2020 INFINITI QX60 phone

RedialMakes a call to the last outgoing phone number.
Add Phone Use this command to connect a compatible Bluetooth® device to system. Follow the on-screen instructions to complete the pairing process from your
handset.
Call
Home <1 - 6> “Call” followed by a contact name stored in your phonebook from the
cellular phone and the location name “Home”.
NOTE:
The system can read out SMS text messages in voice.
However, it cannot always read the text correctly.
Audio command
1st Command 2nd Command Action
Audio USB Play Artist Turns on the USB, selecting the artist.
USB Play Album Turns on the USB, selecting the album.
USB Play Song Turns on the USB, selecting the track. You can speak the commands
successively.
iPod Play Artist Turns on the iPod®, selecting the artist.
iPod Playlist Turns on the iPod®, playing the playlist which you said.
Play Play the audio source which you said.
CD Turns on the CD, selecting the track number.
USB All Artists Display the USB all artists list.
USB All Albums Display the USB all albums list.
USB All Folders Display the USB all folders list.
iPod All Artists Display the iPod® all artists list.
7. Voice Recognition
7-9

7. Voice Recognition
iPod All AlbumsDisplay the iPod® all albums list.
iPod All Songs Display the iPod® all songs list.
Notes on operating audio by Voice Recognition:
. An audio device connected via Bluetooth® cannot be operated with the Voice Recognition System. Source change is only available for
Bluetooth® streaming audio.
. Song title and Artist name information will be overwritten when another iPod®/iPhone® is connected after song titles and artists names
in the previously connected iPod®/iPhone® have been installed.
. If two USB memory devices are connected at the same time, voice operation will only be available for use with one registered and selected
device. When selecting [YES] in the pop-up screen that displays after a new USB memory device is connected, the USB memory device is
registered in the Voice Recognition System and is selected automatically. One iPod® and one USB memory device can be registered in the
system. If a USB memory device is newly registered, old data is overwritten. It may take a few moments to register a USB memory device.
If you want to enable voice operation for music stored in a previously registered device, select the device you want to use in advance.
“Voice Recognition settings” (page 7-14)
Even when a device has been previously registered, simply connecting the device will not result in it being selected automatically.
. The Voice Recognition System may not function when the song information is too long (artist names, album titles, song titles, and playlists,
etc.)
General navigation command (if so equipped)
The following commands can be used during the Navigation Voice Recognition session.
7-10

8 Troubleshooting guide
Customer assistance ........................................................ 8-2
System unit ........................................................................\
. 8-3Liquid crystal display .................................................. 8-3
Audio system ..................................................................... 8-5 AM radio ........................................................................\
8-5
HD Radio technology (for U.S.) .............................. 8-6
Compact Disc (CD) player ........................................ 8-8
iPod® player .............................................................. 8-10
USB memory ............................................................... 8-12
Bluetooth® streaming audio .................................. 8-13 Bluetooth® Hands-Free Phone System .................. 8-15
Navigation (if so equipped) ......................................... 8-19
Basic operations ...................................................... 8-19
Vehicle icon .............................................................. 8-20
Route calculation and visual guidance .............. 8-22
Voice guidance ........................................................ 8-24
Traffic information ................................................. 8-25
INFINITI InTouch
TMServices (if
so equipped) ............................................................. 8-26
Voice Recognition .......................................................... 8-27

8. Troubleshooting guide
SymptomPossible cause Possible solution
Playback stops. The Bluetooth® streaming audio device is not
compatible with the in-vehicle audio system. Visit www.infinitiusa.com/bluetooth/ to search
for a recommended Bluetooth® streaming audio
device.
A cellular phone is connected. This is not a malfunction.
Sound may cut out when a Bluetooth®
streaming audio device is operated. Select the Bluetooth® streaming audio mode,
and then operate a function on the vehicle’s
display screen.
“Selecting audio source” (page 3-17)
Audio operation cannot be performed. A Bluetooth® streaming audio device that does not support audio operations is in use.This is not a malfunction.
Refer to the Owner’s Manual of the Bluetooth®
streaming audio device.
An error occurs when connecting to a Blue-
tooth® streaming audio profile. Turn the power source of the Bluetooth®
streaming audio player off and on, and then
resume connection with the system.
8-14

BLUETOOTH® HANDS-FREE PHONE SYSTEM
SymptomPossible cause Possible solution
A cellular phone cannot be registered. The cellular phone is not compatible with the in- vehicle hands-free phone system. Use a cellular phone compatible with the system. Visit
the website (www.infinitiusa.com/bluetooth) for
model compatibility.
Registration of the cellular phone has been
performed incorrectly. Check the registration procedure, and then register
the cellular phone again.
A cellular phone cannot be connected or is
disconnected after the registration is
completed. The Bluetooth® setting of the in-vehicle hands-
free phone system is turned off.
Turn on the Bluetooth® setting of the system.
The Bluetooth® setting of the cellular phone is
turned off. Turn on the Bluetooth® setting of the cellular phone.
The remaining battery level of the cellular phone
is low. Charge the battery of the cellular phone.
The wireless Bluetooth® connection may be
disrupted depending on the location of the
cellular phone. Do not place the cellular phone in an area surrounded
by metal or far away from the in-vehicle hands-free
phone system. Do not place the cellular phone close
to the seats or your body.
Registration of the cellular phone is not com-
pleted. Perform registration of the cellular phone.
Having trouble reconnecting to hands-free
phone after previously successfully regis-
tered. Cellular phone software is not running properly
or software is not up to date.
First, reboot your cellular phone and make sure to
shut it down on a regular basis to refresh the
software condition. If that does not resolve the
symptom, check for any cellular phone software
updates and update your cellular phone software.
8. Troubleshooting guide
8-15

8. Troubleshooting guide
SymptomPossible cause Possible solution
A call to a particular phone number fails. If the system tries to make a call several times to the same phone number (for example: the party
does not respond to the call, the party is out of
the service area, or the call is abandoned before
the party responds), the system may reject a
request to make a call to the phone number. Turn off the cellular phone and turn it on again to
reset the connection.
The system does not recognize the con-
nection of a cellular phone. The system
does not receive or make a call. The cellular phone is not compatible with the in-
vehicle hands-free phone system.
Use a cellular phone compatible with the system. Visit
the website (www.infinitiusa.com/bluetooth) for
model compatibility.
The cellular phone is not connected. Check the registration procedure, and then register
the cellular phone again.
The phone operation is limited by the functions
(such as dial lock, etc.) of the registered cellular
phone. Remove any settings that are limiting use of the
cellular phone, and then perform registration again.
Registered voice tag is cut short. Speaking of the voice tag did not fit within the 5
second recording period after the beep. Speak the voice tag within 5 seconds after the beep.
The other party cannot hear your voice.
The other party can hear your voice, but it
cracks or cuts out. The cellular phone is not connected.
Check the registration procedure, and then register
the cellular phone again.
The fan speed of the air conditioner is too fast. Decrease the fan speed of the air conditioner.
The ambient noise level is excessive. (For
example: heavy rain, construction sites, inside a
tunnel, oncoming vehicles, etc.) Close the windows to shut out ambient noise.
The noise generated by driving the vehicle is too
loud. Reduce the vehicle speed, and then speak a com-
mand.
The incoming or outgoing voice level is too loud. Adjust the incoming or outgoing voice level properly.
8-16

SymptomPossible cause Possible solution
The voice is cut out or noise is heard during
a call. The wireless Bluetooth® connection may be
disrupted depending on the location of the
cellular phone. Do not place the cellular phone in an area surrounded
by metal or far away from the in-vehicle hands-free
phone system. Do not place a cellular phone close to
the seats or your body.
When a cellular phone is operated to make
a call, the hands-free function becomes
unavailable. Some models of a cellular phone do not switch
to the hands-free mode when they are operated
to make a call. This is not a malfunction. Make a call again using the
hands-free function.
The other party’s voice cannot be heard.
There is no ring tone. The volume level is set to the minimum. Adjust the volume level.
A cellular phone is not connected.
Check the registration procedure, and then register
the cellular phone again.
Each volume level (ring tone, incoming
voice or outgoing voice) is different. Each volume level is not adjusted properly. Adjust each volume level properly.
The antenna display is different between
the in-vehicle screen and a cellular phone
screen. Making or receiving a call is un-
available even though the antenna display
shows that it is possible to do so. The antenna display varies depending on the
model of cellular phone.
This does not indicate a malfunction. The antenna
display and remaining battery level shown on the in-
vehicle screen may be different from those shown on
the cellular phone screen. Use them as a reference.
A voice cannot be heard clearly when using
a cellular phone behind tall buildings. Some structures such as tall buildings, etc. may
cause irregular reflection of radio waves or
completely shut out radio waves that are used
for cellular phones. This is not a malfunction.
Noise is heard when using a cellular phone
under/near areas of elevated railroads,
high voltage electric power cables, traffic
signals, neon billboards, etc. Electromagnetic waves that are generated from
radio devices may adversely affect the cellular
phone.
This is not a malfunction.
Noise is heard in the sound from the audio
system while using a cellular phone. Radio waves that are generated from a cellular
phone may adversely affect the sound from the
audio system. This is not a malfunction.
8. Troubleshooting guide
8-17

8. Troubleshooting guide
SymptomPossible cause Possible solution
Sound skip. The cellular phone may have turned on wireless
LAN (Wi-Fi). Turn off the wireless LAN (Wi-Fi).
Phonebook cannot be downloaded. An error occurred during the phone pairing process. Re-register the Bluetooth® pairing information after
deleting the pairing information from both the cellular
phone and the in-vehicle system.
8-18