2020 FORD ECOSPORT service

We recommend Motorcraft® motor oil foryour vehicle. If Motorcraft® oil is notavailable, use motor oils of therecommended viscosity grade that meetAPI SN requirements and display the APICertification Mark for gasoline engines. Donot use oil labeled with API SN servicecategory unless the label also displays theAPI certification mark.
Note:Do not use more than 1.1 qt (1 L) ofthe alternative engine oil betweenscheduled service intervals.
If you do not use oil and fluid that meetsthe defined specification and viscositygrade, it could result in:
•Component damage that your vehiclewarranty does not cover.
•Longer engine cranking periods.
•Increased emission levels.
•Reduced engine performance.
•Reduced fuel economy.
•Reduced brake performance.
Do not use supplemental engine oiladditives because they are unnecessaryand could lead to engine damage that maynot be covered by the vehicle Warranty.
Alternative Engine Oil forExtremely Cold Climates
To improve engine cold start performance,we recommend that you use the followingalternative engine oil in extremely coldclimates, where the ambient temperaturereaches -22.0°F (-30°C) or below.
Materials
SpecificationName
WSS-M2C947-B1
Motorcraft® SAE 0W-20 Premium Synthetic Blend MotorOil:Engine Oil - SAE 0W-20XO-0W20-Q1SP
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CREATING A WI-FI HOTSPOT -
VEHICLES WITH: SYNC 3
You can create a Wi-Fi hotspot in yourvehicle and allow devices to connect to itfor access to the Internet.
Select the settings option on thefeature bar.
1.Select FordPass Connect.
2.Select Vehicle Hotspot.
3.Switch vehicle hotspot on.
Note:The default setting is on.
Note:The hotspot could remain on afteryou switch the ignition off.
Finding the Wi-Fi Hotspot Nameand Password
Select the settings option on thefeature bar.
1.Select FordPass Connect.
2.Select Vehicle Hotspot.
3.Select Settings.
Note:The SSID is the hotspot name.
4.Select View Password.
Connecting a Device to the Wi-FiHotspot
1.On your device, switch Wi-Fi on andselect the hotspot from the list ofavailable Wi-Fi networks.
2.When prompted, enter the password.
Purchasing a Data Plan
1.Connect a device to the hotspot.
Note:The vehicle network carrier’s portalopens on your device.
2.If the portal does not open on yourdevice, open a website and it redirectsto the vehicle network carrier’s portal.
Note:Secure websites do not redirect.
Note:If you have an active plan, the systemdoes not redirect to the vehicle networkcarrier’s portal when you connect a device.Visit the vehicle network carrier’s websiteto purchase more data.
Note:If data usage information is availablein the vehicle hotspot menu, it isapproximate.
Note:If you carry out a master reset, thesystem does not remove your vehicle fromyour vehicle network carrier’s account. Toremove your vehicle from the account,contact your vehicle network carrier.
Note:The vehicle network carrier providesVehicle Hotspot services, subject to yourvehicle network carrier agreement, coverageand availability.
CHANGING THE WI-FI
HOTSPOT NAME OR
PASSWORD - VEHICLES WITH:
SYNC 3
Select the settings option on thefeature bar.
1.Select FordPass Connect.
2.Select Vehicle Hotspot.
3.Select Settings.
4.Select Edit.
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SiriusXM Satellite Radio Service
Note:SiriusXM reserves the unrestrictedright to change, rearrange, add or deleteprogramming including canceling, movingor adding particular channels, and its prices,at any time, with or without notice to you.Ford Motor Company shall not beresponsible for any such programmingchanges.
SiriusXM satellite radio is asubscription-based satellite radio servicethat broadcasts a variety of music, sports,news, weather, traffic and entertainmentprogramming. Your factory-installedSiriusXM satellite radio system includeshardware and a limited subscription term,which begins on the date of sale or leaseof your vehicle. See an authorized dealerfor availability.
For more information on extendedsubscription terms (a service fee isrequired), the online media player and acomplete list of SiriusXM satellite radiochannels, and other features, please visitwww.siriusxm.com in the United States,www.siriusxm.ca in Canada, or callSiriusXM at 1-888-539-7474.
Satellite Radio Electronic SerialNumber (ESN)
You need your ESN to activate, modify ortrack your satellite radio account.
Troubleshooting
ActionConditionMessage
No action required. Thismessage should disappearshortly.
Radio requires more thantwo seconds to produceaudio for the selectedchannel.
Acquiring…
If this message does notclear shortly, or with an igni-tion key cycle, your receivermay have a fault. See anauthorized dealer for service.
There is an internal moduleor system failure present.Satellite antenna fault
SIRIUS system failure
Tune to another channel orchoose another preset.The channel is no longeravailable.Invalid Channel
Contact SiriusXM at 1-888-539-7474 to subscribe tothe channel, or tune toanother channel.
Your subscription does notinclude this channel.Unsubscribed Channel
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ActionConditionMessage
The signal is blocked. Whenyou move into an open area,the signal should return.
The signal is lost from theSiriusXM satellite or Siri-usXM tower to your vehicleantenna.
No Signal
No action required. Theprocess may take up tothree minutes.
Update of channelprogramming in progress.Updating…
Contact SiriusXM at 1-888-539-7474 to resolvesubscription issues.
Your satellite service is nolonger available.Questions? Call
1-888-539-7474
Use the channel guide toturn off the Lock or Skipfunction on that station.
All the channels in theselected category are eitherskipped or locked.
None found
Check Channel Guide
No action required.SiriusXM has updated thechannels available for yourvehicle.
Subscription Updated
USB PORT (IF EQUIPPED)
WARNING: Driving whiledistracted can result in loss of vehiclecontrol, crash and injury. We stronglyrecommend that you use extremecaution when using any device that maytake your focus off the road. Yourprimary responsibility is the safeoperation of your vehicle. Werecommend against the use of anyhand-held device while driving andencourage the use of voice-operatedsystems when possible. Make sure youare aware of all applicable local lawsthat may affect the use of electronicdevices while driving.
The USB port allows you to plug in mediaplaying devices, memory sticks and chargedevices (if supported). See SYNC™ (page302).
Note:Your vehicle could have only one USBport.
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GENERAL INFORMATION
SYNC is an in-vehicle communicationssystem that works with your Bluetoothenabled cellular phone and portable mediaplayer. This allows you to:
•Make and receive calls.
•Access and play music from yourportable music player.
•Use 911 Assist or Emergency Assistanceand applications via SYNC AppLink.*
•Access phonebook contacts and musicusing voice commands.
•Stream music from your connectedphone.
•Text message.
•Use the advanced voice recognitionsystem.
•Charge your USB device (if your devicesupports this).*These features are not available in allmarkets and may require activation.Available AppLink enabled apps vary bymarket.
Make sure that you review your device'smanual before using it with SYNC.
Support
SYNC support is available at your regionalFord website. See SYNC™Troubleshooting (page 310).
SYNC Owner Account
Why do I need a SYNC owner account?
•Essential for keeping up with the latestsoftware downloads available forSYNC.
•Access to customer support for anyquestions you may have.
Driving Restrictions
For your safety, certain features arespeed-dependent and restricted when yourvehicle is traveling over 3.1 mph (5 km/h).
Safety Information
WARNING: Driving whiledistracted can result in loss of vehiclecontrol, crash and injury. We stronglyrecommend that you use extremecaution when using any device that maytake your focus off the road. Yourprimary responsibility is the safeoperation of your vehicle. Werecommend against the use of anyhand-held device while driving andencourage the use of voice-operatedsystems when possible. Make sure youare aware of all applicable local lawsthat may affect the use of electronicdevices while driving.
When using SYNC:
•Do not operate playing devices if thepower cords or cables are broken, splitor damaged. Place cords and cablesout of the way, so they do not interferewith the operation of pedals, seats,compartments or safe driving abilities.
•Do not leave playing devices in yourvehicle during extreme conditions as itcould cause them damage. See yourdevice's manual for further information.
•Do not attempt to service or repair thesystem. See an authorized dealer.
Privacy Information
When a cellular phone is connected toSYNC, the system creates a profile withinyour vehicle that is linked to that cellularphone. This profile is created in order tooffer you more cellular features and tooperate more efficiently. Among other
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things, this profile may contain data aboutyour cellular phone book, text messages(read and unread), and call history,including history of calls when your cellularphone was not connected to the system.In addition, if you connect a media device,the system creates and retains an index ofsupported media content. The system alsorecords a short development log ofapproximately 10 minutes of all recentsystem activity. The log profile and othersystem data may be used to improve thesystem and help diagnose any problemsthat may occur.
The cellular profile, media device index,and development log will remain in thevehicle unless you delete them and aregenerally accessible only in the vehiclewhen you connect the cellular phone ormedia player. If you no longer plan to usethe system or the vehicle, we recommendyou perform a Master Reset to erase allstored information.
No one can access system data withoutspecial equipment and access to thevehicle's SYNC module. Ford MotorCompany and Ford of Canada will notaccess the system data for any purposeother than as described absent consent, a
court order, or where required by lawenforcement, other governmentauthorities, or other third parties actingwith lawful authority. Other parties mayseek to access the informationindependently of Ford Motor Company andFord of Canada. For further privacyinformation, see the section on 911 Assist.See SYNC™ Applications and Services(page 306).
USING VOICE RECOGNITION
This system helps you control manyfeatures using voice commands. Thisallows you to keep your hands on thewheel and focus on what is around you.
Initiating a Voice Session
Press the voice button. A list ofavailable voice commandsappears in the display.
Global Voice Commands
These voice commands are alwaysavailable. You can say them at any time.
Global voice commands
Gives you available commands you can useon the current screen.Help
Gives you a list of possible voicecommands.List of Commands
This command ends the voice session. Youcan also cancel a session by pressing seekup, seek down, or holding the voice buttonfor two or more seconds.
Cancel
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Using Voice Commands
Make sure to switch on yourphone's Bluetooth featurebefore starting the search. Seeyour device's manual if necessary.
Press the voice button and whenprompted say:
Action and Descrip-tionVoice Command
Follow the instruc-tions on the audiodisplay.
Pair Phone
Phone Voice Commands
Press the voice button. You cando things like place a phone calland access text messages.When prompted, say a command. See thefollowing table for examples ofcommands.
Voice Command
___ List of Commands
Help
Call ___
Dial ___
Text Messages
__ is a dynamic listing, meaning that itcould be the name of anything, such as acontact or phone number.
Phone Controls
Use the phone buttons on your steeringwheel to answer, reject, or hang up a call.
Accessing Features through thePhone Menu
You can access your call history,phonebook, sent text messages, as wellas access phone and system settings.
1.Press the PHONE button to enter thephone menu.
2.Scroll through the menu to viewcontacts, text messages, and thephone dialer.
SYNC™ APPLICATIONS AND
SERVICES
•911 Assist: Can alert 911 in the event ofan emergency.
•SYNC AppLink: Allows you to connectto and use certain applications (if yourphone is compatible).
These features may require activation.Available AppLink enabled apps vary bymarket.
911 Assist
WARNING: Unless the 911 Assistsetting is set on before a crash, thesystem will not dial for help which coulddelay response time, potentiallyincreasing the risk of serious injury ordeath after a crash.
WARNING: Do not wait for 911Assist to make an emergency call if youcan do it yourself. Dial emergencyservices immediately to avoid delayedresponse time which could increase therisk of serious injury or death after acrash. If you do not hear 911 Assist withinfive seconds of the crash, the system orphone may be damaged ornon-functional.
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WARNING: Always place yourphone in a secure location in your vehicleso it does not become a projectile or getdamaged in a crash. Failure to do so maycause serious injury to someone ordamage the phone which could prevent911 Assist from working properly.
Note:The SYNC 911 Assist feature must beset on before the incident.
Note:The SYNC 911 Assist feature onlyoperates in the U.S., Canada or in a territoryin which 911 is the emergency number.
Note:Before setting this feature on, makesure that you read the 911 Assist PrivacyNotice later in this section for importantinformation.
Note:If any user switches 911 Assist to onor off, that setting applies for all pairedphones. If 911 Assist is switched off, eithera voice message plays or a display messageor an icon comes on when your vehicle isstarted and after a previously paired phoneconnects.
Note:Every phone operates differently.While SYNC 911 Assist works with mostcellular phones, some may have troubleusing this feature.
If a crash deploys an airbag (excludingknee airbags and rear inflatable safetybelts [if equipped]) or activates the fuelpump shut-off, your SYNC-equippedvehicle may be able to contact emergencyservices by dialing 911 through a paired andconnected Bluetooth-enabled phone.
See SYNC™ (page 302). Importantinformation about airbag deployment is inthis chapter.
See Roadside Emergencies (page 190).Important information about the fuel pumpshut-off is in this chapter.
Setting 911 Assist On or Off
Press the Settings button then select:
Action and DescriptionMenuItem
Select the desired option, onor off.911 Assist
To make sure that 911 Assist worksproperly:
•SYNC must be powered and workingproperly at the time of the incident andthroughout feature activation and use.
•The 911 Assist feature must be set onbefore the incident.
•You must pair and connect a Bluetoothenabled and compatible cell phone toSYNC.
•A connected Bluetooth enabled phonemust have the ability to make andmaintain an outgoing call at the timeof the incident.
•A connected Bluetooth enabled phonemust have adequate network coverage,battery power and signal strength.
•The vehicle must have battery powerand be located in the U.S., Canada orin a territory in which 911 is theemergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activatethe fuel pump shut-off (the triggers for 911Assist). If a connected cell phone sustainsdamage or loses its connection to SYNCduring a crash, SYNC searches for and triesto connect to a previously paired cellphone; SYNC then attempts to call theemergency services.
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