2020 MERCEDES-BENZ SPRINTER manual transmission

Emer
gency Re
moving the saf etyve st The saf
etyve st is located in thestow age com‐
partment in the driver's door. #
Remo vethe saf etyve st from thestow age
compartment.
% Saf
etyve sts can also be stored in thestow‐
age compartments of there ar doors and the
front-passenger door. 1
Maximum number of washes
2 Maximum wash temp erature
3 Do not bleach
4 Do not iron
5 Do not tumble dry
6 Do not dr y-clean
7 This is a class 2 vest
The saf etyve st only fulfills the legally required
st andards if it is the cor rect size and is com‐
ple tely closed.
Re place the saf etyve st:
R if damaged or if there flex strips are dirty
R ifth e maximum permitted number of washes
is exc eeded
R ifth e saf etyve st's fluorescence has faded Re
moving the firs t-aid kit (soft sided) The
firs t-aid kit (soft sided) is located in thestow‐
age compartment in the front passenger door. #
Remo vefirs t-aid (soft sided) kit from the
stow age compartment. Re
moving the warning lamp The
warning lamp is located in thestow age com‐
partment in the front-passenger door. #
Remo vethewa rning lamp from thestow age
compartment. Emer
gency Call Sy stem Information on
the emer gency call sy stem USA onl
y:Your vehicle is equipped with the
Emergency Call Sy stem ("eCall"). This feature can
help sa velives in theev ent of an accident. eCall
in no wayre places assis tance pr ovided from dial‐
ing 911.
eCall only functions in areas where mobile phone
co verage isavailable from the wireless service
pr ov iders. Insuf ficient network co verage from the
wireless service pr oviders may result in an emer‐
ge ncy call not being transmitted.
eCall is a standard feature in your Mercedes-Benz
ve hicle. In order tofunction as intended, the sys‐
te m relies on the transmission of data de tailed in
th eTr ansmit ted Data section that follo ws
( / page 293). Todisable eCall, a cus tomer must
visit an authorized Mercedes-Benz Service
depa rtment todeactivate theve hicle's communi‐
cation module.
Deactivation of this module pr events the acti‐
va tion of any and all Mercedes PRO connect
se rvices. Af ter the deacti vation of eCall, auto‐
matic eme rgency call and manual emer gency
call will not be available.
The ignition must be switched on before an auto‐
matic emer gency call can be made.
% eCall is acti
vated at thefa ctor y.
% eCall can be deactivated
byan authorized
Mercedes-Benz dealer. Please no tethat in
th eeve ntow nership of theve hicle is trans‐
fe rred toano ther ow ner in its deacti vated
st ate, eCall will remain deactivated unless
th e new owner visits an au thorized
Mercedes-Benz dealership toreactivate the
sy stem. Emer
gency Call Sy stem eCall can help
toreduce the time between an
accident and the ar riva l of emer gency services at
th e site of the accident. It helps locate an acci‐
dent site in places that are dif ficult toaccess.
Ho wever,eve n if a vehicle is equipped with eCall,
th is does not mean the sy stem is ON. As such,
eCall does not replace dialing 911 in theeve nt of
an accident.
The emergency call can be made au tomatical ly
( / page 293) or manually (/ page 293). Only
make emer gency calls if you or others are in need
of rescue. Do not make an emer gency call in the
eve nt of a breakdown or a similar situation. 292
Breakdown assis tance

Display messages
Possible causes/consequences and 0050 0050Solutions
0024
Parking Brake Inopera-
tive *A
malfunction has occur red in the sy stem; the parking brake is inop‐
erative. &
WARNING Risk of an accident due toa brake sy stem mal‐
function
If th e brake sy stem is malfunctioning, braking characteristics
may be impaired. #
Drive on carefull y. #
Have the brake sy stem checked immediately at a qualified
specialist workshop. #
Park theve hicle on a le vel sur face only and secu reit against
ro lling away. #
Vehicles with automatic transmission: shiftthe transmission
to position 005D. #
Have the brake sy stem checked at a qualified specialist work‐
shop immediatel y.
0024 Incline Too Steep See
Operator's Manual *T
he on-board electrical sy stem voltage is low or a malfunction has
occur red in the sy stem; the holding forc e may not be suf ficient for
th e incline. &
WARNING Risk of accident if the electrical parking brake
has insuf ficient holding force
If th e electrical parking brake does not ha vesuf ficient holding
fo rc e on a steep incline, theve hicle may rollaw ay. #
Park theve hicle on a le vel sur face only and secu reit
against rolling away. #
Shift the automatic transmission toposition 005D. Obser
vethe no tes on parking theve hicle (/ page140).
0024 Par king Brake See Oper-
ator's Manual *T
he on-board electrical sy stem voltage is low or a malfunction has
occur red in the sy stem; the closing forc e may not be suf ficient for
th e incline. &
WARNING Risk of an accident due toa brake sy stem mal‐
function
If th e brake sy stem is malfunctioning, braking characteristics
may be impaired. #
Drive on carefull y. #
Have the brake sy stem checked immediately at a qualified
specialist workshop. #
Park theve hicle on a le vel sur face only and secu reit against
ro lling away. #
Vehicles with automatic transmission: shiftthe transmission
to position 005D. #
Have the brake sy stem checked at a qualified specialist work‐
shop immediatel y. Displ
aymessa ges and warning and indicator lamps 357

Display messages
Possible causes/consequences and 0050 0050Solutions #
Pull over and stop theve hicle safely as soon as possible,
paying attention toroad and traf fic conditions. Do not con‐
tinue driving under any circums tances. #
Consult a qualified specialist workshop. #
Stop theve hicle immediately in accordance with the traf fic con‐
ditions. Do not continue driving. #
Consult a qualified specialist workshop.
Shift to 'P' or 'N' to Start
Engine *
Yo u ha veattem pted tostart the engine in transmission position 005B
or 005E. #
Shift the transmission toposition 005Dor005C.
To Engage Transmiss.
Position R First Depress
the Brake *
Yo u ha veattem pted toshift from position 005Bor005C toposition 005E. #
Depress the brake pedal. #
Shift the transmission toposition 005E.
Air Conditioning Malfunc-
tion See Operator's Man-
ual *T
he function of the climate cont rol sy stem is temp orarily restricted.
The quantity of air and flow of fresh air are contro lled automatically. #
Have the climate cont rol sy stem checked at a qualified specialist
wo rkshop.
Auxiliary Battery Mal-
function *T
he auxiliary batteryforth e transmission is no longer being
ch arge d. #
Visit a qualified specialist workshop. #
Until then, alw ays shift the transmission toposition 005Dmanually
before you swit choff the engine. #
Before leaving theve hicle, apply the parking brake.
Reversing Not Possible
Service Required *T
he transmission is malfunctioning. It is no longer possible toselect
re ve rsege ar. #
Visit a qualified specialist workshop.
Transmission Malfunc-
tion Stop *T
he transmission is malfunctioning. The transmission automatically
shifts toposition 005C. #
Stop theve hicle immediately in accordance with the traf fic con‐
ditions. #
Shift the transmission toposition 005D. #
Consult a qualified specialist workshop.
0072
Vehicle Operational
Switch the Ignition Off
Before Exiting *Y
ou are about toexitth eve hicle when it is in a ready-to-d rive state. #
When youex itth eve hicle, switch off the ignition and take the
ke y with you. #
Ifyo u do not exitth eve hicle, switch off the electrical consum‐
ers, e.g. the seat heating. Otherwise, the12 ‑V battery may dis‐
ch arge and it will be possible tostart theve hicle only with the
aid of a second battery (s tarting assis tance).
Service Required Do Not
Shift Gears Visit Dealer *T
he transmission is malfunctioning. The transmission position can
no longer be changed. Display messages and
warning and indicator lamps 373

Display messages
Possible causes/consequences and 0050 0050Solutions #
Ifth e transmission is in position 005B, visit aqualified specialist
wo rkshop, without changing the transmission position. #
For all other transmission positions, park theve hicle in a safe
location. #
Inform a qualified specialist workshop or breakdown service.
Only Shift to 'P' when
Vehicle is Stationary *
The transmission can only be shif tedto position 005Difth eve hicle is
at a standstill.
N Permanently Active
Risk of Rolling Away *W
hile theve hicle is rolling or driving, the transmission was shif ted
to position 005C. #
Tostop, depress the brake pedal and, when theve hicle is at a
st andstill, shift the transmission toposition 005D. #
Tocontinue your journe y,shift the transmission toposition 005B
or 005E.
Driver's Door Open &
Transmission Not in P
Risk of Vehicle Rolling
Away *T
he driver's door is not fully closed and the transmission is in posi‐
tion 005E,005Cor005B. #
When parking theve hicle, shift the transmission toposition 005D.
Apply Brake to Shift
from 'P' *Y
ou ha veattem pted toshift toa dif fere nt transmission position from
position 005D. #
Depress the brake pedal.
x Vehicle Tracker has
been activated. Details:
see manual or associ-
ated mobile app. or
Vehicle locating activa-
ted – see manual or
mobile app. *T
hevehicle features activated services from Mercedes PRO.
Locating theve hicle may be possible within the frame workof
Mercedes PRO connect. #
Check thest atus of the activated services at http://
mercedes.pro. #
Ask theve hicle owner forth e de tails.
g
Step Not Extended See
Operator's Manual or
Step Not Extended Mal-
function *T
he electrical step is not, or is only partially, extended. #
Ensu rethere is suf ficient clea rance forth e electrical step. #
Open or close the sliding door again. #
Ifth e electrical step does not comple tely ex tend again, push it in
manually (emergency release) (/ page 58). #
Inform passen gers that thestep is missing before they exitthe
ve hicle.
g
Step Not Retracted See
Operator's Manualor
Step Not Retracted Mal-
function *T
he electrical step is not, or is only partially, retracted. #
Ensu rethere is suf ficient clea rance forth e electrical step. #
Open or close the sliding door again. #
Ifth e electrical step does not comple tely retract again, push it in
manually (emergency release) (/ page 58). 374
Displaymessa ges and warning and indicator lamps

Cur
rently Una vailable Radar Sen‐
sors Dirty .........................................3 62
Driver's Door Open & Transmission
Not in P Risk of Vehicle Rolling
Aw ay ................................................. 374
N Pe rm anently Active Risk of Roll‐
ing Away ........................................... 374
Only Shift to'P' when Vehicle is
St ationary ........................................ .374
Ra dar Sensors Dirty See Opera‐
to r's Manual .................................... .358
Re generation Not Possible ............... 367
Re versing Not Possible Service
Re quired .......................................... .373
Service Required Do Not Shift
Gears Visit Dealer ............................. 373
Shift to'P' or 'N' toStart Engine ......373
SOS NOT READY .............................. 359
Ti re Press. Monitor Cur rently
Un available ...................................... .369
Ti re Pressure Monitor Inoperative ....370
Ti re Pressure Monitor Inoperative
No Wheel Sensors ............................3 69
To Engage Transmiss. Position R
Fir stDep ress the Brake .................... 373
Tr af fic Sign Assi stCamera View
Re stricted See Ope rator's Manual ... 362
Tr af fic Sign Assi stCur rently
Un available See Operator's Manual
.......................................................... 363
Tr af fic Sign Assi stInoperative .......... 362
Tr ansmission Malfunction Stop ......... 373
Display range (trip menu) ....................17 9
Display total di stance (trip menu) ......17 9
Distance cont rol
see Active Dis tance Assi stDISTRONIC
Di stance recorder
see Trip dis tance
DI STRO NIC
see Active Dis tance Assi stDISTRONIC
Door Locking (emergency key) .................... 50
Un locking (emer gency key) ................ 50
Door cont rol panel ................................ .16DO
T,Tire Identification Number
(TIN) ....................................................... 320
Drinking and driving .............................111
Drive Away Assist .................................1 65
Driver's seat see Seats
Driving and drinking .............................111
Driving characteristics (unusual) ....... 308
Driving instructions Foreign trip (information) .................. 11 3
Driving light see Automatic driving lights
Driving no tes
Brake subject toload ........................ 11 4
Braking ............................................. 11 4
Breaking-in no tes .............................. 111
Downhill gradient .............................. 11 4
Drinking and driving .......................... 111
Gene ral driving tips .......................... .111
New brake discs and brake pads/
linings ............................................... 11 4
Pa rking brake .................................... 11 4
Re stricted braking ef fect (salt-trea‐
te dro ads) ........................................ .114
Tr ansport byrail ................................ 11 4
We tro ad sur faces ............................ .114
Driving Sa fety Sy stem
ABS (Anti-lock Braking Sy stem) ........ 14 6
ASR (acceleration skid control) ........ 147
BA S (Brake Assi stSystem) ............... 14 6
EBD (electronic brake forc e distri‐
bution) ..............................................1 48
ESP ®
Crosswind Assist ..................... 14 8
ESP ®
trailer stabilization .................. 14 8
Overview .......................................... 14 6
Ra dar sensors .................................. 14 5
Re sponsibility ................................... 14 5
Driving saf ety sy stem
see Active Brake Assi st
see ESP ®
(Electronic Stability Prog ram)
Driving sy stem
see 360° Camera
see Activating/deactivating the
HOLD function
see Active Dis tance Assi stDISTRONIC
see Active Lane Keeping Assist
see ATTENTION ASSIST
see Blind Spot Assist
see Cruise control
see HOLD function
see Lane Keeping Assist 394
Index

see
Parking Assist PARKTRONIC
see Rear view camera
see Traf fic Sign Assi st
Driving tips Driving abroad (symmetrical low
beam) ................................................ .84
Driving in winter ................................ 11 5
Driving off-road ................................. 11 6
Driving on flooded roads .................. .115
Driving on wetro ads ........................ .115
Hyd roplaning .................................... 11 5
Dr ow siness de tection
see ATTENTION ASSIST
DSR (Downhill Speed Regulation)
Ac tivating/deactivating .................... 127
No tes ................................................ 12 6
Dual-zone au tomatic climate con‐
trol (control panel) ............................... 100
DY NA MIC SELECT
Displaying vehicle data ..................... 215E
E10 ........................................................ .341
EBD (electronic brake forc e distri‐
bution) .................................................. .148
ECO display Function ............................................ 11 9
Re setting .......................................... 180
Electric pa rking brake .......................... 14 3
App lying automatically .................... .143
Applying or releasing manually ........ .144
Emergency braking ........................... 14 4
No tes ................................................ 14 2
Re leasing automatically .................... 14 3
Electric sliding door Function ............................................. 52
Opening wi thbutton ...........................52
Opening with the door handle ............ 54
Opening/closing with theke y ............ 54
Programming theke y ........................ .54
Re setting ............................................ 55
Un locking manually ............................ 54
Electrical closing assi st
No tes .................................................52
Electrical consum ption
Ke y .................................................... .47
Electrical fuses see Fuses
Electrical step
Emer gency release ............................ .58
Extending/r etra cting .......................... 57Fu
nction ............................................. 57
Obs tacle ............................................. 57
Pr eve nting extending ......................... .57
Electronic Stability Prog ram
see ESP ®
(Electronic Stability Prog ram)
Electronics ............................................ 337
Emer gency
Assis tance overview .......................... .18
Fir st-aid kit (so ftsided) .................... 292
Saf etyve st ....................................... 292
Wa rning lamp .................................. .292
Emer gency braking
Elect ric pa rking brake ...................... .144
Manual parking brake ....................... 14 2
Emer gency call sy stem
Au tomatic emergency call ............... .293
Information ...................................... 292
Manual emer gency call .................... 293
Overview .......................................... 292
Tr ans ferred data ...............................2 93
Emer gency engine start ..................... .304
Emer gency operation mode
St arting theve hicle ........................... 11 0
Emer gency Tensioning Devices
Ac tivation ........................................... 32
En gaging drive position (automatic
transmission) ........................................ 12 3
Engaging neut ral (automatic trans‐
mission) ................................................ .122
Engaging reve rsege ar ......................... 12 2
Engaging/disengaging LOW RANGE ...12 6
Engine Engine number ................................ .338
Pa rking (s tart/s top button) .............. 14 0
Problems .......................................... 13 5
St arting (in emer gency operation
mode) ............................................... 11 0
St arting (s tart/s top button) .............. 11 0
St arting assis tance .......................... 295
Engine data Showing ............................................ 216
Engine electronics (no tes) ...................3 37
Engine number .................................... .338
Engine oil .............................................. 281
Ad ditive ............................................ 344
Checking the oil le vel (on-board
computer) ........................................ .281
Checking the oil le vel with a dip‐
st ick ................................................ .280
Filling capacity ................................. 345 Index
395

Glo
vebox ...........................................77
Sulfur content ....................................... 341
Summer tires ........................................3 08
Sur round lighting
Switching on/off ................................ 87
Sur round View
see 360° Camera
Switch-off delay time Exterior ............................................... 86
Interior ............................................... 90
Switching air-recirculation mode
on/off .................................................... 104
Switching on ignition (start/s top
button) .................................................. 109
Switching seat heating on/off ..............76
Switching synchronization function
on/off (control panel) ..........................103
Switching the A/C function on/off ....102
Switching there ar window
defros ter on/o ff................................... 104
Switching the windshield heater
on/off .................................................... 104
Sy stem settings
Ac tivating/deactivating PIN pro‐
te ction .............................................. 213
Re set function (multimedia sys‐
te m) .................................................. 215
Setting the dis tance unit ................... 213
Setting the time and date automat‐
ically .................................................2 10
Setting the time zone ........................ 210
Setting the time/date form at .......... .210
Sy stem settings
see Blue tooth®
see Data import/export
see Language
see Software update
see Wi-Fi T
Ta ilpipes (care) .................................... .288
Ta nk capacity
Fu el .................................................. 343
Re ser ve(fuel) ...................................3 43
Ta nk content
DEF .................................................. 344
Te ch nical data
Information ....................................... 337
No tes (trailer hitch) .......................... 349 Ti
re pressure monitor .......................3 17
Ve hicle identification plate ............... 338
Te lephone ...................................... 182, 24 2
Ac tivating functions du ring a call ...... 24 6
Calls with se veral participants .......... 24 6
Changing the function of a mobile
phone ............................................... 24 4
Connecting a mobile phone (Near
Field Communication (NFC)) ............ 24 5
Connecting a mobile phone (Pass‐
ke y) .................................................. 24 3
Connecting a mobile phone
(Secure Simple Pairing) .................... 24 3
Connecting a second mobile phone
(Secure Simple Pairing) .................... 24 4
Disconnecting a mobile phone ......... 24 4
Importing contacts ........................... 24 8
Importing contacts (o verview) .......... 247
Incoming call during an existing
call .................................................. .246
Information ....................................... 24 3
Inter changing mobile phones (two
phone mode) .................................... 24 4
Menu (on-board computer) ............... 182
Mobile phone voice recognition ........ 24 6
No tes ................................................ 24 3
Operating modes .............................. 24 2
Re ception and transmission vol‐
ume .................................................. 24 5
Ring tone volume .............................. .245
Switching mobile phones ................. 24 4
Switching mobile phones (Near
Field Communication (NFC)) ............ 24 5
Te lephone menu overview ................2 42
Te lephone operation ........................ .246
Tw o phone mode (function) .............. 24 4
Using Near Field Communication
(NFC) ................................................ 24 5
Vo ice commands (Voice Cont rol
Sy stem) ............................................ 189
Wi reless charging (mobile phone) ...... 82
Te lephony operating modes
Blue tooth ®
Te lephony ...................... .242
Te mp erature grade ............................... 319
Te xt messages
Vo ice commands (Voice Cont rol
Sy stem) ............................................ 19 3
Te xt messages
see Messages
Ti e-d owney es ...................................... .274
Time Manual time setting .......................... 210406
Index