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WHAT IS 911 ASSIST
911 Assist is a SYNC system feature that
can call for help if you’re in an accident. If
a crash deploys an airbag (excluding knee
airbags and rear inflatable seatbelts [if
equipped]) or activates the fuel pump
shut-off, your SYNC-equipped vehicle may
be able to contact emergency services by
dialing 911 through a paired and connected
Bluetooth-enabled phone. You can learn
more about the 911 Assist feature, by
visiting:
Website
www.owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
• SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel." If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
During an emergency call, the system
transmits vehicle data to the emergency
service. See Data Recording (page 11).
EMERGENCY CALL
REQUIREMENTS WARNING:
Do not wait for 911
Assist to make an emergency call if you
can do it yourself. Dial emergency
services immediately to avoid delayed
response time which could increase the
risk of serious injury or death after a
crash. If you do not hear 911 Assist within
five seconds of the crash, the system or
phone may be damaged or
non-functional. WARNING:
Always place your
phone in a secure location in your vehicle
so it does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly. WARNING:
Unless the 911 Assist
setting is set on before a crash, the
system will not dial for help which could
delay response time, potentially
increasing the risk of serious injury or
death after a crash.
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•
SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a Bluetooth
enabled and compatible cell phone to
SYNC.
• A connected Bluetooth enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
Note: If any user sets 911 Assist to on or off,
that setting applies for all paired phones. If
911 Assist is switched off and the phone is
connected to SYNC, an icon displays on the
status bar.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
EMERGENCY CALL
LIMITATIONS
The SYNC 911 Assist feature only operates
in the U.S., Canada or in a territory in which
911 is the emergency number.
• Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
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Select Screens
Seatbelts
Auto StartStop 4
Now Playing
EV Now 3
1 6 inch display only
2 12 inch display only
3 Hybrid only
4 Non-hybrid only
After making your selection
• Some features offer more information by pressing the OK button.
• You can also hold
OK to reset your fuel economy and trip 1 and 2.
Fuel Economy
An Instant Fuel Economy gauge is provided
along with average fuel economy. Average
fuel economy is continuously averaged
since the last reset.
Hybrid features:
• When the gasoline engine is off the
instant fuel economy gauge is replaced
with a electric driving message.
• For Plug-in vehicles, both electric only
and hybrid operation are included in
the calculation. More electric only
driving will result in greater average fuel
economy.
While viewing this screen you can reset
your average fuel economy by pressing and
holding
OK.
Trip 1 and 2
Provides trip timer, trip average fuel
economy and total trip distance traveled.
For hybrid vehicles, the trip also shows the
distance traveled on electric power only. Hybrid Information
(If Equipped)
This Trip
Provides trip timer, trip average fuel
economy, total trip distance traveled, and
distance traveled on electric power only
with the engine off. If the gasoline engine
has not turned on during the trip then trip
average fuel economy is not shown. This
Trip automatically resets each time you
start your vehicle.
EV Coach
EV Coach can help you to get the most out
of your vehicle ’s electric driving and
regenerative braking capabilities.
When you are accelerating or maintaining
speed you will see a blue or white solid bar
indicating vehicle power. You may also see
a blue rectangular box which shows the
power level at which the engine will turn
on.
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•
When your power level is within the box
the color of the bar will be blue. This
means you are in Electric operation and
the engine is off.
• When your power level is outside of the
box the color of the bar will be white.
This means you are in Hybrid operation
with a combination of the electric
motor and the engine providing vehicle
power.
When you are decelerating with either your
foot off the accelerator pedal or on the
brake pedal you will see a green or white
solid bar indicating the power being used
to slow down the vehicle. You may also
see a green rectangular box which shows
the amount of power that can be
recaptured by the regenerative braking
system and returned to the high voltage
battery.
• When your power level is completely
within the box the color of the bar will
be all green. This means that the
regenerative braking system is being
used to efficiently slow the vehicle
down and return the maximum
percentage of energy to the high
voltage battery.
• When your power level is outside of the
green box then the bar will be white.
This means that both the regenerative
braking system and conventional
braking system are being used.
Electric Efficiency
Note: This feature applies to Plug-in
vehicles only.
This screen shows your average driving
distance per kWh of electricity used on
your plug-in hybrid vehicle. The value is
calculated only when your available
electric range is being used and the
gasoline engine is off. Distance per full charge is also shown. This
is an estimate of the electric range you
would have if you plugged in and fully
charged your vehicle right now. The higher
your electric efficiency, the higher your
distance per full charge.
Your electric efficiency is affected by your
driving style and route, climate control use,
outside temperature and other factors.
Best efficiency is achieved in mild ambient
temperatures with mild to moderate
acceleration and braking, moderate speeds
and low climate control usage.
INFORMATION MESSAGES
Note:
Depending on your vehicle options
and instrument cluster type, not all of the
messages could display or be available.
Certain messages may be abbreviated or
shortened depending upon which cluster
type you have. Press the OK button to acknowledge and
remove some messages from the
information display. Other message will
be removed automatically after a short
time.
Certain messages need to be confirmed
before you can access the menus.
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Red indicator light
A.
Green indicator light
B.
1. Press and hold one of the buttons on the hand-held transmitter for 10
seconds. The indicator light will change
from green to red and green.
2. Press the same button twice to confirm
the change to programming mode. If
done properly the indicator light will
appear red.
3. Hold the transmitter within 1– 3 in
(2 –8 cm) of the button on the visor you
want to program.
4. Press and hold both the programmed Genie button on the hand-held
transmitter and the button you want
to program. The indicator light on the
visor will flash rapidly when the
programming is successful.
Note: The Genie transmitter will transmit
for up to 30 seconds. If HomeLink does not
program within 30 seconds the Genie
transmitter will need to be pressed again. If
the Genie transmitter indicator light displays
green and red, release the button until the
indicator light turns off before pressing the
button again.
Once HomeLink has been programmed
successfully, the Genie transmitter must
be changed out of program mode. To do
this: 1. Press and hold the previously
programmed Genie button on the
hand-held transmitter for 10 seconds.
The indicator light will change from red
to red and green.
2. Press the same button twice to confirm
the change. If done correctly the
indicator light will turn green.
Programming HomeLink to the Genie
Intellicode Garage Door Opener Motor
Note: You may need a ladder to access the
garage door opener motor. 1. Press and hold the program button on
the garage door opener motor until
both blue indicator lights turn on.
2. Release the program button. Only the smaller round indicator light should be
on.
3. Press and release the program button.
The larger purple indicator light will
flash.
Note: The next two steps must be
completed in 30 seconds.
4. Press and release the Genie Intellicode
2 hand-held transmitter ’s previously
programmed button. Both indicator
lights on the garage door opener motor
unit should now flash purple.
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(If Equipped)BAE142661 E142662

CLEANING THE EXTERIOR
Wash your vehicle regularly with cool or
lukewarm water and a neutral pH
shampoo, we recommend Motorcraft
Detail Wash.
•
Never use strong household detergents
or soap, for example dish washing or
laundry liquid. These products can
discolor and spot painted surfaces.
• Never wash your vehicle when it is hot
to the touch, or during strong or direct
sunlight.
• Dry your vehicle with a chamois or soft
terry cloth towel to eliminate water
spotting.
• Immediately remove fuel spillages, bird
droppings, insect deposits and road tar.
These may cause damage to your
vehicle ’s paintwork or trim over time.
We recommend Motorcraft Bug and
Tar Remover.
• Remove any exterior accessories, for
example antennas, before entering a
car wash.
• When filling with AdBlue®, remove any
residue on painted surfaces
immediately.
Note: Suntan lotions and insect repellents
can damage painted surfaces. If these
substances come in contact with your
vehicle, wash the affected area as soon as
possible.
Cleaning the Headlamps
Note: Do not scrape the headlamp lenses
or use abrasives, alcoholic solvents or
chemical solvents to clean them.
Note: Do not wipe the headlamps when
they are dry. Exterior Chrome Parts
•
Apply a high quality-cleaning product
to bumpers and other chrome parts.
Follow the manufacturer ’s instructions.
We recommend Motorcraft Custom
Bright Metal Cleaner.
• Do not apply the cleaning product to
hot surfaces. Do not leave the cleaning
product on chrome surfaces longer
than the time recommended.
• Using non-recommended cleaners can
result in severe and permanent
cosmetic damage.
Note: Never use abrasive materials, for
example steel wool or plastic pads as they
can scratch the chrome surface.
Note: Do not use chrome cleaner, metal
cleaner or polish on wheels or wheel covers.
Exterior Plastic Parts
For routine cleaning we recommend
Motorcraft Detail Wash. If tar or grease
spots are present, we recommend
Motorcraft Bug and Tar Remover.
Stripes or Graphics (If Equipped)
Hand washing your vehicle is preferred
however, pressure washing may be used
under the following conditions:
• Do not use water pressure higher than
2,000 psi (14,000 kPa)
.
• Do not use water hotter than
179°F
(82°C).
• Use a spray with a
40° wide spray
angle pattern.
• Keep the nozzle at a
12 in (305 mm)
distance and 90° angle to your
vehicle's surface.
Note: Holding the pressure washer nozzle
at an angle to the vehicle's surface may
damage graphics and cause the edges to
peel away from the vehicle's surface.
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Automatic crash notification
system off.
Cell phone network signal
strength.
Vehicle data sharing on.
Vehicle location sharing on.
Vehicle data and vehicle location
sharing on.
Wireless charger active.
Feature Bar Select to use the radio, a USB, a
media player or a Bluetooth
device. See Entertainment
(page 446). Select to adjust climate settings
See
Climate (page 456).
Select to make calls and access
the phonebook on your cell
phone. See
Phone (page 458).
Select to use the navigation
system.
See Navigation (page
460). Select to search for and use
compatible apps on your iOS or
Android device. See Apps (page
466
). Select to adjust system settings.
See
Settings (page 469).
Cleaning the Touchscreen
See
Cleaning the Interior (page 348). Updating the System
Updating the System Using a USB Drive
Downloading an Update
1. Go to the SYNC update page on the
local Ford website.
2. Download the update.
Note: The website notifies you if an update
is available.
3. Insert a USB drive into your computer.
Note: The USB drive needs to be empty and
meet the minimum requirements detailed
on the website.
4. Follow the instructions provided to download the update to the USB drive.
Installing an Update
Note: You can use the system when an
installation is in progress.
1. Disconnect all other USB devices from
the USB ports.
2. Connect the USB drive with the update
to a USB port.
Note: Installation starts automatically
within 10 minutes.
Updating the System Using a Wi-Fi
Network Connection
Connecting to a Wi-Fi Network Select the settings option on the
feature bar.
1. Select
Automatic Updates.
2. Select
System Wi-Fi.
3. Switch
System Wi-Fi on.
4. Select
Available Wi-Fi Networks.
5. Select an available Wi-Fi network.
Note: Enter the network password to
connect to a secure network.
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Description
Voice Command
Go to the next page.
Next Page
Go to the previous page.
Previous Page
1 Add the name of the feature to the command.
Entertainment
Audio Source Description
Voice Command
Use the radio.
Radio
Use the CD player.
CD Player
Use a Bluetooth device.
Bluetooth Stereo
Use a USB or media player.
USB
Radio Description
Voice Command
Listen to AM radio.
AM
Tune to a specific AM frequency.1
AM ___
Listen to SiriusXM radio.2
Sirius Channel ___
Listen to FM radio.
FM
Tune to a specific FM frequency.1
FM ___
1 Add the radio frequency to two decimal places to the command.
2 You can say the Sirius channel name or number such as "Sirius Channel 16" or "Sirius
The Pulse".
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