2020 TOYOTA PRIUS C Owners Manual

3615-10. Bluetooth® phone (Multimedia system)
5
Audio system
PRIUS c_U
If there is a problem with the hands-free system or a Bluetooth®
device, first check the table below.
When using the hands-free system with a Bluetooth® device
What to do if... (Troubleshooting)
The hands-free system or Bluetooth® device does not work.
The connected device may not be a compatible Bluetooth® cellular phone.
 For a list of specific devices wh ich operation has been confirmed
on this system, check with your Toyota dealer or the following web-
site: http://www.toyota.com/entune.html
The Bluetooth version of the connected cellular phone may be ol der than
the specified version.
 Use a cellular phone with Bluetoo th version 2.0 or higher (recom-
mended: Ver. 3.0 with EDR or higher). ( P. 365)

3625-10. Bluetooth® phone (Multimedia system)
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When registering/connecting a cellular phone
When making/receiving a call
A cellular phone cannot be registered.
An incorrect passcode was entered on the cellular phone.
Enter the correct passcode on the cellular phone.
The registration operation has not been completed on the cellul ar phone
side.
 Complete the registration operation on the cellular phone (approve
registration on the phone).
Old registration information remains on either this system or t he cellular
phone.
 Delete the existing registration information from both this sys tem
and the cellular phone, then reg ister the cellular phone you wish to
connect to this system. ( P. 325)
A Bluetooth® connection cannot be made.
Another Bluetooth® device is already connected.
 Manually connect the cellular phone you wish to use to this sys -
tem. ( P. 327)
Bluetooth® function is not enabled on the cellular phone.
 Enable the Bluetooth® function on the cellular phone.
“Please check your device settings.” message is displayed.
Bluetooth® function is not enabled on the cellular phone.
 Enable the Bluetooth® function on the cellular phone.
Old registration information remains on either this system or t he cellular
phone.
 Delete the existing registration information from both this sys tem
and the cellular phone, then reg ister the cellular phone you wish to
connect to this system. ( P. 325)
A call cannot be made/received.
Your vehicle is in a “Out of cellular service area. Please try again later.”
area.
 Move to where “Out of cellular service area. Please try again later.”
no longer appears on the display.

3635-10. Bluetooth® phone (Multimedia system)
5
Audio system
PRIUS c_U
When using the phonebook
When using the Bluetooth® message function
Phonebook data cannot be transferred manually/automatically.
The profile version of the connected cellular phone may not be compatible
with transferring phonebook data.
 For a list of specific devices wh ich operation has been confirmed
on this system, check with your Toyota dealer or the following web-
site: http://www.toyota.com/entune.html
Automatic phonebook transfer function on this system is set to off.
 Set automatic phonebook transfer function on this system to on.
( P. 351)
Passcode has not been entered on the cellular phone.
 Enter the passcode on the cellular phone if requested (default pass-
code: 1234).
Transfer operation on the cellular phone has not completed.
 Complete transfer operation on the cellular phone (approve tran s-
fer operation on the phone).
Phonebook data cannot be edited.
Automatic phonebook transfer function on this system is set to on.
 Set automatic phonebook transfe r function on this system to off.
(  P. 351)
Messages cannot be viewed.
Message transfer is not enabled on the cellular phone.
 Enable message transfer on the ce llular phone (approve message
transfer on the phone).
Automatic transfer function on this system is set to off.
 Set automatic transfer function on this system to on. (P. 359)
New message notifications are not displayed.
Notification of SMS/MMS/E-mail reception on this system is set to off.
 Set notification of SMS/MMS/E-mail reception on this system to on.
(  P. 359)
Automatic message transfer function is not enabled on the cellu lar phone.
 Enable automatic transfer function on the cellular phone.

3645-10. Bluetooth® phone (Multimedia system)
PRIUS c_U
In other situations
Even though all conceivable measures have been taken, the symptom sta-
tus does not change.
The cellular phone is not close enough to this system.
 Bring the cellular phone closer to this system.
The cellular phone is the most likely cause of the symptom.
Turn the cellular phone off, remove and reinstall the battery pack,
and then restart th e cellular phone.
 Enable the cellular phone’s Bluetooth
® connection.
 Stop the cellular phone’s security software and close all appli ca-
tions.
 Before using an application installed on the cellular phone, ca re-
fully check its source and how it s operation might affect this sys-
tem.

365
5
Audio system
PRIUS c_U
5-11. Bluetooth® (Multimedia system)
■When using the Bluetooth® audio system
● In the following conditions, the system may not function.
• If the portable audio player is turned off
• If the portable audio player is not connected
• If the portable audio player’s battery is low
● There may be a delay if a cellular phone connection is made dur ing
Bluetooth
® audio play.
● Depending on the type of portable audio player that is connecte d to the sys-
tem, operation may differ slightly and certain functions may no t be available.
■ When using the hands-free system
●The multimedia system is muted when making a call.
● If both parties speak at the same time, it may be difficult to hear.
● If the received call volume is overly loud, an echo may be heard.
If the Bluetooth
® phone is too close to the system, quality of the sound may
deteriorate and connection status may deteriorate.
● In the following circumstances, it may be difficult to hear the other party:
• When driving on unpaved roads
• When driving at high speeds
• If a roof or window is open
• If the air conditioning is blowing directly on the microphone
• If there is interference from the network of the cellular phon e
■ Conditions under which the system will not operate
●If using a cellular phone that does not support Bluetooth
®
●If the cellular phone is turned off
● If you are outside of cellular phone service coverage
● If the cellular phone is not connected
● If the cellular phone’s battery is low
● When outgoing calls are controlled, due to heavy traffic on tel ephone lines,
etc.
● When the cellular phone itself cannot be used
● When transferring contact data from the cellular phone
Bluetooth®

3665-11. Bluetooth® (Multimedia system)
PRIUS c_U■
Bluetooth
® antenna
The antenna is built into the display.
If the portable audio player is behind the seat or in the glove box or console
box, or is touching or covered by metal objects, the connection status may
deteriorate.
If the cellular phone is behind the seat or in the console box, or touching or
covered by metal objects, the connection status may deteriorate .
■ Battery charge/signal status
●This display may not correspond exactly with the portable audio player or
cellular phone itself.
● This system does not have a charging function.
● The portable audio player or cellular phone battery will be dep leted quickly
when the device is connected to Bluetooth
®.
■ When using the Bluetooth
® audio and hands-free system at the same
time
The following problems may occur.
● The Bluetooth
® audio connection may be interrupted.
● Noise may be heard during Bluetooth
® audio playback.
■ About the contact in this system
The following data is stored for every registered cellular phone. When
another phone is connecting, you cannot read the registered dat a.
● Contact data
● Call history
● Favorite
● Message
When removing a Bluetooth
® phone from the system, the above-mentioned
data is also deleted.

3675-11. Bluetooth® (Multimedia system)
5
Audio system
PRIUS c_U■
Compatible models
The Bluetooth
® audio system supports portable audio players with the follow-
ing specifications
● Bluetooth
® specifications:
Ver. 2.0, or higher (Recommended: Ver. 3.0+EDR or higher)
● Profiles:
• A2DP (Advanced Audio Distribution Profile) Ver. 1.0, or higher
(Recommended: Ver. 1.2 or higher)
This is a profile to transmit stereo audio or high quality soun d to the multi-
media system.
• AVRCP (Audio/Video Remote Control Profile) Ver. 1.0 or higher (Recommended: Ver. 1.4 or higher)
This is a profile to allow remote control the A/V equipment.
However, please note that some functions may be limited depending on the
type of portable audio player connected.
The hands-free system supports cellular phones with the followi ng specifica-
tions.
● Bluetooth
® specification:
Ver. 2.0 or higher (Recommended: Ver. 3.0+EDR or higher)
● Profiles:
• HFP (Hands Free Profile) Ver. 1.0 or higher (Recommended: Ver. 1.6 or
higher)
This is a profile to allow hands-free phone calls using a cellu lar phone or
head set. It has outgoing and incoming call functions.
• OPP (Object Push Profile) Ver . 1.1 or higher (Recommended: Ver . 1.2)
This is a profile to transfer contact data. When a Bluetooth
® compatible
cellular phone has both PBAP and OPP, OPP cannot be used.
• PBAP (Phone Book Access Profile) Ver. 1.0 or higher (Recommend ed:
Ve r. 1 . 1 )
This is a profile to transfer contact data.
• MAP (Message Access Profile) Ver.1.0 or higher This is a profile to using phone message.
If the cellular phone does not support HFP, you cannot register it with the
hands-free system. OPP, PBAP or MAP services must be selected i ndividu-
ally.

3685-11. Bluetooth® (Multimedia system)
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Reconnecting the portable audio player
If the portable audio player is disconnected due to poor reception when the
power switch is turned to the “ACC” or “ON” position (vehicles without a smart
key system) or the power switch is turned to ACCESSORY or ON mo de
(vehicles with a smart key system), the system automatically re connects the
portable audio player.
If you have switched off the portable audio player yourself, fo llow the instruc-
tions below to reconnect:
● Select the portable audio player again
● Enter the portable audio player
■ When you sell your car
Be sure to delete your personal data. ( P. 290)