2020 AUDI E-TRON service

Telephone

Applies to: MMI: Select on the home screen: SET-
TINGS > General > Reminder signal and mobile
device wireless charging.
The following settings are available:
— Signal tone
— Spoken cue*: this setting is switched on at the
factory.
— Off
— Mobile device charging notification*: when
this function is switched on, the charge status
of your mobile device is displayed. You will also
be reminded not to forget your mobile device
when leaving the vehicle.
— Mobile device wireless charging: when this
function is switched on, you can charge your Qi-
capable mobile device wirelessly in the Audi
phone box.

ZA\ WARNING
— Loose objects can be thrown around the ve-
hicle interior during sudden driving or brak-
ing maneuvers, which increases the risk of
an accident. Store objects securely while
driving.
— The mobile device may become hot during
wireless charging. Pay attention to the tem-
perature of your mobile device and be care-
ful when removing it from the Audi phone
box.
— An alternating magnetic field is used for
wireless charging. Maintain a minimum dis-
tance of approximately 2.4 in (6 cm) to the
Audi phone box charging plate. The thresh-
olds for prolonged exposure at this distance
comply with ICNIRP1998. Therefore, inter-
actions such as irritation of sensory organs,
malfunctions of active implants (such as
pacemakers, infusion pumps, or neurosti-
mulators) or effects on passive implants
(such as prosthetic limbs) is highly unlikely.
If you have an implant, consult a medical
specialist if you have any questions. You can
also switch the function for wireless charg-
ing in the Audi phone box on and off. You
can continue to charge your mobile device
using a cable connection.

176
@) Note
Applicable to U.S.A.
Operation of the Audi phone box is subject to
the following requirements of the Federal
Communications Commission:
— This is a CONSUMER device.
— BEFORE USE, you MUST REGISTER THIS DE-
VICE with your wireless provider and have
your provider’s consent. Most wireless pro-
viders consent to the use of signal boosters.
Some providers may not consent to the use
of this device on their network. If you are
unsure, contact your service provider.
— You MUST operate this device with approved
antennas and cables as specified by the
manufacturer. Antennas MUST be installed
at least 20 cm (8 inches) from any person.
— You MUST cease operating this device im-
mediately if requested by the FCC or a li-
censed wireless service provider.
— WARNING: E911 location information may
not be provided or may be inaccurate for
calls served by using this device.
@) Note
Applicable to Canada
In Canada, operation of a Zone Enhancer,
such as an Audi Phone Box, is subject to the
following requirements of the Innovation,
Science and Economic Development Canada
(ISED):
—This is a CONSUMER device.
— BEFORE USE, you MUST meet all require-
ments set out in CPC-2-1-05.
— You MUST operate this device with approved
antennas and cables as specified by the
manufacturer. Antennas MUST NOT be in-
stalled within 20 cm of any person.
— You MUST cease operating this device im-
mediately if requested by ISED or a licensed
wireless service provider.
— WARNING: £911 location information may
not be provided or may be inaccurate for
calls served by using this device.

4KE012721BE
Telephone

@) Tips
— Only one mobile device at a time can be
charged wirelessly in the Audi phone box.
— Strong transmission quality* cannot be
guaranteed if more than one cell phone is in
the box.
— To reduce the risk of malfunctions, make
sure the mobile device is positioned correct-
ly in the Audi phone box.
— Make sure there are no objects between the
Audi phone box and the mobile device.
— Placing the mobile device in a bag or protec-
tive sleeve inside the Audi phone box can in-
terfere with the connection to the external
antenna*.
— Metallic objects in the Audi phone box block
the wireless charging of your mobile device
and calls made using the exterior antenna”*.
— The maximum charging output is 5 W.
—The charging time and temperature will vary
depending on the mobile device being used.
— You can purchase a USB adapter from an au-
thorized Audi dealer or authorized Audi
Service Facility, or at specialty stores.
— Audi recommends using Audi Genuine Ac-
cessories. Audi has verified their reliability,
safety, and suitability.
Using the telephone
Accessing the telephone functions

Applies to: vehicles with telephone
a) aa a)
Q
~—*\ Por ©
Fig. 134 Upper display: selection menu

Requirement: a mobile device must be connected
to the MMI > page 173.
> Applies to: MMI: Select on the home screen:
PHONE.
The following phone functions will be available:
@ Search
2) Calblist) gees x: news =» seme s x oes + 177
@® Favorites ..........0.0.0.0.00. 178
@ Contacts ......... 0 eee eee eee 178
(5) Voicetriail; «ss cena x » eee 2 ¢ cones: 179
© Dialnumber ................... 179
@ Switching between two mobile de-
VICES oo eee eee ee cece ee eee 183
Selected phone functions are also available in the
instrument cluster > page 185.

Opening eet
Applies to: vehicles with telephone
eis
Turse) “@
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Albert, Simon (3)
Call list
2018-10-28
9:31AM
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2018-10-28
2:01 PM
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Remar EDL)
2018-10-28
1:50PM

Fig. 135 Upper display: call list
Requirement: the call list must contain a phone
number.
> Applies to: MMI: Select on the home screen:
PHONE > Call list.
Possible call list symbols:
Missed calls
Dialed numbers
Received calls
Edit call list
Displaying a business card 178
©OOOCOLO Number of interactions with a con-
tact
If more than one interaction with a contact has
already taken place, the last one is always dis-
played in the form of an arrow @), @) or @).
Press and hold a contact or a phone number in
the list until the Options menu appears. Depend-
ing on your mobile device, the following options
may be available:
— Save as a shortcut > page 20, Shortcuts.
— Edit telephone number: edit a phone number
before dialing it. Press Dial and start the call.
177
>

4KE012721BE
Telephone

— Read out name!): the MMI automatically cre-
ates a name tag that can be read aloud for each
entry > page 24.
— Save as a shortcut > page 20, Shortcuts.
Contact options
Press and hold a contact in the list until the Op-
tions menu appears.
Possible options:
— Send contact: you can select Text message or
E-mail > page 181.
— Send text message > page 181.
— Send e-mail > page 182.
— Store as favorite > page 178.
— Save as a shortcut > page 20, Shortcuts.
Deleting contacts
— Deleting all contacts: select: Contacts > Z >
Delete all. All contacts are deleted only in the
MMI.
— Deleting imported contacts: requirement: you
must have imported at least one contact. Se-
lect: Contacts > Z > one or more contacts or
Select all > Delete imported contacts > (Done).
The imported contacts are deleted.
G) Tips
— Pay attention to any synchronization
prompts on your mobile device when down-
loading contacts.
— Only the contacts of the mobile device being
actively used are displayed.
— The contacts from the mobile device may
not be transferred in alphabetical order. If
there are too many entries, contacts with
different first letters may be missing in the
MMI.
— If contacts are loaded from the mobile de-
vice into the MMI, the contacts on the SIM
card will no longer be displayed in the MMI.
— The contacts in the local MMI memory are
always visible and can be accessed by other
users.
— After switching off the ignition and exiting
the vehicle, the mobile device directory will

)) Not available in all languages.
be loaded when the MMI is started again if
the mobile device is within range and the
Bluetooth function is switched on in the mo-
bile device and the MMI.
— Only the contacts in the local MMI memory
can be deleted.
Listening to voicemail
Applies to: vehicles with telephone
> Applies to: MMI: Select on the home screen:
PHONE > Voicemail.
Requirement: there must be no voicemail num-
ber stored.
>» Entering the voicemail number: enter the de-
sired number. Press OK.
Requirement: a voicemail number must be stor-
ed.
> Dialing the voicemail number: press Voice-
mail. The call begins immediately.
iG) Tips
This service must be set up and activated in
advance by the cell phone service provider.
Dialing a telephone number
Applies to: vehicles with telephone
Depending on the vehicle equipment, you may
have the following options for dialing a phone
number:
— Using text input in the MMI = page 21.
— Using voice operation > page 24.
Making an emergency call
Applies to: vehicles with telephone
Requirement: a mobile device must be connected
to the MMI via Bluetooth.
> Applies to: MMI: Select on the home screen:
Phone > Dial number > the local emergency
call number (such as 911) > Dial.
179

Telephone


ZA\ WARNING
— Because your phone works with radio sig-
nals, a connection cannot be guaranteed un-
der all circumstances. Do not rely on only
your phone when it comes to essential com-
munication (such as a medical emergency).
— Always follow the instructions given by the
emergency personnel during an emergency
call and only end the call when they instruct
you to do so.
Answering/ending a call
Applies to: vehicles with telephone

> To accept or end a call, press the @ button on
the multifunction steering wheel. Operating
=> page 12 and > page 26.
You can use the following options on the MMI
when there is an incoming call:
> Answering an incoming call: press Answer.
> Declining a call: press Decline.
> Declining a call with a text message”: Require-
ment: the function must be enabled in the set-
tings. Press Decline with text message.
> Silencing the ringtone: press Mute.
G) Tips
The radio or media playback is muted during a
phone call.
During a phone call
Applies to: vehicles with telephone
The following options may be possible during a
call depending on the mobile device being used
and the type of connection:
— End call: ends the current phone call.
— Mute: the other person on the call will no lon-
ger be able to hear you. You will still be able to
hear the other person. To switch the micro-
phone back on, press Unmute.
— Hold/Resume: place your current phone call on
hold and answer another.
— Send tone sequence: press Numbers. You can
enter tone sequences (DTMF) and send them to
the other party on the call.
180
— Accepting an incoming call: if a phone call
comes in during another call, you can either Re-
place the current call with the incoming call, or
use Answer to put the current call on hold. The
incoming call will be answered.
— Declining an incoming call: press Decline to
decline an incoming call.
—Muting the incoming call: press Mute.
— Other call options: press More.
Requirement: two phone calls must be in prog-
ress.
— Conference call*: add a call on hold and up to
five active parties (depending on the cell phone
service provider) to the conference call.
— Swap call: alternate between two phone calls
while one of the calls is on hold. Press on the
respective call. Selecting End call will end the
active phone call. A call that was placed on hold
stays on hold and can be taken off hold with Re-
sume.
— Accepting an incoming call: if a phone call
comes in during another call and when there is
a call on hold, you can either Replace the cur-
rent call with the incoming call, or use Answer
to put the current call on hold. The incoming
call will be answered.
Press More.
— Transferring a call*: press Transfer call to mo-
bile device to transfer the existing call from the
MMI to your mobile device or Bluetooth head-
set*.
— Switch to hands-free mode*: Requirement: you
must have a phone call in progress on your cell
phone. Press Switch to hands-free to transfer
the call from your cell phone back to the MMI.
— Add call: Select: Call list/Contacts/Favorites >
select an entry from the list or press Dial
phone number and enter a phone number.
Then the active call will be on hold.
— Remove conf. member*: Requirement: you
must have started a conference call. You can re-
move conference call members individually
when a conference call is active. Press on the
contact you would like to remove.
— Microphone input level: you can adjust the mi-
crophone input level during a phone call using
the slider.

Telephone

messages are indicated with an envelope Min
the MMI status bar.
— Text message center*: the number for the text
message center of your cell phone service pro-
vider is displayed. If no number has been stor-
ed yet, you can enter the text message center
number.
— Delete text messages from SIM card”: if the
memory capacity on the SIM card is full, an en-
velope with a line through it is displayed in the
MMI status bar. You can continue to send text
messages, but you cannot receive new text
messages. To delete all sent text messages
from the SIM card, select All sent messages. To
delete all read text messages from the SIM
card, select All read messages.
Delete text message
Select: a mailbox > Z > one or more text mes-
sages > Delete > (Done ).
(i) Tips
— Please note that you may have to activate
the receiving and sending of text messages
depending on the SIM card being used (for
example, when using a multi-SIM).
— Messages that are deleted in the MMI are
also deleted in the mobile device automati-
cally.
— Only new received messages may be dis-
played depending on your mobile device.
Applies to: vehicles with telephone
Depending on the type of mobile device being
used, you may be able to receive and send e-
mails through the MMI.
Requirement: your mobile device must be con-
nected to the MMI via Bluetooth Message Access
Profile (Bluetooth MAP) > page 173.
> Applies to: MMI: Select on the home screen:
MESSAGES > (©) > E-mail (telephone 1)/E-
mail (telephone 2)*.

D_ Not available in all languages.
182
Inboxes
— New e-mail: press on a template in the List.
Press Add and select one or more recipients
from your contacts. To remove one or all recipi-
ents, press Delete. Press Send.
— Inbox: displays all received e-mails. To update
the list, press Q.
— Sent: displays all sent e-mails.
— Outbox: displays all e-mails to be sent.
— Drafts: e-mails that have not been sent yet are
displayed.
— Deleted*: deleted e-mails are displayed.
— User-defined*: folders defined by the user are
transferred from your mobile device.
Message options
The following options are available when you se-
lect an e-mail:
— Read out* the e-mail).
— Reply: a reply can be sent to the selected e-mail
in the Inbox.
— To switch to the previous or the next message,
press < or >.
— More: options
When you press More, the following options may
be displayed depending on your mobile device
and the applicable mail folder:
— Call: Requirement: a number must be stored.
You can call the contact.
— Forward: the selected e-mail can be forwarded
to other recipients. Text can also be added be-
fore sending.
— Extract e-mail add.: you can extract the e-mail
address from an e-mail.
— Navigate: Requirement: the contact must have
a navigation address stored with it in the direc-
tory. You can start route guidance.
— Extract numbers: Requirement: the text in the
e-mail must contain a number. You can extract
a number from an e-mail.
— Show all recipients*: you can display the recipi-
ents of an e-mail.
— Show attachmts.*: you can display a list of at-
tachments to an e-mail.

4KE012721BE
Telephone

— Send again: the selected e-mail in the Outbox
and Sent mailboxes can be sent again.
Press and hold an entry in the Inbox until the Op-
tions menu appears.
— Reply: a reply can be sent to the selected e-
mail.
— Reply all: a reply can be sent for the selected e-
mail and it will be sent to all of the entered re-
cipients.
— Forward: the selected e-mail can be forwarded
to different recipients.
Settings
Press 2},
— New e-mail notification: when this function is
switched on, you will be notified when new e-
mails are received. New e-mails are indicated
with an envelope Min the MMI status bar.
Deleting e-mails
Select: a mailbox > Z > one or more e-mails >
Delete > Done.
C) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=> page 187.
Settings
Phone settings
Applies to: vehicles with telephone
> Applies to: MMI: Select on the home screen:
PHONE > ©.
Switching between two mobile devices
Requirement: phone 1 and phone 2 must be con-
nected to the MMI.
Switch telephones: the device name of the avail-
able mobile device is displayed. You can switch
the phone by pressing the button.
Declining a call with a text message*
When this function is switched on, you can de-
cline an incoming call with a text message.
Call options*
The following options may be available depend-
ing on the mobile device:
— Call forwarding: you can switch the forwarding
of incoming calls to your voicemail or to anoth-
er phone number on and off. You can check if
the function is activated or deactivated with
Status.
— Call waiting: you will be alerted to an incoming
call during a phone call when the function is
switched on. You can check if the function is ac-
tivated or deactivated with Status.
— Send own number: sending your phone num-
ber with an outgoing call can be switched on
and off. With the Net.-depen. setting, the set-
ting listed in the contract with the cell phone
service provider is used. The settings only apply
to the PHONE menu in the MMI. Please note
that the settings on your mobile device will ap-
ply after disconnecting the Bluetooth connec-
tion. You can determine which setting is active
with Status.
Ringtone and volume settings
— Ringtone and message volume: you can adjust
the volume of the selected ringtone and the no-
tification volume when a message is received by
moving the position of the slider.
— Ringtone®*: available ringtones are played using
the Ringtone function. Press on an entry in the
list.
— Microphone input level: you can adjust the mi-
crophone input level using the slider.
Turn on car phone or data module
Applies to: vehicles with car phone/data module
When this function is switched on, you can use
the
car phone or data module.
As long as the car phone was not turned off sepa-
rately the last time it was used, it will turn on au-
tomatically when the ignition is switched on.
Edit voicemail number
You can change your voicemail number.
Enable VoLTE
When this function is switched on, Voice over
LTE* will be supported.
183

Telephone

Network settings
— Login to mobile phone network: select to log
into your cell phone service provider network
automatically or manually.
— Manual network selection: Requirement: the
data module must be switched on and Login to
mobile phone network must be set to Manual.
Select a network manually from the list of
available networks at the present location.
Car phone serial number (IMEI):
Applies to: vehicles with car phone
The serial number (IMEI) of your car phone is dis-
played.
G) Tips
— Several mobile devices can be paired with
the MMI, but only two* mobile devices can
be actively connected.
—To delete all paired Bluetooth devices, the
Bluetooth function can be reset to the fac-
tory default settings > page 237.
Pie ra teal
Applies to: vehicles with telephone
» Applies to: MMI: Select on the home screen:
PHONE > Contacts > ©.
Switching between two mobile devices
Requirement: telephone 1 and telephone 2 must
be connected.
Switch telephones: the device name of the avail-
able mobile device is displayed. You can switch
the phone by pressing the button.
The directory for the selected phone will be dis-
played.
Hide grayed-out contacts
When this function is switched on, contacts that
have no phone numbers stored for them will be
hidden.
Sort order
You can sort the contacts by Last name or First
name.
184
Download contacts
Requirement: a mobile device must be connected
to the MMI.
To update the contacts in the MMI, you can man-
ually download your mobile device contacts. De-
pending on the mobile device, you may need to
disconnect and reconnect the Bluetooth connec-
tion to update the contacts.
Memory capacity
You can manage up to 23,000 contacts. You can
also download up to 5,000 contacts from maxi-
mum four mobile devices. You can also import up
to 3,000 contacts from a storage medium.
Importing and exporting contacts
Requirement: an SD card must be in the SD card
reader* > page 222 or a USB storage device must
be connected to the Audi music interface
=>page 225.
Contacts in vCard format (.vcf) can be imported
or exported from the MMI.
— Applies to: MMI: Importing contacts from a
storage device: Select: Import contacts >
Search for import data > SD card 1 or USB de-
vice 1/USB device 2 > desired contacts or Se-
lect all contacts > Start import.
— Applies to: MMI: Exporting contacts to a stor-
age device: Requirement: only contacts that
have previously been imported can be exported.
Select: Export contacts > Find source for ex-
porting > SD card 1 or USB device 1/USB de-
vice 2 > desired contacts or Select all contacts
> Start export.
Gi) Tips
— For more information about the myAudi ac-
count, visit my.audi.com.
— The imported contacts are stored in the lo-
cal MMI memory.
— Contacts that were downloaded from a mo-
bile device cannot be exported.
— There should be no other files or folders on
the storage medium containing the contacts
to be imported.

4KE012721BE
Telephone

— Apple devices and MTP devices (such as
smartphones) are not recognized as USB
storage devices.
Mobile phone network settings
Applies to: vehicles with telephone
>» Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Mobile
phone network.
Switching the car phone or data module on
Applies to: vehicles with car phone/data module
See > page 183.
Instrument cluster
Telephone
Applies to: vehicles with multifunction steering wheel and
telephone
In the instrument cluster display, you can control
the MMI functions with the multifunction steer-
ing wheel. Operating > page 12 and > page 26.
Troubleshooting
Applies to: vehicles with telephone
The information that follows lists some trouble-
shooting options. They depend on the equip-
ment.
Requirement: the Telephone tab must be select-
ed in the instrument cluster.
> Press the [] button.
Possible options:
— Call list: Requirement: the call list must con-
tain a phone number.
— Favorites: Requirement: favorites must be stor-
ed in the MMI.
— Switch telephones: Requirement: two cell
phones must be connected to the MMI.
— Back to call: Requirement: there must be a call
in progress.
G) Tips
Depending on the selected function, it may be
necessary to use the MMI.

Problem Solution

Pairing the mobile device to the
MMI failed.
Make sure the requirements for connecting a cell phone have been
met > page 173, or
make sure you did not accidentally decline the PIN for establishing
a connection on your cell phone. If necessary, repeat the pairing
process > page 173.

After pairing, not all contacts or
no contacts have been loaded in-
to the MMI.
Bluetooth.
Avoid using special characters in names.
Avoid using contact groups on your mobile phone.
Check for prompts on your mobile device when connecting via

Certain telephone functions are
grayed out or not available.
The telephone functions depend on the mobile device service pro-
vider and the mobile device you are using.

Some telephone functions may
be switched off or not available,
even though the mobile device is
supported.

Check if the Bluetooth settings on your cell phone are limited or
individual Bluetooth settings are deactivated. This may be the
case with business cell phones.

185