The Better Business Bureau (BBB) Auto
Line Program (U.S. Only) ....................308
Utilizing the Mediation/Arbitration Program (Canada Only) .....................
309
Getting Assistance Outside the U.S. and Canada ......................................................
309
Ordering Additional Owner's Literature ........................................................................\
..
311
Reporting Safety Defects (U.S. Only) ........................................................................\
..
311
Reporting Safety Defects (Canada Only) ........................................................................\
..
311
Fuses
Fuse Specification Chart ...........................
313
Changing a Fuse ...........................................
321
Maintenance
General Information ..................................
323
Opening and Closing the Hood .............
323
Under Hood Overview - 2.3L EcoBoost™ ........................................................................\
324
Under Hood Overview - 3.0L ..................
325
Under Hood Overview - 3.3L ..................
326
Engine Oil Dipstick - 2.3L EcoBoost™ ........................................................................\
.
327
Engine Oil Dipstick - 3.0L .........................
327
Engine Oil Dipstick - 3.3L ..........................
327
Engine Oil Check ..........................................
327
Oil Change Indicator Reset .....................
328
Changing the Engine Air Filter - 2.3L EcoBoost™ ...............................................
329
Changing the Engine Air Filter - 3.0L ........................................................................\
330
Changing the Engine Air Filter - 3.3L .....
331
Engine Coolant Check ...............................
332
Automatic Transmission Fluid Check ........................................................................\
336
Brake Fluid Check ........................................
337
Power Steering Fluid Check ....................
338
Changing the 12V Battery ........................
338
Adjusting the Headlamps .......................
340Washer Fluid Check
....................................
341
Fuel Filter ........................................................
341
Checking the Wiper Blades .....................
342
Changing the Front Wiper Blades ........
342
Changing the Rear Wiper Blades ..........
342
Changing a Bulb ..........................................
343
Vehicle Care
General Information ..................................
345
Cleaning Products ......................................
345
Cleaning the Exterior .................................
346
Waxing ............................................................
347
Cleaning the Engine ...................................
347
Cleaning the Windows and Wiper Blades ........................................................................\
347
Cleaning the Interior ..................................
348
Cleaning the Instrument Panel and Instrument Cluster Lens ......................
348
Cleaning Leather Seats ............................
349
Repairing Minor Paint Damage .............
350
Cleaning the Wheels .................................
350
Vehicle Storage ...........................................
350
Wheels and Tires
General Information ..................................
353
Tire Care .........................................................
355
Using Summer Tires ..................................
368
Using Snow Chains ...................................
368
Tire Pressure Monitoring System ..........
370
Changing a Road Wheel ..........................
376
Technical Specifications ..........................
382
Capacities and Specifications
Engine Specifications - 2.3L EcoBoost™ ........................................................................\
384
Engine Specifications - 3.0L ..................
385
Engine Specifications - 3.0L, ST ...........
385
Engine Specifications - 3.3L, Gasoline ........................................................................\
387
6
Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Table of Contents
Brake system
Cabin air filter
Check fuel cap
Child safety door lock or unlock
Child seat lower anchor
Child seat tether anchor
Cruise control
Do not open when hot
Engine air filter
Engine coolant
Engine coolant temperature
Engine oil
Explosive gas
Fan warning
Fasten seatbelt Flammable
Front airbag
Front fog lamps
Fuel pump reset
Fuse compartment
Hazard flashers
Heated rear window
Windshield defrosting system
Interior luggage compartment
release
Jack
Keep out of reach of children
Lighting control
Low tire pressure warning
Maintain correct fluid level
Note operating instructions
10
Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- IntroductionE270480 E71340 E71880 E231160 E67017 E161353
Your vehicle has electronic control units
that have data recording functionality and
the ability to permanently or temporarily
store data. This data could include
information on the condition and status of
your vehicle, vehicle maintenance
requirements, events and malfunctions.
The types of data that can be recorded are
described in this section. Some of the data
recorded is stored in event logs or error
logs.
Note:
Error logs are reset following a service
or repair.
Note: We may provide information in
response to requests from law enforcement,
other government authorities and third
parties acting with lawful authority or
through a legal process. Such information
could be used by them in legal proceedings.
Data recorded includes, for example:
• Operating states of system
components, for example, fuel level,
tire pressure and battery charge level.
• Vehicle and component status, for
example, wheel speed, deceleration,
lateral acceleration and seatbelt
status.
• Events or errors in essential systems,
for example, headlamps and brakes.
• System responses to driving situations,
for example, airbag deployment and
stability control.
• Environmental conditions, for example,
temperature.
Some of this data, when used in
combination with other information, for
example, an accident report, damage to a
vehicle or eyewitness statements, could
be associated with a specific person. Service Data
Service data recorders in your vehicle are
capable of collecting and storing
diagnostic information about your vehicle.
This potentially includes information about
the performance or status of various
systems and modules in the vehicle, such
as engine, throttle, steering or brake
systems. In order to properly diagnose and
service your vehicle, Ford Motor Company
(Ford of Canada in Canada), and service
and repair facilities may access or share
among them vehicle diagnostic
information received through a direct
connection to your vehicle when
diagnosing or servicing your vehicle.
Additionally, Ford Motor Company (Ford
of Canada, in Canada) may, where
permitted by law, use vehicle diagnostic
information for vehicle improvement or
with other information we may have about
you, for example, your contact information,
to offer you products or services that may
interest you. Data may be provided to our
service providers such as part suppliers
that may help diagnose malfunctions, and
who are similarly obligated to protect data.
We retain this data only as long as
necessary to perform these functions or to
comply with law. We may provide
information where required in response to
official requests to law enforcement or
other government authorities or third
parties acting with lawful authority or court
order, and such information may be used
in legal proceedings. For U.S. only (if
equipped), if you choose to use connected
apps and services, you consent that certain
diagnostic information may also be
accessed electronically by Ford Motor
Company and Ford authorized service
facilities, and that the diagnostic
information may be used to provide
services to you, personalizing your
experience, troubleshoot, and to improve
products and services and offer you
products and services that may interest
12
Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Introduction
Low Tire Pressure Warning
Illuminates when the tire
pressure is low. If the lamp
remains on with the engine
running or when driving, check the tire
pressure as soon as possible.
It also illuminates momentarily when you
switch the ignition on to confirm the lamp
is functional. If it does not illuminate when
you switch the ignition on, or begins to
flash at any time, have the system checked
by an authorized dealer.
Low Washer Fluid Illuminates when the windshield
washer fluid is low.
Powertrain Fault Illuminates when the system
detects a powertrain or a
4WD/AWD fault. Contact an
authorized dealer as soon as possible.
Ready to Drive (If Equipped) Illuminates when you have
switched on your vehicle and it
is ready to drive. A corresponding
message may appear stating ready to
drive.
Service Engine Soon It illuminates when you switch
the ignition on prior to engine
start to check the bulb and to
indicate whether your vehicle is ready for
Inspection and Maintenance (I/M) testing. Normally, it illuminates until the engine is
cranked and automatically turns off if no
system errors are present. However, if after
15 seconds it flashes eight times, this
indicates that your vehicle is not ready for
Inspection and Maintenance (I/M) testing.
See
Catalytic Converter (page 198).
If it illuminates when the engine is running
this indicates a system error. The On Board
Diagnostics system has detected an error
in the vehicle emission control system.
If it flashes, engine misfire may be
occurring. Continuing to drive your vehicle
may cause reduced power or the engine
to stop. Failure to respond to the warning
lamp may cause component damage not
covered by the vehicle Warranty. Have
your vehicle checked as soon as possible.
Stability Control It flashes when the system is
active. If it remains illuminated
or does not illuminate when you
switch the ignition on, this indicates a
system error. During a system error the
system switches off. Have the system
checked by an authorized dealer
immediately. See
Using Stability
Control (page 226).
Stability Control Off Illuminates when you switch the
system off. It goes out when you
switch the system back on or
when you switch the ignition off.
Stop Safely Now
(If Equipped) Illuminates if your vehicle has an
electrical component fault or
failure that will cause your
vehicle to shutdown or enter into a limited
operating mode. You may also see a
message.
110
Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Instrument Cluster E132353 E224090 E138639 E130458 E144693
Navigation
Navigation
Menu options covered in the SYNC chapter. See Navigation (page 460).
Audio Audio
Menu options covered in the SYNC chapter. See
Settings (page 469).
Phone Phone
Menu options covered in the SYNC chapter. See
Phone (page 458).
Settings Settings
Contains vehicle status information.
Select Your Setting.
Information
Select Your Setting
Language
Display
Measure unit
Temperature unit
Tire Pressure
Select Your Setting
Driver Assistance
Select Your Setting
Oil Life
Vehicle Maintenance
Tire Pressure
MyKey Info
MyKey
Create MyKey
Note: Additional vehicle settings are
available through your touchscreen. See
Settings
(page 469).
114
Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Information Displays
The percent displayed is an indication of
the regenerative braking efficiency with
100% representing the maximum amount
of energy recovery. Brake Coach can be
turned on or off in the settings menu.
Trip Summary
Displays upon shutting off your vehicle.
The values are cumulative since you last
started your vehicle.
The information shown is the same as the
This Trip on demand screen. See
Personalized Settings (page 118).
Vehicle Charging Status
Displays when you switch off your vehicle
and when you switch on your vehicle while
plugged in. Charging status includes the
charge start or charge end time as
appropriate. You can modify your vehicle
charge settings through the touchscreen.
See
SYNC™ 3 (page 438).
PERSONALIZED SETTINGS
Select one of these options to display on
your main screen.
Note: Some options may appear slightly
different or not at all if the items are
optional.
Note: EV Now information is only available
when in EV Now mode. Select Screens
Calm Screen
Fuel Economy
Trip 1
Trip 2
This Trip 3
EV Coach 3
Electric Efficiency 3
Eco Coach 1
Eco Behavior 2
Tire Pressure
Intelligent AWD
Off Road
Trailer Light Check
118
Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Information Displays
Seats
Action
Message
Objects are by the passenger seat. After the objects are movedaway from the seat, if the warning stays on or continues to
come on contact an authorized dealer as soon as possible.
Occupant Sensor
BLOCKED Remove
Objects Near Passenger Seat
Displays as a reminder that memory seats are not available while driving.
Memory Recall Not
Permitted While Driving
Displays to show where your memory setting has been saved.
Memory X Saved
Starting System Action
Message
Displays when starting the vehicle as a reminder to apply the brake.
To START Press Brake
Displays when the starter has exceeded its cranking time inattempting to start the vehicle.
Cranking Time Exceeded
Displays when the starter is attempting to start the vehicle.
Engine Start Pending
Please Wait
Displays when the pending start has been cancelled.
Pending Start Cancelled
Tire Pressure Monitoring System Action
Message
One or more tires on your vehicle have low tire pressure. SeeTire Pressure Monitoring System (page 370).
Tire Pressure Low
The tire pressure monitoring system is malfunctioning. If thewarning stays on or continues to come on, contact an
authorized dealer.
See Tire Pressure Monitoring System (page 370).
Tire Pressure Monitor
Fault
A tire pressure sensor is malfunctioning, or your spare tire isin use. For more information on how the system operatesunder these conditions, See
Tire Pressure Monitoring
System (page 370). If the warning stays on or continues to
come on, contact an authorized dealer as soon as possible.
Tire Pressure Sensor
Fault
133
Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Information Displays
If your vehicle gets stuck in mud or snow
you can rock it out by shifting between
forward and reverse gears, stopping
between shifts, in a steady pattern. Press
lightly on the accelerator in each gear.
If your vehicle comes with AdvanceTrac®
with Roll Stability Control
™, it could be
beneficial to disengage the AdvanceTrac®
with Roll Stability Control ™ system while
attempting to rock the vehicle.
Note: Do not rock the vehicle if the engine
is not at normal operating temperature or
damage to the transmission could occur.
Note: Do not rock the vehicle for more than
a few minutes or damage to the
transmission and tires could occur or the
engine could overheat.
Emergency Maneuvers
• In an unavoidable emergency situation
where a sudden sharp turn must be
made, remember to avoid
"over-driving" your vehicle (for
example, turn the steering wheel only
as rapidly and as far as required to
avoid the emergency). Excessive
steering can result in less vehicle
control, not more. Additionally, smooth
variations of the accelerator and/or
brake pedal pressure should be utilized
if changes in vehicle speed are called for. Avoid abrupt steering, acceleration
or braking which could result in an
increased risk of loss of vehicle control,
vehicle rollover and/or personal injury.
Use all available road surface to return
the vehicle to a safe direction of travel.
• In the event of an emergency stop,
avoid skidding the tires and do not
attempt any sharp steering wheel
movements.
• If the vehicle goes from one type of
surface to another (i.e., from concrete
to gravel) there is a change in the way
the vehicle responds to a maneuver
(steering, acceleration or braking).
Again, avoid these abrupt inputs.
Sand
When driving over sand, try to keep all four
wheels on the most solid area of the trail.
Avoid reducing the tire pressures but shift
to a lower gear and drive steadily through
the terrain. Apply the accelerator slowly
and avoid spinning the wheels.
Avoid excessive speed because vehicle
momentum can work against you and
cause the vehicle to become stuck to the
point that assistance could be required
from another vehicle. Remember, you
could be able to back out the way you
came if you proceed with caution.
Mud and Water
If you must drive through high water, drive
slowly. Traction or brake capability could
be limited.
Note: Driving through deep water could
damage your vehicle.
When driving through water, determine the
depth; avoid water higher than the bottom
of the hubs (if possible) and proceed
slowly. If the ignition system gets wet, the
vehicle could stall.
211
Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Four-Wheel Drive (If Equipped)