2020 FORD GT Warranty Guide

HOW DO I HANDLE EMERGENCY REPAIRS?
If your vehicle needs an emergency warrantable repair and a Ford
Motor Company dealer is not available, or if a Ford Motor
Company dealer cannot perform warrantable repair(s) within 30
days of you bringing your vehicle to the dealer, repairs may be
performed at any service establishment or by you using Ford
equivalent replacement parts.
Ford will reimburse you for the cost of these warranty repairs
including diagnosis, if you take the part(s) that are replaced and
the repair receipt(s) to a Ford Motor Company dealer. The
reimbursement shall not exceed Ford's suggested retail price for
the warranted parts that are replaced and labor charges based
on Ford's recommended time allowance for the warranty repair
and the geographically appropriate hourly rate.
WHAT REPLACEMENT PARTS SHOULD I USE?
Ford Motor Company recommends that you use genuine Ford
replacement parts. However, when you are having non-warranty
work done on your vehicle, you may choose to use non-Ford parts.
If you decide to use non-Ford parts, be sure they are equivalent to
Ford parts in performance, quality, and durability. If you use
replacement parts that are not equivalent to Ford parts, your
vehicle's emissions control systems may not work as effectively,
and you may jeopardize your emissions warranty coverage.
For vehicles within the warranty period, Ford will repair at no cost
to the owner, under the Federal Emissions Warranty, covered
emission failures caused by properly installed Ford parts or
non-Ford parts that have been certified by the U.S.
Environmental Protection Agency (EPA). Ford is not responsible
for the cost of repairing any emission failures caused by non-Ford
parts that have not been certified by the EPA.
The maintenance, replacement, or repair of emissions control
devices or systems can be performed by any automotive repair
establishment or individual using Ford replacement parts or
EPA certified parts without voiding your federal warranty
coverage for future repairs during the warranty period.
32

PROPER MAINTENANCE PRESERVES YOUR WARRANTY
If you do not maintain your vehicle properly, Ford may have the
right to deny you warranty coverage.
To have repairs made under this warranty, you may have to show
that you have followed Ford's instructions on properly
maintaining and using your vehicle. You will find these
instructions in yourOwner’s Manual. Be sure to save your service
receipts and to keep accurate records of all maintenance work.
CUSTOMER ASSISTANCE
If you are not satisfied with the handling of a warranty matter,
see Customer Assistance, on the inside front cover, and Better
Business Bureau (BBB) AUTO LINE program,page34.
33

8. The Better Business Bureau (BBB) AUTO
LINE Program (U.S. Only)
Your satisfaction is important to Ford Motor Company and to
your dealer. If a warranty concern has not been resolved using the
three-step procedure outlined on the first page of the Customer
Assistance section, you may be eligible to participate in the BBB
AUTO LINE program.
The BBB AUTO LINE program consists of two parts — mediation
and arbitration. During mediation, a representative of the BBB
will contact both you and Ford Motor Company to explore
options for settlement of the claim. If an agreement is not
reached during mediation and your claim is eligible, you may
participate in the arbitration process. An arbitration hearing will
be scheduled so that you can present your case in an informal
setting before an impartial person. The arbitrator will consider
the testimony provided and make a decision after the hearing.
You are not bound by the decision, but should you choose to
accept the BBB AUTO LINE decision, Ford must abide by the
accepted decision as well. Disputes submitted to the BBB AUTO
LINE program are usually decided within forty days after you file
your claim with the BBB.
BBB AUTO LINE Application: Using the information provided
below, please call or write to request a program application. You
will be asked for your name and address, general information
about your new vehicle, information about your warranty
concerns, and any steps you have already taken to try to resolve
them. A Customer Claim Form will be mailed that will need to be
completed, signed, and returned to the BBB along with proof of
ownership. Upon request, the BBB will review the claim for
eligibilty under Program Summary Guidelines.
34

You can get more information by callng BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be requested by calling the
Ford Motor Company Customer Relationship Center at
1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at
any time without notice and without obligation.
35

9. State warranty enforcement laws
These state laws - sometimes called lemon laws - allow owners
to receive a replacement vehicle or a refund of the purchase
price, under certain circumstances. The laws vary from state to
state.
To the extent your state law allows, Ford Motor Company
requires that you first send us a written notification of any
defects or non-conformities that you have experienced with your
vehicle. (This will give us the opportunity to make any needed
repairs before you pursue the remedies provided by your state's
law.)
In all other states where not specifically required by state law,
Ford Motor Company requests that you give us the written notice.
Send your written notification to:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
36