USA only: alternatively, the vehicle can beopened via:
Rthe Internet, under the "Owners Online" sec-tion
Rtelephone applications (e.g. for iPhone®,
Android®)
To do this, you will need your identificationnumber and password.
iVehicle remote opening is only possible ifthe corresponding mobile phone network isaccessible.
Vehicle remote closing
The vehicle valet locking feature can be usedwhen you have forgotten to lock the vehicleand you are no longer nearby.
The vehicle can then be locked by theMercedes-Benz Customer Assistance Center.
The vehicle can be immediately lockedremotely up to four days after the ignition waslast switched off. After this time, valet lockingmay be delayed by 15 to 60 minutes. After30 days the vehicle can no longer be lockedremotely.
XContact the following service hotlines:
RUSA:Mercedes-Benz Customer Assis-tance Center at 1-800-FOR-MERCedes(1-800-367-6372) or 1-866-990-9007
RCanada:Customer Service at1-888-923-8367You will be asked for your password.
The next time you are inside the vehicle andyou switch on the ignition, theDoors LockedDoors LockedRemotelyRemotelymessage will appear on the multi-function display.
USA only: alternatively, the vehicle can belocked via:
Rthe Internet, under the "Owners Online" sec-tion
Rtelephone applications (e.g. for iPhone®,
Android®)
To do this, you will need your identificationnumber and password.
iThe vehicle valet locking feature is availa-ble when the relevant mobile phone networkis available and data connection is possible.
Stolen vehicle recovery service
If your vehicle has been stolen:
XNotify the police.The police will issue a numbered incidentreport.
XThis number will be forwarded to theMercedes-Benz Customer Assistance Centertogether with your PIN.The Mercedes-Benz Customer AssistanceCenter then tries to locate the system. TheMercedes-Benz Customer Assistance Centercontacts you and the local law enforcementagency if the vehicle is located.
However, only the law enforcement agencyis informed of the location of the vehicle.
iIf the anti-theft alarm system is activatedfor longer than 30 seconds, Mercedes meconnect automatically notifies theMercedes-Benz Customer Assistance Cen-ter.
Vehicle Health Check
With the Vehicle Health Check, the CustomerAssistance Center can provide improved sup-port for problems with your vehicle. During anexisting call, vehicle data is transferred to theCustomer Assistance Center. The customerservice representative can use the receiveddata to decide what kind of assistance isrequired. You are then, for example, guided tothe nearest Mercedes-Benz Service Center ora recovery vehicle is called.
If vehicle data needs to be transferred duringan MB Info call or a Roadside Assistance call,this is initiated by the Customer AssistanceCenter. You will see theRoadside Assis‐Roadside Assis‐tance Connectedtance Connectedmessage on the multimediasystem display. If the vehicle remote malfunc-tion diagnosis can be started, theRequestRequestfor vehicle diagnosis received.for vehicle diagnosis received.Start vehicle diagnosis?Start vehicle diagnosis?messageappears in the display.
XConfirm the message withYesYes.
XWhen theVehicle diagnosis: PleaseVehicle diagnosis: Pleasestart ignitionstart ignitionmessage appears, turnthe SmartKey to position2in the ignitionlock (Ypage 125).
XWhen thePlease follow the instruc‐Please follow the instruc‐tions received by phone and movetions received by phone and moveyour vehicle to a safe positionyour vehicle to a safe positionmes-
266Features
Stowage and features
