2020 MERCEDES-BENZ GLC COUPE Owner's Manual

No
teson oper ating safety &
WARNIN GRisk ofdist ra ction from infor‐
mati onsystems andcomm unication s
eq uipment
If yo uoper ateinf ormat ionand comm unic a‐
tio neq uipme ntintegratedin theve hicle
when driving, youwill bedistract ed from the
tr af fic situ ation. Thiscou ldalso cau seyouto
lose control of theve hicle. #
Onlyoper ateth is eq uipmen twhen the
tr af fic situ ation per mits. #
Ifyo ucan notbe sur eof this, stop the
ve hicle whilstpa ying attention toroad
and traffic condi tions andoperate the
eq uipment withth eve hicle statio nary. &
WARNIN GRisk ofan acci dent from
ope rating mob ile comm unicati onequip ‐
ment while th eve hicle isin mo tion
Mobile communication sde vices distract the
dr iver from thetraf fic situ ation. Thiscou ld al
so cau sethedr iver tolose control of the
ve hicle. #
Asthedr iver ,onl yoper atemobile com‐
municat ionsdevices when theve hicle is
st atio nary. #
Asave hicle occupant, onlyuse mobile
communication sde vices inthear eas
int ended forth is pur pose, e.g.inthe
re ar passe nger com partment . &
WARNIN GRisk ofinju rydue toobject s
being stowe dincor rectl y
If obje ctsintheve hicle interior arestowe d
inc orrectly ,th ey can slide orbe throw n
ar oun dand hitvehicle occupants. Inaddi‐
tion, cupholder s,open stow agespac esand
mobi lephon ere cep tacle scanno tal wa ys
re tain all obje ctsth ey cont ain.
The reisarisk ofinjur y,par ticular lyin the
ev ent ofsudden braking orasudden chang e
in dir ect ion. #
Alw aysst ow object sso that they can‐
no tbe throw nar ou nd insuch situa‐
tions. #
Alw aysmak esur eth at obj ect sdo not
pr otru de from stow agespac es,lugg age
ne ts or stow agene ts. #
Close theloc kable stow agespac es
bef orest ar tin gajo ur ne y. #
Alw aysst ow and securehea vy,har d,
poin ted, shar p-edg ed,fragile orbulky
objec tsinthetrunk/ loadcompartmen t. Fo
ryo ur ow nsa fety,al wa ys obser vethefo llo w‐
ing point swhen operatingmobile communic a‐
tion seq uipmen tand espec iallyyo ur voice con ‐
tr ol system:
R Obser vetheleg alrequ iremen tsforth ecoun‐
tr y in whic hyo uar edr ivin g.
R While drivin g,on lyop eratemobi lecom mun i‐
cat ionseq uipme ntand your voice con trol
sy stem when thetra ffic con dition sper mit it.
Yo uma yot her wise bedistract ed from the
tr af fic condi tions andcausean acci dent,
inju ring yourself and other s. Vo
ice Cont rolSy stem 255

R
Ifyo uuse thevo ice con trol system inan
emer gency your voice can chang eand your
te lephon ecall, e.g.anemer gency call,can
th er eb ybe unnec essarilydela yed.
R Famili arize yourself withth evo ice con trol
sy stem func tionsbef orest ar tin gth ejour ney.
R Com plywit hth eloading guidelines
(/ page10 2). Op
eration Ov
erview ofoper ating themu ltifunct ion
st eer ing wheel The
Voice Cont rolSy stem isoper ational approx‐
imat elyth irty seco ndsafte rth eignition is
switc hedon. 1
Press thero ck er switc hup: £ star ts the
dialog
2 Press thecon trol kn ob: 0063 switchesthe
sound offor on (ends thedialog)
Tu rn thecon trol kn ob up/do wn:increases/
decr eases thevo lume
3 Press thero ck er switc hdo wn: 0076 rejects /
end sa cal l(e nds thedialog) Conducting
adialog Fo
rth edialog withth eVo ice Cont rolSy stem,
yo ucan usecomp lete sent ences ofcolloq uial
langua geasvoice com mand s,suc has, forex am‐
ple, "Please showme thelis tof thelas tcalls" or
"Ho wwa rm isitouts ide?". Itis no tnec essar yto
fi rs tch ang eto there leva nt applica tionsu ch as
"T eleph one" or"Vehic lefun ction ". #
Toactiv ateor continue dialogby using a
ke yw ord: say"Hello Mercedes" toact ivat e
th eVo ice Cont rolSy stem. Voice activation
mus tbe switc hedoninthemultimedia sys‐
te m (/ page25 7).Fo rth is, itis no tnec es‐
sar yto press upthe£ rock er switc hon
th emultifunc tionsteer ing wheel.
Vo ice activation canalso bedirect lycom ‐
bined withavo ice com mand ,e.g. "Hi
Mer cedes ,ho wfast can Idr ive?" .
or #
Press the£ rock er switc hup on themul‐
tifun ction steer ing wheel.
Yo ucan saya vo ice com mand afte ran
acou stic sign al. 256
Voice Cont rolSy stem

#
Tocor rect an ent ry:sa yth eCorrect ion
vo ice com mand . #
Toselect anentr yfrom theselecti onlist:
sa yth eline number orthecon tents. #
Tobrows eth eselection list:sa yth eNext
or Back voice com mand . #
Tointerru pt thedia log: sayth ePause voice
com mand .
The dialog canbecon tinued withth e"Hello
Mer cedes" voice com mand orby pressing up
th e£ rock er switc hon themultifunc tion
st eer ing wheel. #
Tojum pto thepr eceding dialog: sayth e
Back voice com mand . #
Tojum pbac kto theto pdial ogleve l:sa y
th eHome voice com mand . #
Tocancel thedia log: sayth eClose voice
com mand orpress the0063 or0076 button
on themultifunc tionsteer ing wheel. #
Tointerru pt avo ice outp ut:speak inthe
middl eof avo ice dialog whenthesy stem is
st ill answ ering.
The voice output isshor tened andthecon ‐
clusion isreac hed morequ ickl y.
% The Speak During VoiceOutput option must
be switc hedoninthemultimedia system for
th is (/ page25 7). Ov
ervie wof oper able funct ionsintheVo ice
Contr olSy stem Yo
ucan usetheVo ice Cont rolSy stem tooper ate
th efo llo wing functionsdepen dingontheve hicle
eq uipment :
R Telephon e
R Text mes sage s
R Navig ation
R Address book
R Radio
R Media
R Vehicle functions
R Weather Fu
llfunc tionality isonl yav ailable foryo uwit h
act ivatio nof onlinevo ice con trol (/ page25 7). No
teson thelangu agese tting Yo
ucan chang eth elanguag eof theVo ice Con‐
tr ol Sy stem viathesy stem languag ese ttings. If
th ese tsy stem languag eis no tsuppor tedby the
Vo ice Cont rolSy stem, English will beselec ted.
The Voice Cont rolSy stem isavailable inEn glish,
Fr enc h,Po rtuguese andSpan ish. Se
tting theVo ice Contr olSy stem (mu ltim e‐
dia system) Re
quiremen ts:
R Foron line voice contr ol:your vehicle is
conn ectedwithyo ur Mer cedesme user
acc oun t(/ page39 0).
R Ther eis an Inte rn et connecti on
(/ page 393).
R Foron line use ofcontac ts: online voice
con trol isact ivat ed. Vo
ice Cont rolSy stem 25
7

Multimedia
system:
4 © 5
Set ting s5
System
5 LINGUA TRONIC
Switc hingvoice activ ation oftheVo ice Con‐
tr ol Sy stem on/of f #
Sele ctVoic eAc tivation "HeyMercedes".
Dep endingonthepr ev ious status ,th efunc ‐
tion isactiv ated ordeactiv ated.
When thefunc tion isactiv e,the"Hi
Mer cedes" voice com mand canactivat eth e
dialog.
Switc hingonvoice interru ption #
Selec tSpeak DuringVoice Output .
If th efunc tion isactiv e,acomm andcanbe
int erjec teddur ing voice output ofthesy s‐
te m.
Ac tiv atin g/deac tivatin gon line voice contr ol #
ActivateOnl ine VoiceControl .
% Online voice con trol isact ivat ed atthefa c‐
to ry. #
Select Onli neVoi ceControl Subscr..
Yo uwill beconn ect edwithth eMer cedes me
por tal. #
Activateonl ine voice con trol intheMer cedes
me portal.
Ac tiv atin gco ntacts foron line use #
Select Contacts forOnl ine Use .
Wh enthefunc tion isactiv e,con tacts willbe
fo und moreeasil yand accuratelyusin gvo ice
in put. Thequalit yof theenunc iation ofcon ‐
ta ct name sby thesy stem will also be
im prov ed. Using
theVo ice Contr olSy stem effectiv ely Vo
ice Contr olSy stem aud ible help functions Usin
gth ecor responding voice com mand syo u
re cei vethefo llo wing informatio nand assis tance
in thefo llo wing cases :
R Forop timal operatio n:sayth eVoice con-
trol tutor ialvoice com mand orcall upthe
Dig ital Op erator' sMa nua lwi th Could yougo
to theVoic eCon trol Sys tem tut orial pleas e?, fo
rex am ple. Thefullextent oftheDigit al
Oper ator's Manual isavailable whentheve hi‐
cle isstatio nary.Her eyo ucan also find
ex planat oryvideos whichint roduce youto
th efunc tionsof theVo ice Cont rolSy stem.
R Cur rent app lication: onthemultifunc tion
st eer ing wheel, press the£ rock er switc h
up and sayth eHelp voice com mand .Yo uwill
re cei vesugg estions andinformation about
oper ation oftheVo ice Cont rolSy stem forth e
cur rent applica tion.
R Conti nue ddial og:sa yth eHelp voice com ‐
mand during avo ice dialog. Foreve rystep of
th edialog youre cei vematc hinginformation.
R Speci fic fu ncti on:sayth evo ice com mand
fo rth edesir edfunc tion,e.g. with"Hello
Mer cedes, Ineed helpwithth era dio" orafte r
pr essing the£ rock er switc hon themulti‐
func tion steer ing wheel up,sayth eHelp for
the telephon evo ice com mand ,fo rex am ple. 258
Voice Cont rolSy stem

No
teson optima luse oftheVo ice Contr ol
Sy stem No
teson howto improve recogni tion:
R Activateonl ine voice con trol (/ page25 7).
R Onlyoper ateth eVo ice Cont rolSy stem from
th edr iver's seat.
R Sayth evo ice com mand scohe rently and
cle arly,but donotex agg erateth ewo rds.
R Avoid loud noises that caus eint erfere nce
wh ile ma king avo ice com mand entry,e.g.
th eent ertainm ent inthere ar passe nger
com partment .
R Forte lephone oradd ress book entries:
- Onlycr eat esensible addressbook entries
in thesy stem/mo bilephone, e.g.enter
sur name andfirs tnam ein thecor rect
fi eld.
- Donotuse anyabbr eviation s,unn eces ‐
sar yspaces orspec ialcharact ers.
R Forra dio station names: sayth eRead out
stat ionlistvoice com mand andsayth e
desir edstatio nnam ein thewa yth evo ice
output reads aloud toyou. %
Toimprove recogni tion,dependi ngon the
outside temp eratur e,eit her theblo wersfor
ve ntil ation orhea ting arere duced whenthe
Vo ice Cont rolSy stem isstar ted. No
teson online voice contr ol Onlin
evo ice con trol im prov es recogni tionand
mak esadditiona lre sults available asare sult of
ex tern al inf ormat ion,e.g .inf ormat ionabout POIs
and about thewe ather .We ther efor ere com‐
mend that youact ivat eon linevo ice con trol.
Yo uwill need aMer cedesme user accoun tfo r
th is. Ifyo udo notye tha ve auser accoun tyo u
ha ve tocrea te one andconn ectitwit hyo ur vehi‐
cle (/ page289).
Then callupyour Mer cedesme user accoun t.
The Mercedesme services aresho wnand can
be act ivat ed (/ page29 0).
In addit ion,on linevo ice con trol mus tbe act iva‐
te d(/ page25 7). Essential
voice comm ands No
teson thevo ice comm ands Aside
from theex act voice com mand s(see the
"V oic eco mm and"co lumn inthefo llo wing tables)
to cal lup spe cificfuncti ons,inmos tcase sth e
Vo ice Cont rolSy stem also under stands agr ea t
ma nypar aphr ases from daily usage.Exam ples of
th ese arelis tedin the"Colloq uialexam ples" col‐
umn .Fo rsome languages howe verth ese exam‐
ples areon lyavailable toalimit edextent.
% Content inang led br ac kets, e.g.or
,is apl ace holderwh ich ha sto be
com pletedby youwit hth edesir edterm .The
vo ice com mand Setas interme diate
dest inationcould, forex am ple, becom pleted
wit h:Set Merc edes- BenzAr ena asinterm edi-
ate dest ination. Ov
ervie wof switc hvo ice comm ands Swit
chvoice com mand scan beused toopen
cer tain applicat ions. Vo
ice Cont rolSy stem 259

Switc
hvo ice comm ands Vo
ice comm and Colloquialexam ple Function
Switc hto navigation Iwould liketogo tonavigation Switc
hestonavig ation
Swi tch toaddre ssbook Iwo uld like tosw itch tothe
ad dre ssbook Swi
tches totheaddr essbook
Switc hto telephon eI wouldliketoswit chtothephon e Swit
ches tothete lephon e
Swit chtomess ages Canyouswitc hto mess ages
please? Swit
ches tothete xt mes sage applic ation.
Swit chtoradio Iwould liketoswit chtotheradio Swit
ches toradio
Switc hto media Iwould liketoswitch tothe media
application Switc
hestomedia
Switch tocomfort Iwou ldlike togo tothe comfort
app lication Switc
hestothecomf ortse ttings
Switc hto vehicle info Iwould liketogo tothe vehicle
application Switc
hestovehicle information
Switch tosettin gs Iwould liketogo tothe settin gs
menu Switc
hestothemenu withth ese tting option s 260
Voice Cont rolSy stem

%
Itis no tnecessar yto firs tcal lup amenu in
order tooper ateafunct ionitcont ains with
th eVo ice Cont rolSy stem. Youcan oper ate
th efunc tion direct lyusing voice input, e.g.
call acon tact or ent erades tina tion forna vi‐ ga
tio n.Youcan find further information in
th eove rview tables forvo ice com mand s. Ov
ervie wof navig ation voice comm ands Usin
gth ena vig ation voice com mand syo ucan
en terPOIs andconventio naladdress esornavi‐ ga
te to your ow ncont acts.Yo ucan also carry
out impor tant navig ation setting sdi re ctl y.The
fo llo wing listof fers jus ta sma llsel ecti onofthe
possible navig ation comm ands.Youwill recei ve
addit ionalsugg estio ns ifyo usa yHel pfor nav iga-
tio n.
Na vig ation voice comm ands Vo
ice comm and Colloquialexam ple Function
Navigate to

Vo
ice comm and Colloquialexam ple Function
Navigate to<3 word address> The
exam ple isforth eEn glish lan‐
guag e:
Dr ive toParade. Help.Bleat St
arts routeguidan cetoa3 wo rdaddr essfrom what 3words.
The exam ple men tioned navig ates youto theEm pireSt ateBuild ing.
Obse rveth efo llo wing informatio n:
R 3wo rdaddr esse sar elang uagedepen dent.
R Sear ching fora des tination using 3wo rdaddr esse sis no tposs iblein
all coun tries and inall lang uages.Addition alinf ormation on3wo rd
addr esse sfrom what 3words can befound intheNa vig ation section
under "Entering thedes tinat ionasa3 wo rdaddr ess".
The EmpireSt ateBuild ing,fo rex am ple, hasthefo llo wing 3wo rd
addr esse s:
R English: parade.he lp.bleat
R Frenc h:commu n.verbe.bisq uer
R Spanish: suertes.dig a.pesca
Home Iwould liketogo home/I wantto
drive tomy home address St
arts routeguidan cetothehome address.
Work Iwould liketonavigate towork St
arts routeguidan cetowo rk.
Enter POI Take me toaPOI Ent
ersa POI ,e.g .Br and enb urg Gate.
Naviga teto Navigateto "McDonald's" St
arts routeguidan cetoaPOI . 262
Voice Cont rolSy stem