2020 INFINITI QX60 phone

5. Information
“Emergency support” (page 5-24)
. Remote Horn & Lights (if so equipped):
Remote Horn & Lights allows you to
remotely flash the lights and sound the
horn on your vehicle. It is most often
used to help you locate your vehicle.
. Remote Engine Start (if so equipped):
Remote Engine Start provides you the
convenience of being able to start your
vehicle from the website or from your
cellular phone. Once started, the engine
will run for 10 minutes. If you need a little
extra time before you get to your vehicle,
you can extend the run time by making a
second Remote Engine Start request.
The engine will run for additional 10
minutes from the time of your second
request.
. Alarm Notification:
The Alarm Notification feature will noti-
fy you via the chosen notification meth-
od on the INFINITI InTouch
TMServices
website when your vehicle alarm system
is activated.
. Scheduled Maintenance Notification:
The Scheduled Maintenance Notification
provides your vehicle’s mileage data to INFINITI. INFINITI notifies you of main-
tenance notifications using this mileage
data.
. Maintenance Alert:
Maintenance Alert allows you to receive
notifications via the chosen notification
method set in the INFINITI InTouch
TM
Services website in the event of a vehicle
sub-system malfunction. The service is
managed through the INFINITI In-
Touch
TMServices website.
. Destination Assistance:
The Destination Assistance helps you to
search a destination via the Interactive
Voice Response (IVR) system or a live
Response Specialist by pushing the IVR
soft button on the navigation screen. The
IVR system will ask you for a name, item
or address, etc. to locate your requested
point of interest and accesses a third-
party service to bring up the most
applicable results. A Response Specialist
will assist you if your request is not
recognized in the IVR session.
. Destination Send to Car:
Destination Send to Car feature allows
you to find the point of interest informa-
tion from the latest database within the INFINITI InTouch
TMServices website
and download the information to the
vehicle.
“Using Destination Send to Car”
(page 6-29)
. Connected Search:
Connected Search gives you the ability
to conduct a point of interest search
around the vehicle location via the
Destination menu of the navigation
system. This search links to the INFINITI
InTouch
TMServices database which may
have destination information that is
more up-to-date than your Infiniti SD
card navigation system.
“Searching by connecting Data
Center” (page 6-28)
. Drive Zone:
The Drive Zone feature allows you to
monitor the movement of your vehicle in
and out of specified regions. Using the
INFINITI InTouch
TMServices website or
the Interactive Voice Response (IVR),
you can define a series of allowed or
restricted regions, and are then alerted
via your chosen notification method
when the vehicle enters or leaves a
designated region. You can also query
the INFINITI InTouch
TMServices web-
5-18

site to see a listing of alert notifications
received.
. Max Speed Alert:
Max Speed Alert allows you to monitor
the speed of your vehicle by receiving
alerts. You can set the maximum speed
via the INFINITI InTouch
TMServices
website, and if your vehicle exceeds the
specified speed threshold, you will re-
ceive a notification via the chosen meth-
od. You can also query the INFINITI
InTouch
TMServices website to view a
listing of Max Speed Alert notifications.
. Mobile Information Service (if so
equipped):
Mobile Information Service (MIS) deli-
vers information such as the latest news
headlines, stock quotes and sports
scores set in the INFINITI InTouch
TM
Services website to be displayed on your
navigation screen or to be read out.
“Viewing information feeds”
(page 5-22)
. Valet Alert:
Valet Alert notifies you if the vehicle
moves outside a radius of the vehicle
location set on the INFINITI InTouch
TM
Services website. You can activate Valet Alert from the “Voice Menu” and saying
“Valet Alert” when the call is connected.
“Connecting to Interactive Voice
Menu” (page 5-21)
. Journey Planner feature allows you to
set the route according to the route plan
created in advance by the INFINITI
Owner’s Portal Website.
“Using Journey Planner”
(page 6-25)
Notice to Bluetooth® Hands-Free
Phone users
While the vehicle is connected to the
INFINITI InTouchTMServices Response Spe-
cialists or the emergency support staff at the
Infiniti Response Center, the Bluetooth®
Hands-Free Phone System will be disabled
and the Hands-Free mode will switch to the
handset mode automatically. After the call is
terminated, the Bluetooth® Hands-Free
Phone System will switch from handset
mode to Hands-Free mode automatically.
This is to avoid various services by INFINITI
InTouch
TMServices Response Specialists
(such as route guidance) and INFINITI
InTouch
TMServices emergency support
staff being interrupted by incoming calls.
Incoming phone calls received while the vehicle is connected to the Service Center
will not be listed in the call history of the
Bluetooth® Hands-Free Phone System.
However those incoming calls may be listed
in the call history of your mobile phone,
depending on its capabilities. After discon-
necting communication with the INFINITI
InTouch
TMServices Response Specialist or
INFINITI InTouchTMServices emergency
support staff, check the incoming call history
on your mobile phone when it is safe to do
so.
INFO:
If your Bluetooth® Hands-Free Phone re-
ceives an incoming call while you are speak-
ing with an operator, a pop-up message
asking whether you would like to take the
call is displayed.
“4. Bluetooth® Hands-Free Phone”
Service application
A separately purchased INFINITI InTouchTM
Services subscription is required. For de-
tailed information, contact an INFINITI
retailer or refer to the following INFINITI
InTouch
TMServices website:
usa.infinitiintouch.com (for U.S.)
5. Information
5-19

5. Information
canada.infinitiintouch.com (for Canada)
INFO:
If the vehicle is owned by another person
and is resold, the subscription for this service
must be canceled and all data stored on the
device must be deleted.
Operating tips
WARNING
. Use the INFINITI InTouchTMServices
after stopping your vehicle in a safe
location. If you have to use the
INFINITI InTouch
TMServices while
driving, exercise extreme caution at
all times so full attention may be
given to vehicle operation.
. If you are unable to devote full
attention to vehicle operation while
talking with the INFINITI InTouch
TM
Services, pull off the road to a safe
location and stop your vehicle.
. Do not use the INFINITI InTouch
TM
Services with the engine or the hybrid
system stopped. Doing so may discharge
the vehicle battery (12V battery). .
The INFINITI InTouch
TMServices cannot
be used under the following conditions:
— The INFINITI InTouch
TMServices sub-
scription has expired.
— The vehicle is outside the area where the cellular network service is recei-
vable.
— The vehicle is in a location with poor signal reception such as tunnels,
underground parking garages, behind
buildings or in mountainous areas.
— The line is busy.
— The TCU (Telematics Control Unit) or other systems of your vehicle are not
working properly.
— The INFINITI InTouch
TMServices net-
work system is disabled.
. Information Feeds download cannot be
used when the vehicle is connected to
the INFINITI InTouch
TMServices Data
Center and INFINITI InTouchTMServices
Response Center.
. Communication with the INFINITI In-
Touch
TMServices Data Center is related
to the data communication mode and
may cause occasional difficulty in receiv-
ing signals, and the signal receivable area may be limited compared to regular
mobile phones.
. You may hear clicks or experience inter-
ruptions while speaking with the
INFINITI InTouch
TMServices Response
Specialists. This is due to a shift in the
connection zone and is not a malfunc-
tion.
. Depending on the line used, the sound
volume may decrease. Adjust the volume
as necessary.
. Received sounds may be distorted or
ambient noise may sound like voices of a
crowd. This is due to the use of the
digital line and is not a malfunction.
. You may hear your own voice from the
speaker when talking with the INFINITI
InTouch
TMServices Response Specialists
due to a network disturbance. When this
occurs, reconnect the line after a few
minutes or at a different location.
. This vehicle incorporates a communica-
tion device that is called a TCU (Tele-
matics Control Unit). The communication
connection between this unit and the
INFINITI InTouch
TMServices Data Cen-
ter allows for various services. When the
system connects to the INFINITI In-
5-20

TouchTMServices Data Center, an an-
tenna icon will appear on the screen. Use
the service in a location where the
symbol representing good signal recep-
tion appears on the screen.
: When the signal reception is good
: When the signal reception is bad
. The INFINITI InTouch
TMServices use the
TCU (Telematics Control Unit) for com-
munications. Even if the signal strength
bar of the in-vehicle data communication
module indicates good reception, con-
nection to the INFINITI InTouch
TMSer-
vices Data Center may be disabled. This
does not indicate a malfunction. Operate
the system again after a few minutes.
CONNECTING TO INTERACTIVE
VOICE MENU
Various services to support your driving are
available by answering Interactive Voice
Menu.
For more details, contact the INFINITI
InTouch
TMServices support line at 1-855-
444-7244 or refer to the INFINITI In-
Touch
TMServices website usa.infinitiin-
touch.com (for U.S.)/canada.infinitiintouch.
com (for Canada). 1. Display the Information menu screen.
“Displaying operation screen”
(page 2-10)
2. Touch [InTouch Services].
3. Touch [Connect to Voice Menu].
4. The system connects to the INFINITI InTouch
TMServices Response Center
and menu options will be announced.
Speak your preferred option.
.Destination Assistance
Sets a destination using an Interactive
Voice Response (IVR) system.
.Roadside AssistanceConnects to the Roadside Response
Specialist.
.Valet AlertTurns on the Valet Alert function and
monitors the vehicle movement within
a certain range.
INFO:
. You can also connect to an INFINITI
InTouch
TMServices Interactive Voice
Menu by touching the IVR soft button
on the map.
. After selecting [Connect to Voice Menu],
it may take some time until the system
initiates connection, depending on the
technical environment and whether the
TCU (Telematics Control Unit) is being
used by other services.
. If your Bluetooth® Hands-Free phone
receives an incoming call while you are
speaking with an operator, a pop-up
message asking whether you would like
to take the call is displayed.
. To avoid disconnecting the line, do not
turn off the engine or the hybrid system.
SETTING ROUTE TO A
SEARCHED DESTINATION
Use Connected Search to find destinations
via the Internet and set a route to them
directly from your navigation system.
1. Display the Information menu screen.
“Displaying operation screen”
(page 2-10)
5. Information
5-21

.Content settings can be made using the
INFINITI InTouchTMServices website.
For more details, contact the INFINITI
InTouch
TMServices support line at 1-
855-444-7244 or refer to the INFINITI
InTouch
TMServices website usa.infini-
tiintouch.com (for U.S.)/canada.infini-
tiintouch.com (for Canada).
Screen information:
When information feeds are downloaded
from the INFINITI InTouch
TMServices Data
Center, the contents of the information are
displayed while the vehicle is stopped.
Menu:
Stop to announce the content (Text-to-
Speech), and displays the operation
menu.
Contents:
The contents of the INFINITI InTouchTM
Services feeds are displayed.
[]/[]:
Turns to the next or previous page if the
information has a number of content
pages.
:
If the information contains map infor-
mation, the icon be displayed. It can be
set as the destination.
:
If the information contains phone num-
ber information, the icon is displayed. It
is possible to make a phone call to the
facility.
After parking the vehicle in a safe location
and touching [Menu], the operation menu is
displayed on the screen.
INFO:
The availability of the operation menu items
differs depending on the contents of the
selected information feeds.
Updating All Information Feeds
It is possible to synchronize with the list
updated INFINITI InTouchTMServices web-
site, such as “Destination Send to Car”, “My
Schedule”, “Mobile Info. Service” or “Journey
Planner”, etc.
For details of the services and settings, refer
to the INFINITI InTouch
TMServices website:
usa.infinitiintouch.com (for U.S.)/canada.in-
finitiintouch.com (for Canada), or contact
the INFINITI InTouch
TMServices support
line at 1-855-444-7244.
1. Display the Information menu screen.
“Displaying operation screen”
(page 2-10)
2. Touch [InTouch Services].
3. Touch [Sync All Feeds].
4. The latest information is sent from the INFINITI InTouch
TMServices Response
Center and an updated list is displayed.
5. Information
5-23

6 Navigation (if so equipped)
Safety information ........................................................... 6-3
Map data authentication ................................................ 6-3
Map operation ................................................................... 6-4Map types ..................................................................... 6-4
Displaying current vehicle location ........................ 6-6
Moving map ................................................................... 6-7
Changing scale of map .............................................. 6-8
Changing map orientation ........................................ 6-9
Setting split screen ..................................................... 6-9
Map view settings .................................................... 6-11
Setting information on map ................................... 6-14
Traffic information on map .................................... 6-14
Setting destination ......................................................... 6-15 Changing region ........................................................ 6-15
Destination screen .................................................... 6-17
Finding address ......................................................... 6-20
Finding points of interest ....................................... 6-21
Setting home as destination .................................. 6-23
Finding nearby place ................................................ 6-24
Searching from stored locations ........................... 6-24
Searching from history ............................................ 6-25
Using Journey Planner ............................................. 6-25
Setting intersection .................................................. 6-26
Setting freeway entrance/exit .............................. 6-26
Setting city center ..................................................... 6-27 Setting by phone number ..................................... 6-27
Setting from stored routes ................................... 6-27
Searching by connecting Data Center .............. 6-28
Setting by INFINITI InTouch
TMServices .......... 6-28
Setting point on map ............................................ 6-30
Procedures after setting route ........................... 6-30
Route guidance ............................................................... 6-32
About route guidance ............................................ 6-32
Route guidance screens ........................................ 6-34
Canceling route ........................................................ 6-36
Route menu screen ................................................. 6-37
Editing route ............................................................. 6-37
Recalculating route ................................................ 6-40
Searching for detour route using
traffic information ................................................. 6-40
Displaying turn list .................................................. 6-42
Route guidance settings ....................................... 6-42
Storing a location/route .............................................. 6-47 Storing location ....................................................... 6-47
Storing route ........................................................... 6-48
Storing avoid area .................................................. 6-48
Editing stored information .................................. 6-50
Deleting stored item ............................................... 6-53
Transferring information to/from
address book ............................................................ 6-55

6. Navigation (if so equipped)
Step 1Step 2Setting item Action
[Previous Destinations] Sets the previous starting point as the destination. Searches for the destination from the previous destinations.
“Searching from history” (page 6-25)
[Journey Planner] Sets a route plan downloaded from the INFINITI Owner’s Portal Website.
“Using Journey Planner” (page 6-25)
[Intersection] Searches for a destination from an intersection.
“Setting intersection” (page 6-26)
[Freeway Entrance/Exit] Searches for a destination from a freeway entrance/exit.
“Setting freeway entrance/exit” (page 6-26)
[City Center] Sets the center of a city as the destination.
“Setting city center” (page 6-27)
[Phone Numbers] Searches for a point of interest by a telephone number.
“Setting by phone number” (page 6-27)
[Stored Routes] Selects a stored route.
“Setting from stored routes” (page 6-27)
[Connected Search] Input a keyword of a point of interest and connect and search the INFINITI InTouch
TMServices Data Center.“Searching by connecting Data Center” (page 6-28)
Scroll map and touch [
] [New Destination] Set a location scrolled to on the map as the destination.“Setting point on map” (page 6-30)
6-18

.Touch [Map] on the list to preview thelocation of the selected entrance or
exit of a freeway.
7. Whole route map is displayed. Touch [Start] to start route guidance.
SETTING CITY CENTER
It is possible to set the center of a specified
city as a destination.
1. Display the Navigation menu screen.
“Displaying operation screen”
(page 2-10)
2. Touch [Destination Menu].
3. Touch [City Center]. A character input screen is displayed.
4. Enter the name of the city and touch [List]. A list screen is displayed.
INFO:
Touch [Last 5 Cities] to display the last
five cities recently set as destinations.
5. Touch the preferred destination from the list.
INFO:
Touch [Map] to preview on the display.
6. Touch [Start] after confirming the loca- tion of the displayed destination.
SETTING BY PHONE NUMBER
If the phone number of a facility is known, it
is possible to search for a facility by entering
the phone number.
INFO:
. If the area code of the specified tele-
phone number does not exist in the map
data, the system cannot search for the
location.
. Only the locations included in the data-
base in the map data can be searched for
by phone number. Residential phone
numbers cannot be used to search for a
location.
1. Display the Navigation menu screen.
“Displaying operation screen”
(page 2-10)
2. Touch [Destination Menu].
3. Touch [Phone Numbers]. The telephone number input screen is displayed. 4. Enter the telephone number including
the area code. After finishing entry,
touch [OK].
INFO:
A list screen is displayed if there are two
or more search results. Touch the pre-
ferred destination from the list.
5. The selected destination is displayed. Touch [Start] after confirming the loca-
tion of the displayed destination.
SETTING FROM STORED
ROUTES
It is possible to select a preferred route from
the stored routes.
1. Display the Navigation menu screen.
“Displaying operation screen”
(page 2-10)
2. Touch [Destination Menu].
3. Touch [Stored Routes]. A list screen is displayed.
4. Touch the preferred route from the list.
6. Navigation (if so equipped)
6-27