2020 AUDI A3 tow

Care and cleaning



Trim
Component Situation Solution
Exhaust tail pipes | Road salt Water, cleaning solution suitable for stainless steel, if nec-
essary
Power top Deposits Clean water, power top cleaning product, if necessary.
Clean with the grain of the fabric using a soft brush and al-
low to air dry.
Wind deflector Deposits Water, mild soap solution, if necessary®
Decorative parts/ | Deposits Mild soap solution @), a cleaning solution suitable for stain-
less steel, if necessary

Paint Paint damage Repair with touch-up paint

Spilled fuel Rinse with water immediately

Surface rust Rust remover, then treat with hard wax; for questions, con-
sult an authorized Audi dealer or authorized Audi Service
Facility.

Corrosion Have it removed by an authorized Audi dealer or author-
ized Audi Service Facility.

Water no longer
beads on the surface
of clean paint Treat
with hard wax (at least twice per year)

No shine even though
paint has been pro-
tected/paint looks
poor
Treat with suitable polish; then apply paint protectant if
the polish that was used does not contain any protectant

Deposits such as in-
sects, bird droppings,
tree sap, and road
salt
Dampen with water immediately and remove with a micro-
fiber cloth

Grease-based con-
taminants such as
cosmetics or sunblock
Remove immediately with a mild soap solution ® and a
soft cloth




Carbon compo- Deposits Clean the same way as painted components > page 342
nents
Decorative decals | Deposits Soft sponge with a mild soap solution®
Audi e-tron Deposits Soft, dry towel
charging system
Wall mount clip | Deposits Soft towel with alcohol-free cleaning solution

a) Mild soap solution: maximum two tablespoons of neutral soap in 1 quart (1 liter) of water
Interior cleaning


Component Situation Solution
Windows Deposits Glass cleaner, then wipe dry
Decorative parts/ | Deposits Mild soap solution®)
Trim

344

Emergency assistance

Replacing wheels
Before changing a wheel
Observe the following precautions for your own
and your passenger's safety when changing a
wheel.
>» After you experience a tire failure, pull the car
well away from moving traffic and try to reach
level ground before you stop > A\.
> All passengers should leave the car and move
toa safe location (for instance, behind the
guardrail) > A\.
> Engage the parking brake to prevent your vehi-
cle from rolling unintentionally > A\.
> Move selector lever to position P > /\.
> If you are towing a trailer, unhitch the trailer
from your vehicle.
> Take the jack* > page 348 and the spare tire*
=> page 357 out of the luggage compartment.

ZA\ WARNING
You or your passengers could be injured while
changing a wheel if you do not follow these
safety precautions:
— If you have a flat tire, move a safe distance
off the road. Turn off the engine, turn the
emergency flashers on and use other warn-
ing devices to alert other motorists.
— Make sure that passengers wait in a safe
place away from the vehicle and well away
from the road and traffic.
—To help prevent the vehicle from moving
suddenly and possibly slipping off the jack*,
always fully set the parking brake and block
the front and back of the wheel diagonally
opposite the wheel being changed. When
one front wheel is lifted off the ground,
placing the Automatic Transmission in P
(Park) will not prevent the vehicle from mov-
ing.
— Before you change a wheel, be sure the
ground is level and firm. If necessary, use a
sturdy board under the jack”.
— Always store the vehicle tool kit, the jack*
and the replaced tire in the luggage com-
partment > page 60.

352
G) Tips
Obey all laws.
Changing a wheel
When you change a wheel, follow the sequence
described below step-by-step and in exactly that
order.
1. Remove the decorative wheel cover*. For
more details see also > page 353, Decorative
wheel covers or > page 353, Wheels with
wheel bolt caps.
2. Loosen the wheel bolts > page 353.
3. Locate the proper mounting point for the
jack* and align the jack* below that point
=> page 354.
4. Raise the car with the jack* > page 354.
Remove the wheel with the flat tire and then
install the spare > page 355.
6. Tighten all wheel bolts lightly.
Lower the vehicle with the jack*.
8. Use the wheel bolt wrench and firmly tighten
all wheel bolts > page 353.
9. Replace the decorative wheel cover*.
wn
=

ZA WARNING
Always read and follow all WARNINGS and in-
formation > A\ in Raising the vehicle on
page 355 and > page 356.
After changing a wheel
A wheel change is not complete without the do-
ing the following.


> Always store the vehicle tool kit, the jack* and
the replaced tire in the luggage compartment
=> page 60.
> Check the tire pressure on the spare wheel im-
mediately after mounting it.
> As soon as possible, have the tightening tor-
ques on all wheel bolts checked with a torque
wrench. The correct tightening torque is
90 ft lb (120 Nm).
> Have the flat tire replaced as soon as possible.

Emergency assistance

Removing the spare tire
Applies to: vehicles with version 1
> Lift up the cargo floor with the plastic handle
until the cargo floor is clamped behind the tabs
on both side panels @) > fig. 275.
> Applies to: vehicles with subwoofer in the spare
wheel well: Remove the subwoofer*. Check
which subwoofer is installed based on the con-
nector: > page 358.
> Turn the handwheel counter-clockwise and re-
move it.
> Remove the spare tire.
Removing the spare tire
Applies to: vehicles with version 2
>
Lift the cargo floor up using the plastic handle.
> Hang the plastic hook on the luggage compart-
ment weather strip @) 9 fig. 275.
> Turn the handwheel counter-clockwise and re-
move it.
> Remove the spare tire.
Snow chains
For technical reasons, the use of snow chains on
the
compact spare tire is not permitted.
If you have to drive with snow chains and a front
tire fails, mount the spare tire in place of a rear
tire. Install the snow chains on the rear tire that
you removed, and install that in place of the
front tire that failed.

ZX WARNING
— After installing a spare tire, the tire pressure
must be checked as soon as possible. The
tire pressure is available on > page 330,
fig. 260
— Do not drive faster than 50 mph (80 km/h)
with a compact spare tire. Driving faster
than that increases the risk of an accident.
—To reduce the risk of an accident, avoid hard
acceleration or braking and driving fast
around curves with the compact spare tire.
—To reduce the risk of an accident, never drive
with more than one compact spare tire.
— Normal summer or winter tires must not be
mounted on the compact spare wheel rim.

358
Removing the subwoofer
Applies to: vehicles with subwoofer in the spare wheel well

The subwoofer must be removed before the
spare wheel* can be removed.
Q
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Fig. 278 Spare tire well: subwoofer (version 2)
Removing the subwoofer (version 1)
> Lift up the cargo floor > page 357, fig. 275.
> Press the connector tabs @) © fig. 277 togeth-
ef.
> Remove the connector (2) and set the discon-
nected cable aside.
> Remove the bolt (3).
> Carefully remove the subwoofer.
Removing the subwoofer (version 2)
> Lift up the cargo floor > page 357, fig. 275.
> Pull the lock @) 9 fig. 278 toward the cable.
> Press the locking tab (2) down.
> Remove the connector (3) and set the removed
cable aside.
> Remove the bolt @).
> Carefully remove the subwoofer.
Installing the subwoofer
> Carefully place the subwoofer in the rim well.
The word “FRONT” on the subwoofer must face
forward.

8V2012721BK
Emergency assistance

> Insert the connector that was removed.
> Applies to: vehicles with subwoofer (version 2):
Slide the lock @ back toward the subwoofer.
> Secure the subwoofer with the bolt.
> Fold the cargo floor cover back into place.
The subwoofer can also be mounted when the
spare tire is not in the spare wheel well.
359

Emergency situations

Emergency situations
General
This chapter is intended for trained emergency
crews and working personnel who have the nec-
essary tools and equipment to perform these
operations.
Starting by pushing or
towing
@) Note
Vehicles with an automatic transmission can-
not be started by pushing or towing.
Jump starting
If needed, the engine can be jump started by an-
other vehicle battery.
Applies to: vehicles with plug-in hybrid drive: The
connection points for the jump start cable are
different > page 365.
If the engine does not start because the vehicle
battery is drained, you can jump start your vehi-
cle using another vehicle. Jump start cables are
needed to do this.
Both vehicle batteries must have 12 V nominal
voltage. The voltage capacity (Ah) of the vehicle
battery that is giving power must not be less
than the capacity of the drained vehicle battery.
Jump start cable
Only use a jump start cable with a large enough
diameter. Note the manufacturer's specifica-
tions.
Only use a jump start cable with insulated termi-
nal clamps.
Positive cable - usually red.
Negative cable - usually black.

A WARNING
— A drained battery can freeze at tempera-
tures around 32 °F (0 °C). If the vehicle bat-

364


tery is frozen, it must be thawed before con-
necting the jump start cables. If it is not,
the risk of an explosion and chemical burns
increases. After jump starting the vehicle,
drive to an authorized Audi dealer or author-
ized Audi Service Facility immediately to
have the vehicle battery checked.
— Read the warnings when working in the en-
gine compartment > page 304.
— Handling the jump start cables incorrectly
may cause the vehicle battery to explode
and lead to serious injuries.
— Applies to: vehicles with plug-in hybrid
drive: You must not give a jump start with
your vehicle. This could cause significant
damage to the electrical system in your ve-
hicle > page 365.
— Applies to: vehicles with the battery in the
engine compartment: To reduce the risk of
chemical burns, do not bend over the vehicle
battery.

@) Note
Jump start cables can cause considerable
damage to the vehicle electrical system if
they are connected incorrectly.
G@) Tips
— There must be no contact between the
vehicles, or else voltage could flow when
connecting the positive terminal and drain
the vehicle battery of the vehicle providing
the jump start.
— The drained vehicle battery must be con-
nected correctly to the electrical system.
— Switch off electrical equipment that is not
needed.

8V2012721BK
Emergency situations

Follow the information about the vehicle battery
=> page 315.
Preparations
1. Read the following carefully > page 364,
Preparation.
2. Set the parking brake and place the selector
lever in the "P" position.
3. Turn the ignition and electrical equipment off
in both vehicles.
Connecting/disconnecting the jump start
cable
4. Open the cover on the positive terminal.
5. Clamp the end of the red jump start cable to
the positive terminal @ > page 365, fig. 284
on your vehicle >@) in Preparation on
page 364.
6. Clamp the other end of the red jump start ca-
ble to the positive terminal (2) on the vehicle
battery providing the current.
7. Clamp the black end of the jump start cable
preferably to the ground point, or to the
negative terminal of the vehicle battery @)
on the vehicle providing the current.
8. Clamp the other end of the black jump start
cable only to the ground point (4) on your ve-
hicle.
9. Route the jump start cables so they cannot
get caught in the moving parts in the engine
compartment.
Starting the engine
10. First start the engine in the vehicle giving the
charge and let it run at idle.
11. Now start the engine in the vehicle with the
drained vehicle battery and wait two to three
minutes until it “runs smoothly”.
12. If the engine does not start, stop the starting
procedure after 10 seconds and then repeat
it after approximately 30 seconds.
13. In the vehicle that is being jump started,
switch the heater fan and rear window de-
froster on to reduce any voltage peaks that
may occur when disconnecting the jumper ca-
bles. The headlights must be switched off.
14. While the engines are running, remove the
cables in reverse order from the way they
were installed, as described in > page 365.
Make sure the cables do not get caught in
moving engine components.
15. Close the cap on the positive terminal.
16. Switch the heater fan and rear window de-
froster off.

ZA\ WARNING
— Never connect the jump start cable directly
to your vehicle battery. Only use the connec-
tions in the engine compartment.
— Do not touch the non-insulated parts of the
terminal clamps. The cable must also not
come into contact with vehicle components
that conduct electricity when it is connected
to the positive vehicle battery terminal. This
can cause a short circuit.
— The plugs on the battery cells must not be
opened.
— Keep ignition sources (such as open flames,
burning cigarettes, etc.) away from the vehi-
cle batteries to reduce the risk of an explo-
sion.
— Route the jump start cables so they cannot
get caught in the moving parts in the other


vehicle's engine compartment.
@) Note
Please note that the connecting process previ-
ously described for the jump start cables is in-
tended for when your vehicle is being jump
started.
(i) Tips
Make sure that the connected jump start ca-
bles have sufficient contact with metal.

Towing with a tow truck
General hints
Your Audi requires special handling for towing.
The following information is to be used by com-
mercial tow truck operators who know how to op-
erate their equipment safely.
— Never tow your Audi. Towing will cause dam-
age to the engine and transmission. >
367

Emergency situations

— Never wrap the safety chains or winch cables
around the brake lines.
— To prevent unnecessary damage, your Audi
must be transported with a flatbed truck.
— To load the vehicle on to the flatbed, use the
towing loop found in the vehicle tools and at-
tach to the front or rear anchorage > page 368
and > page 368.

Z\ WARNING
A vehicle being towed is not safe for passen-
gers. Never allow anyone to ride in a vehicle
being towed, for any reason.
Front towing loop


2
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a

Fig. 287 Right side of front bumper: installing the towing
loop
The threaded opening for the towing loop is lo-
cated behind a cover on the right side of the front
bumper.
> Remove the towing loop from the vehicle tool
kit > page 348.
> Press inward on the upper left area of the cap
with brief, strong pressure to remove it from
the bumper © fig. 287.
> Insert the towing loop in the threaded opening
until it stops, and then tighten it with the
wheel wrench.
> After using, place the towing loop back in the
vehicle tool kit.

ZA WARNING
If the towing loop is not tightened until it
stops when installing, the threads may be
pulled out when towing the vehicle and result
in an accident.

368
G) Tips
Depending on the model, the shape of the
cover can vary.
Rear towing loop
a
2
S| > im a


Fig. 288 Right side of rear bumper: installing the towing
loop
The towing loop threaded opening is located in
the right of the rear bumper cover under a cover.
> Remove the towing loop from the vehicle tool
kit > page 348.
> To remove the cap from the bumper, press in on
the upper area of the cap with brief, strong
pressure and Lift it up from the lower area
> fig. 288.
> Tighten the towing loop in the threaded open-
ing until it stops and then tighten it with a
wheel wrench.
> After using, place the towing loop back in the
vehicle tool kit.
Depending on the model, the shape of the cover
can vary.

ZA\ WARNING
If the towing loop is not tightened until it
stops when installing, the threads may be
pulled out when towing the vehicle and result
in an accident.
@ Tips
Depending on the model, the shape of the
cover can vary.

8V2012721BK
Emergency situations

Loading the vehicle onto a flatbed truck

BaV-0402
|
a


Fig. 289 Vehicle on flatbed truck (example)
Front hook up
> Align the vehicle with the centerline of the car
carrier ramp.
> Attach the winch hook to the front towline eye
previously installed.
Rear hook up
> Align the vehicle with the centerline of the car
carrier ramp.
> Attach the winch hook to the rear towline eye
previously installed.
@) Tips
Check carefully to make sure the hook-up is
secure before moving the car up the flatbed
truck ramp.
Raising the vehicle
Lifting with workshop hoist and with floor
jack
The vehicle may only be lifted at the lifting
points illustrated.
oO S zt 6
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Fig. 290 Front lifting point (example)
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Fig. 291 Rear lifting point (example)
> Read and heed WARNING © A\.
> Locate lifting points > fig. 290 and > fig. 291.
> Adjust lifting arms of workshop hoist or floor
jack to match vehicle lifting points.
> Insert a rubber pad between the floor jack/
workshop hoist and the Lifting points.
If you must lift your vehicle with a floor jack to
work underneath, be sure the vehicle is safely
supported on stands intended for this purpose.
Front lifting point
The lifting point is located on the floor pan rein-
forcement about at the same level as the jack
mounting point > fig. 290. Do not lift the vehi-
cle at the vertical sill reinforcement.
Rear lifting point
The lifting point is located on the vertical rein-
forcement of the lower sill for the on-board jack
> fig. 291.
Lifting with vehicle jack
Refer to > page 354.

Z\ WARNING
—To reduce the risk of serious injury and vehi-
cle damage.
— Always lift the vehicle only at the special
workshop hoist and floor jack lift points il-
lustrated > fig. 290 and > fig. 291.
— Failure to lift the vehicle at these points
could cause the vehicle to tilt or fall from a
lift if there is a change in vehicle weight
distribution and balance. This might hap-
pen, for example, when heavy components |>


369