2020 TOYOTA PRIUS PRIME emergency towing

18Pictorial index
PRIUS PRIME_OM_OM47C77U_(U)
■Instrument panel
Power switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 336
Starting the hybrid system/changing the modes . . . . . . . . . . . P. 336
Emergency stop of the hybrid system . . . . . . . . . . . . . . . . . . . P. 653
When the hybrid system will not start . . . . . . . . . . . . . . . . . . . P. 697
Warning messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 672
Shift lever . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 342
Changing the shift position . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 342
Precautions against towing . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 655
P position switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 343
Meters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 192
Reading the meters/adjusting the instrument
cluster light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 192, 194
Warning lights/indicator lights . . . . . . . . . . . . . . . . . . . . . . . . . P. 201
When the warning lights come on . . . . . . . . . . . . . . . . . . . . . . P. 6621
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801-3. Emergency assistance
PRIUS PRIME_OM_OM47C77U_(U)■
Enhanced Roadside Assistance
Enhanced Roadside As
sistance adds GPS data to the already
included warranty-based Toyota roadside service.
Subscribers can press the “SOS” button to reach a Safety Connec t
response-center agent, who can he lp with a wide range of needs,
such as: towing, flat tire, fuel delivery, etc. For a description of the
Roadside Assistance services an d their limitations, please see the
Safety Connect Terms and Conditions, which are available at
Toyota.com in the United States, Toyotapr.com in Puerto Rico an d
Toyota.ca in Canada.
Important! Read this informatio n before using Safety Connect.
■Exposure to radio frequency signals
The Safety Connect system installed in your vehicle is a low-po wer
radio transmitter and receiver. I t receives and also sends out radio
frequency (RF) signals.
In August 1996, the Federal Communications Commission (FCC)
adopted RF exposure guidelines with safety levels for mobile wi re-
less phones. Those guidelines are consistent with the safety stan-
dards previously set by the following U.S. and international
standards bodies.
● ANSI (American National Stand ards Institute) C95.1 [1992]
● NCRP (National Council on Radi ation Protection and Measure-
ment) Report 86 [1986]
● ICNIRP (International Commission on Non-Ionizing Radiation
Protection) [1996]
Those standards were based on comprehensive and periodic eval-
uations of the relevant scienti fic literature. Over 120 scientists, engi-
neers, and physicians from unive rsities, and government health
agencies and industries reviewed the available body of research to
develop the ANSI Standard (C95.1).
The design of Safety Connect complies with the FCC guidelines i n
addition to those standards.
Safety information for Safety Connect

384
PRIUS PRIME_OM_OM47C77U_(U)
5-5. Using the driving support systems
WARNING
■When to disable the pre-collision system
In the following situations, disable the system, as it may not operate prop-
erly, possibly leading to an accident resulting in death or serious injury:
● When the vehicle is being towed
● When your vehicle is towing another vehicle
● When transporting the vehicle via truck, boat, train or similar means of
transportation
● When the vehicle is raised on a lift with the hybrid system on and the tires
are allowed to rotate freely
● When inspecting the vehicle using a drum tester such as a chass is dyna-
mometer or speedometer tester, or when using an on vehicle whee l bal-
ancer
● When a strong impact is applied to the front bumper or front gr ille, due to
an accident or other reasons
● If the vehicle cannot be driven in a stable manner, such as when the vehi-
cle has been in an accident or is malfunctioning
● When the vehicle is driven in a sporty manner or off-road
● When the tires are not properly inflated
● When the tires are very worn
● When tires of a size other than specified are installed
● When tire chains are installed
● When a compact spare tire or an emergency tire puncture repair kit is used
● If equipment (snow plow, etc.) that may obstruct the radar sens or or cam-
era sensor is temporarily installed to the vehicle

406
PRIUS PRIME_OM_OM47C77U_(U)
5-5. Using the driving support systems
WARNING
■Situations unsuitable for dynamic radar cruise control with ful l-speed
range
Do not use dynamic radar cruise control with full-speed range in any of the
following situations.
Doing so may result in inappropriate speed control and could cause an acci-
dent resulting in death or serious injury.
● Roads where there are pedestrians, cyclists, etc.
● In heavy traffic
● On roads with sharp bends
● On winding roads
● On slippery roads, such as those covered with rain, ice or snow
● On steep downhills, or where there are sudden changes between s harp up
and down gradients
Vehicle speed may exceed the set speed when driving down a stee p hill.
● At entrances to freeways and highways
● When weather conditions are bad enough that they may prevent the sen-
sors from detecting correctly (fog, snow, sandstorm, heavy rain, etc.)
● When there is rain, snow, etc. on the front surface of the rada r sensor or
camera sensor
● In traffic conditions that require frequent repeated acceleration and decel-
eration
● During emergency towing
● When an approach warning buzzer is heard often

655
PRIUS PRIME_OM_OM47C77U_(U)
8
When trouble arises
8-2. Steps to take in an emergency
If your vehicle needs to be towed
In the following situations, it is not possible to be towed by another
vehicle using cables or chains, as the front wheels may be lock ed due
to the parking lock. Contact your Toyota dealer or commercial towing
service.
● There is a malfunction in t he shift control system. (P. 339, 678)
● There is a malfunction in the immobilizer system. ( P. 83)
● There is a malfunction in the smart key system. (P. 699)
● The 12-volt battery is discharged. ( P. 7 0 3 )
The following may indicate a problem with your hybrid transmiss ion.
Contact your Toyota dealer or commercial towing service before tow-
ing.
● The hybrid system warning message is displayed and the vehicle
does not move.
● The vehicle makes an abnormal sound.
If towing is necessary, we recommend having your vehicle
towed by your Toyota dealer o r commercial towing service,
using a wheel-lift type t ruck or flatbed truck.
Use a safety chain system for all towing, and abide by all stat e/
provincial and local laws.
Situations when it is not possibl e to be towed by another vehicle
Situations when it is necessary to contact dealers before towing

6568-2. Steps to take in an emergency
PRIUS PRIME_OM_OM47C77U_(U)
Do not tow with a sling-type truck
to prevent body damage.
Towing with a sling-type truck
Towing with a wheel-lift type truck
From the front From the rear
Release the parking brake. Us e a towing dolly under the
front wheels.

6578-2. Steps to take in an emergency
PRIUS PRIME_OM_OM47C77U_(U)
8
When trouble arises
If your vehicle is transported by a
flatbed truck, it should be tied
down at the locations shown in the
illustration.
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45.
Do not overly tighten the tie
downs or the vehicle may be dam-
aged.
If a tow truck is not available in an emergency, your vehicle m ay be
temporarily towed using cables or chains secured to the emergen cy
towing eyelets. This should only be attempted on hard surfaced roads
for a short distance at under 18 mph (30 km/h).
A driver must be in the vehicle to steer and operate the brakes . The
vehicle’s wheels, drive train, a xles, steering and brakes must be in
good condition.
Using a flatbed truck
Front
Emergency towing

6588-2. Steps to take in an emergency
PRIUS PRIME_OM_OM47C77U_(U)
Take out the towing eyelet. (P. 618)
Remove the eyelet cover using
a flathead screwdriver.
To protect the bodywork, place a
rag between the screwdriver and
the vehicle body as shown in the
illustration.
Insert the towing eyelet into the
hole and tighten partially by
hand.
Tighten down the towing eyelet
securely using a wheel nut
wrench or hard metal bar.
When tightening with a wheel nut
wrench or hard metal bar, make
sure not to damage the vehicle
body.
Securely attach cables or c hains to the towing eyelet.
Take care not to damage the vehicle body.
Enter the vehicle being towed and start the hybrid system.
If the hybrid system does not start, turn the power switch to O N mode.
Turn off the Parking Support Brake function. (if equipped): P. 444
Shift the shift position to N* and release the parking brake.
*: If the shift position cannot be changed or the current shift p osition can
not be confirmed, contact your Toyota dealer or commercial towing ser-
vice before towing.
Emergency towing procedure
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