2020 MERCEDES-BENZ SPRINTER MY20 with Base Radio Operator’s Manual

Tr
iggering an automatic emer gency call Re
quirements:
R The ignition is switched on.
R The star terb atter yhas suf ficient charge.
If re stra int sy stems suc hasairbags or Emer gency
Te nsioning Device shave been activated af teran
accident, eCall ma yautomatically initia tean
emer gency call.
The eme rgency call has been made:
R Avoice connection is made totheM ercedes-
Benz emer gency cal lcenter.
R Am essa gewitha cciden tdataist ransmitted
to theM ercedes-Benz emer gency cal lcenter.
The Mercedes-Benz emergency cal lcenter
can transmit thev ehicle position dat atoone
of thee mer gency cal lcenters.
The SOS button in theo verhead cont rolp anel
fl ashes until thee mer gency cal lisfinished.
It is no tpossible toimmediately end an auto‐
matic emer gency call.
If no connection can be mad etothe emer gency
service seithe r,ac orresponding message
appears inthem edia displa y.
If no connection can be made tothee mer gency
services: #
Dialthe local emergency num berony our
mobile phone.
If an emer gency cal lhas been initia ted:
R Remain in thev ehicle if ther oad and traf fic
conditions permit youtodosou ntilavoice
connection is es tablished wit hthe emergency
call cen ters ervice pr ovider.
R Based on thec all, theo perator decides
whe ther it is necessar ytocallr escue teams
and/or thep olice tothea ccident site.
R If no vehicle occupant answers, an ambu‐
lance is sent tothev ehicle immediately. Tr
iggering amanual emer gency call #
Using theS OS but tonint heove rhead con‐
trol panel: presstheS OS button at leas tone
secon dlong.
The emer gency cal lhas been made:
R Avoice connection is made totheM ercedes-
Benz emer gency cal lcenter.
R Am essa gewitha cciden tdataist ransmitted
to theM ercedes-Benz emer gency cal lcenter. The Mercedes-Benz emergency cal
lcenter
can transmit thev ehicle position dat atoone
of thee mer gency cal lcenters.
R Remain in thev ehicle if ther oad and traf fic
conditions permit youtodosou ntilavoice
connection is es tablished wit hthe emergency
call cen ters ervice pr ovider. Tr
ansmitted data with thee mer gency call
sy stem Dat
atransmitted bythee Call includes but is not
limited to:
R Vehicle's GPS position data
R GPS position dat aontheroute
((af ewhundred me ters befor ethe incident))
R Direction of tra vel
R Vehicle identification number
R Vehicle driv etype
R Estimated number of people in thev ehicle
R Whe ther Mercedes PR Oconnect is available
or not
R Whe ther thee mer gency cal lwas initia ted
manually or automatically
R Time of thea ccident
Dat atransmit tedisv ehicle information. Fora ny
qu estions about thec ollection, use and sharing
of thee Call sy stem data, please contact MBU‐
SA 's Cus tomer Assis tance Center at 800-FOR-
MERC.
Fo rC anada, please contact MBC’ sCustomer
Assis tance Center at 1-800-387-0 100.
Cust omer requ ests forc ove redi nformation
should be submitted via thes ame channels.
Fo ra ccident clarification purposes ,the following
measures can be take nu ptoa nhour af tert he
emergency call has been initiated:
R The cur rent vehicle position can be de ter‐
mined
R Avoice connection tothev ehicle occupants
can be es tablished Breakdown assis
tance 207

Flat tire
Note
sonf lat tires &
WARNING Risk of an accident whe ndriv‐
ing wi thaflat tire
Af lat tir egreatl yimp airsd rivin gc haracteris‐
tics, as well as steering and braking. #
Do no tdrive wit haf lat tire. #
Remo vethef lat tir eand ins tallthe
spar ewheel or consult aqualified spe‐
cialis tworks hop. Depending on
your vehicle's equipment, in the
eve nt of aflat tir eyou ha vethef ollowing possibil‐
ities:
R Youc an call breakdown assis tance via the
breakdown assis tance cal lbuttonint heove r‐
head control panel (/ page176).
R Chang ethe wheel (/ page241). Ba
ttery Note
sont he12Vb attery &
WARNING Risk of an accident du eto
wo rkcar ried out incor rectly on theb at‐
te ry
Wo rkcar ried out incor rectl yont he battery
can, fore xamp le, lead toas hor tcircuit .This
can lead tofunction restrictions in saf ety-re l‐
ev ant sy stems, fore xamp lethel ighting sys‐
te m, ABS (anti-loc kbraking sy stem) or ESP ®
(Elect ronic Stabilit yProgram). The operating
saf etyofy ourvehicle ma yberestricted.
Yo uc oul dlose control of thev ehicle in the
fo llowing situations:
R when braking
R inthee vent of ab rupt steering maneuvers
and/or when thev ehicle's speed is not
adap tedtot heroad conditions #
Inthee vent of ashortcircui tora simi‐
la ri ncident, contact aqualified special‐
is tw orks hop immediately. #
Do no tcontinue driving. #
Alwaysh ave workon theb atter ycarried
out at aqualified specialis tworks hop. R
Further information on ABS (/ page146)
R Further information on ESP ®
(/ page147) Mercedes-Benz
recommends that youh avet he
12 Vb atter yreplaced at aqualified specialist
wo rkshop, e.g. at an authorized Mercedes-Benz
Center.
Should youw ant toreplace theb atter yyourself,
obser vethef ollowing information:
R Alwaysr eplace afaulty batter ywithab attery
whic hfulfills thev ehicle's specific require‐
ments.
R Carryove rdetachable parts suc hasthevent
hose, elbo wfittin gort erminal co verfromt he
batter ytober eplaced.
R Mak esuret hat thev ent hose is alw aysc on‐
nected toits original openin gonthe battery
side.
Ins tallthe existin gorn ewlysupplied stop
plugs.
Otherwise, gases or batter yacid could
escape.
R Mak esuret hat thed etachable parts ar econ‐
nec tedint he same wayasb efore.
Fo rs afet yr easons, Mercedes-Benz recommends
th at youo nly use bat teries that ha vebeen tested
and appr ovedfor your vehicle byMercedes-Benz.
These batteries pr ovide inc reased impact pr otec‐
tion topreve ntvehicle occupants from suf fering
aci db urns should theb atter ybed amaged in an
accident. &
WARNING Risk ofexplosion due toelec‐
tros tatic charge
Electros tatic charge can cause spa rksw hich
ma yignit ethe highl yflammable gasm ixture
in theb atter y. #
Todischar geanye lectrostatic charge
th at ma yhave built up, touc ht he me tal
ve hicle body befor ehandling theb at‐
te ry. The highly
flammable gasm ixtur eisc reated while
th eb atter yisc harging and when jump-s tarting. &
WARNING Danger of chemical burns
from theb atter yacid
Batter yacid is caustic. #
Avoid contact wit hthe skin, eyes or
clo thing. #
Do no tlean overthe batter y. #
Do no tinhal ebattery gases. 208
Breakdown assis tance

#
Keep children away from theb atter y. #
Immedia tely rinse batter yacido ffthor‐
oughly wit hplenty of clean waterand
seek medica lattention immediately. +
ENVIRONMENTAL
NOTEEnvironmental
damag ecaused byimproper disposal of
batteries Bat
teries contain pollutants. It is
illegal todispose of them wit hthe household
ru bbish. #
Dispose of batteries in an
environmen tallyr esponsibl emanner.
Ta ke dischar gedb atteries toaq ualified
specialis tworks hop or toac ollection
poin tfor used batteries. If
th e12Vb atteryhastobe connected, con tact a
qu alified specialis tworks hop.
Obser vethes afet yn otes and pr otectiv emeas‐
ures when handling batteries. Risk of
explosion Fire, open
flames and smokin gare
prohibited when handlin gthe batter y.
Av oid creating spar ks. Electrolyte
or batteryacid is cor ro‐
sive. Avoid contact wit hthe skin, eyes
and clo thing. Wear suitable pr otective
clo thing, in particular glove s, an apron
and asafet ym ask. Immedia tely rinse
electrolyt eacids plashes of fwith
clea nwater .Ifn ecessar y,seek medi‐
cal advice. We
areyep rotection. Ke
ep children at asafed ista nce. Obser
vethese Operating Instructions.
If yo udon otuse thev ehicle foral ong period or
driv eshor tdista nces regular ly:
R Connec tthe batter ytoachargerrecommen‐
ded forM ercedes-Benz.
R Consult aqualified specialis tworks hop todis‐
connect theb attery St
arting assistanc eand chargin gthe star ter
battery #
Alwaysu sethej ump-s tart connection in the
engine compartmen tfor startin gassis tance
and when chargin gthe batter y.
* NO
TEDamaging theb atter ythrough
ove rvoltage When
chargin gusingab atterycharger with‐
out amaximu mcharging voltage, theb attery
or thev ehicle electronics ma ybedamaged. #
Onlyuse batter ycharger switham axi‐
mum chargin gvoltag eof1 4.8V. &
WARNING Risk ofexplosion from hydro‐
ge ng as igniting
Ab atter ygenerates hydrogen gasd uring the
ch argin gprocess. If ther eisas hortcircuit or
spar ksstar ttof orm, ther eisad anger of the
hy drogen gasigniting. #
Mak esuret hat thep ositiv eterminal of
th ec onnected batter ydoes no tcome
int oc ontact wit hvehicle parts. #
Neverp lace me talo bject sort ools on a
batter y. #
When connectin gand disconnectin gthe
batter y,yo um usto bse rvet he described
order fort he batter yclamps. #
When giving startin gassistance, alw ays
mak esuret hat youo nly connec tbattery
te rm inals wit hidentical polarity. #
During startin gassis tance, youm ust
obse rvet he described order forc on‐
necting and disconnecting thej umper
cables. #
Do no tconnect or disconnect theb at‐
te ry cla mp sw hile thee ngine is running. Breakdown assis
tance 209

&
WARNING Risk ofexplosion during
ch argin gprocess and startin gassis tance
During thec harging process and starting
assis tance, theb atter ymayrelease an explo‐
siv eg as mixture. #
Avoid fire ,o pen flames ,creating spar ks
and smoking. #
Mak esuret hat ther eiss ufficient venti‐
lation du ring thec harging process and
during startin gassis tance. #
Do no tlea no verab atter y. &
WARNING Risk ofexplosion from afro‐
zen battery
Ad ischar gedb atter ymayfreeze at temp era‐
tures slightl yabove or belo wfreezing point.
During startin gassis tance or batter ycharg‐
ing, batter ygas can be released. #
Alwaysa llowab atterytot hawb efore
ch argin gitorp erform ing startin gassis‐
ta nce. If
th ew arning /indicator lamps do no tlight up in
th ei nstrument displa yaround or belo wfreezing
point, it is very likel ythat thed ischarged battery
has frozen.
In this case, obser vethef ollowing points:
R Do no tgivet he vehicle startin gassis tance or
ch arge theb attery
R The service lif eofabatterythat has been
th awe dmaybe reduced drastically
R The start-up behavior ma ydeteriorate, partic‐
ularly at lo wtemperatures
R It is recommended that youh ave athawed
batter ychec kedataq ualified specialis twork‐
shop
* NO
TEDama gecaused bynume rous or
ex tende dattempts tostar tt he engine Numerous or
extende dattempts tostar tt he
engine ma ydamag ethe catalytic con verter
due tonon-combu sted fuel. #
Avoid numerous and extende dattem pts
to star tt he engine. When jump-s
tarting and chargin gthe batteries,
obser vethef ollowing points:
R Onlyuse undamaged jumper cables/ charging
cable swithas ufficient cross-sectio nand
insula tedt erminal clamps
R Non-insulated parts of thet erminal clamps
mus tnotcom eintoc ontact wi thother me tal
parts while thej umper cables/charging
cables ar econnected totheb attery/jump-
st ar tc onnectio npoint
R The jumper cables/chargin gcable smustn ot
com eintoc ontact wi thanyp arts whic hmay
mo vewhen thee ngine is running
R Alwaysm akes uret hat neither youn orthe
batter yiselectros tatically charged
R Alwaysk eep away from fire and open flames
R Do no tlean overab attery
R When charging: only use abatter ychar ger
th at has been tested and appr ovedby
Mercedes-Benza ndread theo perating
instruction sfor your charge rb efor echarging
th eb atteries
Obser vethea dditional following point sduring
st artin gassis tance:
R Startin gassis tance ma yonly be pr ovided
using batteries wit hanominal voltag eof12V
R The vehicles mus tnot to uche acho ther
R Vehicles with agasoline engine: only per‐
fo rm startin gassis tance when thee ngine and
ex haus tsystema recold #
Vehicles with abatter ymain switch: check
whe ther theb atter ymain switc hisinserted
( / pag e120) #
Secur ethe vehicle using thep arking brake. #
Vehicles with automatic transmission:
shif tthe transmission toposition 005D. #
Switc hoffthei gnition and all electrical con‐
sumers. #
Open theh ood (/ page192). 210
Breakdown assis tance

Example: jump-s
tart connection
% Right-hand driv
evehicle: thej ump-s tart
connection ma ybeonthe opposit eside. #
Remo vethec ove rfromt he positiv eterminal
on thed onor batter y. #
First,c onnec tthe positiv eterminal clam pof
th ej umper cables/charging cables tothe
positiv eterminal of theo ther vehicle's bat‐
te ry. #
With positiv eterminal clamp 2ofthe
jumper cable/charging cable ,slide ther ed
pr otectiv ecap on jump-s tarting connection
1 bac kwithac lockwise turn. #
Connect theo ther positiv eterminal clam pto
th ep ositiv eterminal of jump-s tart connection
1. #
During starting assistance: star tt he engine
of thed onor vehicle and le titrun at idle
speed. #
Firs t, connect then egativ eterminal clam pof
th ej umper cable/charging cable tothen ega‐
tiv ep ole of thed onor batter y. #
Connec tthe other negativ eterminal clam pof
th ej umper cable/charging cable toag round
po int on your ow nv ehicle (a bar emetal part
in thee ngine compartment). #
During starting assistance: star tt he engine
on your ow nv ehicle. #
When charging: star tt he chargin gprocess. #
During starting assistance: lett he engine
ru nf or afew minutes. #
During starting assistance: beforediscon‐
necting thej umper cable, switc honanelec‐
trical consumer on your ow nv ehicle, e.g. the
re ar wind owheater or lighting. When
thes tartin ga ssis tance/charging proces sis
comple te: #
Remo vethej umper cables/charging cables
in reve rseo rder:first then egativ eclam pfrom
th eg round point in thee ngine compartment,
th en then egativ eclam pfromt he donor bat‐
te ry.T he nt he positiv eclam pfromt he posi‐
tiv et erminal of jump-s tart connection 1,
th en thep ositiv eclam poft he donor batter y.
The redp rotectiv ecap springs bac ktoits ini‐
tial position when positiv eterminal clamp 2
is disconnected from jump-s tarting connec‐
tion 1.
Yo uc an obtain fur ther information at aqualified
specialis tworks hop. Installing/removing
thef loor co vering (vehi‐
cles with rear wheel drive) &
WARNING Risk of accident du eto
object sinthe driver's foot we ll
Object sinthe driver's foot we ll ma yimp ede
pedal tr avel or bloc kadepressed pedal.
This jeopardizes theo perating and road
saf etyoft hevehicle. #
Stow all object sinthevehicle securely
so that they canno tget intot he driver's
fo ot we ll. #
Ensur efloor mats and carpets cannot
slip and pr ovide suf ficient room fort he
pedals. #
Do no tlay multiple floor mats or carpets
on topofo ne ano ther. #
Switc hoffall electrical consumers. Breakdown assis
tance 211

#
Toremo ve: unscr ewscrews 3and remo ve
trim 2. #
Remo vefloor co vering 1. #
Toinstall: insertfloor co vering 1 and align
it at theb ase of thed rive r's seat and at the
door sill. #
Put trim 2in place and scr ewscrews 3
bac kin. Disconnecting
thes tar terb attery *
NO
TEDama getoelectrical assemblies Elect
rical assemblies could be damaged if the
st ar terb atter yisd isconnected whil ethe
engine is running. #
Switc hoffthee ngine. Then, release the
batter yclamps of thes tarter batter y. #
Alwaysd isconnect thes tarterb atter yin
th eb atter ycase in thel eftf ootwell firs t.
Otherwise, electrica lassemblies, e.g.
th ea lternator ,could be damaged. *
NO
TEDama getothev ehicle's electron‐
ics If
yo udon otdisconnec tthe batter yasdescri‐
bed here, thev ehicle's electronics could be
damaged. #
Alwaysd isconnect thes tarterb atter yin
fo llowing thes equence, and do not
re ve rset he batter yterminals under any
circums tances. Otherwise, thev ehicle's
electronics could be damaged. Ve
hicles wit hrear wheel drive %
If
th ev ehicle is expected tobe par kedf or an
ex tende dperiod or ou tofuseforl onger than
fo ur we eks, obser vethei nformation on park‐
ing thev ehicle forane xtende dperiod
(/ page 144). #
Vehicles with abatter ymain switch:
re mo vethem ain switc hofthe battery
(/ page121). #
Vehicles without abatter ymain switch:
switc hoffall electrical consumers. #
Switc hoffthee ngine and thep ower suppl y. #
Remo vethef loor co vering (/ page 211). #
Remo vescr ews 1and slide batter ycover
2 inthed irection of thea rrow.
The scr ewsm ustp rotrud eoverthe lar ger
re cesses. #
Remo vebatter ycover 2upwards. #
Firstloosen and remo vethen egativ eterminal
clam pont he batter ysothatthec lam pisno
longer in contact wit hthe term inal. #
Remo vethep ositiv eterminal clam pcover. #
Loose nthe positiv eterminal clam pand fold it
up tothes ide, toge ther wit hthe prefuse box. 212
Breakdown assis tance

Re
moving/installin gthe star terb attery Ve
hicles with rear wheel drive: removing the
st ar terb attery #
Disconnect thes tarter batter y(/ pag e212). #
Remo vebreather hose 1withthe connector
brac ketfromt he connection on thed egassing
co ver. #
Pull out and remo vescr ews 2of brac ket3
up wa rds. #
Slide thes tarter batter yfromi ts anchorag ein
th ed irection of tr avel. #
Foldtheb arsoft hestar terb atter yupwards
and remo vethes tarter batter yfromt he bat‐
te ry box.
Ve hicles with rear wheel drive: installin gthe
st ar terb attery #
Whe nreconnecting thes tarter batter y,
obser vethes afet ym easures and pr otection
no tes( /pag e209). #
Inser tthe star terb atter yintot he batter ybox. #
Fold down theb arsoft hestar terb atter y. #
Slide thes tarter batter yintoi ts anchorag ein
th eo pposit edirection tothed irection of
tra vel. #
Inser tbrack et 3 . #
Tighten scr ews2on brac ket3whic hholds
th eb atter yinp lace. #
Attach breather hose 1withthe connector
brac kettot he connection of thed egassing
co ver. #
Reconnect thes tarter batter y(/pag e212).
Me rcedes-Benz recommends that youh ave the
st ar terb atter yreplaced at aqualified specialist
wo rkshop, e.g. an authorized Mercedes-Benz
Center.
If yo uw ant toreplace thes tarter batter yyourself,
obser vethef ollowing no tes:
R Alwaysr eplace adefectiv estarter battery
wit has tarter batter ywhichm eets thes pe‐
cific requirements of thev ehicle.
R Carryover de tach able parts suc hasthevent
hose, elbo wfittin gort erminal co verfromt he
st ar terb atter ytober eplaced.
R Mak esuret hat thev ent hose is alw aysc on‐
nected toits original openin gonthe battery
side.
Ins tallth ee xisting or newly supplied stop
plugs.
Otherwise, gases or batter yacid could
escape.
R Mak esuret hat thed etachable parts ar econ‐
nec tedint he same wayasb efore. Breakdown assi
stance 213

Disconnecting
thea uxiliar ybattery inthe
engine compa rtment *
NO
TEDama getoelectrical assemblies Elect
rical assemblies could be damaged if the
st ar terb atter yisd isconnected whil ethe
engine is running. #
Switc hoffthee ngine. Then, release the
batter yclamps of thes tarter batter y. #
Alwaysd isconnect thes tarterb atter yin
th eb atter ycase in thel eftf ootwell firs t.
Otherwise, electrica lassemblies, e.g.
th ea lternator ,could be damaged. *
NO
TEDama getothev ehicle's electron‐
ics Incor
rectly disconnecting thea uxiliar ybattery
can cause damag etothevehicle's electron‐
ics. #
Alwaysd isconnect thea uxiliar ybattery
as described in thef ollowing sequence.
Do no treve rset he batter yterminals
under an ycircums tances. #
Obser vethes afet ym easures and pr otection
notices when disconnectin gthe auxiliar ybat‐
te ry ( / pag e209). #
Switc hoffall electrical consumers. #
Switc hoffthee ngine and thep ower suppl y. #
Open theh ood (/ page192). #
Firstloose nand remo vethen egativ eterminal
clam pont he auxiliar ybatter ysot hatthe
cla mp is no longer in con tact wi th thetermi‐
nal. #
Remo vethep ositiv eterminal clam pcover. #
Loose nand remo vethep ositiv eterminal
clamp. To
wing or tow- starting Overvie
wofpermissible towing me thods In
thee vent of abreak down, Mercedes-Benz rec‐
ommends that youh ave thev ehicle transpor ted
ins tead of towe d.
* NO
TEDama getothev ehicle due to tow‐
ing away incor rectly #
Obser vethei nstruction sand no teson
to wing away. %
Ve
hicles with automatic transmission
and rear-wheel drive: ifth er eisam alfunc‐
tion, thea utomatic transmission ma ybe
loc kedinp osition 005D.
If th ea utomatic transmission cann otbe shif‐
te dtop osition 005C,transpor tthe vehicle
(/ page217).At ow ing vehicle wit hlifting
equipment is requ ired forv ehicle transport. 214
Breakdown assis tance