2019 MERCEDES-BENZ CLA emergency towing

Features .............................................. 244
Maintenance and care......................260
Engine compartment ........................... 260
ASSYST PLUS ...................................... 264
Care ..................................................... 265
Breakdown assistance.....................273
Where will I find...? .............................. 273
Flat tire ................................................ 274
Battery (vehicle) .................................. 279
Jump-starting ....................................... 282
Towing and tow-starting ...................... 284
Fuses ................................................... 287
Wheels and tires...............................290
Important safety notes ........................ 290
Operation ............................................ 290
Winter operation .................................. 292
Tire pressure ....................................... 293
Loading the vehicle .............................. 301
All about wheels and tires ................... 304
Changing a wheel ................................ 310
Wheel and tire combinations ............... 315
Emergency spare wheel ....................... 315
Technical data...................................317
Information regarding technical data ... 317
Vehicle electronics .............................. 317
Identification plates ............................. 318
Service products and filling capaci-
ties ...................................................... 319
Vehicle data ......................................... 325
Contents3

Optional equipment weight (defi-
nition) ............................................ 310
PSI (pounds per square inch) (def-
inition) ...........................................310
Replacing ....................................... 310
Service life ..................................... 291
Sidewall (definition) ....................... 310
Speed rating (definition) ................ 309
Storing ...........................................311
Structure and characteristics
(definition) ..................................... 308
Summer tires ................................. 292
Temperature .................................. 305
TIN (Tire Identification Number)
(definition) ..................................... 310
Tire bead (definition) ......................310
Tire pressure (definition) ................ 310
Tire pressures (recommended) ...... 309
Tire size (data) ............................... 315
Tire size designation, load-bearing
capacity, speed rating .................... 305
Tire tread ....................................... 291
Tire tread (definition) ..................... 310
Total load limit (definition) ............. 310
Traction ......................................... 304
Traction (definition) ....................... 310
Tread wear..................................... 304
Uniform Tire Quality Grading
Standards ...................................... 304
Uniform Tire Quality Grading
Standards (definition) .................... 309
Wear indicator (definition) ............. 310
Wheel rim (definition) .................... 309
see Flat tire
Top Tether............................................ 57
Tow-starting
Emergency engine starting ............ 287
Important safety notes .................. 284
Installing the towing eye ................ 285
Removing the towing eye ............... 286
Towing
Permitted towing methods ............ 287
Towing a trailer
ESP®(Electronic Stability Pro-
gram) ............................................... 67
Towing away
Important safety guidelines ........... 284
Installing the towing eye ................ 285
Notes for 4MATIC vehicles ............ 287
Removing the towing eye ............... 286
Transporting the vehicle ................ 287
With both axles on the ground ....... 286
With the front axle raised ............... 286
Towing eye......................................... 274
Traffic reports
see also Digital Operator's Man-
ual .................................................. 231
Transmission
see Automatic transmission
Transmission position display
(DIRECT SELECT lever)...................... 131
Transporting the vehicle.................. 287
Trim pieces (cleaning instruc-
tions).................................................. 271
Trip computer (on-board com-
puter).................................................. 182
Trip odometer
Calling up ....................................... 182
Resetting (on-board computer) ...... 183
Trunk
Emergency release .......................... 82
Emergency release button ............... 82
Important safety notes .................... 78
Opening (automatically from out-
side) ................................................. 79
Opening (from outside the vehi-
cle, HANDS-FREE ACCESS) .............. 80
Opening automatically from
inside ............................................... 81
Opening/closing (manually from
outside) ............................................ 79
Trunk lid
Display message ............................ 217
see Tailgate
Turn signals
Display message ............................ 204
Replacing bulbs (front) ................... 107
Switching on/off........................... 102
Two-way radio
Frequencies ................................... 317
Installation ..................................... 317
Transmission output (maximum) .... 317
Type identification plate
see Vehicle identification plate
20Index

XTo end a call:press thevbutton on themultifunction steering wheel.
or
XPress the corresponding multimedia systembutton for ending a phone call.
XAfter the emergency call, close coverC.
If the mobile phone network is unavailable,Mercedes me connect is not able to make anemergency call. If you leave the vehicle imme-diately after pressing the SOS buttonD, you donot know if Mercedes me connect has success-fully made the emergency call. In this case,always summon assistance by other means.
Roadside Assistance button
XTo make a call:press Roadside Assistancecall buttonC.This initiates a call to the Mercedes-Benz Cus-tomer Assistance Center.
The indicator lamp in Roadside Assistancecall buttonCflashes while the call is active.TheConnecting CallConnecting Callmessage appears onthe multifunction display. The audio output ismuted.
If a connection can be established, theCallCallConnectedConnectedmessage appears in the multifunc-tion display.
If a mobile phone network and GPS receptionare available, the system transfers data to theMercedes-Benz Customer Assistance Center,for example:
RCurrent location of the vehicle
RVehicle identification number
The display of the multimedia system indicatesthat a call is active. During the call, you canchange to the navigation menu by pressing theNAVI button on the multimedia system, forexample.
Voice output is not available in this case.
A voice connection is established between theMercedes-Benz Customer Assistance Centerand the vehicle occupants.
From the remote malfunction diagnosis, theMercedes-Benz Customer Assistance Centercan ascertain the nature of the problem(Ypage 253).
The Mercedes-Benz Customer Assistance Cen-ter either sends a qualified Mercedes-Benz tech-nician or makes arrangements for your vehicleto be transported to the nearest Mercedes-BenzService Center.
You may be charged for services such as repairwork and/or towing.
You can find more information in the separateMercedes me connect manual.
The system has not been able to initiate a Road-side Assistance call, if:
RtheRindicator lamp for the RoadsideAssistance call button is flashing continu-ously.
Rno voice connection to the Mercedes-BenzCustomer Assistance Center was estab-lished.
This can occur if the relevant mobile phone net-work is not available, for example.
TheCallCallFailedFailedmessage appears on the mul-tifunction display.
XTo end a call:press thevbutton on themultifunction steering wheel.
or
XPress the corresponding multimedia systembutton for ending a phone call.
MB Info call button
XTo make a call:press MB Info call buttonC.This initiates a call to the Mercedes-Benz Cus-tomer Assistance Center.
250Features
Sto wage an d features

Permitted towing methods
Mercedes-Benz recommends transporting yourvehicle in the case of a breakdown, rather thantowing it away.
When towing away, use a towing rope or a tow-ing bar with both axles on the ground. Do not useany tow bar systems.
Transporting the vehicle
Vehicles with automatic transmission
!When the vehicle is loaded for transport, thefront and rear axles must be stationary and onthe same transportation vehicle. Positioningover the connection point of the transportvehicle is not permitted. The drive train mayotherwise be damaged.
All vehicles
!You may only secure the vehicle by thewheels, not by parts of the vehicle such asaxle or steering components. Otherwise, thevehicle could be damaged.
XTurn the SmartKey to positionHin the igni-tion lock (Ypage 123).
XShift the transmission to position\\.
As soon as the vehicle has been loaded:
XPrevent the vehicle from rolling away byapplying the electric parking brake.
XShift the transmission to position].
XTurn the SmartKey to positionZin the igni-tion lock and remove it.
XSecure the vehicle.
The towing eye can be used to pull the vehicleonto a trailer or transporter for transporting pur-poses.
Notes on 4MATIC vehicles
!Vehicles with 4MATIC must not be towedwith either the front or the rear axle raised, asdoing so will damage the transmission.
Vehicles with 4MATIC may only either be towedaway with both axles on the ground or be loadedup and transported.
If the vehicle's transmission, front, or rear axle isdamaged, have the vehicle transported on atruck or trailer.
In the event of damage to the electrical sys-tem:
If the battery is defective, the automatic trans-mission will be locked in position]. To shift theautomatic transmission to position\\, youmust provide power to the vehicle's on-boardelectrical system in the same way as when jump-starting (Ypage 282).
Have the vehicle transported on a transporter ortrailer.
Tow-starting (emergency engine
starting)
!Vehicles with automatic transmission mustnot be tow-started. You could otherwise dam-age the automatic transmission.
iYou can find information on "Jump-starting"under (Ypage 282).
Fuses
Important safety notes
GWARNING
If you manipulate or bridge a faulty fuse or if
you replace it with a fuse with a higher amper-
age, the electric cables could be overloaded.
This could result in a fire. There is a risk of an
accident and injury.
Always replace faulty fuses with the specified
new fuses having the correct amperage.
!Only use fuses that have been approved forMercedes-Benz vehicles and which have thecorrect fuse rating for the system concerned.Only use fuses marked with an "S". Other-
Fuses287
Breakdown assistance
Z