2020 DODGE DURANGO Vehicle Warranty

CountryCompany AddressTelephone Number
JAPAN Sumitomo Rubber Industry,
LT D 3-6-9 Wakinohama-cho,
Chuo-ku, Kobe, Hyogo 651-0072, JAPAN +81 78 265 5626
JORDAN Jarash Trading Co. P.O. BOX 621100, AMMAN
11162, JORDAN +962 6 4637290
KUWAIT Al Ghannam Tires Center CO.
WLL P.O. BOX 26191,
SAFAT,13122, KUWAIT +965 24830915
LEBANON PROLACHalat Naher Ibrahim, Beirut,
LEBANON +961 9 478170
LIBYA AL SUHOULPO Box 70786 Tripoli, LIBYA +218 21 360 61 88
MEXICO TBC de Mexico, S.A. d C.V. Eje 114 No.150, Zona
Industrial San Luis Potosi,
S.L.P. C.P. 78395, MEXICO +1 800 288 5526
MOROCCO Pnuematique Ennor DERB MOULAY CHRIF - N
176/178 - BD, IBNOU ELOUANAN - HAYMOHAMMADI,
CASABLANCA, MOROCCO +212 522628303
NEW ZEALAND O.T.R. International (NZ) Ltd 415 East Tamaki Road, PO
Box 51110 Pakuranga,
Auckland, NEW ZEALAND +64 09 272 1830
OMAN Oman Gulf Enterprises P.O. BOX 421, POSTAL
CODE : 118, Al Hamriya,SULTANATE OF OMAN +968 24787815
PERU Lima Caucho S.A. Carretera Central N 349 Km.1
Santa Anita, Lima 43, PERU +51 1 317 0500
FALKEN TIRE CORPORATION
11 2

CountryCompany AddressTelephone Number
POLAND Falken Tyre Europe GmbH Berliner Strasse 74-76, 63065
Offenbach, GERMANY+49 69 247 5252 10
QATAR International Tire Centre P.O. BOX 51, DOHA, QATAR +974 40157001
SAUDI ARABIA Al Howail GroupP.O. Box 7580, Damman
31472, SAUDI ARABIA +966 3 8091796
SOUTH AFRICA Stamford Tyres (Africa) (Pty)
Ltd 8 Ferrule Avenue, Montague
Gardens, 7441 Cape Town, SOUTH AFRICA +27 21 790 1302
SPAIN Falken Tyre Europe GmbH Berliner Strasse 74-76, 63065
Offenbach, GERMANY+49 69 247 5252 10
TURKEY Abudulkadir Özcan Otomoti Kazım karabekir Cad. Özcan
Plaza No:124, 06060 Dişkapı,
Ankara, TURKEY +90 0312 3093030
UAE Wolfe Tyres Batteries and
Accessories LLC P.O. BOX 325, AL Gurg Tower
No:1, Baniyas Road, Deira Creek, Dubai- UAE + +971 4 3378731
UNITED STATES Sumitomo Rubber North
America, Inc. 8656 Haven Avenue, Rancho
Cucamonga, CA 91730, USA +1 800 723 2553
YEMEN Bin Sharaf Tire Trading Ring Road, Sana’a,
REPUBLIC OF YEMEN +967 1265300
FALKEN TIRE CORPORATION
11 3

NOTES
FALKEN TIRE CORPORATION11 4

GENERAL TIRE
GENERALTIRE
LIMITED
WARRANTY
FOR
ORIGINAL
EQUIPMENT
PASSENGER

CAR
AND
LIGHT
TRUCK
TIRES
(Including
SPECIAL
SPARE
Tires)
This
booklet
also
includes
important
safety
warnings.
ELIGIBILITY
This
Limited
Warranty
and
Adjustment
Policy
applies
to
the
original

owner
of
new
General
brand
passenger
and
light
truck
(LT)
tires
that
are

the
new
vehicle
original
equipment
tires
bearing
the
General
brand
name

and
D.O.T.
Ti re
Identification,
operated
in
normal
service,
and
used
on

the
same
vehicle
on
which
they
were
originally
installed
according

to
the

vehicle
manufacturer ’s
recommendations.
Tire(s)
on
any
vehicle
registered
and
normally
operated
outside
the

United
States
and
Canada
are
excluded
from
eligibility
under
this

Limited
Warranty
and
Adjustment
Policy.
WHATISTHE ADJUSTMENT POLICY ANDHOW LONG ISIT
APPLICABLE?
BASIC
COVERAGE:
Eligible
Ti re s
are
covered
by
this
Limited
Warranty
and
Adjustment

Policy
for
a
maximum
of
72
months
from
the
date
of
purchase,
deter-
mined
by
the
new
vehicle
registration
date
or
new
vehicle
sales
invoice

showing
date
of
purchase.
Where
to
Go
for
Warranty
eplacement:
Contact
the
vehicle
dealer

from
where
you
purchased
the
vehicle
to
determine
the
eligible

warranty
coverage
for
your
tires
and
where
to
proceed
from
there.
Free
Replacement
Period:
If
an
eligible
General
brand
passenger
or
light

truck
tire
becomes


unserviceable
from
a
condition
other
than
those
listed

under
Section
3
during
the
first
12
months
or
first
2/32
nds
of
an
inch

(1.6
mm)
of
tread
wear
(whichever
comes


first)
it
will
be
replaced
with
a

comparable
new
General
brand
tire
FREE
OF
CHARGE,
including

mounting
and
balancing.
Owner
pays
all
applicable
taxes.
Temporary
Spare
Tires:
This
Policy
also
extends
to
the
original
owner
of

the
General
brand
Temporary
Spare
Tir
e
that
was
originally
equipped
by

the
vehicle
manufacturer
as
a
temporary
spare
tire
bearing
a
General
11 5

•Road Hazard: Any General tire with road hazard damage. This
includes, but is not limited to: cuts, snags, punctures, bruises, and
impact breaks.
• Ride/Vibration: Any ride/vibration complaint after the first 2/32 nds
(1.6 mm) of an inch of tread wear or 12 months of service, whichever
comes first.




GENERAL
TIR(
D.O.T.
serial
number.
An
eligible
Temporary
Spare
Tire
under
this
Policy
must
have
been
operated
in
normal
service,
used
on
the
same
vehicle
on
which
they
were
originally
installed
according
to
the
vehicle
manufac-
turer ’s
recommendations,
This
Policy
is
for
a
maximum
period
of
72
months
from
date
of
purchase,

determined
by
the
new
vehicle
registration
date
or
new
vehicle
sales

invoice
showing
date
purchased.
If
a
Temporary
Spare
Tire
becomes


unserviceable
from
a
condition
other

than
those
listed
in
Section
3,
during
the
first
1/32
nd
(0.8
mm)
of
tread

wear,
then
it
will
be
replaced
with
a
comparable
new
General
brand

Temporary
Spare
Tire
FREE
OF
CHARGE,
including
mounting
and

balancing.
The
owner
pays
all
applicable
taxes.
After
this
“Free
Replacement
Policy”
for
your
Temporary
Spare
Tire

expires,


no
adjustment
will
be
made.
After
the
Free
Replacement
Period:
The
tire
(except
temporary
spare
tire)
may
still
be
eligible
for
a
pro
rated

replacement
for
72
months
from
date
of
original
purchase
until
the
tread
is

worn
down
to
the
tread
wear
indicators
(2/32
nds
of
an
inch
or
1.6
mm
of

tread
remaining.)
If
an
eligible
tire
becomes
unserviceable
under
the

stipulations
of
this
Limited
Warranty
and
Adjustment
policy


it
will
be

replaced
charging
the
owner
a
pro-rated
amount.
Owner
pays
all

applicable
taxes
áincluding
'FEFSBM
&YDJTF
5BY


F.E.T.),
mounting
and

balancing
charges.
The
replacement
tire
price
will
be
determined
by
multiplying
the

percentage
of
the
usable
tread
worn
by
the
Dealers
Selling
Price

(excluding
all
applicable
taxes)
at
the
time
of
the
adjustment.
The
usable

tread
is
the
original
tread
down
to
the
tread
wear
indicators
(2/32
nds
of

an
inch
or
1.6
mm
of
tread
remaining.)
WHAT ISNOT COVERED BYTHIS LIMITED WARRANTY
THE
FOLLOWING
ARE
NOT
COVERED:
11 6

•Repairs: If a tire is returned under complaint and the reason for the
tire’s disablement is in any way associated with a repair, or with the
situation that led to the repair, the manufacturer ’s warranty is
invalidated.
• Mileage: Tread wear out up to a predetermined mileage is not covered
under this policy.
• Improper operation or maintenance: This includes, but is not limited
to, effects caused by:

ä Improper
tire
inflation
and/or
improper
load/speed
practices:
These
practices
can
cause
excessive
operational
temperatures
and
stresses
that
exceed
the
tire’s
capabilities.

ä Improper
or
insufficient
tire
rotation

ä Improper
vehicle
alignment

ä Damage
due
to:
– Rim
irregularities
or
rim
damage
– Snow
chains
– Vehicle
mechanical
problems,
including
brake
problems,
and
vehicle
wheel
alignment
– Extreme
temperature
exposure
– Negligent


and
abusive
driving
such
as
tire
spinning,
or
racing;
– Improper
tire
storage
– Automotive
accident
– Chemical
corrosion
or
fire
– Use
contrary
to
the
vehicle
manufacturer ’s
tire
recommenda-
tions
– Misuse
or
misapplication
• Improper Mounting or Demounting
• Alteration: such as, but not limited to, adding a white inlay on
blackwall, tread regrooving, tire truing or siping, or adding sealant
materials to the tire.
• Weather checking/cracking: Not covered after 48 months from the
date of purchase.
• Failure to observe safety and maintenance precautions set forth in
the Safety Warning Section.
GENERAL TIRE
11 7

ATTENTION AUTHORIZED DEALERS:
CTNA RESERVES THE RIGHT TO THE FINAL INSPECTION DECI-
SION FOR ALL RETURNED TIRES ON CONDITIONS UNDER THIS
SECTION.
THIS LIMITED WARRANTY AND POLICY IS MADE IN LIEU OF
ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE. CTNA EXPRESSLY
DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING, BUT NOT
LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. SOME U.S. STATES AND/OR CA-
NADIAN PROVINCES DO NOT PERMIT SUCH A LIMITATION;
FOR THOSE U.S. STATES AND/OR CANADIAN PROVINCES, ANY
IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO,
ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF
THIS WRITTEN LIMITED WARRANTY. SOME U.S. STATES
AND/OR CANADIAN PROVINCES DO NOT ALLOW LIMITA-
TIONS ON THE DURATION OF AN IMPLIED WARRANTY, SO THE
ABOVE MAY NOT APPLY TO YOU.
TO THE EXTENT PERMITTED BY LAW, CTNA DISCLAIMS LlABIL-
ITY FOR ALL CONSEQUENTIAL AND INCIDENTAL DAMAGES.
THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY ARE
THE SOLE AND EXCLUSIVE REMEDIES FOR BREACH OF WAR-
RANTY. SOME U.S. STATES AND/OR CANADIAN PROVINCES DO
NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO
HAVE OTHER RIGHTS WHICH VARY FROM U.S. STATE TO STATE
AND/OR CANADIAN PROVINCE TO PROVINCE.
THIS IS THE ONLY EXPRESS WARRANTY MADE BY CTNA. NO
CTNA EMPLOYEE, RETAILER, OR DEALER HAS THE AUTHORITY
TO MAKE ANY WARRANTY, REPRESENTATION, PROMISE OR
AGREEMENT ON BEHALF OF CTNA EXCEPT AS EXPRESSLY
WRITTEN IN THIS LIMITED WARRANTY AND ADJUSTMENT
POLICY.
GENERAL TIRE11 8

IN OBSERVANCE OF U.S. FEDERAL LAW, THIS LIMITED WAR-
RANTY AND ADJUSTMENT POLICY HAS BEEN DESIGNATED A
“LIMITED WARRANTY”. CTNA DOES NOT INTEND TO REPRE-
SENT THROUGH THIS LIMITED WARRANTY AND ADJUSTMENT
POLICY THAT TIRE FAILURES CAN OR CANNOT HAPPEN.
CTNA’S OBLIGATIONS
Contact the vehicle dealer from where you purchased the vehicle. Your
tires may be covered under the vehicle manufacturer ’s limited warranty.
If not, this CTNA Policy applies and replacement of Eligible Tires can be
made by any vehicle dealer authorized to handle General brand tire
adjustments or a General brand authorized dealer (“Authorized Dealer”).
CTNA will replace the tire pursuant to the terms of this Limited Warranty
and Adjustment Policy. Tires that are replaced under an adjustment basis
under this Limited Warranty and Adjustment Policy become the property
of CTNA.
OWNER’S OBLIGATIONS
To make an eligible claim under this Limited Warranty and Adjustment
Policy, the owner must present a claim with the tire to an Authorized
Dealer. For the nearest Authorized Dealer, consult the Yellow Pages, the
General brand internet address, or the 800 telephone numbers shown on
the back of this Limited Warranty and Adjustment Policy. Owner must
present new vehicle registration form or new vehicle sales invoice
indicating the date of purchase. Owner will be required to sign the CTNA
Limited Warranty Claim Form or dealer replacement sales receipt.
Owner is responsible for paying all applicable taxes set forth under this
Limited Warranty and Adjustment Policy. Owner is also responsible for
paying local tire disposal fees and any parts or service regardless of
mileage or months of service. This includes payment for tire rotation,
alignment, towing, road service, valve stems and tire repairs. Owner is
responsible for maintaining proper tire air pressure and for proper
maintenance of the tire.
GENERAL TIRE
11 9