2019 RAM CHASSIS CAB Owners Manual

IN CASE OF EMERGENCY 367
If equipped, the overhead console contains an ASSIST and a
SOS button.
NOTE:
• Your vehicle may be transmitting data as authorized by
the subscriber.
• The SOS and ASSIST buttons will only function if you are
connected to an operable LTE (voice/data) or 4G (data)
network. Other Uconnect services will only be operable if
your SiriusXM Guardian™ service is active and you are
connected to an operable LTE (voice/data) or 4G (data)
network. ASSIST Call
The ASSIST Button is used to automatically connect you to
any one of the following support centers:
• Roadside Assistance – If you get a flat tire, or need a tow,
just push the ASSIST button and you’ll be connected to
someone who can help. Roadside Assistance will know
what vehicle you’re driving and its location. Additional
fees may apply for roadside assistance.
• SiriusXM Guardian™ Customer Care – In-vehicle support
for SiriusXM Guardian™.
• Vehicle Customer Care – Total support for all other vehicle
issues.
SOS Call
1. Push the SOS Call button on the overhead console.
NOTE:
In case the SOS Call button is pushed in error, there will be a
ten second delay before the SOS Call system initiates a call to
a SOS operator. To cancel the SOS Call connection, push the
SOS call button on the overhead console or press the cancel -
lation button on the Device Screen. Termination of the SOS
Call will turn off the green LED light on the overhead
console.WARNING!
ALWAYS obey traffic laws and pay attention to the road.
ALWAYS drive safely with your hands on the steering
wheel. You have full responsibility and assume all risks
related to the use of the features and applications in this
vehicle. Only use the features and applications when it is
safe to do so. Failure to do so may result in an accident
involving serious injury or death.
6

368 IN CASE OF EMERGENCY
(Continued)2. The LED light located between the ASSIST and SOS
buttons on the overhead console will turn green once a
connection to a SOS operator has been made.
3. Once a connection between the vehicle and a SOS oper -
ator is made, the SOS Call system may transmit the
following important vehicle information to a SOS oper -
ator:
• Indication that the occupant placed a SOS Call.
• The vehicle brand.
• The last known GPS coordinates of the vehicle.
4. You should be able to speak with the SOS operator
through the vehicle audio system to determine if addi -
tional help is needed. NOTE:
• Your vehicle may be transmitting data as authorized by
the subscriber.
• Once a connection is made between the vehicle’s SOS
Call system and the SOS operator, the SOS operator
may be able to open a voice connection with the vehicle
to determine if additional help is needed. Once the SOS
operator opens a voice connection with the vehicle’s
SOS Call system, the operator should be able to speak
with you or other vehicle occupants and hear sounds
occurring in the vehicle. The vehicle’s SOS Call system
will attempt to remain connected with the SOS operator
until the SOS operator terminates the connection.
5. The SOS operator may attempt to contact appropriate
emergency responders and provide them with important
vehicle information and GPS coordinates.
WARNING!
ALWAYS obey traffic laws and pay attention to the road.
ALWAYS drive safely with your hands on the steering
wheel. You have full responsibility and assume all risks
related to the use of the features and applications in this
vehicle. Only use the features and applications when it is
safe to do so. Failure to do so may result in an accident
involving serious injury or death. WARNING!
• If anyone in the vehicle could be in danger (e.g., fire or
smoke is visible, dangerous road conditions or loca -
tion), do not wait for voice contact from an Emergency
Services Agent. All occupants should exit the vehicle
immediately and move to a safe location.

IN CASE OF EMERGENCY 369
(Continued) SOS Call System Limitations
Vehicles sold in Mexico DO NOT have SOS Call system
capabilities.
SOS or other emergency line operators in Mexico may not
answer or respond to SOS system calls.
If the SOS Call system detects a malfunction, any of the
following may occur at the time the malfunction is detected,
and at the beginning of each ignition cycle:
• The overhead console light located between the ASSIST
and SOS buttons will continuously be illuminated red.
• The Device Screen will display the following message:
“Vehicle device requires service. Please contact your
dealer.”
• An In-Vehicle Audio message will state “Vehicle device
requires service. Please contact your dealer.”• Never place anything on or near the vehicle’s operable
network and GPS antennas. You could prevent oper -
able network and GPS signal reception, which can
prevent your vehicle from placing an emergency call.
An operable network and GPS signal reception is
required for the SOS Call system to function properly.
• The SOS Call system is embedded into the vehicle’s
electrical system. Do not add aftermarket electrical
equipment to the vehicle’s electrical system. This may
prevent your vehicle from sending a signal to initiate
an emergency call. To avoid interference that can cause
the SOS Call system to fail, never add aftermarket
equipment (e.g., two-way mobile radio, CB radio, data
recorder, etc.) to your vehicle’s electrical system or
modify the antennas on your vehicle. IF YOUR
VEHICLE LOSES BATTERY POWER FOR ANY
REASON (INCLUDING DURING OR AFTER AN
ACCIDENT), THE UCONNECT FEATURES, APPS
AND SERVICES, AMONG OTHERS, WILL NOT
OPERATE. WARNING! (Continued)
• Modifications to any part of the SOS Call system could
cause the air bag system to fail when you need it. You
could be injured if the air bag system is not there to
help protect you. WARNING! (Continued)
6

370 IN CASE OF EMERGENCY
Even if the SOS Call system is fully functional, factors
beyond FCA US LLC’s control may prevent or stop the SOS
Call system operation. These include, but are not limited to,
the following factors:
• Delayed accessories mode is active.
• The ignition is in the OFF position.
• The vehicle’s electrical systems are not intact.
• The SOS Call system software and/or hardware are
damaged during a crash. • The vehicle battery loses power or becomes disconnected
during a vehicle crash.
• LTE (voice/data) or 4G (data) network and/or Global
Positioning Satellite signals are unavailable or obstructed.
• Equipment malfunction at the SOS operator facility.
• Operator error by the SOS operator.
• LTE (voice/data) or 4G (data) network congestion.
• Weather.
• Buildings, structures, geographic terrain, or tunnels.WARNING!
• Ignoring the overhead console light could mean you
will not have SOS Call services. If the overhead console
light is illuminated, have your authorized dealer
service the SOS Call system immediately.
• The Occupant Restraint Control module turns on the
air bag Warning Light on the instrument panel if a
malfunction in any part of the system is detected. If the
Air Bag Warning Light is illuminated, have your autho -
rized dealer service the Occupant Restraint Control
system immediately.
WARNING!
ALWAYS obey traffic laws and pay attention to the road.
ALWAYS drive safely with your hands on the steering
wheel. You have full responsibility and assume all risks
related to the use of the features and applications in this
vehicle. Only use the features and applications when it is
safe to do so. Failure to do so may result in an accident
involving serious injury or death.

IN CASE OF EMERGENCY 371
NOTE:
• Your vehicle may be transmitting data as authorized by
the subscriber.
• Never place anything on or near the vehicle’s LTE (voice/
data) or 4G (data) and GPS antennas. You could prevent
LTE (voice/data) or 4G (data) and GPS signal reception,
which can prevent your vehicle from placing an emer -
gency call. An operable LTE (voice/data) or 4G (data)
network connection and a GPS signal is required for the
SOS Call system to function properly. General Information
This device complies with Part 15 of the FCC Rules. Opera -
tion is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must
accept any interference received, including interference that
may cause undesired operation.
NOTE:
Changes or modifications not expressly approved by the
party responsible for compliance could void the user's
authority to operate the equipment.
BULB REPLACEMENT
Replacement Bulbs
All of the inside bulbs are brass or glass-wedge base. Aluminum base bulbs are not approved.
Interior Bulbs
Bulb Number
Overhead Console Lamps TS 212–9
Dome Lamp 7679
NOTE:
For lighted switches, see your authorized dealer for replacement instructions. 6

372 IN CASE OF EMERGENCY
Exterior Bulbs
Bulb Number
Low Beam (Halogen Reflector Headlamp) H11LL
High Beam (Halogen Reflector Headlamp) 9005LL
Low & High Beam (LED Reflector Headlamp) LED (Serviced At An Authorized Dealer)
Low & High Beam (LED Projector Headlamp) LED (Serviced At An Authorized Dealer)
Turn Signal / Front Position (Halogen Reflector Headlamp) 7444NA
Turn Signal / Front Position (LED Headlamps) LED (Serviced at authorized dealer)
Front Side Marker (Halogen Reflector Headlamp) W5W
Front Side Marker (LED Headlamps) LED (Serviced At An Authorized Dealer)
Front Fog Lamps (Halogen Reflector Headlamp) H11LL
Front Fog Lamps (LED Headlamps) LED (Serviced At An Authorized Dealer)
Side Indicators (Front And Side View Mirror) LED (Serviced at authorized dealer)
Center High Mounted Stop Lamp (CHMSL) 921
Cab Roof Marker Lamps 194NA
Box Off Tail Lamps – Stop/Turn/Tail/License Plate 1157
Box Off Tail Lamps – Back Up 1156

IN CASE OF EMERGENCY 373
Replacing Exterior Bulbs
Base Quad: Low Beam Headlamp, High Beam Headlamp,
Front Park And Turn — If Equipped
Low Beam
1. Open the hood.
2. Disconnect and isolate the negative battery cable.
3. Reach into the front wheel house ahead of the front
wheel, remove the fastener, and lift the cover over the
access hole in the front of the wheel house splash shield.
Access to the rear of the lamp can be gained through this
access hole. Splash Shield Access Cover1 — Access Cover
2 — Fastener
6

374 IN CASE OF EMERGENCY
(Continued)4. Reach through the access hole of the wheel house splash
shield and disengage the bulb access cover by rotating
counterclockwise.
Bulb Access Cover
5. Disconnect the internal lamp wiring harness connector
from the low beam bulb. 6. Rotate the bulb counterclockwise 1/4 turn to unlock the
bulb from the lamp.
7. Pull the bulb straight out from the housing.
8. Reverse the procedure for installation of new bulb and
covers.
High Beam
1. Open the hood.
2. Disconnect and isolate the negative battery cable.
3. Look under the hood and behind the headlamp to find
the high beam bulb access cover.
4. Reach behind the headlamp and disengage the access
cover by rotating counterclockwise.
5. Disconnect the internal lamp wiring harness connector
from the high beam bulb.CAUTION!
• Do not contaminate the bulb glass by touching it with
your fingers or by allowing it to contact other oily
surfaces. Shortened bulb life will result. • Always use the correct bulb size and type for replace -
ment. An incorrect bulb size or type may overheat and
cause damage to the lamp, the bulb socket, or the lamp
wiring. CAUTION! (Continued)