2020 MERCEDES-BENZ SPRINTER MY20 with no MMS Operator’s Manual

R
Display and Operation
- Selecting Sprache (Language)
- Setting Uhrzeit
- Setting Datum
- Setting Einheiten
- Switching pe rmanent Display DE VLevel
on and off
- Operation: Swit ching Akust. Bedienrück-
meld. (Acoustic operational feedback) on
and of fand setting Touch-Control-Emp-
findl. (Touch-Cont rols ensitivity)
R Factory Settings :Restoring settings #
Select an entr yand confir mthe selection. #
Mak ethe necessar ychanges. Instrument Displa
yand on-boar dcomputer 175

Information abou
tMercedes PR O(Mercedes
me)
Mercedes-Ben zVans vehicles suppor tthe follow‐
ing telematics solutions depending on what is
selec ted:
R Mercedes PRO
R Mercedes me
When youl og in wit hauser accoun ttothe
Mercedes PR OportalorM ercedes me Portal,
th en services and of fers from Mercedes-Benz
Va ns will be available toyou.
Av ailabilit yiscountr y-dependent. Youc an check
th ea vailabilit yofM ercedes PR Oinyour country
at thef ollowing page: http://www.mercedes.pro
Yo uc an checkt he availabilit yofMercedes me in
yo ur countr yatthefollowing page: http://
www.me rcedes.me
Fo rm orei nformation on Mercedes PR Oor
Mercedes me contact an authorized Mercedes-
Benz Center or visit theM ercedes PR OPortalor
Mercedes me Portal. Information abou
tMercedes PR Oconnect
(Mercedes me connect)
Among stothers, Mercedes PR Oconnect or
Mercedes me connect pr ovide thef ollowing serv‐
ices:
R Accident and breakdown mana gement
(breakdown assi stanc ecall button or auto‐
matic acciden torbreakd ownd etection) as a
supplement tothee mer gency cal lsyst em
Use theb reakdown assis tance cal lbuttonin
th eo verhead cont rolp anel tomak eac allto
th eM ercedes-Benz Cus tomer Center
(/ page176).
R Emergency Call Sy stem
Use the0053 button (SOS button) in the
ove rhead cont rolp anel tomak eac alltothe
Mercedes-Benze mergency cal lcenter
(/ page 176).
Th eM ercedes-Benz Cu stomer Center and the
Mercedes-Benze mergency cal lcenter are availa‐
ble fory ou around thec lockfor theu se of the
services.
Please no tethat Mercedes PR Oconnect, or
Mercedes me connect, is aMercedes-Benz
service. In emer gencies, al ways cal lthe national
emergency services firs tu sing thes tandard
national emer gency service phone numbers. In emergencies,
youc an also use theE mer gency
Call Sy stem (/ page199) .Obser vethel egal
requ irements fort he countr yinwhichyou are
st ay ing.
The following condition smustbem etto use
Mercedes PR Oconnec torMercedes me connect
services in thev ehicle:
R Youh avea ccess toaG SM network
R The contract partner' sGSM networ kcove r‐
ag eisa vailable in ther espectiv eregion
R The ignition is switched on, so that vehicle
dat acan be transfer reda utomatically Making
acall via theo verhead control panel 1
Breakdown assis tance cal lbutton
2 Release cat chfort he co veront he0053 but‐
to n( SOS button)
3 0053 button (SOS button) #
Tomak eab reakdown assistanc ecall:
press button 1. #
Tomak eane mergency call: pressthe
re lease cat chfort he co veron0053button
2 brief lyto open. #
Press and hold 0053button 3foratl east
one second.
An emer gency cal lcan still be triggered when a
breakdown assis tance cal lisactive.T hish aspri‐
ority overallot her activ ecalls. 176
Mercedes PRO

Information on
theb reakd owna ssistance
call via the overhead control panel
Ac alltotheM ercedes-Benz Cus tomer Center
using theb reakdown assis tance button ha sbeen
initia tedv iatheo verhead cont rolp anel:
In thee vent of abreak down, youw illge ts uppo rt:
R Aqualified tech nician car ries out repair son
sit ea nd/or thev ehicle will be towe dtot he
neares tauthorize dMercedes-Ben zCenter
Thes eservices ma yrequir epayment.
Dat aist ransmit tedd uring thec onnection tothe
Mercedes-BenzC ustomer Center (/ page177). Giving permission
ford ata trans fer
Re quirements:
R Ther eisana ctivebreakdown assis tance call
(/ page 176).
The Do yo uconsent to the transfe rofyourv ehi-
cle data and the vehicle's positio ntothe
Mercedes-Benz Customer Center in order to
improv ethe processing of your request? message
appears. #
Select Yes.
Re leva nt identi fication da tais transmitted
automaticall y. Tr
ansfer redd ata during aservic ecall
In cer tain countries youm ustc onfirm thed ata
transfer.
The dat atransfer redw hen calling depends on the
services activated and thet ype of call made.
R General information about thev ehicle
R Concier geService
R Accident and breakdown assis tance
R Service appointment ar rangement
The following dat aistransmitted if thed atap ro‐
te ction queryh as been confirmed in them ultime‐
dia sy stem or in thei nstrument clus ter:
R Vehicle identification number
R Reason fort he initiation of thec all
R Confirmation of thed atap rotection prom pt
If ac all is made foras ervice appointment via the
service reminder ,the following dat amaybe
transmitte d:
R Current milea geand main tenance da ta Tr
ans ferisp ossible assuming ther equired
dat atransfer tech nology is suppor tedbyt he
mobile service operator and theq uality of the
mobil econnection is suf ficient.
If accident and breakdown assis tance is called
via thev oice control sy stem, and thed atap rotec‐
tion queryh as been confirmed, thef ollowing data
can also be called up from thev ehicle bythe
Mercedes-BenzC ustomer Center:
R Current vehicle location
The following dat aistransmit tedift he dat apro‐
te ction queryh as been declined in them ultime‐
dia sy stem or in thei nstrument clus ter:
R Reason fort he initiation of thec all
R Rejection of thed atap rotection prom pt Mercedes PRO
17 7

Note
sonl oading guidelines &
DANG ER Risk of poisonin gfrome xhau st
ga ses
Combustion engines emit poisonous exhaust
ga ses, suc hascarbon monoxide. Exhaust
ga ses can enter thev ehicle interior if the
re ar-en ddoor is open when thee ngine is run‐
ning ,especially if thev ehicle is in motion. #
Alwayss witc hoffthee ngine before
opening ther ear-end door. #
Neverd rive wit hthe rear-en ddoor
open. &
WARNING Risk of inju ryfrom unsecu red
object sinthevehicle
When objects ar eunsecured or inadequately
secured, they can slip, tip overorbet hrown
about, striking vehicle occupants.
This also appliest o:
R Luggag eorl oads
R Seats whic hhave been remo veda nd are
being transpor tedint hevehicle in an
ex ceptiona lcase
The reisar isk of injur y,particular lyin the
eve nt of braking maneuver sorabrupt
ch anges in direction. #
Alwayss towo bjectsins uchaw aythat
th ey canno tbetossed about. #
Befor etrave ling, secur eobjects, lug‐
ga ge or load topreve ntthem slipping or
tipping over. #
When aseat is remo ved, keep it prefera‐
bly outside thev ehicle. &
WARNING Risk of inju rydue toobjects
being stowedincor rectly
If yo udon otadequatel ystowo bjectsint he
ve hicle interior ,the yc ould sli porbet ossed
around and thereb ystrik evehicle occupants.
In addition, cup holders, open stowage
spaces and mobile phon ebrack etsc annot
al wa ys restra in theo bject stheyc ontai nint he
eve nt of an accident.
The reisar isk of injur y,particular lyin the
eve nt of sudden braking or asudde nchange
in direction. #
Alwayss towo bjectsins uchaw aythat
th ey canno tbetossed about in these or
similar situations. #
Alwaysm akes uret hat objects do not
project from stowages paces, parcel
nets or stowagen ets. #
Close thel oc kable stow ages paces
befor estarti ngajou rney. #
Stow and secur eobject sthat ar eheavy,
hard, poin ted, sharp-edged, fragile or
to ol arge inthec argo compartment. &
WARNING Risk of bu rnsf romt hetailpipe
and tailpipe trims
The exhaus ttailpipe and tailpipe trims can
becom everyh ot.Ify ou come int ocontact
wi th th ese parts of thev ehicle, youc ould
bur nyourself. #
Alwaysbep articularly careful around
th et ailpipe and thet ailpipe trims and
supervise children especially close lyin
th is area. #
Allowvehicle parts tocool down before
to uchin gthem. If
yo ua reusin gar oofrack ,p lease no tethem axi‐
mum roof load and them aximum load capacity of
th er oof rack ( /pag e260).
Camera-based driving sy stems and thes ensor
functions of thei nside rearvie wmirro rm aybe
impaire difyou ar etransportin gaload on the
ro of and it pr otru des mor ethan 16in (40 cm)
ov er thef ront edg eoftheroof. Therefore, make
sur ethat thel oad does no toverhang bymore
th an 16 in (40 cm).
The handlin gcharacteristics of your vehicle are
dependent on thel oad distribution.
Therefore, please obser vethef ollowing no tes
when loading:
R When transportin gaload, ne vere xceed the
permissible gross mass or theg ross axle
we ight rating fort he vehicle (including occu‐
pants). The values ar especified on thev ehi‐
cle identification plat eonthe B-pillar.
R The load mus tnotprotru de abo vetheu pper
edg eoft he seat backrests.
R If possible, alw ayst ranspor tthe load in the
cargo compa rtment. 17 8
Transporting

R
Fasten thel oad tothet ie-down eyes and dis‐
tribut ethe load evenlya mong them.
R Use tie-down eyes and fastening components
whic haresuitable fort he weight and size of
th el oad. Load distribution
* NO
TERisk of damag etothefloor co ver‐
ing Excessiv
epoint loading on thec argo com‐
partmen tfloor or on thel oad area can nega‐
tivel yaffect thed riving characteristic sand
could damag ethe floor co vering. #
Vehicles with rear-wheel drive: dis‐
tribu tethel oad uniformly .When doing
so, ensur ethat theo verall cen terof
gr av ity of thel oad is alw aysasl owand
close tothec enter as possible and
between thea xles near ther ear axle. #
Vehicles with all-wheel drive: distrib‐
ut et he load uniforml y.When doing so,
ensur ethat theo verall cen terofg ravity
of thel oad is alw aysasl owand close to
th ec enter as possible and between the
axles. Fo
rC argo Vans, buses and Passenger Vans:
R Alwayst ranspor tloads in thec argo compart‐
ment.
R Alwaysp lace thel oad agains tthe seat backr‐
ests of ther ear benc hseat.
R Movelarge and heavy loads as fart ow ards
th ef ront of thev ehicle as possible in the
direction of tra vela ga ins tthe rear ben ch
seat. Stow loads flush wit hthe rear ben ch
seat.
R Alwaysa dditionally secur ethe load wit hsuita‐
ble load securing aids or tie downs.
R The load mus tnotprotru de abo vetheu pper
edg eoft he seat backrests.
R Transpor tloads behin dseat sthat ar enot
occupied.
R Ifth er ear benc hseat is no toccupied, insert
th es eat belts crosswise int othe seat belt
buckle of theo pposit eseat belt. Securing loads
Note
sonl oad securing &
WARNING Risk of accident and injury
du etoi ncorrect use of thel ashing stra ps
If yo ua ttac hthe lashing stra pi ncor rectly
whe nsecu ring loads, thef ollowing ma yoccur
in thee vent of abrup tchanges in direction,
braking maneuver or an accident:
R The tie-down eyes ma ybecome de tach ed
or thel ashing stra pm aytear if thep er‐
missible load is exceeded.
R The load cann otbe restra ined.
This ma ycause thel oad toslip, tip overorbe
fl ung about ,striking vehicle occupants. #
Alwayst ension thel ashing stra ps in the
proper manner and onl ybetwe en the
described tie-down eyes. #
Alwaysu se lashing stra ps designed spe‐
cificall yfor thel oads. %
Obser
vethei nformation relatin gtot he maxi‐
mum loading capacity of thei ndividual cargo
tie-down point. If youc ombin evarious cargo
tie-down points tosecur eaload, alw ayst ake
th em aximum loading capacity of thew eak‐
es tc argo tie-down poin tint oa ccount .During
maximum full- stop braking, forc es ma yact
whic hcan multipl ythe weight of thel oad.
Alw aysu se se veralc argo tie-down point sto
distribut eand spread thel oad. Spread the
load evenly between thec argo tie-down
points or tie-down eyes.
Alw ayso bser vetheo perating instruction sorthe
lashing stra pm anufacturer's instruction sfor the
operation of thel ashing stra p.
Obser vethei nformation relatin gtot he maximum
loading capacity of thec argo tie-down points
(/ page260).
As thed rive r,yo ua re re sponsible fore nsuring the
fo llowing:
R The load is secured agains tslipping, tipping,
ro lling or falling off.
Ta ke usual traf ficc onditions as well as swerv‐
ing or full brak eapplication and bad roads
int oa ccount.
R The applicable requ irements and guidelines
re latin gtol oad-securing practices ar emet.
If th is is no tthe case, this ma yconstitut ea
punishable of fense, depending on local legis‐ Tr
ansporting 17 9

lation and an
yensuin gconsequences.
Obser vecountr y-specific la ws.
Mak esuret hat thel oad is secur ebefor eevery
jou rney and at regular inter vals during along
journe y.Ad jus tthe load securing as necessar y.
Information on ho wtosecureloads cor rectly can
be obtained from them anufacturer sofload
securing aids or tie downs forl oad-securing, for
ex ample.
When securing loads, obse rvet he following:
R Fill spaces between thel oad and thec argo
compartmen twalls or wheel wells. Forthis
purpose, use rigid load securing aids, suc has
we dges, wooden fixing sorp adding.
R Attach secured and stabilized loads in all
directions.
Use thec argo tie-down points or tie-down
ey es and thel oading rails in thec argo com‐
partmen toronthe load sur face.
Only use tie downs, suc haslashing rods, lock
ro ds or lashing nets and lashing stra ps, which
has been tested in accordance wit hcurrent
st andards (e.g. DI NEN). Alw aysu sethec argo
tie-down points closes ttothe load; pad sharp
edges.
Loads, and heavy loads in particular ,should
preferably be secured using thet ie-down
ey es.
% Yo
uc an obtain tie downs tested in accord‐
ance wit hcurrent standards (e.g. DI NEN)
from an yspecialis tcompan yorfromaq uali‐
fi ed specialis tworks hop.
Note sont he partition
Wi thout apartition ,vehicles that ar eappr ove das
commercial vehicles (N1 ,N2) do no tfulfill ISO
27 956, whi chdescribes thee quipment forp rop‐
erly securing aloa dind elivery vehicles. If the
ve hicle is used totranspo rtgoods, retrofitting the
partition is stro ng lyrecommended ,asprope rly
securing thel oad in vehicles without apartition
will alw aysbeac omplexoperation.
% Yo
um ustn otstor ea nything in thea rea
between theb ackoft he seats and thep arti‐
tion. Overvie
wofcargo tie-down points Cargo tie-down points (e
xample:Passenger
Va n)
1 Tie-down eyes Cargo tie-down points (e
xample: Cargo Van
without loadin grails)
1 Tie-down eyes
Secur eloose loads wit hanapprove dlashing net
or atarps.
Alw aysf astent he lashing ne tortarptoa llav aila‐
ble cargo tie-down points .Makes uret hat thef as‐
te ning hoo ksares ecured agains tacciden tal
opening.
If yo ur vehicle is equipped wit hloading rails in
th ec argo compartmen tfloor ,you can place lash‐
ing rods directly in front of and behind thel oad.
The lashing rods directly absorb thep otential
shifting forc es.
Securing loads on thec argo compartmen tfloor
by lashing them down is onl yrecommended for 18 0
Transporting

light
weight loads. La yanti-slip mats underneath
th el oad tosecur ethe load additionally. Installing and
removing tie-down eyes #
Toinstall: slidethet ie-down eyet hrough a
re cess in thel oading rail close tothel oad
until locking mechanism engages in the
re cess.
% Whe
nyou pull locking mechanism up and out
of ther ecess, thet ie-down eyeisa bleto
mo vewithin thel oading rail. Mak esuret hat
locking mechanism is alw ayse ngaged in a
re cess. #
Che ckthet ie-down eyef or firm seating. #
Toremo ve: pull lo cking mechanism up and
pull thet ie-down eyet ow ards thel ocking
mechanism and out of thel oading rail
th ro ugh arecess. Car
rier sy stems Information abou
tthe roof rack &
WARNING Risk of inju rydue tothem axi‐
mum roof load being exceeded
When youp laceal oad on ther oof as well as
all outer and inner attachments, thev ehicle's
center of gr avity will rise and thef amiliar driv‐
ing characteristic saswell asthes teering and
braking characteristic swillch ange. When
drivin garound bends, thev ehicle will tilt
mor eheavily and ma yreact mor esluggishly
to steering mo vements.
If yo ue xceed them aximum roof load, the
driving characteristics, as well as thes teering
and braking, will be greatl yimp aired. #
Nevere xceed them aximum roof load
and adjus tyour driving style. 1
Mountin grails
Informatio nabout them aximum roof load can be
fo und in the" Tech nical data" section
(/ page260).
Obser vethef ollowing points fora ssembling roof
ra ck s:
R Tighten ther oof rack 's scr ewstoat orque of
6.0 lb-f t(8N m)–7.4 lb-f t(10 Nm) in thed es‐
ignated groo vedp lates.
R The tightened scr ewsshould no ttouc hthe
ra ils.
R Ensur ethat theg roove dplates ar enotloca‐
te dint he areas around thep lastic caps.
R The groo vedp lates mus thave ther ight cross-
sectio n.
R The insides of them ounting rails mus tbefree
of dirt.
R Re-tigh tent he scr ewsu niformly af tera round
300 mile s(500 km).
Mercedes-Benz recommends that youu se on ly
ro of rack st hat ha vebeen tested and appr oved
fo rM ercedes-Benz. These help topreve ntvehicle
damage.
If yo uw ant toretrofit them ounting rails, ha ve
th em ins talled at aqualified specialis tworks hop.
Otherwise, youc oul dd amag ethe vehicle.
If yo ur vehicle is ins talled wit hmountin grails on
th er oof, youc an install aroof rack on ther oof.
Special fastener s(sliding bloc ks)a re available as
accesso ries fort his purpose.
These fastener sareavailable from an yauthorized
Mercedes-Ben zCenter. Tr
ansporting 181

Using the interior
roof car rier sy stem &
WARNING Risk of inju rydue tounse‐
cured loads
When yous ecur eorl oosen aload, thel oad
ma yfall down and injur evehicle occupants. #
When securing or loosening aload, do
no ts tand unde rthe load. *
NO
TERisk of damag etothe belt stra ps
and slider Excessiv
epoint loading on theb elt stra ps and
slider smaycause theb elt stra ps totear or cause
thes lider stob reak of ffro mt herack
ra il. #
Distribut ethe load evenly. When doing
so, ensur ethat theo verall cen terof
gr av ity of thel oad is alw aysasc loseto
th ec enter as possible and between the
ro of rails and between ther ackr ails. Yo
uc an use thei nterior roof rack system to
secur eloads. It is also suitable fors ecuring long
loads.
% The interior
roof rack system ma ybesubjec‐
te dtoam aximum load of 110l bs (50 kg).
The interior roof rack system consists of thef ol‐
lowing components:
R Roofrails 1 area ttached tother oof of the
ve hicle.
R Rack rails 2 ares crew ed ont othe roof rails
and can be mo ved.
R Rack rail2 is equipped wit hslider pair 4.
Slider pair 4witha ttached belt strap 5can
be mo ved. Load 6isstowe dbyp lacing and
lashing it in belt strap 5.
R The load has tobe secured in thed irection of
tra vela nd in theo pposit edirection tothe direction of tra
velu sing tw ohead lashings
3. 18 2
Transporting