2020 MAZDA MODEL CX-5 Owners Manual (in English)

Different Bluetooth®-enabled devices can be used for Bluetooth® Hands-Free and
Bluetooth
® audio. For example, device A can be connected as a Bluetooth® Hands-Free
device and device B can be connected as a Bluetooth
® audio device. However, the
following may occur when they are used at the same time.
The Bluetooth® connection of the device is disconnected.
Noise occurs in the Hands-Free audio.
Hands-Free operates slowly.
Voice recognition related problems
Symptom CauseSolution method
Poor voice recognition.
Excessive, slow speech.Excessive, forceful speech
(shouting).
Speaking before the beep sound
has ended.
Loud noise (speaking or noise
from outside/inside vehicle).
Airflow from A/C is blowing
against the microphone.
Speaking in off-standard expres-
sions (dialect). Regarding the causes indicated on
the left, be careful with how you
speak. In addition, when numbers
are spoken in a sequence, recogni-
tion ability will improve if no stop is
placed between the numbers.
False recognition of numbers.
Poor voice recognition.
There is a malfunc
tion in the micro-
phone. A poor connection or malfunction
with the microphone may have oc-
curred. Consult an Authorized Maz-
da Dealer.
Phone-related voice recognition is
disabled. There is a problem with the connec-
tion between the Bluetooth
® unit
and the device. If there is any malfunction after
checking the pairing
situation, check
for device pairing or connection
problems.
Names in the phonebook are not
easily recognized. The Bluetooth
® system is under a
condition in which recognition is
difficult. By carrying out the following meas-
ures, the rate of recognition will im-
prove.Clear memory from the phone-
book which is not used very of-
ten.
Avoid shortened names, use full
names. (Recognition improves
the longer the name is. By not us-
ing names such as “Mom”,
“Dad”, recognition will improve.)
When operating the audio, a song
name is not recognized. Song names cannot be recognized
by voice.
―
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SymptomCauseSolution method
You want to skip guidance. ―Guidance can be skipped by quickly
pressing and releasing the talk but-
ton.
Regarding problems with calls
Symptom
CauseSolution method
When starting a call, vehicle noise
from the other party can be heard. For about 3 seconds after starting a
call, the Bluetooth
® unit's Noise
Suppression function requires time
to adapt to the call environment. This does not indicate a problem
with the device.
The other party cannot be heard or
the speaker's voice is quiet. The volume is set at zero
or low. Increase the volume.
The phone does not receive calls. The “Incoming Call Notifications”
setting in the Communication Set-
tings is off.Turn the “Incoming Call Notifica-
tions” setting on.
Other problems
Symptom
CauseSolution method
The indication fo r the remaining
battery is different between the ve-
hicle and the device. The indication method is different
between the vehicle and the device.
―
When a call is made from the vehi-
cle, the telephone number is updated
in the incoming/outgoing call record
but the name does not appear. The number has not been registered
into the phonebook.If the number has been registered
into the phonebook, the incoming/
outgoing call record is updated by
the name in the phonebook when
the engine is restarted.
The cell phone does not synchronize
with the vehicle regarding the in-
coming/outgoing call record. Some types of cell phones do not
synchronize automatically.
Operate the cell p
hone for synchro-
nization.
It takes a long time to complete the
function for changing the language. A maximum of 60 seconds is re-
quired.
―
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Things You Need to Know
WA R N I N G
Always adjust the audio while the vehicle is
stopped:
Do not adjust the audio control switches
while driving the vehicle. Adjusting the
audio while driving the vehicle is
dangerous as it could distract your
attention from the vehicle operation which
could lead to a serious accident.
Even if the audio control switches are
equipped on the steering wheel, learn to
use the switches without looking down at
them so that you can keep your maximum
attention on the road while driving the
vehicle.
CAUTION
For the purposes of safe driving, adjust the
audio volume to a level that allows you to
hear sounds outside of the vehicle
including car horns and particularly
emergency vehicle sirens.
NOTE
To prevent the battery from being
discharged, do not leave the audio
system on for a long period of time when
the engine is not running.
If a cellular phone or CB radio is used
in or near the vehicle, it could cause
noise to occur from the audio system,
however, this does no t indicate that the
system has been damaged.
Do not spill any liquid on the audio
system.
▼ Radio Reception
AM characteristics
AM signals bend around such things as
buildings or mountains and bounce off the
ionosphere.
Therefore, they can reach longer distances
than FM signals.
Because of this, 2 stations may sometimes
be picked up on the same frequency at the
same time.
Station 2
Station 1 Ionosphere
FM characteristics
An FM broadcast range is usually about
40―50 km (25
―30 miles) from the
source. Because of extra coding needed to
break the sound into 2 channels, stereo FM
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has even less range than monaural
(non-stereo) FM.
FM Station
40—50km
(25—30 miles)
Signals from an FM transmitter are similar
to beams of light because they do not bend
around corners, but they do reflect. Unlike
AM signals, FM signals cannot travel
beyond the horizon. Therefore, FM
stations cannot be received at the great
distances possible with AM reception.
AM wave
FM wave
FM wave
100—200 km (60—120 miles) Ionosphere
Atmospheric conditions can also affect
FM reception. High humidity will cause
poor reception. However, cloudy days may
provide better reception than clear days.
Multipath noise
Since FM signals can be reflected by
obstructions, it is possible to receive both
the direct signal and the reflected signal at
the same time. This causes a slight delay
in reception and may be heard as a broken
sound or a distortion. This problem may
also be encountered when in close
proximity to the transmitter.
Reflected wave
Direct
Flutter/Skip noise
Signals from an FM transmitter move in
straight lines and become weak in valleys
between tall buildings, mountains, and
other obstacles. When a vehicle passes
through such an area, the reception
conditions may change suddenly, resulting
in annoying noise.
Weak signal noise
In suburban areas, broadcast signals
become weak because of distance from the
transmitter. Reception in such fringe areas
is characterized by sound breakup.
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Strong signal noise
This occurs very close to a transmitter
tower. The broadcast signals are extremely
strong, so the result is noise and sound
breakup at the radio receiver.
Station drift noise
When a vehicle reaches the area of 2
strong stations broadcasting at similar
frequencies, the original station may be
temporarily lost and the second station
picked up. At this time there will be some
noise from this disturbance.
Station 2
88.3 MHz
Station 1
88.1 MHz
▼
Operating Tips for MP3
MP3 stands for MPEG Audio Layer 3,
which is standardized voice compression
established by the ISO
*1 working group
(MPEG).
Use of MP3 allows for audio data to be
compressed to approximately a tenth of
the source data size.
This unit plays files with the extension
(.mp3) as MP3 files.
*1 International Organization for
Standardization
CAUTION
Do not use an audio file extension on files
other than audio files. In addition, do not
change the audio file extension. Otherwise,
the unit will not recognize the file correctly
resulting in noise or a malfunction.
NOTE
Supply of this product only conveys a
license for private, non-commercial use
and does not convey a license nor imply
any right to use this product in any
commercial (i.e. revenue-generating) real
time broadcasting (terrestrial, satellite,
cable and/or any other media),
broadcasting/streaming via the Internet,
intranets and/or other networks or in other
electronic content distribution systems,
such as pay-audio or audio-on-demand
applications. An independent license for
such use is required. For details, please
visit http://www.mp3licensing.com.
When naming an MP3 file, be sure to
add an MP3 file extension (.mp3) after
the file name.
The number of characters which can be
displayed is restricted.
▼ Operating Tips for WMA
WMA is short for Windows Media*1
Audio and is the audio compression
format used by Microsoft
*1.
Audio data can be created and stored at a
higher compression ratio than MP3.
This unit plays files with the extension
(.wma) as WMA files.
*1 Windows Media and Microsoft are registered trademarks of Microsoft
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Corporation U.S. in the United States
and other countries.

CAUTION
Do not use an audio file extension on files
other than audio files. In addition, do not
change the audio file extension. Otherwise,
the unit will not recognize the file correctly
resulting in noise or a malfunction.
WMA files written under specifications
other than the indicated specification
may not play normally or files or folder
names may not display correctly.
The file extension may not be provided
depending on the computer operating
system, version, software, or settings. In
this case, add the file extension “.wma”
to the end of the file name, and then
write it to the memory.
▼ Operating Tips for AAC
AAC stands for Advanced Audio Coding,
which is standardized voice compression
established by the ISO
*1 working group
(MPEG). Audio data can be created and
stored at a higher compression ratio than
MP3.
This unit plays files with the extensions
(.aac/.m4a/.wav) as the AAC files.
CAUTION
Do not use an audio file extension on files
other than audio files. In addition, do not
change the audio file extension. Otherwise,
the unit will not recognize the file correctly
resulting in noise or a malfunction.
AAC files written under specifications
other than the indicated specification
may not play normally or files or folder
names may not display correctly.
The file extension may not be provided
depending on the computer operating
system, version, software, or settings. In
this case, add the file extension “.aac”,
“.m4a”, or “.wav” to the end of the file
name, and then write it to the memory.
*1 International Organization for
Standardization
▼ Operating Tips for OGG
OGG is the audio compression format for
Xiph. Org Foundation.
Audio data can be created and stored at a
higher compression
ratio than MP3.
This unit plays files with the extension
(.ogg) as OGG files.

CAUTION
Do not use an audio file extension on files
other than audio files. In addition, do not
change the audio file extension. Otherwise,
the unit will not recognize the file correctly
resulting in noise or a malfunction.
OGG files written under specifications
other than the indicated specification
may not play normally or files or folder
names may not display correctly.
The file extension may not be provided
depending on the computer operating
system, version, software, or settings. In
this case, add the file extension “.ogg”
to the end of the file name, and then
write it to the memory.
▼ Operating Tips for USB device
This unit plays audio files as follows:
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Extension Playback with this unit.mp3 MP3
.wma WMA
.aac AAC
.m4a
.wav WAV
.ogg OGG
CAUTION
Do not use an audio
file extension on
files
other than audio files. In addition, do not
change the audio file extension. Otherwise,
the unit will not recognize the file correctly
resulting in noise or a malfunction.
NOTE
Playback may not be possible depending
on the type and condition of the USB
flash memory even if the audio file
complies with the standard.
A copyright protected WMA/AAC file
cannot be played in this unit.
If a file name in th e USB memory is too
long, it could cause operation problems
such as not being able to playback the
song.
(Recommended: Within 80 characters)
The order of the music data stored in the
device may differ from the playback
order.
To prevent loss or damage of stored
data, we recommend that you always
back up your data.
(Vehicles without USB port indicated
with
)
If a device exceeds the maximum
electric current value of 1,000 mA, it
may not operate or recharge when
connected.
(Vehicles with USB port indicated with
)
If the current consumption of the
connected device exceeds the following
current value, it may not operate or
recharge.
Apple device is connected : 2,100 mA
Device compatible with BC1.2 is
connected : 1,500 mA
Device other than the above is
connected : 500 mA
Do not pull out the USB device while in
the USB mode (only pull it out while in
FM/AM radio mode).
The device will not operate if the data is
password protected.
MP3/WMA/AAC/OGG files written under
specifications other than the indicated
specification may not play normally or
files/folder names may not display
correctly.
▼ Agreements and disclaimers related
to Apple CarPlay™
This unit is compatible with Apple
CarPlay™ which can operate an iPhone
®
using the vehicle's audio device.

 iPhone, Siri and Apple Music are
registered trademarks of Apple Inc.
 Apple CarPlay is trademarks of Apple
Inc.
 iOS is a trademark or registered
trademark of Cisco in the U.S. and other
countries and is used under license.
May not be compatible depending on the
model or OS version.
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CAUTION
For the purposes of safety, do not
operate your iPhone
® while driving.
 Disconnect the iPhone
® when it is not in
use. If the device is left in the cabin, it
could be damaged or the battery may
deteriorate due to the excessive
temperature or humidity inside the
cabin.
 If the iPhone
® battery has deteriorated, it
may not recharge or play audio even if it
is connected to this unit.
 Before use, carefully read the user
instructions for the iPhone
®.
NOTE
To prevent loss or damage of stored data,
we recommend that you always back up
your data.
▼ Operating Tips for Android™
Requires the Android Auto app on Google
Play and an Android compatible
smartphone running Android™ 5.0
Lollipop or higher.
CAUTION

For the purposes of safety, do not
operate your Android™ Smartphone
while driving.
 Disconnect the Android™ Smartphone
when it is not in use. If the device is left in
the cabin, it could be damaged or the
battery may weaken due to the excessive
temperature or humidity inside the
cabin.
 If the Android™ Smartphone battery has
deteriorated, it may not recharge or play
audio even if it is connected to this unit.
Before use, carefully read the user
instructions for the Android™
Smartphone.
NOTE
To prevent loss or damage of stored data,
we recommend that you always back up
your data.
 Google, Android, Android Auto and
other related marks are trademarks of
Google LLC.
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