2020 MERCEDES-BENZ S-CLASS Owner's Manual

#
Ifyo uc anno tb es ureo fthis, stop the
ve hicle whilstpaying attention toroad
and trafficc ondi tions andoperate the
eq uipment withthe vehicle statio nary. Using
Mercedes-Benz Link,various functions
and select edmobile phoneappscanbetransf er‐
re dt ot he media display.
The Mercedes-B enzLink controlb ox supplemen ‐
ta ry equipment isrequ ired fort his. Youc an
obt ain this at an aut hor ized Mercedes -Benz Cen‐
te r.
% The Mercedes-B enzLink controlb ox uses
th eA ndroid oper ating system.
% The service prov ider isresponsible fort hese
apps andthes ervices andcontent conne c‐
te dt oit.
Connecting Mercedes-B enzLink withthe
mu ltim edia system #
Conn ecttheM ercedes- BenzLinkcontrol bo x
wit hthe ç USBportofthe multimedia
connect ionunit using asuitable connect ing
cable. %
Asuitable connect ingcable isavailable sep‐
ar atelya tana uthor izedM erced es-Ben zCen‐
te r.
Using Mercedes-Benz Link
Re quirement s:
R The Mercedes- BenzLink con trol bo xisc on‐
nec tedw itht he multimedia system using the
ç USBport.
Multimedi asyst em:
4 Connec t5
Mercedes- BenzLink #
Select MBLink.
The mobile phonefunctionsand apps are
av ailable andshownonthem edia displa y.
Yo uc an find mor einfor ma tionint he Mer cedes-
Benz Linkcontr olbo xo per ating instruction s.
Ending Mercedes-Benz Link
Multimedia system:
4 Connec t5
Mercedes- BenzLink #
Select Disconnect.
The connect ionisended. The
mobile phonecontinues tobe supplied
wit he lect ricity .
or #
Disco nnect thec onnect ingcable between
th eM ercedes- BenzLinkcontrol bo xa nd the
multime diasystem.
% Mer cedes- Benzrecomme ndsdisconnecti ng
th ec onnect ingcable onlyw hen thev ehicle
is statio nary. App
leCar Play® Ov
ervie wo fAppleCar Play® &
WARNIN GRisk ofdist ra ction from infor‐
mati onsystems andcomm unication s
eq uipment
If yo uo per atei nfor mat ionand comm unic a‐
tio ne quipme ntintegratedi nt he vehicle
when driving, youw illbe distract edfrom the
tr af fics ituation. Thiscouldalso cau seyout o
lose control of thev ehicle. Multimedia
system 35
1

#
Onlyoper atet his equipme ntwhen the
tr af fics ituation per mits. #
Ifyo uc anno tb es ureo fthis, stop the
ve hicle whilstpaying attention toroad
and trafficc ondi tions andoperate the
eq uipment withthe vehicle statio nary. Yo
um usto bse rvet he legalrequ iremen tsfort he
countr yinw hich youa recur rentl yd rivi ng when
op erati ng them ultimedia system.
iPhone ®
func tionscan be used viathem ultime‐
dia system using Apple CarPla y®
.T he ya reoper‐
at ed using thec ent ralc on trol elemen torthe
Sir i®
vo ice- oper ated con trol system. Youc an
act ivat et he voice- oper ated con trol system by
pr essing andholding the00E3 buttononthe
multifu nctionsteer ing wheel.
When usingApple CarPla y®
via thev oice-oper‐
at ed contr olsystem, them ultimedia system can
st ill be oper ated via theV oice Contr olSy stem
(/ page277).
On lyone mobile phoneatat ime canbeconn ec‐
te dv iaApple CarPla y®
to them ultimedia sys‐
te m. The
availabilit yofAppleCarPla y®
ma yvary
acc ordin gtot he countr y.
The service prov ider isresponsible fort his appli ‐
cation andthes ervices andcontent conne cted
to it.
Apple CarPla y®
is ar egis tere dt rademar kof
Apple Inc.
Inf ormat iononApple CarPla y®
While usingApple CarPla y®
va rious funct ionsof
th em ultimedia system, e.g.telephon yorthe
media sourcesBlue tooth®
audio andiPod ®
,a re
una vailable.
Onl yone routeg uidan cecan beact ivea tat ime.
If ro uteg uidan ceisact iveo nthe multimedia sys‐
te m, itis closed whenrouteg uidan ceisstar ted
on them obile phone.
Connecting aniPhone ®
via Apple CarPla y®
Re quirement s:
R Apple ®
oper atingsystemv ersion iOS8.3or
abo veisins talled onthei Phone ®
.
R AnInterne tc onnect ionisrequ ired fort he full
ra ng eo ffunc tions forA pple CarPla y®
. R
The iPho ne®
is connect edtothem ultimedia
sy stem viatheU SBpor tç using asuita‐
ble cable (/page370).
Mu ltimed iasystem:
4 Connec t5
Apple CarPlay
Se tting automat icor manu alstar t
Am essa geappear swhen connectedf or thef irst
time. #
Automatic star t:select Automatically.
Start Automatically isactiv ated 0073.
Apple CarPla y®
will nows tart imm ediat ely
af te rt he iPhone ®
is connect edtothem ulti‐
media system using aUSBcable. #
Manua lstar t:select Manual ly. #
Select thei Phone ®
in thed evice list.
Ac cep ting/r eject ingthed atap rotection reg‐
ulat ions
Am essag ewitht he dat aprotection regulations
appear s. #
Select Accept &Start .
or 352
Multimedia system

#
Select Decl ine&End.
Ex iting Appl eCarP lay® #
Press the00E2 buttononthem ultifunc tion
st eer ing wheel, fore xamp le.
% IfApp leCarPla y®
wa sn otdispla yedi nt he
fo re grou nd before discon necting,thea ppli‐
cation star ts intheb ackg round when recon‐
nect ed.Youc an call upApple CarPla y®
in
th em ainmenu.
Calling upApple CarPla y®
sound settings
Multimedia system:
4 Connec t5
Apple CarPlay 5
Sound #
Select thes ound menu (/page387).
Ending AppleCarPla y®
Multimedia system:
4 Connec t5
Apple CarPlay #
Select Disconnect.
The connect ionisended.
The mobile phonecontinues tobe supplied
wit he lect ricity .
or #
Disco nnect thec onnect ingcable between
th em obile phone andmultimedia system.
Mer cedes- Benzrecomme ndsdisconnecti ng
th ec onnect ingcable onlyw hen thev ehicle is
st atio nary. Andr
oidAuto Andr
oidAutoove rview &
WARNIN GRisk ofdist ra ction from infor‐
mati onsystems andcomm unication s
eq uipment
If yo uo per atei nfor mat ionand comm unic a‐
tio ne quipme ntintegratedi nt he vehicle
when driving, youw illbe distract ed from the
tr af fics ituation. Thiscouldalso cau seyout o
lose control of thev ehicle. #
Onlyoper atet his equipme ntwhen the
tr af fics ituation per mits. #
Ifyo uc anno tb es ureo fthis, stop the
ve hicle whilstpaying attention toroad
and trafficc ondi tions andoperate the
eq uipment withthe vehicle statio nary. Yo
um usto bse rvet he legalrequ iremen tsfort he
countr yinw hich youa recur rentl yd rivi ng when
op erati ng them ultimedia system.
Mobile phonefunctionscan be used with
An droid Autousin gthe Andr oidoper ating sys‐
te mo nthe multimedia system. Itis oper ated
using thec ent ralc on trol elemen torthe voice
con trol. Youc an act ivat et he voice- opera tedc on‐
tr ol system bypressing andholding the00E3
butt ononthem ultifunc tionsteer ing wheel.
When usingAndroid Autovia thev oice-opera ted
contr olsystem, them ultimedia system can still
be opera tedv iatheV oice Contr olSy stem
(/ page277).
On lyone mobile phoneatat ime canbeconn ec‐
te dv iaAn droid Auto tothem ultimedia system.
The availabilit yofAndroid Au toand Android Auto
App smayvary acc ordin gtot he countr y.
The service prov ider isresponsible fort his appli ‐
cation andthes ervices andcontent conne cted
to it. Multim
ediasystem 353

Inf
orma tion onAndr oidAuto
While usingAndroid Auto,v arious functions of
th em ultimedia system, fore xamp lethem edia
sour ceBlue tooth®
audio, aren otavailable.
On lyone routeg uidan cecan beact ivea tat ime.
If ro uteg uidan ceisact iveo nthe multimedia sys‐
te m, itis closed whenrouteg uidan ceisstar ted
on them obile phone.
Connecting amobile phone viaAndr oidAuto
Re quirement s:
R The firs ta ctivatio no fAndr oidA utoo nthe
multimedia system mus tbec arried out when
th ev ehicle isstatio naryfor saf etyr easons.
R The mobile phonesuppor tsAndr oidAuto
fr om Andr oid5.0.
R The Andr oidAutoapp isins talled onthe
mobil ephone.
R Inorder touse thet elephone functions,the
mobil ephone mustbec onnect edtothem ul‐
timedia system viaBlue tooth®
(/ pag e341).
If th er ew asno prior Interne tc onn ection, this
is es tablished withthe use ofthem obile
phone withA ndroid Au to. R
The mobile phoneisconn ectedtothem ulti‐
media system viatheU SBpor tç using a
suit able cable (/page370).
R AnInterne tc onnection isrequ ired fort he full
ra ng eo ffunc tions forA ndr oid Auto.
Multimedia system:
4 Connec t5
Android Auto #
Select them obile phone from thed evice list.
Ac cep ting/r eject ingthed atap rotection reg‐
ulat ions
Am essag ewitht he dat aprotection regulations
appear s. #
Select Accept &Start .
or #
Select Decline &End.
Ac tiv atin gautomati cstar t #
Select StartA utoma tically0073.
St arting manuall y #
Select them obile phone from thed evice list. Exiting
AndroidAuto #
Press the00E2 buttonon them ultifunc tion
st eer ing wheel, fore xamp le.
% IfAn droid Autowa sn otdispla yedi nt he fore ‐
gr ound befored isconn ecting,thea pplication
st ar ts intheb ackg round when reconnect ed.
Yo uc an call upAndroid Autointhem ain
menu.
Calling uptheA ndr oid Autosound settings
Multimedia system:
4 Connec t5
Android Auto 5
Sound #
Select thet one men u(/ page 387).
Endi ngAndr oidAuto
Multimedia system:
4 Connec t5
Android Auto #
Select Disconnect.
The connect ionisended.
The mobile phonecontinues tobe supplied
wit he lect ricity .
or 35
4
Mu ltimed iasystem

#
Disconne ctthec onnect ingcable between
th em obile phone andmultimedia system.
Mer cedes- Benzrecomme ndsdisconnecti ng
th ec onnect ingcable onlyw hen thev ehicle is
st atio nary. Tr
ansf erre dv ehic ledat aw ithAndr oidAuto
and Apple CarPla y® Ov
ervie wo ftransf erre dv ehic ledat a
Whe nusing Andr oidAutoor Apple CarPla y®
,c er‐
ta in vehicle dataist ransf erredt ot he mobile
phone. Thisenables yout og ettheb esto utof
select edmobile phoneservices. Vehicle datais
no td irectl yaccessible.
The follo wing system information istransmit ted:
R Softwarer elease ofthem ultimedia system
R System ID(anon ymized)
The transf erofthis dat aisu sed tooptimize com‐
munication between thev ehicle andthem obile
phone.
To do this, and toassig nseve ralv ehicles tothe
mobil ephone, avehicle identifierisrando mly
ge ner ated . Thi
sh asno conne ctiontot he vehicle identif ica‐
tion number (VIN)andisdele tedw hen them ulti‐
media system isrese t(/ pag e311).
Th ef ollo wing driving status dataist rans mit ted:
R Trans miss ionposit ionengaged
R Distinction between parked, stands till,ro lling
and drivin g
R Day/n ight mode ofthei nstrument cluster
The transf erofthis dat aisu sed toalter how
con tent isdispl ayed tocor respond tothed riving
situation .
The follo wing positiondataist ransmit ted:
R Coor dinat es
R Speed
R Com pass direct ion
R Accel erati on dire ction
Thi sd atai so nlyt ransf erredw hile then avigation
sy stem isactiv eino rder toimprove it(e.g. soit
can continue func tioningwhen inat unnel). Mer
cedes mecalls Mak
ingacall via theo verhead contr olpa nel
Re quirement s:
R Youh avea ccess toaG SM network.
R The cont ract partner' sGSM networkc ove r‐
ag ei sa vailable inther espectiv eregion.
R The ignition isswitc hedonsothat vehicle
dat acan be transf erreda utomatic ally. Multimedia
system 355

1
mebutt onfors ervice, concier georinforma‐
tion calls
2 SOS buttoncover
3 SOS button #
Tomak eaM ercede smecall: press butt on
1. #
Tomak eane me rgency call:press SOS
butt oncover2 brief lyto open. #
Press and hold SOS button3 fora tlea st
one second.
If aM ercedes mecall isactiv e,an emer gency
cal lcan still be trigg ered. This hasprior ity ove r
all other activ ecalls.
Inf ormat ionabout theM ercedes mecall
using them ebutton
Ac allt ot he Mer cedes-Benz Customer Cent er
has been initiatedv iathem ebutton intheo ver‐
head controlpanel orthem ultimedia system.
Using thev oice dialog system youa ccess the
desir edser vice:
R Concier geSer vice (ift he ser vice isactiv ated)
R Accid ent and brea kdo wnmana gement
(/ page358)
R Mer cedes-Benz Customer Centerforg ene ral
inf orma tiona bout thev ehicle
Yo uc an find informa tiono nthe follo wing topics:
R Activati on ofMe rcedes meconnect
R Oper ating thev ehicle
R Near esta uthor ized Mercedes-Ben zCent er R
Other products andservices from Mer cedes-
Benz
Dat aist ransf erredd uring thec onnect iontothe
Mer cedes-Ben zCustomer Cent er(/ page357).
Call ingtheM ercedes- BenzCustomer Center
usi ng the multi mediasystem
Re quirement s:
R Youh ave access toaG SM network.
R The cont ract partner' sGSM networkc ove r‐
ag ei sa vailable inther espectiv eregion.
R The ignition isswitc hedonsothat vehicle
dat acan be transf erreda utomatic ally.
Multimedia system:
4 Phone 5
ª Contac ts #
Call Mercedes meconnect.
The callismade.
Af terc onf irmation, them ultimedia system
sends ther equir ed vehicle data.The data
tr ansf erissho wninthem edia displa y.
Then, youc an sele ctas ervic ea nd becon‐
ne cted toas pec ialis tatthe Mer cedes-Benz
Cus tomer Cent er. 356
Multimedi asystem

Ar
ranging aservice appointment viaa
Mer cedes mecall
If yo uh ave activat ed them aint enanc emanag e‐
ment service, releva nt vehicle dataist ransf erred
aut omat icallytot he Mer cedes-Benz Customer
Cent er.Y ou will then recei veindiv idual recom‐
mend ations rega rding them aint enanc eofyour
ve hicle.
Re gardless ofwhe ther youh avec onse nted to
th em aint enanc emanag ement service, them ulti‐
media system reminds youa fter ac ertain
amount oftim ethat aservic eisd ue. Apromp t
appear sasking ifyo uw ould liket om akea n
app ointment. #
Toarra ng eas ervice appointment :select
Call .
Af tery our agreement thev ehicle dataiss ent
and aMercedes-Ben zCustomer Cent er
em ployeed eals withyour appo intmen t.The
inf ormation isthen sent toyour desir ed
ser viceo utlet.
This willcontact yout oc onf irmt heappoint‐
ment andifnecessar yconsult about the
de tails. %
Ifyo us ele ctLat erafte rt he ser vice messag e
appear s,them essag eish idden andreap‐
pear satal ater tim e.
Givi ngconsent todata transf erdur ing a
Mer cedes mecall
Re quirement s:
R Aservice callisact iveu sing them ultimedia
sy stem ortheo verhead control panel .
If th eb reakdo wnand Mercedes meconnect
Concier geser vices aren otactiv ated on
Mer cedes me,theDo you consent tothe tran s-
fer ofyour vehicle dataandthevehicle's posi-
tion tothe Mercedes- BenzCustomer Centerin
order toimprove theprocess ingofyour request?
messag eappear s. #
Select Yes.
The releva nt vehicle dataiss ent automati‐
call y.
Tr ansf erre dd ata during aMerce des mecall
The data trans ferred dur ing aM ercedes mecall
depends onwhic hservice isselect edinthe
vo ice con trol system and whether Mer cedes me
con nect services area ctiv ated. If
no Mer cedes meconnect services area ctiv a‐
te da nd thed atap rotection prom pthas been
conf irmed thef ollo wing dataist ransm itted:
R Vehicle identif ication number
R Mer cedes mecustomer identif icationnum‐
ber
R Reason fort he initiation ofthec all
R Languag esetinthem ultimedia system
R Conf irmation ofthed atap rotection prom pt
If ac allismade foras ervice appointment via
th es ervice reminder ,the follo wing datam aybe
tr ansm itted:
R Cur rent mil eage and main tenance data
Tr ans feri sp ossi bleassu ming ther equir ed
dat atransf ertech nol ogy issu pp ortedb ythe
mobile service operator and theq ualit yof
th em obile connect ionissuf ficie nt. Mu
ltimed iasystem 35
7

If
Ac cid ent and Brea kdo wnManag eme ntis
cal ledv iathev oice contr olsystem and no
ser vice hasbeen activated, but thed atap rotec‐
tion queryh asbeen confirm ed, thef ollo wing
dat acan also becalled upfrom thev ehicle by
th eM ercedes- BenzCustomer Cent er:
R Current vehicle location
% Atthet ime ofgoing topress, this func tion is
te ch nica llynotyet available butcan besup‐
por tedi nt he futur e.
If th ed atap rotection prom pthas been reject ed
th ef ollo wing dataist ransm itted:
R Reason fort he initiation ofthec all
R Rejecti onofthed atap rotection prom pt Mer
cede smeconnec t No
teso nM ercedes meconnect
Mer cedes meconn ectprov ides thef ollo wing
ser vices:
R Accid ent and brea kdo wnmana gement (me
butt on) R
Concierg eService (whe nthe ser vice isacti‐
va ted), appointm entrequ ests or similar (me
butt on)
R Mer cedes- Benzemergency callsyst em (aut o‐
matic emergency calland SOS button)
The Mercede s-BenzCustomer Centerand the
Mer cedes-Ben zemer gency callcent erare availa‐
ble fory ou around thec lock.
The mebutt onand theS OS butt oncan befound
on thev ehicle's overhead control panel
(/ page355).
Yo uc an also calltheM ercedes- BenzCustomer
Cent erusi ng them ultimedia system
(/ page356).
Please note that Mer cedesme connectisa
Mer cedes-Ben zservic e.In emer gencie s,alwa ys
cal lthe national emergency service sfirst using
th es tandar dnation alemer gency service phone
num bers.Ine me rgenci es,youc an also usethe
Mer cedes-Ben zemer gency callsyst em
(/ page359).
Obser vethec onditions ofuse forM ercedes me
connect andother services. These canbe obt
ained intheM ercedes meportal:htt ps:/ /
me. secur e.mercedes -benz.com
Inf orma tion onMer cedes meconnect acci‐
dent andbreakd ownm anagemen t
The accident and brea kdo wnmanag eme ntcan
incl udet he follo wing functions:
R Supplem enttotheM ercedes- Benzemer‐
ge ncy callsyst em (/ page359)
If neces sary,thec ontact per son atthe
Mer cedes-Ben zemer gency callcent erfor‐
wa rdst he call toMer cedes meconn ect
br eakdo wnand accident management. For‐
wa rding thec allisho we vern otpossi bleinall
countr ies.
R Breakdo wnassi stanc ebyam echan icon
loc atio nand/ orthet ow ing away ofthev ehi‐
cle tothen ear esta uthor ized Mercedes- Benz
Cent er
Yo um aybe charge df or these services.
Mor einfor mation aboutMercedes meconnect
ser vices canbeobt ained intheM ercedes me
por tal:htt ps:/ /me .secure.m ercedes -benz.com 358
Multim ediasystem