ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
•
24 hours a day, seven days a week.
• For the coverage period supplied with
your vehicle.
Roadside Assistance covers:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries. •
Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
• Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the Owner's Manual kit.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
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Note:
If you only disconnect the negative
battery cable terminal, make sure it is
isolated or placed away from the battery
terminal to avoid unintended connection or
arcing.
If you replace the battery make sure it
matches the electrical requirements of
your vehicle.
If you disconnect or replace the battery
and your vehicle has an automatic
transmission, it must relearn its adaptive
strategy. Because of this, the transmission
may shift firmly when first driven. This is
normal operation while the transmission
fully updates its operation to optimum
shift feel.
Battery Management System (If
Equipped)
The battery management system monitors
battery conditions and takes actions to
extend battery life. If excessive battery
drain is detected, the system temporarily
disables some electrical systems to
protect the battery.
Systems included are:
• Heated rear window.
• Heated seats.
• Climate control.
• Heated steering wheel.
• Audio unit.
• Navigation system.
A message may appear in the information
displays to alert you that battery
protection actions are active. These
messages are only for notification that an
action is taking place, and not intended to
indicate an electrical problem or that the
battery requires replacement. After battery replacement, or in some
cases after charging the battery with an
external charger, the battery management
system requires eight hours of vehicle sleep
time to relearn the battery state of charge.
During this time your vehicle must remain
fully locked with the ignition switched off.
Note:
Prior to relearning the battery state
of charge, the battery management system
may temporarily disable some electrical
systems.
Electrical Accessory Installation
To make sure the battery management
system works correctly, do not connect an
electrical device ground connection
directly to the battery negative post. This
can cause inaccurate measurements of
the battery condition and potential
incorrect system operation.
Note: If you add electrical accessories or
components to the vehicle, it may adversely
affect battery performance and durability.
This may also affect the performance of
other electrical systems in the vehicle.
Remove and Reinstall the Battery
To disconnect or remove the battery, do
the following:
1. Apply the parking brake and switch the
ignition off.
2. Switch all electrical equipment off, for
example lights and radio.
3. Wait a minimum of two minutes before
disconnecting the battery.
Note: The engine management system has
a power hold function and remains powered
for a period of time after you switch the
ignition off. This is to allow diagnostic and
adaptive tables to be stored. Disconnecting
the battery without waiting can cause
damage not covered by the vehicle
Warranty.
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MOTORCRAFT PARTS - 2.3L ECOBOOST™
Part Number
Component
FA-1884
Air filter.
FL-910-S
Oil filter. 1
BAGM-48H6-760
Battery. 2
SP-578
Spark plugs. 3
FP-89
Cabin air filter.
WW-2616 (driver side)
Windshield wiper blade.
WW-2113 (passenger side)
WW-1110
Rear window wiper blade.
1 If a Motorcraft oil filter is not available, use an oil filter that meets industry performance
specification SAE/USCAR-36.
2 See your authorized dealer for correct replacement.
3 For spark plug replacement, contact your authorized dealer. Replace the spark plugs
at the appropriate intervals. See Scheduled Maintenance (page 487).
We recommend Motorcraft replacement parts available at your authorized dealer or at
fordparts.com for scheduled maintenance. These parts engineered for your vehicle meet
or exceed our specifications. Use of other parts could impact vehicle performance,
emissions and durability. Your warranty could be void for any damage related to use of
other parts.
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Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Capacities and Specifications
MOTORCRAFT PARTS - 3.0L
Part Number
Component
FA-1884
Air filter.
FL-2062
Oil filter. 1
BAGM-48H6-760
Battery. 2
SP-578
Spark plugs. 3
FP-89
Cabin air filter.
WW-2616 (driver side)
Windshield wiper blade.
WW-2113 (passenger side)
WW-1110
Rear window wiper blade.
1 If a Motorcraft oil filter is not available, use an oil filter that meets industry performance
specification SAE/USCAR-36.
2 See your authorized dealer for correct replacement.
3 For spark plug replacement, contact an authorized dealer. Replace the spark plugs at
the appropriate intervals. See Scheduled Maintenance (page 487).
We recommend Motorcraft replacement parts available at your authorized dealer or at
fordparts.com for scheduled maintenance. These parts engineered for your vehicle meet
or exceed our specifications. Use of other parts could impact vehicle performance,
emissions and durability. Your warranty could be void for any damage related to use of
other parts.
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Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Capacities and Specifications
MOTORCRAFT PARTS - 3.3L
Part Number
Component
FA-1947
Air filter.
FL-500-S
Oil filter. 1
BAGM-48H6-760
Battery. 2
SP-520
Spark plugs. 3
FP-89
Cabin air filter.
WW-2616 (driver side)
Windshield wiper blade.
WW-2113 (passenger side)
WW-1110
Rear window wiper blade.
1 If a Motorcraft oil filter is not available, use an oil filter that meets industry performance
specification SAE/USCAR-36.
2 See your authorized dealer for correct replacement.
3 For spark plug replacement, contact your authorized dealer. Replace the spark plugs
at the appropriate intervals. See Scheduled Maintenance (page 487).
We recommend Motorcraft replacement parts available at your authorized dealer or at
fordparts.com for scheduled maintenance. These parts engineered for your vehicle meet
or exceed our specifications. Use of other parts could impact vehicle performance,
emissions and durability. Your warranty could be void for any damage related to use of
other parts.
392
Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Capacities and Specifications