2020 MERCEDES-BENZ C-CLASS ESTATE Owners Manual

in
the second stage toenable an optimal
service.
An ove rview of the data transmit ted can be
fo und in there spective term s of use for
Mercedes me connect services. These can be
obtained in the Mercedes me Portal: https://
me.secure.mercedes-benz.com
Data processing
The data transmitted within the scope of the call
is dele ted from the processing sy stem af terthe
call is finished, in so far as this data is not being
used forot her activated Mercedes me connect
services.
The incident-specific data is processed and
st ored in the Mercedes-Benz Cus tomer Centre
and, if requ ired toprocess the incident, forw ar‐
ded tothe service partner authorised bythe
Mercedes-Benz Cus tomer Centre. Please take
no te ofthe data pr otection information on the
Mercedes me Internet page https://
www.mercedes.me or in there corded message
immediately af ter calling the Mercedes-Benz
Cus tomer Centre. %
The recorded message is not available in
eve rycountr y. Mercedes me connect
Information on Mercedes me connect
Mercedes me connect pr
ovides thefo llowing
services:
R Accident and breakdown manage ment (me
button)
R Mercedes-Benz emergency call sy stem (auto‐
matic emer gency call and SOS button)
The Mercedes-Benz Cu stomer Centre and the
Mercedes-Benz emer gency call centre are availa‐
ble foryo u around the cloc k.
The me button and the SOS button can be found
on theve hicle's overhead control panel
(/ page 337).
Yo u can also call the Mercedes-Benz Cus tomer
Centre using the multimedia sy stem
(/ page 339).
Please no tethat Mercedes me connect is a
Mercedes-Benz service. In emer gencies, firs t call th
e national emer gency services using the
st andard national emer gency service telephone
numbers. In emer gencies, you can also use the
Mercedes-Benz emer gency call sy stem
(/ page 343).
Obser vethe conditions of use for Mercedes me
connect and other services. These can be
obtained in the Mercedes me Portal: https://
me.secure.mercedes-benz.com
Fu rther information about Mercedes me con‐
nect, the pr ovided service scope and operation:
https://moba.i.daimler.com/mar kets/ece-r ow/
baix/cars/connectme/en_GB/#emotions/
St artseite.html
Information on Mercedes me connect Acci‐
dent and Breakdown Management
The Accident and Breakdown Management can
include thefo llowing functions:
R Supplement tothe Mercedes-Benz emer‐
ge ncy call sy stem (/ page 343)
If necessar y,the conta ct person at the
Mercedes-Benz emer gency call centre for‐
wa rdsth e call toMercedes me connect Acci‐
dent and Breakdown Management. Forw ard‐ 342
Multimedia sy stem

ing
the call is ho wever not possible in all
countries.
R Breakdown assi stance byate ch nician on
location and/or theto wing away oftheve hi‐
cle tothe nearest Mercedes-Benz service
cent re
Yo u may be charge dfo rth ese services.
More information about Mercedes me connect
services can be obtained in the Mercedes me
Po rtal: https://me.secure.mercedes-benz.com
Data trans ferred duri ng Mercedes me con‐
nect call services
The data transfer red during a Mercedes me con‐
nect call depends on:
R The reason for initiation of the call
R The service that is selec ted in thevo ice con‐
trol sy stem
R The activated Mercedes me connect services
Which data is transfer redfo rth e services can be
ta ke n from the cur rently valid term s of use.
These can be obtained in the Mercedes me por‐
ta l: https://me.secure.mercedes-benz.com Mercedes-Benz emer
gency call sy stem Information on
the Mercedes-Benz emer‐
ge ncy call sy stem
The Mercedes-Benz emer gency call sy stem only
functions in areas where mobile phone co verage
is available from the mobile phone network pro‐
viders. Insuf ficient network co verage from the
mobile phone network pr oviders may result in an
emergency call not being transmitted.
The Mercedes-Benz emer gency call sy stem is
av ailable for at least tenye ars starting from the
manufacturing date.
The ignition must be switched on before an auto‐
matic emergency call can be made.
% The Mercedes-Benz emerge ncy call system
is activated at thefa ctor y.
Overview of the Mercedes-Benz emer gency
call sy stem
The Mercedes-Benz emer gency call sy stem can
help todecisively reduce the time between an
accident and the ar riva l of emer gency services
at the site of the accident. It helps locate an
accident site in places that are dif ficult to
access. The emer
gency call can be made au tomatical ly
( / page 343) or manually (/ page 344). Only
make emer gency calls if you or others are in
need of rescue. Do not make an emergency call
in theeve nt of a breakdown or a similar situa‐
tion.
Displ ays in the media display
SOS READY : eCallavailable
SOS NOT READY: the ignition is not on or eCall
is not available.
During an active emer gency call, Gappears
in the displa y.
Yo u can find more information on there gional
av ailability of eCall at: https://www.mercedes-
benz-mobile.com/ext ra/ecall/
% Ifth ere is a malfunction in the emer gency
call sy stem (e.g. a fault with the speaker,
microphone, airbag, SOS button), a cor re‐
sponding message appears inthe multifunc‐
tion display of the instrument clus ter.
Tr iggering an automatic emer gency call
Re quirements:
R The ignition is switched on. Multimedia sy
stem 343

R
The star ter battery is suf ficiently charge d.
If re stra int sy stems such as airbags or seat belt
te nsioners ha vebeen activated af ter an acci‐
dent, the Mercedes-Benz emer gency call sy stem
may automatically initiate an emer gency call.
The emergency call has been made: R Avo ice connection is made tothe Mercedes-
Benz emer gency call centre.
R A messa gewith accident data is transmit ted
to the Mercedes-Benz emer gency call centre.
The Mercedes-Benz eme rgency call centre
can transmit theve hicle position data toone
of the public emer gency services call cen‐
tres.
R In cer tain situations data is also transmitted
in thevo ice channel tothe Mercedes-Benz
emer gency call centre.
This allo wsmeasu resfo rre scue, reco very or
to wing toa Mercedes-Benz Service Cent reto
be initiated quickl y.
The SOS button in theove rhead control panel
fl ashes until the emer gency call is finished. It is not possible
toimmediately end an auto‐
matic emer gency call.
If th e Mercedes-Benz emer gency call sy stem
cann otconnect tothe Mercedes-Benz emer‐
ge ncy call centre, the emer gency call is au tomat‐
ically sent tothe public emer gency services call
centre.
If no connection can be made tothe public
emer gency services, a cor responding message
appears inthe displa y. #
Dial the emer gency call number 11 2onyour
mobile phone.
If an eme rgency call has been initiated:
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer‐
ge ncy call centre operator.
R Based on the call, the operator decides
whe ther it is necessary tocall rescue teams
and/or the police tothe accident site.
R If no vehicle occupant answers, an ambu‐
lance is sent totheve hicle immediately. Tr
iggering a manual emer gency call #
Press and hold the SOS button in theove r‐
head control panel for at least one second.
The emer gency call has been made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call centre.
R A messa gewith accident data is transmit ted
to the Mercedes-Benz emer gency call centre.
The Mercedes-Benz eme rgency call centre
can transmit theve hicle position data toone
of the public emer gency services call cen‐
tres.
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer‐
ge ncy call centre operator.
R Based on the call, the operator decides
whe ther it is necessary tocall rescue teams
and/or the police tothe accident site.
R In cer tain situations data is also transmitted
in thevo ice channel tothe Mercedes-Benz
emer gency call centre. 344
Multimedia sy stem

This allo
wsmeasu resfo rre scue, reco very or
to wing toa Mercedes-Benz Service Cent reto
be initiated quickl y.
If th e Mercedes-Benz emer gency call sy stem
cann otconnect tothe Mercedes-Benz emer‐
ge ncy call centre, the emer gency call is au tomat‐
ically sent tothe public emer gency services call
centre.
If no connection can be made tothe public
emer gency services, a cor responding message
appears inthe media displa y. #
Dial the emer gency call number 11 2onyour
mobile phone.
Ending an unin tentional emer gency call #
Select ~onthe multifunction steering
wheel.
Data transfer of the Mercedes-Benz emer‐
ge ncy call sy stem
In theeve nt of an auto matic or manual emer‐
ge ncy call thefo llowing data is transmitte d,for
ex ample:
R Vehicle's GPS position data R
GPS position data on thero ute (a few hun‐
dred metres before the incident)
R Direction of tra vel
R Vehicle identification number
R Vehicle drive type
R Number of people de term ined tobe in the
ve hicle
R Whe ther Mercedes me connect is available
or not
R Whe ther the emer gency call was initiated
manually or automatically
R Time of the accident
R Language setting on the multimedia sy stem
Fo r accident clarification purposes, thefo llowing
measures can be take n up toan hour af terthe
emer gency call has been initia ted:
R The cur rent vehicle position can be de ter‐
mined.
R Avo ice connection totheve hicle occupants
can be es tablished %
ForRu ssia: various functions, e.g. receiving
traf fic information, cannot be used for up to
two hou rsafte r sending an emergency call.
Self diagnosis function of the emer gency call
sy stem
Yo ur car verifies the operability of the emer‐
ge ncy call sy stem each time the ignition is ON.
In case of sy stem failure, you will be informed
with text messa geon the instrument clus ter and
with red indicator SOS NOT READY onthe dis‐
pla y.
Please, make sure, that during 30 seconds af ter
switching ignition ON there d indicator SOS
NOT READY inthe upper right corner of display
is switched OFF, this means the emer gency call
sy stem passed diagnostics successfully.
St arting/ending ERA-GLONASS test mode
Re quirements:
R The star ter battery is suf ficiently charge d.
R The ignition is switched on.
R The vehicle has been stationary for at least
one minute. Multimedia sy
stem 345

%
The test mode is cur rently available in the
fo llowing countries, forex ample:
R Russia
R Belarus
R Kazakh stan
R Armenia
R Kyrgyzs tan #
Tostart thete st mode: press and hold the
~ button on the multifunction steering
wheel for at least five seconds.
The test mode is star ted and automatically
ends af terth e language test has been per‐
fo rm ed. #
Toend thete st mode manuall y:switch off
th e ignition.
The test mode is ended. Online and Internet functions
Internet connection
Information on connecting
tothe Internet &
WARNING Risk of dist raction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle
when driving, you will be distracted from the
traf fic situation. This could also cause youto
lose control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
operating the multimedia sy stem. &
WARNING Risk of an accident from
ope rating mobile communication equip‐
ment while theve hicle is in motion
Mobile communications devices distract the
driver from the traf fic situation. This could
also cause the driver tolose control of the
ve hicle. #
Asthe driver, only operate mobile com‐
munications devices when theve hicle is
st ationar y. #
As a vehicle occupant, only use mobile
communications devices in the areas
intended forth is purpose, e.g. in the
re ar passenger compartment. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
operating mobile communication equipment in
th eve hicle. 346
Multimedia sy stem

Depending on
theve hicle's equipment, you can
es tablish an Internet connection in thefo llowing
wa ys:
R Vehicles with a communication module:
Internet use including Mercedes me connect
services and data roaming (/ page 347).
R Vehicles without a communication mod‐
ule:
- viaWi-Fi wi tha data-enabled mobile
phone (/ page 347)
- via Blue tooth®
with a data-enabled
mobile phone (/ page 348)
The In tern et functions can only be used toa limi‐
te d degree whilst driving.
Fu nction of the communication module
On vehicles with a built-in communication mod‐
ule, the Internet connection is es tablished via an
integrated SIM card.
To use In tern et access via the communication
module thefo llowing conditions must be me t:
R The vehicle is equipped with a permanently
ins talled communication module. R
Mercedes me connect is active and ready for
operation.
R Mercedes me connect is activated for Inter‐
net access.
Fo r most Mercedes me connect services, data
vo lume is available when pur chasing the serv‐
ices.
Ad ditional data volume is requiredtouse some
functions, e.g. In tern et radio or Wi-Fi hotspot.
If th e data volume limit is reached, theav ailabil‐
ity of Mercedes me connect services is limited.
The data volume can be pur chased directly
from a mobile phone network pr ovider viathe
Mercedes me Portal.
% Visit a Mercedes-Benz service centre tofind
out wh ether it is possible topur chase data
vo lume in your count rydirectly from a
mobile phone network pr ovider .
Setting up an Internet connection via Wi-Fi
Re quirements:
R theWi -Fi function is acti vated on the multi‐
media sy stem (/ page 283). R
theWi -Fi function is acti vated on theex tern al
device (see the manufacturer's operating
instructions).
R Internet access via Wi-Fi is acti vated (see the
manufacturer's operating instructions).
The Internet connection via Wi-Fi is restricted or
does not function if:
R the mobile phone is switched off
R mobile data use is deactivated on the mobile
phone
R theWi -Fi function is deacti vated on the multi‐
media sy stem
R theWi -Fi function is deacti vated on theex ter‐
nal device
R Internet access via Wi-Fi is deacti vated on
th eex tern al device
Multimedia sy stem:
4 System 5
ö Connectivity
5 Internet settings
5 Search for Wi-Fi networks #
Select the networ k. #
Log in totheWi -Fi network (/ page 283). Multimedia sy
stem 347

Setting up an Internet connection via Blue‐
to
oth ®
Re quirements:
R A mobile phone is connecte dto the multime‐
dia sy stem via Blue tooth®
(/ page 322).
To connect via Blu etoo th®
,th e mobile phone
supports one of thefo llowing Blue tooth®
pro‐
fi les:
R DUN (Dial- UpNet working)
R PAN (Personal AreaNet work)
The Internet connection via Blue tooth®
is restric‐
te d or does not function if:
R The mobile phone is switched off
R The mobile phone network co verage is insuf‐
fi cient
R Mobile da tause is deactivated on the mobile
phone
R The Blue tooth®
function on the multimedia
sy stem is switched off and the mobile phone
is to be connec ted via Blue tooth ® R
The Blue tooth®
function is switched off on
th e mobile phone and the mobile phone is to
be connec ted via Blue tooth®
R Neither the mobile phone network nor the
mobile phone allow simultaneous use of a
te lephone and an Internet connection
R The mobile phone has not been enabled for
Internet access via Blue tooth ®
If a mobile phone is connected tothe multimedia
sy stem forth efirs t time via Blu etoo th®
,yo u will
be assis tedth ro ugh the process of setting up an
Internet connection.
The Internet connection can also be confi gured
manuall y.
Fu rther information can be obtained at https://
www.mercedes-benz-mobile.com/ or at a
Mercedes-Benz service centre. Multimedia sy
stem:
4 System 5
ö Connectivity
5 Internet settings
Blue tooth ®
connection via PAN #
Select the mobile phone.
The Internet connection is es tablished.
Switching the Blu etoo th®
pr ofile
Re quirements:
R The mobile phone supports the DUN and
PA N Blue tooth®
profiles.
Multimedia sy stem:
4 System 5
ö Connectivity
5 Internet settings #
Toswitch from DUN toPAN: select the
mobile phone. #
Select ¥. #
Select Change configuration. #
Activate OAutomatic configuration.
The Internet connection is au tomatical lycon‐
fi gured using thePA N Blue tooth®
profile. 348
Multimedia sy stem

#
Toswitch from PANto DUN: select the
mobile phone. #
Select ¥. #
Select Change configuration. #
Deactivate ªAutomatic configuration. #
Select Configure settings using COMAND .#
Configuri ngthe Internet connection using
preset or manual access data (/ page 348).
Editing Internet access data
Re quirements:
R The mobile phone supports the Blue tooth®
DUN profile.
Multimedia sy stem:
4 System 5
ö Connectivity
5 Internet settings #
Highlight the mobile phone. #
Select ¥. #
Select Change configuration .#
For mobile phones with PAN and DUN:
select Configure settings using COMAND. #
Configure the Internet connection using pre‐
set or manual access data (/ page 348).
Cancelling Internet access permission for a
mobile phone
Multimedia sy stem:
4 System 5
ö Connectivity
5 Internet settings #
Highlight the mobile phone. #
Select ¥. #
Select Delete configuration. #
Select Yes.
Displaying mobile phone details
Multimedia sy stem:
4 System 5
ö Connectivity
5 Internet settings #
Highlight the mobile phone. #
Select ¥. #
Select Details. Connection
status Connection
status overview 1
Display of there ception field stre ngth of the
connected Blu etoo th®
device or communica‐
tion module
2 Display of existing connection
Displaying the connection status
Multimedia sy stem:
4 System 5
ö Connectivity #
Select Internet status . Multimedia sy
stem 349