2020 INFINITI QX60 phone

8. Troubleshooting guide
SymptomPossible cause Possible solution
The system does not correctly recognize a
number spoken. Many numbers are spoken at once.
Place a pause between the appropriate digits for
correct recognition by the system. When
speaking a telephone number, place a pause
between area codes, dial codes, etc.
Voice Recognition does not operate, and a tone
sounds twice after pushing <
>.<>
is pushed immediately after starting the
engine or the hybrid system. Push
<>again after a short period of time.
The USB memory device cannot be operated
with Voice Recognition. Depending on the device, an iPhone® or iPod®
may be recognized as a USB memory device.This is not a malfunction.
More than one USB memory device is connected
to the USB connection port. Only one USB memory device can be operated
with the Voice Recognition System even when
multiple numbers of devices are connected.
Select a USB memory device to operate with the
Voice Recognition System.
The USB/iPod® operation screen is grayed out. The audio device is not connected. Connect an audio device to the system.
An audio source to be operated with the Voice
Recognition System has not been selected. Select an audio source to be operated with the
Voice Recognition System.
8-28

A
About route guidance .............................. 6-32
Adjusting settings ..................................... 2-12
App Garage screen ................................... 5-30
App Garage Settings screen .................. 5-31
Audio accessories........................................ 2-8
Audio jacks for wired headphones....... 3-56
Audio main buttons .................................. 3-14
Audio operation precautions ................... 3-2
Audio operations....................................... 3-17
Audio settings ............................................ 3-38
Audio source............................................... 3-17
Audio system................................................. 3-1
Audio system (Troubleshooting)............. 8-5
Audio system Steering wheel
audio controls............................................. 3-16
Auxiliary (AUX) devices............................ 3-37
B
Bluetooth® Hands-Free Phone .............. 4-1
Bluetooth® Hands-Free
Phone System .............................................. 4-2
Bluetooth® Hands-Free Phone
System (Troubleshooting)....................... 8-15
Bluetooth® information .......................... 4-14Bluetooth® streaming audio...... 3-13, 3-34
Building graphics ......................................... 6-6
C
Canceling route.......................................... 6-36
Center multi-function control panel ...... 2-3
Changing map view.................................... 6-9
Changing order of destination
and waypoints............................................ 6-39
Changing region......................................... 6-15
Changing scale of map .............................. 6-8
Clock settings............................................. 2-26
Command list................................................. 7-7
Compact Disc (CD) player ............ 3-4, 3-23
Compressed Audio
Files (MP3/WMA/AAC)........................... 3-9
Connecting Bluetooth® device.............. 2-27
Connecting Bluetooth®
Hands-free Phone....................................... 4-3
Connecting cellular phone ...................... 2-27
Connecting to Interactive
Voice Menu................................................. 5-21
Control buttons and touch
screen display............................................... 2-2
Controlling the rear system on the
front display............................................... 3-60
Current vehicle location........................... 6-59
Customer assistance .................................. 8-2
D
Deleting stored item................................. 6-53
Destination screen .................................... 6-17
Disc/USB memory device care
and cleaning................................................ 3-41
Display urgent traffic information ......... 5-6
Display View Bar....................................... 2-16
Displaying current vehicle location......... 6-6
Download application.............................. 5-29
Downloading All Information Feeds ... 5-22
During a call.................................................. 4-5
DVD player......................................... 3-5, 3-25
E
Editing route............................................... 6-37
Editing stored information .................... 6-50
Emergency support................................... 5-24
Example of how Vehicle Apps
is used........................................................... 5-34
F
Favorites...................................................... 4-13
Index
9-1

Index
Finding address......................................... 6-20
Finding nearby place ................................ 6-24
Finding points of interest........................ 6-21
Functions disabled while driving........... 2-28
G
Giving voice commands.............................. 7-2
Guidance screen settings........................ 6-34
H
Hands-Free Text message ....................... 4-5
Headphones................................................ 3-54
How to handle the Map SD card ......... 6-66
How to see voice command screen ........ 7-3
I
INFINITI controller............................. 2-5, 2-6
INFINITI InTouch™ Apps ........................ 5-29
INFINITI InTouch™ Services .................. 5-15
INFINITI InTouch™
Services (Troubleshooting) ..................... 8-26
INFINITI InTouch™
Services application.................................. 5-19
INFINITI InTouch™ Services feature ... 5-16
INFINITI InTouch™ Services settings... 5-27Information .................................................... 5-1
Information feeds...................................... 5-22
Information screen...................................... 5-2
iPod® player ............................................... 3-31
L
Language & Units settings..................... 2-25
Laser product ................................................ 1-5
Liquid crystal display.................................. 2-2
M
Mail settings............................................... 4-12
Maintenance of display............................. 2-2
Making a call ................................................ 4-4
Map data..................................................... 6-66
Map data authentication.......................... 6-3
Map menu ................................................... 2-15
Map operation ............................................. 6-4
Map types ..................................................... 6-4
Map view settings..................................... 6-11
Mobile Entertainment System............... 3-42
Moving map................................................... 6-7
Multiple source display............................ 3-61
My Schedule ............................................... 5-22
N
Navigation (Troubleshooting)................ 8-19
Navigation settings................................... 6-56
Notes on SiriusXM
Traffic™ information ................................ 5-14
P
Phone.............................................................. 4-4
Phone selection............................................ 4-4
Phone settings ............................................. 4-9
Phonebook .................................................. 4-13
Procedures after setting route............. 6-30
R
Radio.................................................... 3-2, 3-18
Rear displays................................... 3-57, 3-61
Rear media interface................................ 3-56
Rear Seat Entertainment System
setting and information........................... 3-58
Recalculating route.................................. 6-40
Receiving a call............................................. 4-4
Receiving a message .................................. 4-6
Remote controller ..................................... 3-52
Route calculation....................................... 6-62
Route guidance.............................. 6-32, 6-64
9-2

Route guidance settings.......................... 6-42
Route menu screen................................... 6-37
S
Safety information............................. 1-3, 6-3
Screen settings........................................... 2-22
Scrolling list or message.......................... 2-12
Searching for detour route using
traffic information.................................... 6-40
Searching from history ............................ 6-25
Searching from Stored Locations......... 6-24
Selecting audio source............................. 3-17
Selecting item............................................. 2-12
Sending a text message ............................ 4-8
Setting at information on map.............. 6-14
Setting by INFINITI
InTouch™ Services .................................... 6-28
Setting by phone number........................ 6-27
Setting city center..................................... 6-27
Setting freeway entrance/exit.............. 6-26
Setting from stored routes..................... 6-27
Setting home as destination .................. 6-23
Setting intersection .................................. 6-26
Setting point on map .............................. 6-30
Settings menu ............................................ 2-19
Shortcut menu............................................ 2-14SiriusXM Traffic™ information................ 5-4
SiriusXM® Travel Link and
SiriusXM Traffic™ ....................................... 5-8
Specification chart for DVD..................... 3-6
Split screen.................................................... 6-9
Starting system.......................................... 2-11
Steering wheel mounted audio
control buttons .......................................... 3-16
Steering wheel switch................................. 2-7
Storing avoid area.................................... 6-48
Storing home location.............................. 6-47
Storing location ......................................... 6-47
Storing route ............................................. 6-48
Subscription to INFINITI
InTouch™ Services .................................... 5-15
System status screen ............................... 2-13
T
Text message................................................ 4-5
Text message settings ............................... 4-9
Touch panel................................................. 2-11
Trademarks ................................................... 1-4
Traffic information on map....................... 5-7
Traffic information settings ..................... 5-6
Transferring information to/from
address book .............................................. 6-55
U
Updating All Information Feeds .......... 5-22
USB (Universal Serial Bus)
connection port................................ 3-8, 3-28
USB connection port and auxiliary
input jacks ..................................................... 2-8
Using applications..................................... 5-29
Using Destination Send to Car.............. 6-29
Using Google Send to Car...................... 6-29
Using Journey Planner............................. 6-25
V
Vehicle Apps ............................................... 5-29
Vehicle settings.......................................... 2-21
Viewing available traffic information.... 5-4
Viewing information feeds history....... 5-22
Viewing SiriusXM® Travel Link .............. 5-8
Voice Recognition
(Troubleshooting) ...................................... 8-27
Voice Recognition settings..................... 7-14
Volume settings......................................... 2-23
Index
9-3