2020 BUICK ENCORE GX Owner's Manual

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14018934) - 2020 - CRC - 2/27/20
424 OnStar
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
10 days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
. Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment 0302. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14018934) - 2020 - CRC - 2/27/20
OnStar 425
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
system status, identify whether
updates or changes are available,
or deliver updates or changes. An
active OnStar agreement constitutes
consent to these software updates
or changes and agreement that
either OnStar or GM may remotely
deliver them to the vehicle.Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827)
or press
Qto speak with an
Advisor. Users of wireless
communications are cautioned that
the privacy of any information sent
via wireless cellular communications
cannot be assured. Third parties
may unlawfully intercept or access
transmissions and private
communications without consent.
OnStar - Software
Acknowledgements
To obtain the source code under
GPL, LGPL, MPL, and other
open source licenses, that is
contained in this product, please
visit http://opensource.lge.com. In
addition to the source code, all
referred license terms, warranty
disclaimers, and copyright notices are available for download. This
offer is valid to anyone in receipt of
this information.
*Provided through LG Electronics
INC., who is solely responsible for
provisions of related OSS
compliance.

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14018934) - 2020 - CRC - 2/27/20
426 Connected Services
Connected
Services
Connected Services
Navigation . . . . . . . . . . . . . . . . . . . . 426
Connections . . . . . . . . . . . . . . . . . . 427
Diagnostics . . . . . . . . . . . . . . . . . . . 428
Connected Services
Navigation
Navigation requires a specific
OnStar or connected service plan.
Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands
During a Planned Route
Functionality of the Voice Command
button, if equipped, may vary by
vehicle and region. For some
vehicles, press
=to open the
OnStar app on the infotainment
display. For other vehicles press
=
as follows. Cancel Route
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Cancel route.” System
responds: “Do you want to
cancel directions?”
3. Say “Yes.”System responds:
“OK, request completed, thank
you, goodbye.”
Route Preview
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
Repeat
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Repeat.” System
responds with the last direction
given, then responds with
“OnStar ready,” then a tone.

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14018934) - 2020 - CRC - 2/27/20
Connected Services 427
Get My Destination1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Get my destination.”
System responds with the
address and distance to the
destination, then responds with
“OnStar ready,” then a tone.
Send Destination to Vehicle
Directions can be sent to the
vehicle’s navigation screen,
if equipped.
Press
Q, then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to
the navigation screen can only be
canceled through the navigation
system.
See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following services help with
staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
. Change the default passwords
for the Wi-Fi hotspot and
myBuick mobile application.
Make these passwords different
from each other and use a
combination of letters and
numbers to increase the
security.
. Change the default name of the
SSID (Service Set Identifier).
This is your network’s name that
is visible to other wireless
devices. Choose a unique name
and avoid family names or
vehicle descriptions.
Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in
Wi-Fi hotspot that provides access
to the Internet and web content at
4G LTE speed. Up to seven mobile devices can be connected. A data
plan is required. Use the in-vehicle
controls only when it is safe to
do so.
1. To retrieve Wi-Fi hotspot information, press
=to open
the OnStar app on the
infotainment display, then
select Wi-Fi Hotspot. On some
vehicles, touch Wi-Fi or Wi-Fi
Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some
vehicles, the connection type
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent).
3. To change the SSID or password, press
Qor call
1-888-4ONSTAR to connect
with an Advisor. On some
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14018934) - 2020 - CRC - 2/27/20
428 Connected Services
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, by using the myBuick
mobile app, or by contacting an
OnStar Advisor. On some vehicles,
Wi-Fi can also be managed from the
Wi-Fi Hotspot menu.
MyBuick Mobile App (If Available)
Download the myBuick mobile app
to compatible Apple and Android
smartphones. Buick users can
access the following services from a
smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only). .
Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Buick on social
media.
Features are subject to change. For
myBuick mobile app information and
compatibility, see my.buick.com.
An active OnStar or connected
service plan may be required.
A compatible device,
factory-installed remote start, and
power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
Diagnostics
By monitoring and reporting on the
vehicle’s key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for
details and system limitations.
Features are subject to change. For
updates on feature capabilities, see
my.buick.com. Message and data
rates may apply.

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14018934) - 2020 - CRC - 2/27/20
Index 429
IndexA
About Driving the Vehicle . . . . . . . . . 3
Accessories andModifications . . . . . . . . . . . . . . . . . . 305
Accessory Power . . . . . . . . . . . . . . . 244
Adaptive Cruise Control . . . . . . . . 258
Add-On Electrical Equipment . . . 302
Additional Information
OnStar . . . . . . . . . . . . . . . . . . . . . . . 422
Additional Maintenance
and Care . . . . . . . . . . . . . . . . . . . . . . 396
Adjustments Lumbar, Front Seats . . . . . . . . . . . . 43
Agreements
Trademarks and License . . . . . 205
Air Cleaner/Filter, Engine . . . . . . . 315
Air Conditioning . . . . . . . . . . . 216, 218
Air Filter Life System . . . . . . . . . . . . . . . . . . . 314
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . 222
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 221
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . 72
How Does an Airbag
Restrain? . . . . . . . . . . . . . . . . . . . . . 65
Passenger Sensing System . . . . 66 Airbag System (cont'd)
What Makes an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 64
What Will You See after an Airbag Inflates? . . . . . . . . . . . . . . . 65
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 63
Where Are the Airbags? . . . . . . . . 62
Airbags Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . . . 71
Passenger Status Indicator . . . .114
Readiness Light . . . . . . . . . . . . . . .113
Servicing Airbag-Equipped
Vehicles . . . . . . . . . . . . . . . . . . . . . . . 71
System Check . . . . . . . . . . . . . . . . . . 60
Alarm Vehicle Security . . . . . . . . . . . . . . . . 28
Alert Lane Change . . . . . . . . . . . . . . . . . 285
Side Blind Zone (SBZA) . . . . . . 285
All-Season Tires . . . . . . . . . . . . . . . . 345
All-Wheel Drive . . . . . . . . . . . . 250, 327
AM-FM Radio . . . . . . . . . . . . . . . . . . . 157
Antenna Multi-band . . . . . . . . . . . . . . . . . . . . 161
Antilock Brake System (ABS) . . . 251 Warning Light . . . . . . . . . . . . . . . . . .118

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14018934) - 2020 - CRC - 2/27/20
430 Index
Appearance CareExterior . . . . . . . . . . . . . . . . . . . . . . . 379
Interior . . . . . . . . . . . . . . . . . . . . . . . . 383
Apple CarPlay and Android Auto . . . . . . . . . . . . . . . . . . 194
Armrest Rear Seat . . . . . . . . . . . . . . . . . . . . . . 52
Assistance Program, Roadside . . . . . . . . . . . . . . . . . . . . . . 410
Assistance Systems for Driving . . . . . . . . . . . . . . . . . . . . . . . . 278
Assistance Systems for Parking and Backing . . . . . . . . . . 271
Audio Bluetooth . . . . . . . . . . . . . . . . . . . . . 165
Auto Stop
Stop/Start System . . . . . . . . . . . . 239
Automatic Door Locks . . . . . . . . . . . . . . . . . . . . . 19
Emergency Braking (AEB) . . . . 281
Headlamp System . . . . . . . . . . . . 146
Transmission . . . . . . . . . . . . . . . . . 247
Transmission Fluid . . . . . . . . . . . 314
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . 249
Shift Lock Control Function
Check . . . . . . . . . . . . . . . . . . . . . . . 328
Auxiliary Jack . . . . . . . . . . . . . . . . . . . 165 Avoiding Untrusted Media
Devices . . . . . . . . . . . . . . . . . . . . . . . 162
B
Battery
Exterior Lighting BatterySaver . . . . . . . . . . . . . . . . . . . . . . . 150
Load Management . . . . . . . . . . . . 150
Power Protection . . . . . . . . . . . . . 150
Battery - North America . . . . 326, 372
Blade Replacement, Wiper . . . . . 328
Bluetooth Overview . . . . . . . . . . . . . . . . 189, 190
Bluetooth Audio . . . . . . . . . . . . . . . . 165
Brake Parking, Electric . . . . . . . . . . . . . . 252
System Warning Light . . . . . . . . .117
Brake Pad Life System . . . . . . . . . 324
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 323 Antilock . . . . . . . . . . . . . . . . . . . . . . . 251
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 253
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 324
Pad Life System . . . . . . . . . . . . . . 324
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 226 AutomaticEmergency (AEB) . . . . . . . . . . . 281
Braking System Front Pedestrian (FPB) . . . . . . . 282 Break-In, New Vehicle . . . . . . . . . . 236
Bulb Replacement
Front Turn Signal and FogLamps . . . . . . . . . . . . . . . . . . . . . . 333
Halogen Bulbs . . . . . . . . . . . . . . . . 332
Headlamp Aiming . . . . . . . . . . . . . 331
Headlamps . . . . . . . . . . . . . . . . . . . 331
Headlamps and Sidemarker Lamps . . . . . . . . . . 332
Taillamps, Turn Signal, Sidemarker,
Stoplamps, and
Backup Lamps . . . . . . . . . 334, 335
Buying New Tires . . . . . . . . . . . . . . . 360
C
Calibration . . . . . . . . . . . . . . . . . . . . . . 101
California Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . 305
California
Proposition
65 Warning . . . . . . . . . .304, 326, 372, Back Cover
Canadian Vehicle Owners . . . . . . . . 2
Capacities and Specifications . . . . . . . . . . . . . . . . . 403

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14018934) - 2020 - CRC - 2/27/20
Index 431
Carbon MonoxideEngine Exhaust . . . . . . . . . . . . . . . 246
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . 21
Winter Driving . . . . . . . . . . . . . . . . 230
Cargo Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Management System . . . . . . . . . . . 95
Tie-Downs . . . . . . . . . . . . . . . . . . . . . . 94
Caution, Danger, and Warning . . . . 3
Center Console Storage . . . . . . . . . 93
Chains, Tire . . . . . . . . . . . . . . . . . . . . 364
Charging Wireless . . . . . . . . . . . . . . . . . . . . . . 103
Charging System Light . . . . . . . . . 115
Check Engine Light (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . .115
Child Restraints Infants and Young Children . . . . . 74
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . . . 80
Older Children . . . . . . . . . . . . . . . . . . 73
Securing . . . . . . . . . . . . . . . . . . . . 86, 88
Systems . . . . . . . . . . . . . . . . . . . . . . . . 77
Circuit Breakers . . . . . . . . . . . . . . . . 338
Cleaning
Exterior Care . . . . . . . . . . . . . . . . . 379
Interior Care . . . . . . . . . . . . . . . . . . 383 Climate Control Systems . . . . . . . 216
Air Conditioning . . . . . . . . . . . . . . 216
Dual Automatic . . . . . . . . . . . . . . . 218
Heating . . . . . . . . . . . . . . . . . . . . . . . 216
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Cluster, Instrument . . . . . . . . . . . . . 107
Collision Damage Repair . . . . . . . 413
Compact Spare Tire . . . . . . . . . . . . 371
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . 92
Compass . . . . . . . . . . . . . . . . . . . . . . . 101
Connected Services
Connections . . . . . . . . . . . . . . . . . . 427
Diagnostics . . . . . . . . . . . . . . . . . . . 428
Navigation . . . . . . . . . . . . . . . . . . . . 426
Connections
Connected Services . . . . . . . . . . 427
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 254
Control of a Vehicle . . . . . . . . . . . . . 226
Controls
Steering Wheel . . . . . . . . . . . . . . . 154
Convenience Net . . . . . . . . . . . . . . . . 95
Convex Mirrors . . . . . . . . . . . . . . . . . . 30
Coolant Engine Temperature Gauge . . .112
Cooling . . . . . . . . . . . . . . . . . . . . 216, 218 Cooling System . . . . . . . . . . . . . . . . . 317
Courtesy Lamps . . . . . . . . . . . . . . . . 148
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . 412
Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Coverage Explanations . . . . . . . . . 182
Covers
Rear Compartment/StoragePanel . . . . . . . . . . . . . . . . . . . . . . . . . 93
Winter . . . . . . . . . . . . . . . . . . . . . . . . 240
Cruise Control . . . . . . . . . . . . . . . . . . 256 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Cruise Control, Adaptive . . . . . . . . 258
Cupholders . . . . . . . . . . . . . . . . . . . . . . 92
Customer Assistance . . . . . . . . . . . 409 Offices . . . . . . . . . . . . . . . . . . . . . . . . 408
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 409
Customer Information Publications Ordering
Information . . . . . . . . . . . . . . . . . . 415
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 406
Cybersecurity . . . . . . . . . . . . . . . . . . . 418