download process in the notifi-
cation center > page 23.
Installing updates
Requirement: an online system update must be
downloaded and a notification must be shown in
the center display.
> Stop the vehicle safely.
237

80B012721BA
Checking and Filling

> Read the oil level in the display. Add engine oil — If you believe that your engine has in-
if the bar in the oil level indicator is just below creased its oil consumption, contact an au-
“min” > page 251. thorized Audi dealer or authorized Audi
Service Facility to determine the cause.
@) Note Please note that an exact oil consumption
measurement must be done with the neces-
sary care and accuracy and may take time.
An authorized Audi dealer or authorized
@ Tips Audi Service Facility is trained in accurately
measuring the oil consumption.
— You can find information on engine oil and
engine oil capacities for the USA at www.
audiusa.com/help/maintenance, or for Can-
ada at www.audi.ca/ca/web/en/
customer-area/care-and-maintenance/
audi-service-schedules.html, or call
. 800-822-2834.
@) Tips
1a al A cea a 0.5 quart/600 miles (0.5 liter/1,000 km), de- gang
If the engine oil level is too low or too high,
there is a risk of engine damage.
The oil level indicator in the display is only an
informational display. If the oil level is too
low, a minimum oil warning appears in the in-
strument cluster. Add oil and close the hood.
The current oil level will be displayed on the
MMI the next time the ignition is switched on.





pending on driving style and operating condi- S
tions. Consumption may be higher during the 5
first 3,000 miles (5,000 km). The engine oil a
level must be checked regularly. It is best to
check each time you refuel your vehicle and
before long drives.
— Because of the lubrication and cooling of
the engine, combustion engines consume
oil. The oil consumption varies depending
on the engine and may change during the Fig. 172 Engine compartment: engine oil filler opening
service life of the engine. Engines generally cover
consume more oil at the beginning during
the break-in period. Then oil consumption Observe the safety precautions > page 246, Gen-
stabilizes after the break-in period. eral information.
— Under normal conditions, oil consumption > Turn the engine off.
depends on the quality and viscosity of the > Open the hood © page 247.
oil, the engine RPM, the climate conditions, > Unscrew the cap x for the engine oil filler
and the road conditions. The dilution of oil opening © fig. 172.
from condensation or fuel residue as well as > Carefully add 0.5 quart (0.5 liter) of the correct
the age of the oil also play a role. Because oil > page 249.
engine wear increases with mileage, oil con- > Close the engine oil filler opening cap.
sumption will increase again over time until > Close the hood © page 247.
it may be necessary to replace worn compo- > Restart the ignition after two minutes and read
nents. the current oil level in the MMI > page 250,
— Because all these variables play a role, it is Checking the engine oil level.
not possible to define an oil consumption > Applies to: using engine oil that meets the rec-
standard. Therefore, the oil level must be ommended specification: Add some more oil
checked regularly. again if necessary.
251

Checking and Filling


ZA\ WARNING
— When adding oil, do not let oil drip onto hot
engine components. This increases the risk
of a fire.
— You must close the cap on the oil filler open-
ing correctly so that oil does not leak out on-
to the hot engine and exhaust system when
the engine is running, because this is a fire
hazard.
— Always clean skin thoroughly if it comes into
contact with engine oil.
—
Engine oil is poisonous and must be kept out
of reach of children.
— Store the engine oil securely in the original
container.
@) Note
— The New Vehicle Limited Warranty does not
cover damage or malfunctions if the recom-
mended intended use of the vehicle and
maintenance measures listed in the Audi
Owner's Manual and the Warranty & Main-
tenance Booklet were not followed.
— Only use high-grade engine oil that explicit-
ly meets the Audi oil quality standard for
your vehicle. Using another oil may cause
severe vehicle damage.
— Do not mix any additives with the engine oil.
Additives may cause engine damage that is
not covered by your New Vehicle Limited
Warranty.

@ For the sake of the environment
— Oil should never enter the sewer system or
come into contact with the ground.
— Follow the legal regulations in the country
where you are located when disposing of
empty oil containers.
CET Ute Rie Lae!
Audi recommends having the oil changed at an
authorized Audi dealer or authorized Audi Serv-
ice Facility.
Observe the safety precautions > page 246, Gen-
eral information.
252
The engine oil must be changed at the intervals
specified in the Warranty & Maintenance Book-
let. This is very important because the lubrication
function of the oil gradually declines during regu-
lar vehicle operation.
The engine oil should be changed more frequent-
ly under certain circumstances. Have the oil
changed more frequently if you often drive short
distances, your vehicle is predominantly in stop-
and-go traffic situations, is in very dusty environ-
ments, or is operated for long periods of time in
temperatures below zero.
Cleansing additives in the oil make fresh oil ap-
pear darker after the engine has run briefly. This
is normal and no reason to change the engine oil
more frequently than recommended.
Because correctly disposing of engine oil is diffi-
cult and special tools and technical knowledge
are needed for an oil change, Audi recommends
having your engine oil changed by an authorized
Audi dealer or authorized Audi Service Facility.
If you change the engine oil yourself, please note
the following important information:

ZA WARNING
If you change the engine oil on the vehicle
yourself, the following precautions must be
followed:
— Wear protective eyewear.
— Due to the risk of scalding, allow the engine
to cool down sufficiently.
— Maintain enough distance when you are re-
moving the oil drain plug. While doing this,
keep your forearm parallel to the ground to
reduce the risk of hot oil dripping down your
arm.
— Drain the oil into a container designed for
this purpose that is large enough to hold the
full amount of oil in your engine.
— Engine oil is poisonous. Always store out of
reach of children.
— Prolonged contact of used engine oil with
the skin may cause skin damage. Always
wash oil off immediately with soap and wa-
ter to protect your skin.

Wheels

All passenger car tires must conform to Federal
Safety Requirements in addition to these grades.
Tread wear
The tread wear grade is a comparative rating
based on the wear rate of the tire when tested
under controlled conditions on a specified gov-
ernment test course.
For example, a tire graded 150 would wear one
and one half (1 1/2) times as well on the govern-
ment course as a tire graded 100.
The relative performance of tires depends upon
the actual conditions of their use, however, and
may depart significantly from the norm due to
variations in driving habits, service practices and
differences in road characteristics and climate.
Traction
The traction grades, from highest to lowest, are
AA, A, B and C. Those grades represent the tire's
ability to stop on wet pavement as measured un-
der controlled conditions on specified govern-
ment test surfaces of asphalt and concrete. A tire
marked C may have poor traction performance
>A.
Temperature
The temperature grades are A (the highest), B,
and C, representing the tire's resistance to the
generation of heat and its ability to dissipate
heat when tested under controlled conditions on
a specified indoor laboratory test wheel.
Sustained high temperature can cause the mate-
rial of the tire to degenerate and reduce tire life,
and excessive temperature can lead to sudden
tire failure > A.
The grade C corresponds to a level of perform-
ance which all passenger car tires must meet un-
der the Federal Motor Vehicle Safety Standard
No. 109. Grades B and A represent higher levels
of performance on the laboratory test wheel than
the minimum required by law.

Z\ WARNING
The traction grade assigned to this tire is
based on straight-ahead braking traction

278

tests, and does not include acceleration, cor-
nering, hydroplaning or peak traction charac-
teristics.

Z\ WARNING
The temperature grade for this tire is estab-
lished for a tire that is properly inflated and
not overloaded. Excessive speed, underinfla-
tion, or excessive loading, either separately or
in combination, can cause heat buildup and
possible tire failure.


ZA WARNING
Temperature grades apply to tires that are
properly inflated and not over or underinflat-

ed.

Tire pressure monitoring
system
(1) General notes
Each tire, including the spare (if provided),
should be checked monthly when cold and inflat-
ed to the inflation pressure recommended by the
vehicle manufacturer on the vehicle placard or
tire inflation pressure label. (If your vehicle has
tires of a different size than the size indicated on
the vehicle placard or tire inflation pressure la-
bel, you should determine the proper tire infla-
tion pressure for those tires).
As an added safety feature, your vehicle has been
equipped with a tire pressure monitoring system
(TPMS) that illuminates a Low tire pressure tell-
tale when one or more of your tires is significant-
ly under-inflated. Accordingly, when the low tire
pressure telltale illuminates, you should stop and
check your tires as soon as possible, and inflate
them to the proper pressure. Driving on a signifi-
cantly under-inflated tire causes the tire to over-
heat and can lead to tire failure. Under-inflation
also reduces fuel efficiency and tire tread life,
and may affect the vehicle's handling and stop-
ping ability.
Please note that the TPMS is not a substitute for
proper tire maintenance, and it is the driver's re-
sponsibility to maintain correct tire pressure, >