2020 MERCEDES-BENZ METRIS steering

Useful information
This Operator's Manual describes all models
as well as standard and optional equipment of
your vehicle that were available at the time of
going to print. Country-specific variations are
possible. Note that your vehicle may not be
equipped with all of the described functions.
This also applies to systems and functions rel-
evant to safety.
Read the information on qualified specialist
workshops (Y page
32).Loading guidelines
Important safety notes
G
WARNING
When objects are unsecured or inadequately
secured, they can slip, turn over or be
thrown about, striking vehicle occupants.
This also applies to:
R luggage or loads
R seats which have been removed and are
being transported in the vehicle in an
exceptional case.
There is a risk of injury, particularly in the
event of a braking maneuver or abrupt
change in direction.
Always stow objects in such a way that they
cannot be tossed about. Before traveling,
secure objects, luggage or loads to prevent
them slipping or tipping over. If you remove
a seat, store it preferably outside the vehi-
cle. G
WARNING
As a result of improperly placed or unevenly
distributed loads, the center of gravity of the
load being transported may be too high or
too far back. This can significantly impair
handling as well as steering and braking
characteristics. There is a risk of an acci-
dent. Always make sure that the center of gravity
of the load is:
R between the axles
and
R as low as possible, near the rear axle. G
WARNING
When the permissible wheel loads, axle
loads and/or the maximum permissible
gross vehicle weight are exceeded, driving
safety is compromised. The handling as well
as steering and braking characteristics may
be significantly impaired. Overloaded tires
may overheat, causing them to burst. There
is a risk of an accident.
When transporting a load, always observe
the permissible wheel loads, axle loads and
the maximum permissible gross vehicle
weight for the vehicle (including occupants).
! If you are using a roof carrier, observe the
maximum roof load and maximum roof car-
rier load.
R Do not stack luggage or loads higher than
the backrests.
R Objects to be transported should preferably
be stowed in the cargo compartment.
R When transporting luggage, always use the
cargo tie-down rings for securing loads and
a cargo net, if installed.
R Use cargo tie-down rings and fasteners
which are suitable for the weight and size of
the load.
When using suitable load securing aids and tie
downs, always follow the manufacturer's oper-
ating instructions, in particular the notes on
discard criteria contained therein.
Load securing aids or tie downs must not be
used if:
R identification marks are missing or illegible
R there are yarn breakages, damage to bear-
ing seams or other signs of tearing
R there are signs of shearing, deformation,
pinching or other damage
R there is damage to clamping or connecting
elements
Load securing aids and tie downs in this condi-
tion are ready for discard and must be 242
Loading guidelines
Transporting loads

Installing
X Clip the load protection net into upper
retainers : in such a way that tensioning
straps = face the rear of the vehicle.
X Pull tensioning straps = of the load protec-
tion net tightly.
X Clip hook ? on tensioning straps = into
cargo tie-down rings A.
X Fold tensioning element ; up.
X Pull the loose ends of tensioning straps =
down in the direction of the arrow until ten-
sioning straps = are tight.
X Fold tensioning element ; down to achieve
the final tension on the straps.
X After traveling a short distance, check that
the load protection net is taut.
X Retighten, if necessary.
Removing X Fold tensioning element ; up.
Tensioning straps = are slack.
X Unclip hook ? of tensioning straps = from
cargo tie-down rings A at the bottom.
X Unclip the load protection net from upper
retainers :.
X Roll up the load protection net and fasten it,
still rolled up, using the Velcro fasteners.
Adjusting the front seat with the load pro-
tection net installed
X Fold tensioning element ; on straps =
upwards.
The load protection net slackens.
X Correctly adjust the front seat.
X Re-tension the load protection net. Carrier systems
G
WARNING
When you load the roof, the center of gravity
of the vehicle rises and the usual driving
characteristics, as well as steering and brak-
ing, change. The vehicle tilts more severely
when cornering and may react more slug-
gishly to steering input.
If you exceed the maximum roof load, the
driving characteristics, as well as the steer- ing and braking, will be greatly impaired.
There is a risk of an accident.
Adjust your driving style and never exceed
the maximum roof load.
You will find information about the maximum
roof load under "Cargo tie-down points and
carrier systems"
(Y page 313).
! Make sure that:
R the screws of the roof carrier are tight-
ened to a maximum torque of 7.4 lb-ft
(10 Nm) in the threaded holes provided
and
R there is a minimum bolt penetration of
4 turns.
Only install roof carriers and rear racks that
have been approved or recommended for
Mercedes-Benz vehicles. This will help avoid
damage to the vehicle.
You can install a roof carrier on the roof and,
for example, a rear-mounted cycle rack on the
tailgate.
Install the protective caps on the securing
threads after you have removed the roof car-
rier.
If you have installed a rear rack on the tailgate,
the additional weight reduces the assistance
provided by the gas pressure springs when the
tailgate is opened. You will then need more
force to open the tailgate. At low outside tem-
peratures below freezing you will need to pro-
vide extra support for the tailgate to prevent it
from sinking unintentionally. Carrier systems
249
Transporting loads Z

The prescribed service interval is based on
normal vehicle use. Service work will need to
be performed more frequently than prescribed
if the vehicle is operated under more arduous
conditions or with higher loads. Such arduous
conditions include:
R regular city driving with frequent intermedi-
ate stops
R driving predominantly short distances
R frequent operation in mountainous terrain or
on poor road surfaces
R leaving the engine idling for long periods on
a frequent basis
In these or similar operating conditions, have
the air filter, engine oil and oil filter, for exam-
ple, replaced more frequently. Under more
arduous operating conditions, the tires must
be checked more often. Further information
can be obtained at a qualified specialist work-
shop, e.g. an authorized Mercedes-Benz Com-
mercial Van Center.
Hiding service messages Vehicles without steering wheel buttons
X Press the 3 button on the instrument clus-
ter.
Vehicles with steering wheel buttons
X Press the a or % button on the steer-
ing wheel.
Calling up the service due date Vehicles without steering wheel buttons
The vehicle must be stationary. Use the but-
tons in the instrument cluster.
X Turn the key to position 2 in the ignition
lock.
X Press È to select the service display.
The display shows a possible service mes-
sage.
Vehicles with steering wheel buttons
Using the steering wheel buttons
X Turn the key to position 2 in the ignition
lock.
X Press = or ; to select the Service
menu.
X Press 9 or : to select the ASSYST
PLUS submenu and press a to confirm.
The display shows the service due date. Battery
Important safety notes
Work on the battery, e.g. removing or instal-
ling, requires specialist knowledge and the use
of special tools. Therefore, always have work
on the battery carried out at a qualified spe-
cialist workshop. G
WARNING
Work carried out incorrectly on the battery
can lead, for example, to a short circuit and
thus damage the vehicle electronics. This
can lead to function restrictions applying to
safety-relevant systems, e.g. the lighting
system, the ABS (anti-lock braking system)
or the ESP ®
(Electronic Stability Program).
The operating safety of your vehicle may be
restricted.
You could lose control of the vehicle, for
example:
R when braking
R in the event of abrupt steering maneuvers
and/or when the vehicle's speed is not
adapted to the road conditions
There is a risk of an accident.
In the event of a short circuit or a similar
incident, contact a qualified specialist work-
shop immediately. Do not drive any further.
You should have all work involving the bat-
tery carried out at a qualified specialist
workshop.
Further information can be found under "ABS"
(Y page
67) and under "ESP ®
" (Y page 68). G
WARNING
Electrostatic build-up can lead to the crea-
tion of sparks, which could ignite the highly
explosive gases of a battery. There is a risk
of an explosion.
Before handling the battery, touch the vehi-
cle body to remove any existing electrostatic
build-up.
The flammable gas mix is produced when the
battery is charged or when the vehicle is jump-
started. 258
Battery
Maintenance and care

Cleaning the steering wheel and selec-
tor lever
X
Thoroughly wipe with a damp cloth.
X Vehicles with leather upholstery: after
cleaning, use leather care agents that have
been recommended and approved by
Mercedes-Benz.
Cleaning the trim elements !
Do not use solvent-based cleaning agents
such as tar remover, wheel cleaners, pol-
ishes or waxes. There is otherwise a risk of
damaging the surface.
X Wipe the trim elements with a damp, lint-
free cloth, e.g. a microfiber cloth.
X Heavy soiling: use care products and
cleaning agents recommended and
approved by Mercedes-Benz.
Cleaning the seat covers !
Do not use microfiber cloths to clean gen-
uine leather or artificial leather covers. If
used often, a microfiber cloth can damage
the cover.
! Clean:
R artificial leather covers with a cloth mois-
tened with a solution containing 1% deter-
gent, e.g. dish washing liquid.
R cloth covers with a microfiber cloth mois-
tened with a solution containing 1% deter-
gent, e.g. dish washing liquid. Wipe entire
seat sections carefully to avoid leaving
visible lines. Leave the seat to dry after-
wards. Cleaning results depend on the
type of dirt and how long it has been
there.
R genuine leather covers carefully with a
damp cloth, then wipe the covers down
with a dry cloth. Make sure that the
leather does not become soaked. Other-
wise, the leather could become rough or
cracked. Only use leather care agents
that have been tested and approved by
Mercedes-Benz. You can obtain these
from a qualified specialist workshop.
i Please keep in mind that:
R leather covers are a natural product and,
as such, are subject to a natural aging process. Leather may react differently,
e.g. increased wrinkling, to certain envi-
ronmental influences (such as high
humidity or intense heat).
R regular care is essential to make sure that
the appearance and comfort of the covers
are retained over time.
To clean genuine leather covers: X Remove any dust, crumbs etc. If necessary,
carefully vacuum-clean the seat covers.
X Carefully wipe the leather seat covers with a
damp cloth.
X Wipe over again with a dry cloth.
Make sure that the leather does not become
soaked, especially perforated parts.
X Then treat the leather seats with a leather
care foam.
Only use leather care agents that have been
tested and approved by Mercedes-Benz.
Observe the manufacturer's instructions.
Cleaning the seat belts G
WARNING
Seat belts can become severely weakened if
bleached or dyed. This could cause the seat
belts to tear or fail, for instance, in the event
of an accident. This poses an increased risk
of injury or fatal injury.
Never bleach or dye the seat belts.
! Do not clean the seat belts using chemical
cleaning agents. Do not dry the seat belts
by heating at temperatures above
176 ‡
(80 †) or in direct sunlight.
Remove any stains or dirt immediately. This
will avoid residue or damage. X Use clean, lukewarm water and soap solu-
tion.
Cleaning the headliner and carpets X
Headliner: if it is very dirty, use a soft brush
or dry shampoo.
X Carpets: use the carpet and textile cleaning
agents recommended and approved by
Mercedes-Benz. Care
269
Maintenance and care Z

X
Push contact protection cover : of the
jump-starting connection point backwards
against the spring force as far as it will go.
The jump-starting connection point is visi-
ble. Terminal connecting plan
X Remove the cover from positive terminal =
of the donor vehicle's battery.
X Connect the positive terminal clamp of the
jumper cable to positive terminal = of the
donor vehicle's battery, and then to positive
terminal A of the jump-starting connection
point.
X Run the donor vehicle's engine at idling
speed.
X Connect the negative terminal clamp of the
jumper cable to negative terminal ; of the
donor vehicle's battery, and then to ground
contact ? of your own vehicle.
X Insert the key into the ignition lock and start
the engine.
You can now switch electrical consumers
back on except the lighting system.
X Before disconnecting the jumper cables, let
the engine run for several minutes.
X Disconnect the negative terminal of the
jumper cable from ground contact ? and
then from negative terminal ; of the donor
vehicle's battery.
X Disconnect the positive terminal clamp of
the jumper cable from positive terminal A
on the jump-starting connection point, and
then from positive terminal = of the donor
vehicle's battery.
Contact protection cover : is automatically
returned forwards to its original position by
the spring force and the jump-starting con-
nection point is closed. X
Position the cover on positive terminal = of
the donor vehicle's battery.
You can now switch on the lighting system.
X Have the battery checked at a qualified spe-
cialist workshop. Tow-starting and towing away
Important safety notes
G
WARNING
Functions relevant to safety are restricted or
no longer available if:
R the engine is not running.
R the brake system or the power steering is
malfunctioning.
R there is a malfunction in the voltage sup-
ply or the vehicle's electrical system.
If your vehicle is being towed, much more
force may be necessary to steer or brake.
There is a risk of an accident.
In such cases, use a tow bar. Before towing,
make sure that the steering moves freely. G
WARNING
You can no longer steer the vehicle if the
steering wheel lock has been engaged.
There is a risk of an accident.
Always switch off the ignition when towing
the vehicle with a tow cable or a tow bar. G
WARNING
When towing or tow-starting another vehicle
and its weight is greater than the permissi-
ble gross weight of your vehicle, the:
R the towing eye could detach itself
R the vehicle/trailer combination could roll-
over.
There is a risk of an accident.
When towing or tow-starting another vehi-
cle, its weight should not be greater than
the permissible gross weight of your vehicle.
Information on the gross vehicle weight can be
found on the vehicle identification plate
(Y page
304).274
Tow-starting and towing away
Breakdown assistance

X
Unscrew the towing eye.
X Insert cover : with the lug at the top and
press it in at the bottom until it engages.
X Stow the towing eye and the screwdriver
with the vehicle tool kit (Y page
270).Towing with the rear axle raised
! Vehicles with automatic transmission must
not be towed with the rear axle raised. The
vehicle/trailer combination may otherwise
swerve or even roll over.
! The ignition must be switched off if the
vehicle is being towed with the front or rear
axle raised. Otherwise, ESP ®
may intervene
and damage the brake system.
X Switch on the hazard warning lamps
(Y page

101).
X Turn the front wheels to the straight-ahead
position.
X Release the parking brake.
X If necessary, turn the key in the ignition lock
to position g and remove the key from the
ignition lock.
X Take the key with you when leaving the vehi-
cle.
X Do not exceed the towing speed of 30 mph
(50 km/h

).
Please observe the important safety instruc-
tions when towing your vehicle with the rear
axle raised

(Y page 274). Towing the vehicle with both axles
on the ground
Important safety notes G
WARNING
You can no longer steer the vehicle if the
steering wheel lock has been engaged.
There is a risk of an accident.
Always switch off the ignition when towing
the vehicle with a tow cable or a tow bar.
! Do not exceed the towing speed of
30 mph

(50 km/h). You could otherwise
damage the transmission. Please observe the important safety notes
before towing your vehicle

(Y page 274).
Towing vehicles with automatic trans-
mission X
Turn the key to position 2 in the ignition
lock.
X Depress the brake pedal and keep it
depressed.
X Shift the automatic transmission to position
i.
X Leave the key in position 2 in the ignition
lock.
X Switch on the hazard warning lamps
(Y page

101).
X Release the parking brake.
X Release the brake pedal.
X Do not exceed the towing speed of 30 mph
(50 km/h

). Recovering a vehicle that is stuck
! When recovering a vehicle that has
become stuck, pull it as smoothly and
evenly as possible. If the tractive power is
too high, the vehicles could be damaged.
If the drive wheels get trapped on loose or
muddy ground, recover the vehicle with the
utmost care. This is especially the case if the
vehicle is laden.
Never attempt to recover a vehicle with a
trailer attached.
Pull out the vehicle backwards, if possible,
using the tracks it made when it became
stuck. Transporting the vehicle
! You may only secure the vehicle by the
wheels, not by parts of the vehicle such as
axle or steering components. Otherwise, the
vehicle could be damaged.
The towing eye or trailer tow hitch can be used
to pull the vehicle onto a trailer or transporter
if you wish to transport it. 276
Tow-starting and towing away
Breakdown assistance

Tire pressure
Tire pressure specifications
Important safety notes G
WARNING
Underinflated or overinflated tires pose the
following risks:
R the tires may burst, especially as the load
and vehicle speed increase.
R the tires may wear excessively and/or
unevenly, which may greatly impair tire
traction.
R the driving characteristics, as well as
steering and braking, may be greatly
impaired.
There is a risk of an accident.
Follow recommended tire inflation pressures
and check the pressure of all the tires
including the spare wheel:
R monthly, at least
R if the load changes
R before beginning a long journey
R under different operating conditions, e.g.
off-road driving
If necessary, correct the tire pressure.
The tire pressure monitor will not warn you of: R an incorrectly set tire pressure
R sudden loss of tire pressure, for example
caused through intrusion from a foreign
object G
WARNING
If you fit unsuitable accessories onto tire
valves, the tire valves may be overloaded
and malfunction, which can cause tire pres-
sure loss. Due to their design, retrofitted tire
pressure monitors keep the tire valve open.
This can also result in tire pressure loss.
There is a risk of an accident.
Only screw the standard valve cap or other
valve caps approved by Mercedes-Benz for
your vehicle onto the tire valve. !
The pressure difference between tires on
any one axle must be no greater than
10 kPa
(0.1 bar/1.5 psi).
i The specifications shown on the sample
Tire and Loading Information placard and
tire pressure table are examples. Tire pres-
sure data are vehicle-specific and may devi-
ate from the data illustrated here. The tire
pressure specifications that are valid for
your vehicle can be found on the Tire and
Loading Information placard and the tire
pressure table on the vehicle. H
Environmental note
Check the tire pressure regularly, at least
every
14 days.
General notes You will find information on tire pressure for
the vehicle's factory-mounted tires on the
plates described here.
The recommended tire pressure for various
operating conditions can be found on the Tire
and Loading Information placard on the B-pillar
on the driver's side of the vehicle or on the tire
pressure table inside the fuel filler flap.
Further information on tire pressure can be
obtained at a qualified specialist workshop.
Tire and Loading Information placard Example: Tire and Loading Information placard
The Tire and Loading Information placard is on
the B-pillar on the driver's side of the vehicle.
The Tire and Loading Information placard con-
tains recommended tire pressures : for cold
tires. Recommended tire pressures : are
valid for the maximum permissible load and up 282
Tire pressure
Wheels and tires

Maximum tire pressures
:
Maximum permitted tire pressure (exam-
ple)
Never exceed the maximum permissible tire
inflation pressure. When adjusting the tire
pressures always observe the recommended
tire pressure for your vehicle
(Y page 282).
i The actual values for tires are specific to
each vehicle and may deviate from the val-
ues in the illustration. Tire valve (snap-in valve)
Important safety notes G
WARNING
Tire valve that are not approved for your
vehicle by the distributor named on the
inside cover page may result in a loss of tire
pressure. This may affect road safety. There
is a risk of an accident.
Only use tire valve that are approved for
your vehicle by the distributor named on the
inside cover page. Always make sure you
have the correct tire valve type for the tires
on your vehicle.
! Do not screw additional weights (check
valves, etc.) onto the tire valves. The elec-
tronic components could thus be damaged.
i For safety reasons, Mercedes-Benz recom-
mends that you only use tire valves that
have been tested for use on your vehicle. Checking the tire pressure manually
In order to determine and adjust the tire pres-
sures, proceed as follows: X Remove the valve cap of the tire you wish to
check.
X Press the tire pressure gauge securely onto
the valve.
X Read the tire pressure and compare it with
the recommended value on the loading
information table or the tire pressure table
( Y page

282).
X If the tire pressure is too low, increase it to
the recommended value.
X If the tire pressure is too high, release air by
pressing down the metal pin in the valve.
Use the tip of a pen, for example. Then,
check the tire pressure again using the tire
pressure gauge.
X Screw the valve cap onto the valve.
X Repeat the steps for the other tires. Tire pressure monitor
General notes In vehicles with a tire pressure monitor sys-
tem, the vehicle's wheels have sensors instal-
led which monitor the tire pressure in all four
tires. The tire pressure monitor warns you if
the pressure drops in one or more of the tires.
The tire pressure monitor only functions if the
corresponding sensors are installed on all
wheels.
Tire pressure display (only on vehicles with steer-
ing wheel buttons)
On vehicles with steering-wheel buttons, the
current pressure of the individual wheels in the
display can be shown via the Service menu. Tire pressure
285
Wheels and tires Z