2020 MERCEDES-BENZ SPRINTER tow

Making
acall via the overhead control panel 1
Breakdown assis tance cal lbutton
2 Release cat chfort he co veront he0053 but‐
to n( SOS button)
3 0053 button (SOS button) #
Tomak eab reakdown assistanc ecall:
press button 1. #
Tomak eane mergency call: pressthe
re lease cat chfort he co veron0053button
2 brief lyto open. #
Press and hold 0053button 3foratl east
one second.
An emer gency cal lcan still be triggered when a
breakdown assis tance cal lisactive.T hish aspri‐
ority overallot her activ ecalls. Information on
theb reakd owna ssistance
call via the overhead control panel
Ac alltotheM ercedes-Benz Cus tomer Center
using theb reakdown assis tance button ha sbeen
initia tedv iatheo verhead cont rolp anel:
In thee vent of abreak down, youw illge ts uppo rt:
R Aqualified tech nician car ries out repair son
sit ea nd/or thev ehicle will be towe dtot he
neares tauthorize dMercedes-Ben zCenter
Thes eservices ma yrequir epayment.
Dat aist ransmit tedd uring thec onnection tothe
Mercedes-BenzC ustomer Center (/ page183). Giving permission
ford atat rans fer
Re quirements:
R Ther eisana ctivebreakdown assis tance call
(/ page 183).
The Do yo uconsent to the transfe rofyourv ehi-
cle data and the vehicle's positio ntothe
Mercedes-Benz Customer Center in order to
improv ethe processing of your request? message
appears. #
Select Yes.
Re leva nt identi fication da tais transmitted
automaticall y. Tr
ansfer redd ata during aservic ecall
In cer tain countries youm ustc onfirm thed ata
transfer.
The dat atransfer redw hen calling depends on the
services activated and thet ype of call made.
R General information about thev ehicle
R Concier geService
R Accident and breakdown assis tance
R Service appointment ar rangement
The following dat aistransmitted if thed atap ro‐
te ction queryh as been confirmed in them ultime‐
dia sy stem or in thei nstrument clus ter:
R Vehicle identification number
R Reason fort he initiation of thec all
R Languag esetinthem ultimedia sy stem
R Confirmation of thed atap rotection prom pt
If ac all is made foras ervice appointment via the
service reminder ,the following dat amaybe
transmitte d:
R Current milea geand main tenance da ta
Tr ans ferisp ossible assuming ther equired
dat atransfer tech nology is suppor tedbyt he Mercedes PRO
18 3

Overvie
wand operation Overvie
wofthe MBUX multi media sy stem &
WARNING Risk of distraction from infor‐
mation sy stems and communications
equipment
If yo uo perat einformation and communica‐
tio ne quipment integ ratedint hevehicle when
driving, youw ill be distracted from thet raffic
situation. This could also cause youtol ose
control of thev ehicle. #
Onlyoperat ethis equipment when the
traf fics ituation permits. #
Ifyo uc anno tbes ureoft his,stop the
ve hicle whils tpaying attention toroad
and traf ficc onditions and ope rate the
equipment wit hthe vehicle stationar y. Yo
um usto bse rvet he legal requirements fort he
countr yinwhich youa recur rentl yd riving when
ope rating them ultimedia sy stem.
MBUX stands forM ercedes-Benz User Experi‐
ence. 1
Touc hC ontrol and multimedia sy stem cont rol
panel
2 Media displa ywitht ouc hfunctionality
Opens/closes thec enter console stowage
compartment abo vethed ispla y(/pag e78)
3 Operating strip, calls up applications
In thec enter console stowagec ompartment you
can find thef ollowing ports and inter faces:
R TwoU SB ports or one USB port
The USB por twitht he ç symbol facilitates
th ec onnection of them obile phone wit hthe
multimedia sy stem using asuitable cable. This will enable
youtou sethef unctions of
th em obile phone via Apple CarPlay™ or
Android Auto.
R Stow ages pac ewithc harging inter face and
NFC inter face (i favailable)
Yo uc an operat ethe multimedia sy stem wit hthe
fo llowing central control elements:
R Touc hC ontrol 1
Operatio ntakes plac ebycursor control.
R Media displa y(touchscreen) 2
R Button sonoperating strip 3
Multiple applications ar eavailable fory ou. Yo u
can cal lthese up using theh ome screen or using
th eb uttons on operating strip 3.
Yo uc an con veniently cal lupand ad dfavo rite son
th es teering wheel using thef rock er switch.
Quic k-access in theh ome screen and in the
applications ser vetoselect functions more
qu ickl y.
Anti-thef tprotection
This devic eisequipped wit htechnical pr ovisions
to protect it agains ttheft. Further information on
pr otection agains tthef tcan be obtained from an
authorized Mercedes-Benz Center. Note
sont he media display Obser
vethen otes on caring fort he interior
(/ page226).
Au tomatic temperature-cont rolled switch-off
fe ature: ifth et emperatur eistoo high, theb right‐
ness is initiall yreduced automaticall y.The media
displa ymaythen switc hoffcomple tely fora
while.
% If
yo ua rewe aring polarize dsunglasses ,it
ma ybed ifficul ttor eadthem edia displa y. MBUX multimedia sy
stem 18 5

Switching acoustic operating
feedba ckfor
th eT ouc hControl on/off
Multimedi asystem:
4 © 5
Settings 5
System
5 Controls
The function is suppor tedbyt he selection in a
list. #
Select Acoustic Operating Feedback. #
Set Normal, LoudorOff.
If th ef unction is activated youw ill hear a
clickin gsoun dwhen sc rolling in alist. When
th eb eginnin gorend ofthel istisr eached you
will hear ano ther clicking sound. To
uchscreen Operating
thet ouchsc reen
Re quirements:
R Forthe map functions: an iPhone®
is con‐
nected via Apple CarPl ay™ora mobile phone
is connected via Android Autowit hthe multi‐
media sy stem.
R Anavigation application is available on the
mobil ephone.
Ta pping #
Toselect amenu item or entr y:tapona
symbol or an ent ry. #
Toincrease them apscale: tapt wice
qu ickl ywitho nefinger. #
Toreduce the map scale: tapw itht wo fin‐
ge rs. #
Toenter character swiththek eyboard: tap
on abutton.
Single-finger swipe #
Tonavigat einmenus:swipe up, down, left
or right.
To uching, holding and moving #
Tosetthe volume on ascale: touc ht he
to uchsc reen and mo vethef inger tothel eftor
ri ght.
To uching and holding #
Tocall up aglobal menu in thea pplica‐
tions: touc ht he touchsc reen and hold until
the OPTIONS menu appears. Setting acoustic operation
feedba ckfort he
to uchscreen
Multimedi asystem:
4 © 5
Settings 5
System
5 Controls 5
Touch Control Sensitivity
The function is suppor tedbyt he selection in a
list. #
Select Acoustic Operating Feedback. #
Set Normal, LoudorOff.
If th ef unction is activated youw ill hear a
clickin gsoun dwhen sc rolling in alist. When
th eb eginnin gorend ofthel istisr eached you
will hear ano ther clicking sound. Applications
Calling up applications
Using buttons on
theo perating strip 1
002B button
Calls up thet elephone
2 Volume rocker switch
Ad justs thev olume(/ page189)
3 0038/© button
Press brief ly:r eturns tothep reviou sdisplay
Press and hold: calls up theh ome screen
4 0063/00D0 button
Press brief ly:s witches sound off
Press and hold: acti vates/deactivates the
multimedia sy stem
5 Quic k-access button form edia
Calls up thec ont rolm enuoft he las tactive
media source
6 Vehicle button
Sets vehicle functions
7 | button
Pressing repeatedl ycalls up thed esired
audio source
8 00CB button MBUX multimedia sy
stem 187

Ad
justin gthe volume On
them ultifunction steering wheel #
Turn volume control 1.
The volume of thec urrent radio or media
source is set. The volume of other audio sour‐
ces can be adjus teds eparately.
Ad jus tthe volume in thef ollowing situations:
R during atraf fica nnouncement
R during anavigation announcement
The volume of thec urrent media sou rce
ch anges in accordanc ewitht he volume of the
navigation announcement.
The function is possible in thef ollowing
cases:
- An iPhone ®
is connec tedv ia Apple Car‐
Play™ or amobile phone is connected via
Android Autowit hthe multimedia sy stem.
- Anavigation application is available on
th em obile phone.
R during atelephone call
On them ultimedia sy stem #
Toraise/reduce thev olume in steps:
brief lypress rocker switch 1up or down. #
Toraise/reduce thev olume continuousl y:
press rocker switch 1up or down until the
desired volume is set. Favo
rites Overvie
woffavorites
Favo rite so ffer youq uicka ccess tofrequently
used applications. It is possible tocrea te20
fa vo rite sint otal.
Yo uc an selec tfavo rite sf romc ategories or you
add favo rite sd irectl yfromana pplication.
Calling up favo rites
In them edia display #
Tapon© .
The home screen is shown. #
Swipe up until FAVORITESis shown.
Using thes teering wheel #
Press thef rocker switc honthesteering
wheel down.
Ad ding favo rites
Selecting favo rite sf romc ategories #
Tapon©in them edia displa y.
The home screen is shown. #
Swipe up until FAVORITESis shown. #
Select 0081Create Favorite .
The categories ar edispla yed. #
Select thec ategor y.
The favo rite sa redispla yed. #
Select afavo rite.
The favo rite isstored at then exta vailable
position. #
All position sinthefavo rite sa retaken:
confir mthe messag eshown with OK.
Al ists hows allthef avo rite s. #
Select afavo rite whic hshould be overwritten.
Ad ding afavorit efromana pplication
Examples of adding from an application are: R Saving acontact.
R Storing aradio station.
R Adding amedia source. #
Tosave ac ontac tasag lobalfavo rite:
select acontact (/ page 197).
Th ed etails ar edispla yed. MBUX multimedia sy
stem 18 9

Multimedia sy
stem:
4 © 5
Phone
Sear ching foram obilephone #
Select í. #
Select Connect New Device.
Connectin gamobilephone (authorization
using Secur eSimpl ePairing) #
Select amobile phone. #
Acode is displa yedint he multimedia sy stem
and on them obile phone. #
Ifth ec odes match: confirm thec ode on the
mobil ephone.
% Fo
ro lde rm obil ephone models, enter aone
to sixteen-digit number code on them obile
phone and on them ultimedia sy stem for
authorization.
% Up
to15 mobil ephones can be authorized on
th em ultimedia sy stem.
Auth orized mobile phones ar ereconnec ted
au tomatical ly.
% The connected mobile phone can also be
used as Blue
tooth®
audio equipment
(/ page203).
Re placing amobile phone
Multimedia sy stem:
4 © 5
Phone #
Select í. #
Noauthorized mobil ephone available:
select Connect New Device .#
Select amobile phone. #
Newlya uthorized mobile phone: confirm
th en umber code on them obile phone.
Switching mobile phones #
Select an authorized mobile phone.
The selected mobile phone is connected to
th em ultimedia sy stem.
% ForiPhone ®
:y ou can switc hbetwe en the
Apple CarPl ay®
and Blue tooth®
equipment
connection variants.
De-authorizin gamobile phone
Multimedi asystem:
4 © 5
Phone #
Select í. #
Select 0062inthel ine of them obile phone. #
Select Deauthorize . Information on
NearField Communication
(NFC)
NFC enable sshort- rang ew ireles sdatat ransfer
or (re)connection of amobile phon ewitht he mul‐
timedia sy stem.
Fu rther information can be obtained at :https://
www.mercedes-benz-mobile.com/
Using them obil ephone wit hNear Field Com‐
munication (NFC)
Re quirements:
R NFC is activated on them obile phone (see
th em anufacturer's operating instructions)
R The mobile phone's screen is switched on
and unloc ked( see them anufacturer's operat‐
ing instructions) #
Open thef lap of stowagec ompartment 1
abo vethem edia displa y. #
Toconnect amobile phone: holdtheN FC
area of them obile phone (see manufacturer's
operating instructions) on mat 2or place
th em obile phone on it. #
Followt he additional prom ptsont he media
sy stem displa ytoconnect them obile phone
(/ page194). #
Toreplac eam obile phone: holdthe NFC
area of them obile phone (see manufacturer's
operating instructions) on mat 2or place
th em obile phone on it. #
Followt he additional prom ptsont he media
sy stem displa ytoreplace them obile phone. #
Ifre qu ired, con firm thep romp ts on your
mobile phon e(see them anufacturer's operat‐
ing instructions).
If yo uw ish tocharge am obile phon ewithout con‐
nectin gittot he multimedia sy stem, place it on
th em at without firs tu nlocking thes creen.
Fu rther information can be found at :https://
www.mercedes-benz-mobile.com/ MBU
Xmultimedia sy stem 19 5

Only one mobile phone at
atime can be connec‐
te dv ia Android Auto to them ultimedia sy stem.
The availabilit yofAndroid Au toand Android Auto
apps ma yvarya ccordin gtothe countr y.
The service pr ovider is responsible fort his appli‐
cation and thes ervices and content connected to
it.
Information on Android Auto
While using Android Auto,v arious func tions of
th em ultimedia sy stem, fore xamp lethem edia
source Blue tooth®
audio, ar enotavailable.
Connecting amobile phone via Android Auto
(wired)
Requ irements:
R The multimedia sy stem is equipped wit hthe
function.
R The cur rent version of your device's operating
sy stem is being used (see them anufacturer's
operating instructions).
R Ther eisanI nternetconnection fort he full
ra ng eoff unctions forA ndroid Auto.
Multimedia sy stem:
4 © 5
Smartphone
5 Mercedes PRO &Apps 5
Android Auto
5 Star tAndroid Auto #
Connec tthe mobile phone totheU SB por ton
th em ultimedia sy stem using asuitable cable
(/ page203). #
If no other device is connected wit hthe sys‐
te mv ia Blue tooth®
or Apple CarPlay ®
(wire‐
less): confir mthe dat aprotection pr ovisions. #
If ano ther device is connected via Blue tooth®
,
Androi dAuto( wireless) or Apple CarPlay ®
(wireless) wit hthe sy stem: taponthe Tap
here to start Android Auto
for: message.
or #
Select thed evice in theí device list
under thea pplication.
All existin gdevice connection svia USB ,Blue‐
tooth ®
,A ndroid Au to(wireless) or Apple Car‐
Play ®
(wireless) ar edisconnec ted. The device
newl yconnected via cable is active.
% If an Android
Autoapplicatio nisactive, you
can cal lupthis activ eapplication using the
z or002B application buttons. Ac
cepting/rejecting thed atap rote ction pro‐
visions
% The
firs ta ctivatio nofA ndroidAutoont he
multimedia sy stem mus tbecarried out when
th ev ehicle is stationar yfor saf etyr easons.
Fo rthe initial star toft he application:a message
wit hthe dat aprotection pr ovision sappears. #
Select Accept &Start.
Re turning tothem ainm enu #
Press the00E2 button.
% If
yo uu se bo th thewired as well as wireless
Android Autofunction, obser vethat aw ire‐
less connectio nmaybe es tablished when the
device is next connected using Blue tooth®
or
af te rs tartin gt he multimedia sy stem. If
Android Autowa sn otdispla yedint hefore‐
ground be fore disconnecting, thea pplication
st arts in theb ackg round when reconnected.
Yo uc an call up Android Autointhem ain
menu.
Connecting amobile phone via Android Auto
(wireless)
Requ irements:
R The multimedia sy stem is equipped wit hthe
function.
R The cur rent version of your device's operating
sy stem is being used (see them anufacturer's
operating instructions).
R The device supports theA ndroid Autowire‐
less function.
R Blue tooth ®
is activated on thed evice (see the
manufacturer's operating instructions).
R The device is "visible" foro ther devices.
R The full rang eoff unctions forA ndroid Autois
onl ypossible wit hanInterne tconnection.
Multimedia sy stem:
4 © 5
Phone 5
í
Connecting amobile phone #
Connec tthe mobile phone using Blue tooth®
( / pag e194).
St arting Android Auto #
Select Start Androi dAuto. 200
MBUX multimedi asystem

%
Depending on
thec onfiguration of the
device, af terc onnecting them obile phone via
Blue tooth ®
,t he prom ptma yappear in the
media displa yasking if Android Autoshould
be star ted. The querym ustint hat case be
answered with Yes.
% It is possible at an
ytime toswitc hbetwe en
connection via Blue tooth®
or Android Auto
(wireless) in thed evice list.
Ac cepting/rejecting thed atap rotection pro‐
visions
Am essag ewitht he dat aprotection pr ovisions
appears. #
Select Accept &Start.
Re turning tothem ainm enu #
Press the00E2 button.
% If Android
Autowa sn otdispla yedint hefore‐
ground befor edisconnecting, thea pplication
st arts in theb ackg round when reconnected.
Yo uc an call up Android Autointhem ain
menu.
Calling up theA ndroid Autosound settings
Multimedia sy stem:
4 © 5
Smartphone 5
Android Auto
5 Z #
Select sound settings.
Ending Android Auto #
Disconnect thec onnectin gcable between the
mobil ephone and multimedia sy stem.
Mercedes-Benz recommends disconnecting
th ec onnectin gcable onl ywhen thev ehicle is
st ationar y. Tr
ansfer redv ehicle dat awith Android Auto
and Apple CarPlay ®Overvie
woftransfer redv ehicle data
Whe nusing Android Autoor Apple CarPlay ®
,c er‐
ta in vehicle dat aistransfer redtot he mobile
phone. This enables youtog ettheb esto ut of
selected mobile phone services. Vehicle dat ais
no td irectl yaccessible.
The following sy stem information is transmit ted:
R softwar erelease of them ultimedia sy stem
R system ID (anonymized)
The transfer of this dat aisusedtooptimize com‐
munication between thev ehicle and them obile
phone. To
do this, and toassig nseve ralv ehicles tothe
mobil ephone, avehicle ID is random lyge ner‐
ated.
Thi sh asno connection tothev ehicle identifica‐
tion number (VIN) and is dele tedw hen them ulti‐
media sy stem is rese t(/ pag e193).
The following vehicle status dat aistransmitted:
R transmission position engaged
R distinction between par ked, standstill ,rolling
and driving
R day/night mode of thei nstrument clus ter
The transfer of this dat aisusedtoalter ho wcon‐
te nt is displ ayed tocor respond tothed riving sit‐
uation.
The following position dat aistransmitted:
R coordinates
R speed
R compass direction
R acceleration direction
This dat aisonlyt ransfer redw hile then avigation
sy stem is active, in order toimpr oveit (e.g. so it
can continue functioning when in atunnel). Media
Information about media mode
Information about suppor
tedf ormats and
dat astorage media &
WARNING Risk of distraction whe nhan‐
dling da tastorag emedia
If yo uh andle adatas torage medium while
driving, your attention is diver tedf romt he
traf ficc onditions. Thi scould also cause you
to lose control of thev ehicle. #
Onlyhandle adatas tora ge medium
when thev ehicle is stationar y. %
Depending on
thee quipment ins talled play‐
bac kofv ideoform ats ma ynotbe possible. MBU
Xmultimedi asystem 201

5
Trac ka nd artist
6 Current trac knumber/trac kinplaybacklist
and activ edatas torage medium
7 Repeat
8 Settings
9 Device manager
A Controls playback
B Timeline
C Categories
D Random pl ayback Connecting
thed atas torage medi atot he
mu ltimedia sy stem Connectin
gUSB devices
* NO
TEDama gecaused byhigh temp era‐
tures High
temp eratures can damag eUSB devices. #
Remo vetheU SB device af teru se and
ta ke it out of thev ehicle. The multimedia connection unit is
found in the
stow agec ompartment in thec enter console and
has tw otype CUSB ports. #
Connec tthe USB device totheU SB port.
% USB hubs ar
enotsuppor tedbyt he multime‐
dia sy stem.
% When connectin gseve ralA pple ®
devices
simultaneousl y,pa ya ttention totheo rder in
whic hthe devices ar econnected. The multi‐
media sy stem onl yconnects wit hthe device
th at is connec tedf irst .A dditional Apple ®
devices that ar econnec tedatt he same time
ar eo nlys upplied wit hpowe r. Sear
ching fora nd authorizing aBluetooth ®
audio device
Requ irements:
R Blue tooth ®
is activated on them ultimedia
sy stem and audio equipment.
R The audio equipment supports theB luetooth ®
audio profiles A2DP and AVRC P.
R The audio equipment is "visible" foro ther
devices.
Multimedia sy stem:
4 © 5
Media 5
Bluetooth 5
00A5
Au thorizing anew Bluetoo th®
audio device #
Select Connect New Device.
De tected equipment is displa yedint he device
list. #
Select an audio device.
Auth orization starts .Ac odeisd isplayedon
th em ultimedia sy stem and on them obile
phone. #
Ifth ec odes ar eidentical, confir monthe
audioe quipment. #
Select Only as Bluetoot hAudio Device .
The Blue tooth®
audio equipmen tisconnec ted
wit hthe multimedia sy stem.
Connecting pr eviousl yauthorized Blue tooth ®
audio equipment #
Select aBluetooth ®
audio devic efromt he
list.
The connection is es tablished. St
arting media playback Ad
atas torage medium is connected tothem ulti‐
media sy stem.
Multimedia sy stem:
4 © 5
Media #
Select USBorBluetooth asthem edia source. Controlling media playback
Multimedia sy
stem:
4 © 5
Media #
Topause playback: select00CF. #
Tocontinue playba ck:select X. MBUX multimedia sy
stem 203