2020 AUDI E-TRON service

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Emergency call

the emergency call button (2) will blink. The
emergency call will be made. The emergency call
cannot be canceled.
LED status
— Green - The emergency call function is availa-
ble.
— Red - There is a malfunction in the emergency
call function. Contact an authorized Audi dealer
or authorized Audi Service Facility. Note the
messages about the availability of the emer-
gency function > page 195.
— Off - The emergency call function is not availa-
ble, perhaps because no network is available.
Warnings
If there is a critical system failure in the emer-
gency call systems, the vehicle occupants will re-
ceive the following warning: see > page 195, LED
status and > page 195, Messages.
@) Tips
If the emergency call is canceled due toa
poor connection, then the system automati-
cally tries to connect again.
Messages
Applies to: vehicles with emergency call function
& Emergency call function: malfunction! Re-
stricted functionality. Please contact Service
If this indicator light turns on and this message
appears, the emergency call function is restrict-
ed. For example, you cannot call the emergency
call center, but data may still be transmitted un-
der certain circumstances. Drive to an authorized
Audi dealer or authorized Audi Service Facility im-
mediately to have the malfunction corrected.
&S Emergency call function: malfunction! Func-
tion unavailable. Please contact Service
If this indicator light turns on and this message
appears, you cannot make an emergency call.
Drive to an authorized Audi dealer or authorized

)) The availability of the services offered depends on the
country and may change in the future.
Audi Service Facility immediately to have the
malfunction corrected.
Online roadside
assistance
Applies to: vehicles with online roadside assistance
An online roadside assistance call )) is a combina-
tion of data transmission and a phone call. The
data transmission from your vehicle forwards im-
portant information to the Audi service center,
such as the vehicle and position data.
Cee Te Re tee cary
Applies to: vehicles with online roadside assistance

RAZ-0443



Fig. 138 Front headliner: online roadside assistance but-
ton
Calling online roadside assistance
> Press the button (@). The LED in the button
turns red. The online roadside assistance call
will be made.
> If you press the button () by mistake, then
press it again. Or
> Applies to: MMI: Press Cancel or End call.
Audi incident assistance
A minor accident may be detected by the vehicle
electrical system. You are able to select between
online roadside assistance and an emergency call
in the MMI. >
195

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Navigation

Navigation
Opening navigation
Applies to: vehicles with navigation system

Fig. 139 Upper display: standard map: route guidance is
not started
The navigation system directs you to your desti-
nation, around traffic incidents, and on alterna-
tive routes, if desired.
Opening navigation
» Applies to: MMI: Press NAVIGATION on the
home screen.
After accessing the navigation for the first time,
the map is displayed.
Opening navigation using the multifunction
steering wheel
> Applies to: Multifunction steering wheel: Select
the Navigation tab in the instrument cluster.
> To display navigation when route guidance has
started, select in the instrument cluster:
button > Map.
The following functions are available in the MMI:
@ Open the Select destination menu
=> page 198, fig. 140.
@ Open intelligent search directly > page 198.
@ Switch between the map and the menu:
press A repeatedly until the desired function
is displayed.
You can find additional information about the
map update at > page 204, Map operation.

A WARNING
— The demands of traffic require your full at-
tention. Always read the chapter > page 17,
Traffic safety information.


—The route calculated by the navigation sys-
tem is a driving recommendation. Follow
the traffic regulations that are applicable in
the country where you are operating the ve-
hicle. In the event that the driving directions
contradict traffic regulations, always follow
the traffic regulations applicable in the
country where you are operating the vehicle
to reduce the risk of an accident.
@) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=>©) in General information on page 187.


— Snow and obstructions on the GPS antenna
or trees and large buildings can impair sat-
ellite reception and affect the system's abil-
ity to determine the vehicle position. Sever-
al deactivated or malfunctioning satellites
can also interrupt GPS reception and affect
the system's ability to determine the vehicle
position.
— Because street names sometimes change,
the names stored in the MMI may in rare
cases differ from the actual street name.
— Applies to: Multifunction steering wheel:
Depending on the selected function, it may
be necessary to use the upper display.
— Applies to: vehicles with Audi connect Info-
tainment: Other services may be available
depending on the country and vehicle equip-
ment.
— An additional indicator will appear in the
head-up display.
myAudi navigation
Applies to: vehicles with Audi connect Infotainment
MMI navigation works seamlessly with the myAu-
di app.
Your destinations (favorites, last destinations)
are synchronized through your myAudi account.
Allimportant destinations can be displayed in
the vehicle and in the myAudi app.
197

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Navigation

Online search!)
Applies to: vehicles with navigation system and online search
You can use the results from a search engine pro-
vider to find a navigation destination.
Requirement: the MMI must be connected to the
Internet > page 187, Audi connect.
> Applies to: MMI: Select on the home screen:
NAVIGATION > © > G.
> Enter one or more search terms into the input
field.
> The search engine provider shows suggestions
© to narrow down the search.
> Press on suggestions until the desired destina-
tion appears in the results list. If necessary, use
one finger to swipe upward or downward until
the suggestions {© or destinations 9 appear.
> Press on the desired destination 9. The Details
menu will be displayed.
> Press Start.
Route guidance will be activated and the map will
be displayed. > page 203, fig. 142
@) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=@ in General information on page 187.
G) Tips
— The MMI input suggestions depend on the
last navigated destinations.
— The navigation system always searches for
the fastest route. You can have alternative
routes displayed if necessary > page 206.
— If the destination cannot be found, it may
not be stored in the navigation database.
Check
the spelling of the term that was
searched or check the search area
=> page 198.

)) Audi provides access to services from third party provid-
ers. Permanent availability cannot be guaranteed, because
that depends on the third party provider.
Entering an address
Applies to: vehicles with navigation system
As an alternative to the intelligent search, you
can also enter an address in stages.
Opening a menu
> Applies to: MMI: Select on the home screen:
NAVIGATION > (a) > Enter address.
Enter a destination using an address
> Press on the respective input field and enter an
address.
> Press Apply. The Details menu will be dis-
played.
> Press Start.
Route guidance will be activated and the map will
be displayed > page 203, fig. 142.
Destination entry for a street intersection
> Select: Intersection > enter a street > Start.
Loading previous destinations
Applies to: vehicles with navigation system
Your last destinations and routes can be loaded
directly as a navigation destination.
As soon as you start route guidance, the destina-
tion is automatically saved in the last destina-
tions. Your previous destinations are marked with
the © symbol.
If you use myAudi navigation, your previous des-
tinations will be synchronized with your myAudi
account > page 197.
Accessing previous destinations
> Applies to: MMI: Select on the home screen:
NAVIGATION > (5) > Last destinations > a des-
tination > Start.
> Applies to: Multifunction steering wheel: Select
in the instrument cluster: Navigation tab >
button > Last destinations > a destination.
199
>

Navigation

= page 187, Audi connect. Route guidance must
be active, you must be close to your destination,
and a notification must be displayed. Or: a point
is marked on the map.
> Press on the notification. Or: press on §j on the
map.
> To navigate to a parking: space, press on a col-
ored marking on the map.
> Select: F2 > Start.
Depending on availability, colored markings on
the map indicate the probability of open parking
spaces.
Green | High probability
Medium probability

Orange


Red Low probability
Read the information about Audi connect, and
be sure to note the connectivity costs section
=@ in General information on page 187.

Satellite map
Applies to: vehicles with navigation system and satellite map
Using map update online, you can update the
map material in your navigation system directly
from your vehicle.
Requirement: the MMI must be connected to the
Internet > page 187, Audi connect.
> Applies to: MMI: Select on the home screen:
NAVIGATION > ©} > Map settings > Satellite
map).
The map view is based on data packets received
from the Internet in the form of satellite images,
which are then combined with the roadways from
the > page 203, fig. 142 standard map view.

D Audi provides access to services from third party provid-
ers. Permanent availability cannot be guaranteed, because
that depends on the third party provider.
208
Read the information about Audi connect, and
be sure to note the connectivity costs section
=>@© in General information on page 187.
—The satellite map) is updated regularly
whenever the function is opened. The proc-
ess may take several seconds.
— When the satellite map display is switched
on ) with the 3D position map type, the dis-
play automatically switches to the 2D map
type when driving through tunnels.
— Depending on the Internet connection, the
standard map may also be displayed when
the satellite map is switched on ).
Electric range
Applies to: vehicles with navigation system and electric range
display
a

Fig. 146 Upper display: electric range display
The electric range shows the maximum distance
that can be driven using electric power. Informa-
tion such as the type of road, speeds, and alti-
tude will be taken into account.
» Applies to: MMI: Select on the home screen:
NAVIGATION > 3 > Map settings > Show
range.
You can read the electric range of your vehicle
based on the border (@).

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Navigation

Map update
Applies to: vehicles with navigation system
You can update the map data in the MMI with a
map update. The functions depend on the coun-
try and vehicle equipment:
— Map updates through online map update
=> page 209.
— Import map updates from the SD card or USB
connection to your MMI & page 209.
— Map update at an authorized Audi dealer or au-
thorized Audi Service Facility. This can result in
additional costs.
Online map update
Applies to: vehicles with MMI, navigation system, and Audi
connect Infotainment
Using map update online, you can update the
map material in your navigation system directly
from your vehicle.
Using your vehicle position, the MMI identifies
regions which you are frequently in. Based on
this, update data for these regions are available
for your MMI.
Start map update
Applies to: MMI
Requirement: the MMI must be connected to the
Internet > page 187, Audi connect.
> A notification for a map update will appear in
the upper display.
> If the option Automatic online map update
= page 210 is switched on, the MMI will start
the map update. Or:
> Press on the notification. Or: access the notifi-
cation in the notification center on > page 19
and press on the notification.
> If the Automatic online map update option
=> page 210 is switched off, press on Allow
once or Always allow.
The MMI will start the map update. The progress
of the download and installation will be shown in
the upper display.
When the update has ended, a notification will
be displayed.
() Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=@ in General information on page 187.
@) Tips
Because of the high volume of data, Audi rec-
ommends performing the map update using
the USB connection = page 209.
Map update using an SD card or USB
connection
Applies to: vehicles with MMI, navigation system, and Audi
connect Infotainment
With the map update, you can update the map
material in your navigation system.
Requirement: you must have created a myAudi
account at my.audi.com. Your vehicle must be
registered in your myAudi account.
Prepare map update
> Download the map update at my.audi.com and
store it on an SD card or ona USB flash drive.
For additional information, visit my.audi.com.
Start map update
> Insert the SD card in your vehicle’s SD card
reader > page 222, or
> Connect the USB flash drive to the Audi music
interface interface > page 225. A notification
for a map update will appear in the upper dis-
play.
> Press on the notification, or
> Open the notification in the notification center
on > page 19 and press on the notification. The
update package is shown.
> Press Next. The installation status is shown in
the upper display.
> When the update has ended, a notification will
be displayed.
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Navigation

Requirement: the MMI must be connected to the
Internet > page 187, Audi connect. Traffic infor-
mation must be switched on in the MMI
> page 211.
Traffic information will be displayed on the
standard map > page 203, fig. 142.
Online traffic information is also displayed on the
standard map > page 208.
©) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=@ in General information on page 187.
@ Tips
— Having the online traffic information func-
tion switched on provides the most accurate
reports of traffic situations and traffic fore-
casting. Your vehicle transmits and process-
es its anonymous, encrypted position infor-
mation at regular intervals to the traffic da-
ta provider. You can switch off data transfer
at any time > page 289.
— The online traffic information network is
not available in all countries, and the cover-
age is not nationwide.
Options and settings
Applies to: vehicles with navigation system
Context-specific functions and settings may be
available depending on the vehicle equipment.
» Press More, or
> Open a list with navigation destinations (such
as recent destinations) and press and hold an
item until the Options menu is displayed.
Storing a favorite
See > page 206.
Edit address
You can edit an address for the next destination
entry and navigate to the destination. Select: Ed-
it address > enter a street > Use address > Start.
If the address is permanently stored (for exam-
ple, in the favorites), the stored entry will not be
changed.
Change address
See > page 206, Favorites.
Entering an address
See > page 207, Contacts as navigation destina-
tions.
Change name
See > page 206, Favorites.
Weather
See > page 189, Services.
Save as a shortcut
See > page 20, Shortcuts.
Applies to: vehicles with navigation system
You can adjust the navigation system settings in
the instrument cluster and in the MMI display
separately. The settings depend on the country
and vehicle equipment.
Accessing settings
> Applies to: MMI: Select on the home screen:
NAVIGATION > ©}.
Accessing settings using the multifunction
steering wheel
> Applies to: Multifunction steering wheel: Select
in the instrument cluster: Navigation tab >
button.
Please note that a setting applied to the multi-
function steering wheel is only valid for the in-
strument cluster map.
Map settings
Satellite map: see > page 208.
Show range: see > page 208.
Traffic: you can display current traffic informa-
tion on the map. See > page 204, Traffic infor-
mation display on the map or map preview
— Free flow of traffic
211

Radio

> Press on the notification, or
> Open the notification in the notification center
on > page 19 and press on the notification.
Managing SiriusXM alerts
Requirement: a SiriusXM alert must be stored.
> Applies to: MMI: Select on the home screen:
RADIO > (3 > Manage SiriusXM alerts > Select-
ed SiriusXM music alerts/Selected SiriusKM
game alerts.
When the function is switched on M, a SiriusXM
alert will be received.
Deleting SiriusXM alerts
> Select: Selected SiriusXM music alerts/Select-
ed SiriusXM game alerts > Z > one or more
alerts or Select all > Delete > (Done).
Online radio
General information
Applies to: vehicles with Audi connect Infotainment and on-
line radio
You can listen to various radio stations or pod-
casts on the Internet using online radio.
Requirement: the MMI must be connected to the
Internet > page 187, Audi connect.
Opening online radio using the MMI
> Applies to: MMI: Select on the home screen:
RADIO > Source > Online.
The following functions are available:
Search
You only can search for online radio stations in
this search. You can search for station names and
categories.
Last played station
The station that was played last will start play-
ing.
Top stations
Select a station from the list of popular online ra-
dio stations.
218
Filter list
> Select: © > (a category) > a station name.
The following categories are available:
— Countries
— Genres
— Languages
C) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=@ in General information on page 187.
G) Tips
— Depending on the Internet connection and
network traffic, the connection may be lost
when online radio is playing.
— Online radio reception may not be possible
if Internet service is throttled.
— The use of online radio depends on the serv-
ice availability of the third party provider.
— The range and screen display of online me-
dia services from third party providers in the
vehicle can vary.
— AUDI AG only provides access to online radio
and does not assume any responsibility for
the content of these services.
Applies to: vehicles with Audi connect Infotainment and on-
line radio
Opening podcasts using the MMI
> Applies to: MMI: Select on the home screen:
RADIO > Source > Online > Podcasts.
The following functions are available:
Listening to a podcast
> Select: a podcast > a podcast episode.
Search
> Press 2.
The following functions are available in the pod-
cast playback view:
Displaying podcast episodes
> Press List.

Media

— The supported media functions (such as
shuffle, list view, categories, search, op-
tions) depend on the Bluetooth device being
used.
— Note the volume setting on your Bluetooth
device. AUDI AG recommends setting your
mobile device to the maximum volume
when using it as a Bluetooth audio player.
—Aselection of supported Bluetooth devices
can be found in the database for tested mo-
bile devices at www.audi.com/bluetooth.
Online media
Applies to: vehicles with Audi connect Infotainment and on-
line media
You can play and operate various online media
services, such as music streaming services, using
the MMI.
Requirement: a supported online media service
must be available in the country where the vehi-
cle is being operated.
Connect online media
> Connect the MMI to the Internet > page 187.
> Switch on the Wi-Fi hotspot in the MMI
=> page 192.
> Applies to: MMI: Select on the home screen:
MEDIA > Source > Connect online media.
> Switch the Wi-Fi function on in your mobile de-
vice and connect it to the MMI Wi-Fi hotspot
=> page 188.
> Install and start the myAudi app on your mo-
bile device.
> Log in to your myAudi account in the myAudi
app and select your vehicle.
Your mobile device must be connected to the
MMI and must be highlighted. When you press
the highlighted device, it will be disconnected.
Starting online media
> Applies to: MMI: Select on the home screen:
MEDIA > Source. All online media services sup-
ported in your country will be displayed.
>» Press on the desired online media service and
follow the system instructions.
224


ZA WARNING
—To reduce the risk of an accident, only use
Audi connect services and the Wi-Fi hotspot
only if the traffic situation permits it. Read
and follow the guidelines provided in
=> page 17, Traffic safety information.
— It is only safe to use tablets, laptops, mobile
devices and other similar devices when the
vehicle is stationary because, like all loose
objects, they could be thrown around the in-
side of the vehicle in a crash and cause seri-
ous injuries. Store these types of devices se-
curely while driving. Also read the warnings
in the chapter > page 65.

@) Note
— Read the information about Audi connect,
and be sure to note the connectivity costs
section >@ in General information on
page 187.
— There generally are additional costs when
using an online media service account, espe-
cially when it is used internationally.
(i) Tips
— Depending on the Internet connection and
network traffic, the connection may discon-
nected when online media sources are play-
ing.
— Online media usage depends on the service
availability of the third party provider.
— Audi AG simply makes the access to online
media services possible through the MMI
and does not take any responsibility for the
contents of the online media services.
— Depending on the mobile device being used,
there may be interruptions during media
playback and when using the myAudi app.
To avoid interruptions, do not lock the
screen on your mobile device and keep the
myAudi app in the foreground.