2020 FORD TRANSIT CONNECT Owners Manual

•
SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a Bluetooth
enabled and compatible cell phone to
SYNC.
• A connected Bluetooth enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
Note: If any user sets 911 Assist to on or off,
that setting applies for all paired phones. If
911 Assist is switched off and the phone is
connected to SYNC, an icon displays on the
status bar.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
EMERGENCY CALL
LIMITATIONS
The SYNC 911 Assist feature only operates
in the U.S., Canada or in a territory in which
911 is the emergency number.
• Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
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2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing 911 Assist

GENERAL INFORMATION ON
RADIO FREQUENCIES
This device complies with Part 15 of the
FCC Rules and with Licence exempt RSS
Standards of Industry Canada. Operation
is subject to the following two conditions:
•
This device may not cause harmful
interference, and
• This device must accept any
interference received, including
interference that may cause undesired
operation. WARNING: Changes or
modifications not expressively approved
by the party responsible for compliance
could void the user's authority to operate
the equipment. The term "IC:" before the
radio certification number only signifies
that Industry Canada technical
specifications were met.
The typical operating range for your
transmitter is approximately
33 ft (10 m).
Vehicles with the remote start feature will
have a greater range. One of the following
could cause a decrease in operating range:
• Weather conditions.
• Nearby radio towers.
• Structures around the vehicle.
• Other vehicles parked next to your
vehicle.
Other short distance radio transmissions,
for example amateur radios, medical
equipment, wireless headphones, remote
controls and alarm systems can also use
the radio frequency used by your remote
control. If the frequencies are jammed, you
will not be able to use your remote control.
You can lock and unlock the doors with the
key. Note:
Make sure to lock your vehicle before
leaving it unattended.
Note: If you are in range, the remote control
will operate if you press any button
unintentionally.
Note: The remote control contains sensitive
electrical components. Exposure to moisture
or impact may cause permanent damage.
REMOTE CONTROL - VEHICLES
WITH: KEYLESS ENTRY AND
PUSH BUTTON START The key operates the power locks. The key
must be in your vehicle to use the push
button start.
Note:
You may not be able to shift out of
park (P) unless the key is inside your vehicle.
Removable Key Blade
The key also contains a removable key
blade that you can use to unlock your
vehicle.
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Press the release button and pull the key
blade out.
Note:
Your vehicle keys came with a
security label that provides important key
cut information. Keep the label in a safe
place for future reference.
Replacing the Battery
Note: Refer to local regulations when
disposing of transmitter batteries.
Note: Do not wipe off any grease on the
battery terminals or on the back surface of
the circuit board.
Note: Replacing the battery does not erase
the programmed key from your vehicle. The
transmitter should operate normally. A message appears in the information
display when the remote control battery
is low. See Information Messages (page
100).
The remote control uses one coin-type
three-volt lithium battery CR2450 or
equivalent. 1. Press the release button and pull the
key blade out.
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2. Twist a thin coin under the tab hidden
behind the key blade head to remove
the battery cover. 3. Insert a suitable tool, for example a
screwdriver, in the position shown and
carefully remove the battery.
4. Install a new battery with the + facing
upward.
5. Reinstall the battery cover and the key
blade.
Locating Your Vehicle Press the button twice within
three seconds. The horn sounds
and the direction indicators
flash. We recommend you use this method
to locate your vehicle, rather than using
the panic alarm.
Sounding the Panic Alarm
Note: The panic alarm only operates when
the ignition is off. Press the button to sound the
panic alarm. Press the button
again or switch the ignition on to
switch it off.
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REMOTE CONTROL - VEHICLES
WITH: REMOTE FLIP KEY
Use the key blade to start your vehicle and
unlock or lock the driver door from outside
your vehicle. The buttons on the key
operate the remote control function.
Press the button to release the key blade.
Press and hold the button to fold the key
blade back in when not in use.
Note:
Your vehicle keys came with a
security label that provides important key
cut information. Keep the label in a safe
place for future reference.
Replacing the Battery
Note: Refer to local regulations when
disposing of transmitter batteries.
Note: Do not wipe off any grease on the
battery terminals or on the back surface of
the circuit board.
Note: Replacing the battery does not erase
the programmed key from your vehicle. The
transmitter should operate normally. A message appears in the information
display when the remote control battery
is low. See Information Messages (page
100).
The remote control uses one coin-type
three-volt lithium battery CR2032 or
equivalent.
Press the button to release the key blade
before beginning the procedure. 1. Insert a suitable tool, for example a
screwdriver, in the position shown and
gently press the clip.
2. Press the clip down to release the battery cover. 3. Carefully remove the battery cover.
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Note:
Do not touch the battery contacts or
the printed circuit board with the
screwdriver.
4. Insert the screwdriver in the position shown to release the battery. 5. Remove the battery.
6. Install a new battery with the + facing
upward.
7. Reinstall the battery cover.
Locating Your Vehicle Press the button twice within
three seconds. The horn sounds
and the direction indicators
flash. We recommend you use this method
to locate your vehicle, rather than using
the panic alarm. Sounding the Panic Alarm
Note:
The panic alarm only operates when
the ignition is off. Press the button to sound the
panic alarm. Press the button
again or switch the ignition on to
switch it off.
REPLACING A LOST KEY OR
REMOTE CONTROL
You can purchase replacement keys or
remote controls from an authorized dealer.
Authorized dealers can program remote
controls for your vehicle.
See Remote
Control (page 54).
To re-program the passive anti-theft
system see an authorized dealer.
PASSIVE KEY BACKUP
POSITION
1. Remove the key blade. See
Remote
Control (page 54). 2. Remove the rubber mat.
3. Place the passive key in the position
shown, with the buttons facing upward
and the unlock button facing the front
of your vehicle.
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3

PRINCIPLE OF OPERATION
The system is designed to promote good
driving behaviors using keys that you have
programmed with some restricted settings.
MYKEY SETTINGS
Non-Configurable Settings
Seatbelt Reminder
The audio system mutes when the seatbelt
reminder turns on. The seatbelt reminder
cannot be switched off with a MyKey.
Early Low Fuel
The low fuel level indicator turns on earlier.
Driving and Parking Aids
Parking aids, blind spot information system
and cross traffic alert turn on when you
start the engine and cannot be switched
off with a MyKey.
Pre-collision assist and lane keeping alert
turn on when you start the engine, but can
be switched off with a MyKey.
A new destination in the navigation system
can only be set using voice commands,
when using a MyKey and your vehicle is
moving.
Configurable Settings
You can configure the following settings
after creating a MyKey. See Creating a
MyKey (page 60). Speed Limit WARNING:
Do not set MyKey
maximum speed limit to a limit that will
prevent the driver from maintaining a
safe speed considering posted speed
limits and prevailing road conditions. The
driver is always responsible to drive in
accordance with local laws and
prevailing conditions. Failure to do so
could result in accident or injury.
You can set a speed limit for your vehicle.
Warning messages appear in the
information display and a tone sounds if
your vehicle reaches the set speed. You
cannot override the set speed when using
a MyKey.
Speed Reminder
You can set a speed reminder for your
vehicle. Warning messages appear in the
information display and a tone sounds if
your vehicle exceeds the set speed.
Audio System Volume Limit
The audio system maximum volume is
reduced. A message appears in the
information display if you attempt to
exceed the volume limit. Automatic
volume control turns off.
Emergency Assistance
If you set emergency assistance to be
always on, it cannot be switched off with
a MyKey.
Do Not Disturb
If you set do not disturb to be always on,
it cannot be switched off with a MyKey.
Traction Control
If you set traction control to be always on,
it cannot be switched off with a MyKey.
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CREATING A MYKEY -
VEHICLES WITHOUT: PUSH
BUTTON START
Switch the ignition on using an admin key.
To create a MyKey, use the information display controls on the steering wheel to
select the following: Action
Menu Item
Press the menu button.
Settings
Press the OK button.
MyKey
Press and hold the
OK button until a confirmation message
appears in the information display.
Create MyKey
Switch the ignition off.
Note: We recommend that you label this
key.
MyKey Information Messages Description
Message
Displays when trying to create a MyKey with a key already
designated as a MyKey.
Key is Already a MyKey
Displays when creating a MyKey.
Hold OK to Create MyKey
Displays to confirm that a MyKey has been created.
Creation Completed
Displays to confirm that the key is restricted after you switch
the ignition off.
This Key restricted at
Next Key Cycle. Label
Key as MyKey
Displays if the system fails to create a MyKey.
MyKey not Created
CREATING A MYKEY -
VEHICLES WITH: PUSH
BUTTON START
1. Place an admin key in the backup position. See
Passive Key Backup
Position (page 58). 2. Switch the ignition on.
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