2019 VOLKSWAGEN T-ROC service

-visibility waistcoat may be located in a stowage
compartment in the front door trim or in the stowage compartment on the front passenger side
Driver doorFr
The high-visibility waistcoat must comply with legal requirements.
Fire extinguisher
Depending on the equipment, a fire extinguisher may be located in a holder in the footwell under
the front passenger seat.
The fire extinguisher must meet legal requirements, be ready for use at all times and be checked on
a regular basis (see inspection seal on the fire extinguisher).

WARNING
In the event of a sudden driving or braking manoeuvre or accident, loose objects could be flung
though the vehicle and cause severe injuries.
Always secure the first-aid kit, warning triangle and fire extinguisher safely in the holders in the
vehicle.
Stow the high-visibility waistcoat in the stowage compartments so that it can be easily accessed.
Information call, breakdown call and emergency call service

Fig. 49 In the roof console: control for voice services.
With some equipment levels, a control may be installed in the roof console. Pressing the buttons ,
and Fig. 49enables you to access the following voice services: information call,
breakdown call and emergency call service.
The required connection is established by a factory-fitted control unit. A connection to a telephone
call centre will be established when you initiate one of the voice services.
Indicator lamp
The control is equipped with an indicator lamp Fig.

Off: all voice services are deactivated.
Flashing red for approx. 20 seconds after the ignition is switched on: at least one voice service is
disabled.

specialist workshop.
Lit up green: voice services are available. System is OK.
Flashing green: active connection to a voice service.
Information call
The information call enables you to call the Volkswagen AG hotline.
The information call function is available only in some sales regions.
The telephone call centre communicates in the language registered for the vehicle in Car-Net.
Breakdown call
The breakdown call allows you to seek professional assistance should your vehicle break down.
Some vehicle data, e.g. the current location, are transmitted parallel to the voice call.
The telephone call centre communicates in the language registered for the vehicle in Car-Net.
Emergency call service
If an emergency call is placed manually, or automatically after an accident where an airbag was
triggered, data relevant for the emergency call, e.g. the current vehicle location, will be transmitted
automatically Customer information
The telephone call centre communicates in the language set up in the vehicle's Infotainment system.
English is used if this language is not available at the location of the emergency.
Back-up to 112 emergency number
In some cases, the emergency call service may be restricted or unavailable so the general emergency
call number 112 will be used to conduct an emergency call. In this case, only a voice-based
connection is established. No data will be transmitted, e.g. regarding the vehicle or its location.
The following circumstances may restrict access to the emergency call service and lead to the call
being forwarded to the 112 emergency number:
Your current emergency call location is in an area with no or insufficient mobile communications and
GPS reception. This can also include tunnels, streets with tall buildings, garages, underpasses,
mountains and valleys.
You are in an area with sufficient mobile communications and GPS reception but the
telecommunications provider's mobile network is not available.
The emergency call service is prohibited by law in some countries.
There is no valid licence for using the emergency call service.
The components in the vehicle required for the emergency call service are damaged or do not have a
sufficient power supply.

-Net Mobile online services
Opening and closing
Vehicle key
Functions of the vehicle key

Fig. 50 Vehicle key.
Key to Fig. 50
Central locking button: unlock the vehicle.
Unlock the boot lid separately.
Central locking button: lock the vehicle.
Fold the key bit in and out.
Indicator lamp: flashes when button is pressed.
Unlocking or locking the vehicle from outside
To unlock: press the button.
To lock: press the button.
Press the or button Opening and closing the boot lid
Unlocking: all turn signals flash twice.
Locking: all turn signals flash once.

WARNING
Improper or unsupervised use of the vehicle keys can cause accidents or serious injuries.
Always take all vehicle keys with you every time you leave the vehicle. Otherwise, children or
unauthorised persons could lock the doors and the boot lid, start the engine or switch on the
ignition and operate electrical equipment, such as the electric windows.

to the windscreen, the wiper blades and the wiper motor:
The wiper lever is located in the basic position.
Snow and ice have been removed from the wiper blades and door windows.
Wiper blades that have become frozen onto the glass have been carefully loosened. Volkswagen
recommends using a de-icer spray for this.

NOTICE
Do not switch on the wipers when the window is dry. Using the wipers when the window is dry can
damage the glass.

When switched on, the wipers will temporarily be switched to the next setting down when the
vehicle is stationary.

When parking the vehicle in cold weather, it may be helpful to leave the front windscreen wipers in
the service position to make it easier to loosen the wiper blades Wiper blades
Wiper function
Automatic activation of the rear window wiper
The rear window wiper is switched on automatically if the windscreen wipers are switched on and
reverse gear is engaged. Automatic switch-on when reverse gear is selected can be activated and
deactivated in the Infotainment system in the Vehicle settings menu Infotainment system controls
and displays
Heated washer jets
The heating defrosts frozen washer jets. The heating output is automatically regulated depending on
the ambient temperature when the ignition is switched on. Only the jets are heated, not the hoses
that the washer fluid flows through.
Rain/light sensor

Fig. 85 On the right of the steering column: wiper lever.

file Driving profile selection and 4MOTION Active Control
Avoid driving at full throttle
Never drive the vehicle at its top speed. The drag coefficient increases at excessively high speeds.
This in turn increases the force needed to move the vehicle.
Reduce idling
Pull away immediately with low engine speeds. If you are stopped for a long period, do not allow the
engine to idle but switch it off, e.g. when in a traffic jam or at a railway crossing.
In vehicles with an activated start/stop system, the engine can switch off automatically when the
vehicle is stopping and when the vehicle is stationary Start/stop system
Refuel moderately
A full fuel tank increases the weight of the vehicle. A fuel tank that is half or two thirds of the way
full is sufficient for journeys in urban traffic in particular.
Avoid short journeys
A cold engine has very high fuel consumption. The optimum operating temperature is reached only
after driving a few kilometres. The fuel consumption is above average at very low ambient
temperatures, e.g. in winter Fig. 97
Carry out regular maintenance
Regular maintenance is an essential prerequisite for economical driving and increases the service life
of the vehicle.
Observe the tyre pressures
Low tyre pressures does not just mean greater wear, but also increase the rolling resistance of the
tyres and thus the fuel consumption. Use optimised rolling resistance tyres.
Adjust the tyre pressure according to the load. Observe the information on the tyre pressure sticker
Useful information about wheels and tyres
Tyre Pressure Loss Indicator or Tyre Pressure Monitoring System Tyre monitoring system
Use low viscosity engine oils
Fully synthetic engine oils with a low viscosity decrease frictional resistance in the engine and are
distributed better and more quickly, especially during cold starts.
Do not drive with unnecessary loads in the vehicle
You can reduce fuel consumption by clearing out the luggage compartment before setting off, for
example by removing empty drink crates or unused child seats.
To keep the vehicle's air resistance as low as possible, remove any add-on parts and equipment such
as ski racks, bicycle racks and roof carriers once you have finished using them.
Save electrical energy

instructions should be followed Safety
If the vehicle is going to be sold in another country or used in another country for an extended
period, the legal requirements applicable in that country must be observed.
In some cases, certain equipment will have to be fitted or removed and functions deactivated. The
scope of services and service types could also be affected. This is particularly important if the vehicle
is driven in another climate region for a long period of time.
Because different frequency bands are used in different countries, the factory-fitted Infotainment
system may not work in other countries.

NOTICE
Volkswagen is not responsible for any vehicle damage caused by low-quality fuel, inadequate
servicing work or non-availability of Genuine Parts.
Volkswagen cannot be held responsible if the vehicle does not comply with or only partly complies
with the relevant legal requirements in other countries and continents.
Troubleshooting
Unusual braking behaviour
The warning lamp lights up red.
A text message may also be displayed.
The vehicle does not brake in the usual way or the braking distance is longer than normal.
There is a malfunction in the brake system.
Go to the nearest qualified workshop without delay.
Drive at low speed and be prepared for longer braking distances and the need to apply increased
pedal pressure.
Brake pad wear indicator
The indicator lamp lights up yellow.
Front brake pads are worn.
Go to a qualified workshop immediately.
All brake pads should be checked and renewed as necessary.

wheels can spin even when brake support systems are active, and this can lead to a loss of control of
the vehicle.

WARNING
The effectiveness of ESC can be reduced considerably if other components and systems which affect
driving dynamics are not serviced properly or are not functioning properly. This also applies, but not
exclusively, to the brakes, tyres and other named systems.
Please always bear in mind that modifications and changes to the vehicle can affect the way brake
support systems operate.
Alterations to the suspension or the use of non-approved wheel and tyre combinations can affect
the function of brake support systems and reduce their effectiveness.
Suitable tyres support the effectiveness of ESC.

WARNING
Driving without the brake servo can considerably increase the braking distance and thus cause
accidents and serious injuries.
Never switch the engine or ignition off while the vehicle is in motion.
If the brake servo does not function or the vehicle is being towed, the brake pedal will have to be
depressed more forcefully as the braking distance will be increased due to the lack of assistance for
the brake system.
Switching the TCS on and off
Switch off the traction control system (TCS) if the vehicle does not have sufficient traction:
When driving in deep snow or on loose surfaces.
When rocking the vehicle free if it is stuck.
Then switch on TCS again.
Switching TCS on and off
TCS can be switched off and on in the Infotainment system Infotainment system controls and
displays
When the TCS is switched off, the yellow indicator lamp lights up on the instrument cluster
display.
As soon as the TCS starts regulating, the indicator lamp flashes yellow.
Troubleshooting

Place the subwoofer carefully in the rim base. The tip of the arrow symbol FRONT on the subwoofer
must face forwards.
Plug in connector Fig.
0until it audibly engages.
Screw the handwheel Fig.
0onto the threaded pin in the opposite direction to the arrow
until the subwoofer is properly secured.
Place the variable luggage compartment floor on the floor covering.
Installing the subwoofer (type 2)
Place the subwoofer carefully in the rim base. The tip of the arrow symbol FRONT Fig.
0on
the subwoofer must face forwards.
Plug in connector Fig. 1
0until the catch audibly engages.
Screw the handwheel Fig.
0onto the threaded pin in the opposite direction to the arrow
until the subwoofer is properly secured.
Place the variable luggage compartment floor on the floor covering.
Mobile online services
Volkswagen Car-Net
Introduction
This chapter contains information on the followingsubjects:
Legal requirements
Deactivating Car-Net services
Service impairment or interruption
Apps
Volkswagen Car-Net is not available in all countries and is subject to country-specific limitations on
duration of use.
Volkswagen Car-Net allows you to communicate with your vehicle in order to exchange data,
request information or control functions.
In order to be able to use Volkswagen Car-Net, the vehicle has to be ordered with Car-Net and
factory-fitted with the system. Depending on the service or service portfolio, Volkswagen Car-Net
can be operated via the factory-fitted Infotainment system, via a Car-Net portal on the Internet or
using a mobile device.
Information about the Volkswagen Car-Net services, applications, availability, compatible mobile
devices and service portfolio, as well as service descriptions, are available on the Volkswagen
website:
In Europe and Japan: www.volkswagen.com/car-net