2019 RAM CHASSIS CAB Owners Manual

MULTIMEDIA 583
Uconnect 4C NAV With 12–inch Display Apple CarPlay Refer to your Uconnect Owner’s Manual Supplement for
further information.
NOTE:
Requires compatible iPhone. See dealer for phone
compatibility. Data plan rates apply. Vehicle user interface is
a product of Apple. Apple CarPlay is a trademark of Apple
Inc. iPhone is a trademark of Apple Inc., registered in the US
and other countries. Apple terms of use and privacy state -
ments apply.
General Information
The following regulatory statement applies to all Radio
Frequency (RF) devices equipped in this vehicle:
This device complies with Part 15 of the FCC Rules and with
Industry Canada license-exempt RSS standard(s). Operation
is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received,
including interference that may cause undesired opera -
tion.
9

584 MULTIMEDIA
NOTE:
Changes or modifications not expressly approved by the
party responsible for compliance could void the user’s
authority to operate the equipment.
Additional Information
© 2019 FCA US LLC. All rights reserved. Mopar and Ucon -
nect are registered trademarks and Mopar Owner Connect is
a trademark of FCA US LLC. Android is a trademark of
Google Inc. SiriusXM and all related marks and logos are
trademarks of SiriusXM Radio Inc.
Uconnect System Support:
• U.S. residents visit www.DriveUconnect.com or call:
1-877-855-8400(24 hours a day 7 days a week)
• Canadian residents visit www.DriveUconnect.ca or call:
1-800-465-2001(English) or 1-800-387-9983(French)
SiriusXM Guardian services support:
• U.S. residents visit www.siriusxm.com/guardian or call:
1-844-796-4827
• Canadian residents visit www.siriusxm.ca/guardian or
call: 1-877-324-9091 CD/DVD DISC MAINTENANCE
To keep a CD/DVD in good condition, take the following
precautions:
• Handle the disc by its edge; avoid touching the surface.
• If the disc is stained, clean the surface with a soft cloth,
wiping from center to edge.
• Do not apply paper or tape to the disc; avoid scratching the
disc.
• Do not use solvents such as benzene, thinner, cleaners, or
anti-static sprays.
• Store the disc in its case after playing.
• Do not expose the disc to direct sunlight.
• Do not store the disc where temperatures may become too
high.
NOTE:
If you experience difficulty in playing a particular disc, it
may be damaged (e.g., scratched, reflective coating removed,
a hair, moisture or dew on the disc), oversized, or have
protection encoding. Try a known good disc before consid -
ering disc player service.

585
CUSTOMER ASSISTANCESUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep a
maintenance log of your vehicle's service history. This can
often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle's problems or the specific
work you want done. If you've had an accident or work done
that is not on your maintenance log, let the service advisor
know. Be Reasonable With Requests
If you list a number of items and you must have your vehicle
by the end of the day, discuss the situation with the service
advisor and list the items in order of priority. At many autho -
rized dealers, you may obtain a rental vehicle at a minimal
daily charge. If you need a rental, it is advisable to make
these arrangements when you call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally inter -
ested in your satisfaction. We want you to be happy with our
products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho -
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service. The
manufacturer's authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest infor -
mation to ensure the vehicle is fixed correctly and in a timely
manner.
10

586 CUSTOMER ASSISTANCE
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with this
process.
• If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer. They
want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer's customer center.
Any communication to the manufacturer's customer center
should include the following information:
• Owner's name and address
• Owner's telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636 FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
Puerto Rico And U.S. Virgin Islands
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (866) 726-4636
Fax: (787) 782-3345

CUSTOMER ASSISTANCE 587
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the manu -
facturer has installed special TDD (Telecommunication
Devices for the Deaf) equipment at its customer center. Any
hearing or speech impaired customer, who has access to a
TDD or a conventional teletypewriter (TTY) in the United
States, can communicate with the manufacturer by dialing
1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell Relay
Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer's New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manufac -
turer's service contracts. If you purchased a manufacturer's
service contract, you will receive Plan Provisions and an
Owner Identification Card in the mail within three weeks of the vehicle delivery date. If you have any questions about the
service contract, call the manufacturer's Service Contract
National Customer Hotline at 1-800-521-9922 (Canadian resi -
dents, call (800) 465-2001 English / (800) 387-9983 French).
The manufacturer will not stand behind any service contract
that is not the manufacturer's service contract. It is not
responsible for any service contract other than the manufac -
turer's service contract. If you purchased a service contract
that is not a manufacturer's service contract, and you require
service after the manufacturer's New Vehicle Limited
Warranty expires, please refer to the contract documents,
and contact the person listed in those documents.
We appreciate that you have made a major investment when
you purchased the vehicle. An authorized dealer has also
made a major investment in facilities, tools, and training to
assure that you are absolutely delighted with the ownership
experience. You will be pleased with their sincere efforts to
resolve any warranty issues or related concerns.
10

588 CUSTOMER ASSISTANCE
WARRANTY INFORMATION
See the Warranty Information Booklet for the terms and
provisions of FCA US LLC warranties applicable to this
vehicle and market.
MOPAR PARTS
Mopar fluids, lubricants, parts, and accessories are available
from an authorized dealer. They are recommended for your
vehicle in order to help keep the vehicle operating at its best. REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should imme -
diately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying FCA
US LLC.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in a
group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, an authorized dealer
or FCA US LLC.
To contact NHTSA, you may call the Vehicle Safety Hotline
toll free at 1-888-327-4236 (TTY: 1-800-424-9153); or go to
http://www.safercar.gov ; or write to: Administrator,
NHTSA, 1200 New Jersey Avenue, SE., West Building,
Washington, D.C. 20590. You can also obtain other informa -
tion about motor vehicle safety from http://
www.safercar.gov .WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle components
contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids contained
in vehicles and certain products of component wear
contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm.

CUSTOMER ASSISTANCE 589
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme -
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans -
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/ .
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide the informa -
tion that students and professional technicians need in diag -
nosing/troubleshooting, problem solving, maintaining,
servicing, and repairing FCA US LLC vehicles. A complete
working knowledge of the vehicle, system, and/or compo -
nents is written in straightforward language with illustra -
tions, diagrams, and charts. Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct prob -
lems the first time, using step-by-step troubleshooting and
drivability procedures, proven diagnostic tests and a
complete list of all tools and equipment.
Owner's Manuals
These Owner's Manuals have been prepared with the assis -
tance of service and engineering specialists to acquaint you
with specific FCA US LLC vehicles. Included are starting,
operating, emergency and maintenance procedures as well
as specifications, capabilities and safety tips.
Call toll free at:
• 1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com (U.S.) 10

INDEX A
Adaptive Cruise Control (ACC) (Cruise Control) ............. 288
Adding Engine Coolant (Antifreeze) ................................... 435
Adding Fuel ............................................................................. 336
Additives, Fuel ........................................................................ 480
Adjust
Down....................................................................................... 42
Forward .................................................................................. 42
Rearward ................................................................................ 42
Up ............................................................................................ 42
Adjustable Pedals...................................................................... 55
Air Bag
Air Bag Operation ............................................................... 205
Air Bag Warning Light ....................................................... 203
Enhanced Accident Response ................................... 212, 409
Event Data Recorder (EDR) ............................................... 409
If Deployment Occurs ........................................................ 211
Knee Impact Bolsters .......................................................... 206
Maintaining Your Air Bag System.................................... 213
Maintenance......................................................................... 213
Transporting Pets ................................................................ 240
Air Bag Light ........................................................... 146, 203, 241
Air Cleaner, Engine (Engine Air Cleaner Filter) ................ 420
Air Conditioner Maintenance ............................................... 421 Air Conditioner Refrigerant ..........................................421, 422
Air Conditioner System..........................................................421
Air Conditioning ................................................................. 77, 88
Air Conditioning Filter .....................................................91, 423
Air Conditioning System .........................................................89
Air Conditioning, Operating Tips ..........................................89
Air Filter ...................................................................................420
Air Pressure
Tires .......................................................................................455
Alarm
Panic ........................................................................................18
Security Alarm ...............................................................30, 148
Alterations/Modifications
Vehicle.....................................................................................14
Android Auto ..........................................................................579
Antifreeze (Engine Coolant) ..................................................434
Capacites...............................................................................483
Disposal ................................................................................436
Anti-Lock Brake System (ABS) .............................................161
Anti-Lock Warning Light.......................................................154
Apple CarPlay .........................................................................581
Assist, Hill Start .......................................................................164
Audio Systems (Radio)........................................................... 487
Auto Down Power Windows ..................................................92