2020 MERCEDES-BENZ SPRINTER phone

Message in
the media displa y:
SOS NOT READY :th e ignition is not on or eCall is
not available.
During an active emer gency call, 0053appears in
th e displa y.
Yo u can find more information on there gional
av ailability of eCall at: http://www.mercedes-
benz.com/connect_ecall
% If an emer
gency call is una vailable or mal‐
functioning, a message tothis ef fect also
appea rsinthe multifunction display of the
instrument clus ter. Tr
iggering an automatic emer gency call Re
quirements:
R The ignition is switched on.
R The star ter battery has suf ficient charge.
If re stra int sy stems such as airbags or Emer gency
Te nsioning Devices ha vebeen activated af ter an
accident, eCall may automatically initia tean
emer gency call.
The eme rgency call has been made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call center.
R A messa gewith accident data is transmitted
to the Mercedes-Benz emer gency call center.
The Mercedes-Benz emergency call center
can transmit theve hicle position data toone
of the emer gency call centers.
The SOS button in theove rhead cont rol panel
fl ashes until the emer gency call is finished.
It is not possible toimmediately end an auto‐
matic emer gency call.
If no connection can be made tothe emer gency
services ei ther, a cor responding message
appears inthe media displa y. #
Dial the local emer gency number on your
mobile phone.
If an emer gency call has been initia ted:
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer gency
call center service pr ovider.
R Based on the call, the operator decides
whe ther it is necessary tocall rescue teams
and/or the police tothe accident site.
R If no vehicle occupant answers, an ambu‐
lance is sent totheve hicle immediately. Tr
iggering a manual emer gency call #
Using the SOS but ton in theove rhead con‐
trol panel: pressthe SOS button at least one
second long. #
Using voice control: UsetheVo ice Cont rol
Sy stem Call the Mercedes accident center
vo ice command (/ page189).
The emergency call has been made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call center.
R A messa gewith accident data is transmit ted
to the Mercedes-Benz emer gency call center.
The Mercedes-Benz eme rgency call center
can transmit theve hicle position data toone
of the emer gency call centers.
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer gency
call center service pr ovider.
If no connection can be made tothe emer gency
services ei ther, a cor responding message
appears inthe media displa y. #
Dial the local emer gency number on your
mobile phone.
Ending an unin tentional emer gency call #
Select 0076onthe multifunction steering
wheel. Depress the button for se veral sec‐
onds. Tr
ansmitted data with the emer gency call
sy stem Data transmit
tedby the eCall includes but is not
limited to:
R Vehicle's GPS position data
R GPS position data on thero ute
( (a few hundred me ters before the incident))
R Direction of tr avel
R Vehicle identification number
R Vehicle drive type
R Estimated number of people in theve hicle
R Whe ther Mercedes PRO connect is available
or not
R Whe ther the emer gency call was initiated
manually or automatically
R Time of the accident
R Language setting on the multimedia sy stem Breakdown assis
tance 293

Fr
equency band Maximum transmis‐
sion output
70 — cm — waveband
420 — 450 MHz 35 W
Tw o-w ayradio
(2G/3G/4G) 10 WThe
following can be used in theve hicle without
re strictions:
R two-w ayradios with a maximum transmission
output of up to100 mW
R two-w ayradios with transmit ter frequencies
in the 380 – 410 MHz frequency band and a
maximum transmission output of up to2 W
(trunked radio sy stem/T etra)
R mobile phones (2G/3G/4G)
There are no restrictions when positioning the
antenna on the outside of theve hicle forth efo l‐
lowing frequency bands:
R Trunked radio sy stem/T etra
R 70 — cm — waveband
R 2G/3G/4G Ve
hicle identi fication pla te,ve hicle identi fi‐
cation number (VIN) and engine number
Ve hicle identi fication pla te Depending on
theve hicle model, theve hicle iden‐
tification plate is located on the seat base of the
driver's seat or on the B-pillar.
% The data is
vehicle-specific and can dif fer
from that shown. Alw ays obser vethe specifi‐
cations on your vehicle's identification plate. Ve
hicle identification plate (e xample: US A,
comple te vehicles)
1 Vehicle manufacturer
2 VIN (vehicle identification number)
3 Perm issible gross mass
4 Perm issible gross mass of vehicle combina‐
tion
5 Perm issible front axle load
6 Perm issible rear axle load
7 Date of manufacture
8 Paint code Ve
hicle identification plate (e xample: US A,
incomple te vehicles)
1 Vehicle manufacturer
2 VIN (vehicle identification number)
3 Perm issible gross mass
4 Perm issible gross mass of vehicle combina‐
tion
5 Perm issible front axle load
6 Perm issible rear axle load
7 Date of manufacture
8 Paint code 338
Tech nical da ta

Android
Auto ......................................... 252
Connecting a mobile phone .............. 253
Control using the application but‐
to ns .................................................. 253
Ending .............................................. 253
No te ................................................. 253
Overview .......................................... 252
Sound settings ................................. 253
Tr ans ferred vehicle data ...................2 53
Animals Pets in theve hicle .............................. 45
Anti-lock braking sy stem
see ABS (Anti-lock Braking Sy stem)
Anti-skid chains
see Snow chains
Anti-theft Alarm sy stem
see ATA (Anti -Theft Alarm sy stem)
Anti-theft pr otection
Immobilizer ........................................ .61
Anti-theft pr otection
see ATA (Anti -Theft Alarm sy stem)
Apple CarPlay ®
...................................... 251
Connecting an iPhone ®
.................... 252
Control using the application but‐
to ns .................................................. 252
Ending .............................................. 252
No tes ................................................ 251
Overview ...........................................2 51
Sound settings ................................. 252
Tr ans ferred vehicle data ...................2 53
Ashtr ays
In the windshield stowage com‐
partment ............................................ 79
ASR (acceleration skid cont rol) .......... .147
Assistance graphic (on-board com‐
puter) ..................................................... 17 9
ASS YST PLUS ........................................ 278
Battery disconnection periods .......... 278
Displ aying the service due date ........ 278
Fu nction/no tes ................................ 278
Re gular maintenance work ............... 278
Special service requirements .......... .278
ATA (Anti-Theft Alarm sy stem) .............. .61
Ac tivating/deactivating the interior
motion sensor .................................... 63
Fu nction .............................................. 61
Interior motion sensor function .......... 63
St opping the alarm ............................. 62
Switching theto w- aw ay alarm
on/off ................................................ 62
To w- aw ay alarm function .................... 62 At
tachments .......................................... .22
AT TENTION ASSI ST....................... 162, 16 3
Fu nction ........................................... 16 2
Setting .............................................. 16 3
Sy stem limitations ............................1 62
Au thorized workshop
see Qualified specialist workshop
Au tomatic distance control
see Active Dis tance Assi stDISTRONIC
Au tomatic driving lights ........................84
Au tomatic transmission
DIRECT SELECT le ver ........................ 12 2
Engaging drive position .................... 12 3
Engaging neutral ............................... 12 2
Engaging reve rsege ar ...................... 12 2
Kickdown .......................................... 124
Re stricting the shift range ................ 124
Selecting pa rkposition .....................1 23
Tr ansmission position display .......... .122
Tr ansmission positions .................... .122
Au xiliary heating ..................................1 05
Fu nction ........................................... 105
Axle load .............................................. .338 B
Back support see Lumbar support (4-w ay)
BA S (Brake Assist Sy stem) .................. 14 6
Battery Charging ........................................... 295
Charging a vehicle battery ................2 95
Disconnecting the auxiliary battery
in the engine compartment .............. 300
Disconnecting thest ar ter battery .... 298
Jump -sta rting (vehicle) .................... .295
Ke y .................................................... .47
No tes (vehicle) ................................. 294
Re moving or ins talling thest ar ter
battery .............................................2 99
St arter battery .................................. 297
Battery main switch Notes ................................................ 12 0
Switching po wer supp lyon/off ......... 121
Belt see Seat belt
Belt warning
see Seat belt
Blind Spot Assist .................................. 16 4
Ac tivating/deactivating .................... 16 5
Fu nction ........................................... 16 4
Re ar Cross Traf fic Alert .................... 16 6388
Index

Cargo tie-down points
Info rm ation ...................................... 353
Carpet (care) ........................................ .290
Change bulbs Additional turn signal light (all-
wheel drive vehicles) .......................... 92
Changing a bulb see Changing bulbs
Changing a wheel Lowe ring theve hicle .........................3 31
Preparing .......................................... 327
Ra ising theve hicle ........................... 328
Re moving a wheel ............................ 330
Changing address ................................... 24
Changing bulbs ...................................... .90
High beam .......................................... 91
Indicator (front) .................................. 91
Interior lamps (rear compartment) ..... 94
License plate lamp ............................ .93
Light bulb types haloge n headlamps ..91
Low beam ........................................... 91
No tes .................................................90
Ta il lamp bulb types (Cargo Van
and Passenger Van) ............................ 92
Ta il lamp bulb types (chassis) ............ .93
Tu rn signal light (rear) (chassis) ..........94
Changing lamps see Changing bulbs
Changing owner ...................................... 24
Cha racteristics of the tire .................. .321
Cha rging
Bat tery ............................................. 295
Mobile phone (wireless) ..................... 82
Child saf ety lock (doors) ........................ 44
Child seat Attach ing (no tes) ................................ 40
Basic instructions ...............................36
Fr ont-passenger seat (no tes) .............. 43
LA TC H-type (ISOFIX) (ins talling) .......... 41
No tes on risks and dangers ................37
Re arwa rd-facing child restra int sys‐
te m (Information) .............................. .43
Secu ring on the front passenger
seat ....................................................43
Secu ring on there ar seat .................. .42
To pTe ther .......................................... 42
Children Avoiding dangers in theve hicle ..........37
Basic instructions ............................... 36
Special seat belt retractor .................. 40
Ci ga rette lighter ..................................... 79 Cleaning
see Ca re
Cleaning water drain valve of the air
intake box ............................................ .284
Climate control Activating/deactivating .................... 101
Ad justing rear-compartment heat‐
ing .................................................... 102
Air di stribution settings .................... 103
automatically controlling (rear
passenger compartment) ................ .103
Au xilia ryheating ...............................1 05
Carg o compartment ventilation ........ 108
Clearing fogged up windo ws............. 103
Control panel for dual-zone auto‐
matic clima tecontrol ....................... 100
Controlling automatically .................. 102
Hot-water auxiliary hea ter ............... .106
Operating unit for 3-zone auto‐
matic clima tecontrol ........................ 101
Re frigerant ....................................... 348
Setting the air distribution ................1 03
Switching air- recirculation mode
on/off .............................................. 104
Switching synchronization function
on/off (control panel) ...................... 103
Switching the A/C function on/off .. 102
Switching there ar wind ow
defros ter on/off .............................. .104
Switching the windshield heater
on/off ..............................................1 04
Ve ntilating theve hicle (con veni‐
ence opening) .................................... 60
Ve ntilation nozzles at front ............... 104
Ve ntilation nozzles in thero of ..........1 05
Ve ntilation nozzles, rear passenger
compartment .................................. .105
Cock pit (o verview) .................................. .6
Combination switch see High beam
see High-beam flasher
see Indicator
Compass .............................................. .239
Comp uter
see On-board computer
Connection status
Displ aying ........................................ .256
Overview .......................................... 256
Contacts ................................................ 247
Calling up ........................................ .247
Del eting ............................................ 24 8
Del eting favo rite s ............................. 24 9390
Index

Downloading (from mobile phone) ....
247
Importing ..........................................2 48
Importing (o verview) ........................ .247
Information ....................................... 247
Making a call .................................... 24 8
Na me form at .................................... 247
Options ............................................. 24 8
Saving as a favo rite .......................... 24 8
Selecting options for suggestions ..... 24 8
St oring ..............................................2 48
Conv enience closing .............................. 60
Con venience opening ............................. 60
Con versions ............................................ 22
Coolant Filling capacities .............................. .347
Coolant (engine) Checking le vel .................................. 282
No tes ................................................ 347
Copyright License ............................................... 30
Tr ademar ks........................................ 30
Co rnering light ...................................... .85
Crosswind Assist Function/no tes ................................ 14 8
Cruise control ...................................... .151
Ac tivating .......................................... 151
Buttons ............................................. 151
Calling up a speed ............................ 151
Deactivating ...................................... 151
Fu nction ............................................ 151
Re quirements .................................. .151
Selecting ........................................... 151
Setting the speed .............................. 151
St oring a speed ................................. 151
Sy stem limitations ............................1 51
Cus tomer Assi stance Center (C AC)...... 27
Cus tomer Relations Department ..........27 D
Dashboa rd
see Cockpit (o verview)
Dashboa rdlighting
see Instrument lighting
Data import/export ..............................213
Fu nction/no tes ................................. 213
Importing/exporting .........................2 13
Data recording (vehicle) ........................ 28
Date Setting the time and date automat‐
ically .................................................2 10Deale
rship
see Qualified speciali stwo rkshop
DEF ................................................ 136, 343
Ad ditive .................................... 136, 343
Displ aying thefill le vel ...................... 137
Filling capacity ................................. 344
Pu rity ........................................ 136, 343
Re filling ............................................ 137
Definitions (ti res and loading) ............ 323
Destination ...........................................2 32
Editing intermediate destinations ..... 225
Editing the pr evious destinations .... .232
External ............................................ 233
Quic k-access todestination infor‐
mation .............................................. 230
Saving (cur rent vehicle position) ...... 232
Destination entry ..................................2 17
Entering 3 wordaddresses .............. .221
Entering a POI or address ................. 217
Entering an intermedia tedestina‐
tion ...................................................2 25
Entering geo-coordinates .................. 221
No tes ................................................ 217
Selecting a contact ........................... 221
Selecting a POI ................................. 219
Selecting from global favo rite s ......... 222
Selecting from the map .................... 221
Selecting pr evious destinations ........ 219
De tecting inat tentiveness
see ATTENTION ASSIST
Diagnostics connection .........................25
Dial telephone number (on-board
computer) ............................................ .182
Diesel Low outside temp eratures ................3 41
No tes ................................................ 341
Diesel particulate filter
Au tomatic rege neration .................... 12 0
Displ aying load ................................ .120
No tes ................................................ 12 0
Digital Operator's Manual .....................20
Digital speedome ter ............................. 17 9
Dimming the inside rearview mir ror.... 98
DIRECT SELECT le ver............................ 12 2
Engaging drive position .................... 12 3
Engaging neutral ............................... 12 2
Engaging pa rkposition automati‐
cally .................................................. 12 3
Engaging reve rsege ar ...................... 12 2
Fu nction ........................................... 12 2
Selecting pa rkposition .....................1 23 Index
391

To
pping up ........................................ 281
Engine output Notes on changes .............................. .26
ENR (electronic le vel control) .............128
Fu nction ........................................... 12 8
Lo we ring theve hicle .........................1 29
Manually inflating air bello ws........... 13 2
Problems .......................................... 13 3
Ra ising theve hicle ............................1 29
Entering and exiting .............................. .50
Entering characters ............................ .207
Fu nction/no tes ................................ 207
Setting theke yboard ........................ 209
Using the media display ...................2 08
Environmental pr otection
No tes .................................................. 21
ESC (Electronic Stability Control)
see ESP ®
(Electronic Stability Prog ram)
ESP ®
Crosswind Assist .............................. 14 8
Tr ailer stabilization .......................... .148
ESP ®
(Electronic Stability Prog ram) ...147
Ac tivating/deactivating .................... 14 8
Fu nction/no tes ................................ 147
Exhaust emission moni toring .............. 11 3
Exterior lighting Care ................................................ .288
Exterior lighting see Lights F
Fa tigue de tection
see ATTENTION ASSIST
Favo rites
Ad ding .............................................. 204
Calling up .........................................2 04
Deleting ............................................ 205
Moving ............................................. 205
Overview .......................................... 204
Re naming ......................................... 205
Firs t-aid kit (soft sided) .......................292
Flat tire ................................................. .294
Changing a wheel ............................ .327
No tes ................................................ 294
Floor co vering
Ins talling/ removing (s tarter bat‐
te ry ) .................................................2 97
Floor mat ................................................ .83Fore
ign trip
Instructions ...................................... .113
symmetrical low beam ....................... 84
Fr ee software ........................................ .30
Fr equencies
Mobile phone .................................. .337
Tw o-w ayradio ...................................3 37
Fr ont airbag (driver, front passenger) .. 35
Fr ont door
Opening (from inside) ........................ .49
Unlocking (from inside) ...................... 49
Fr ont passenger bench seat
Fo lding the seat cushion forw ards/
backwards .......................................... 71
Fr ont seats
8- wa y adjustment options .................. 67
Ad justing (electrically) ........................ 67
Ad justing (manually) ..................... 64, 66
Memory function ................................ 67
Tu rning .............................................. .70
Wi th Seat Comfort Package ................ 66
Wi thout Seat Comfort Package .......... 64
Fu el ........................................................ 341
Ad ditives ...........................................3 41
Diesel ............................................... 341
Draining thefilter ............................ .285
E10 ................................................... 341
Flexible fuel vehicles .........................3 41
Fu elreser ve ..................................... 343
Gasoline ........................................... 341
Low outside temp eratures ................3 41
Problems .......................................... 13 5
Quality (diesel) .................................. 341
Quality (gasoline) .............................. 341
Re fueling .......................................... 13 3
Sulfur content ................................... 341
Ta nk capacity ................................... 343
Fu el consum ption (on-board com‐
puter) .................................................... .179
Fu el consum ption indicator
Calling up .......................................... 216
Fu ses ............................................. 304, 305
Before replacing ...............................3 04
Fu se box in the front-passen ger
fo ot we ll ............................................ 305
Fu se box in the seat base of the
driver's seat .....................................3 05
No tes ............................................... 304 396
Index

St
arting an automatic gasst ation
sear ch.............................................. 227
St arting the automatic service sta‐
tion sear ch....................................... 227
In tern et
Calling up a web page ...................... 257
Calling up thewe b br ows er set‐
tings .................................................2 58
Calling up web br ows er options .......2 58
Closing the br ows er .........................2 59
Deleting a bookma rk........................ 258
Deleting his tory ................................ 258
Managing bookmar ks....................... 258
In tern etconnection
Au tomatic disconnection .................. 256
Canceling permission (mobile
phone) ............................................. .256
Communication module function ..... 254
Connection status ............................ 256
Disconnection following Inactivity .... 256
Displaying the connection status .... .256
Es tablishing ...................................... 256
Es tablishing automatically ................ 256
Information ...................................... 254
Mobile phone de tails ........................ 256
Re strictions ...................................... 254
Setting access da ta(Blue tooth ®
) .....2 55
Setting up (Blu etoo th®
) .................... 255
Setting up (Wi-Fi) .............................. 255
Internet radio
Calling up thest ation list (category
last selec ted) .................................... 261
Internet radio
see TuneIn
iPhone ®
see Apple CarPl ay® J
Jack ........................................................ 327
Hydraulic .......................................... 306
Re moving thehy draulic jack from
th estow age compartment .............. .307
St orage location of hydraulic jack .... 306
Jump-start connection .........................295 K
Ke y........................................................... 46
Battery ............................................... 47
Electrical consumption ....................... 47
Fu nctions ........................................... 46
Ke yring attachment ........................... 47
Mechanical key .................................. .47Overview ............................................ 46
Problem ..............................................48
Ra
dio connection ...............................46
Un locking setting ................................ 47 L
Labeling (tires) see Tire labeling
Lane de tection (au tomatic)
see Active Lane Keeping Assist
Lane Keeping Assist ............................ .166
Fu nction ........................................... 16 6
Sy stem limitations ............................1 66
Tr ailer operation .............................. .166
Lane Keeping Assist
see Active Lane Keeping Assist
see Lane Keeping Assist
Language ............................................... 213
No tes ................................................ 213
Setting .............................................. 213
LA TC H-type (ISOFIX) child seat
securing sy stem
In stalling ............................................ .41
Le vel control
see ENR (elect ronic le vel control)
License pla telamp (changing bulbs) .... 93
Light switch (o verview) ........................ .84
Lighting see Lights
Lights ...................................................... 84
Ad aptive Highbeam Assist .................. 86
Au tomatic driving lights ...................... 84
Combination swit ch............................ 85
Co rnering light ................................... 85
Driving abroad (symmetrical low
beam) .................................................84
Haza rdwa rning lamps ........................ 85
High beam .......................................... 85
High-beam flasher .............................. 85
Indicator ............................................ .85
Light switch ........................................ 84
Low beam ........................................... 84
Pa rking light ...................................... .84
Re ar fog light ...................................... 84
Re sponsibility with lighting sy stems ... 84
Setting theex terior lighting switch-
off delay time .....................................86
Setting the instrument lighting ......... 178
Switching the sur round lighting
on/off ................................................ 87
Limited Warranty (vehicle) ....................27 398
Index

Copyright and trademar
ks................ 261
Making video settings ...................... 265
No tes about the sear chfunction in
categories ........................................ 264
Overview of the media menu ............ 262
Playing back similar music trac ks..... 263
Re moving a favo rite song ................. 263
Sear ching for a music track
according tomood ........................... 264
St arting a sear chin categories ........ .264
St arting media playback .................. .263
Suppor tedfo rm at and data storage
media ............................................... 261
Surprise mix .....................................2 63
Using theke yword sear ch................ 264
Memo ryfunction (seat) ......................... 69
Menu (on-board computer) Assis tance graphic ........................... 17 9
Media ............................................... 182
Na vigation ......................................... 181
Overview ...........................................1 76
Ra dio ................................................ 181
Service ............................................. 178
Settings ............................................ 183
Te lephone ........................................ .182
Tr ip .................................................. .179
Mercedes me Information ....................................... 19 5
Mercedes me connect Breakdown assi stance call via the
breakdown assis tance button ........... 19 6
Calling the Cus tomer Center ............ 19 5
Consenting todata transfer .............. 19 6
Information ....................................... 19 5
Making a call via theove rhead con‐
trol panel .......................................... 19 6
Tr ans ferred data ...............................1 96
Mercedes PRO Information ....................................... 19 5
Mercedes PRO connect Breakdown assi stance call via the
breakdown assis tance button ........... 19 6
Calling the Cus tomer Center ............ 19 5
Consenting todata transfer .............. 19 6
Information ....................................... 19 5
Making a call via theove rhead con‐
trol panel .......................................... 19 6
Tr ans ferred data ...............................1 96
Message (multifunction display) see Displ aymessa ge
Message memory ................................. 355 Messages
.............................................. 24 9
Calling a message sender ................ .251
Composing ...................................... .250
Configu ring the displa yedte xt
messa ges ......................................... 250
Deleting ............................................ 251
Fo rw arding ...................................... .250
Overview .......................................... 24 9
Re ading ............................................ 250
Re plying ...........................................2 50
Sending ............................................ 250
Using a number/URL ........................ 251
Using temp lates .............................. .250
Vo ice commands (Voice Cont rol
Sy stem) ............................................ 19 3
Mir rors
Ad justing the inside rearview mir ror ... 98
Mir rors
see Outside mir rors
Mobile phone ........................................ 337
Canceling permission for Internet
connection ....................................... 256
Fr equencies ...................................... 337
Tr ansmission output (maximum) ...... 337
Wi reless charging .............................. .82
Mobile phone see Android Auto
see Apple CarPlay ®
see Mobile phone
see Telephone
Mobile phone voice recognition
St arting ............................................ 24 6
St opping ...........................................2 46
Model series ......................................... 338
Mounting a load ................................... .271
Multi Purpose Vehicle (MPV) ................. 26
Multifunction display (on-board
comp uter) ............................................. 17 7
Multifunction steering wheel
But tonove rview ................................ 176
Multifunction steering wheel
see Steering wheel
Multimedia sy stem
Ad justing thevo lume ........................ 202
Main functions .................................. 201
Re storing (factory settings) ............... 215
Switching the sound on/off .............. 201
Multimedia sy stem
see Display (multimedia sy stem)
see Ente ring characters
see MBUX multimedia sy stem (o verview) 400
Index