2019 LINCOLN MKZ HYBRID navigation system

Changing the 12V Battery.........................308
Checking the Wiper Blades.......................310
Changing the Wiper Blades......................310
Adjusting the Headlamps............................311
Changing a Bulb...........................................312
Changing the Engine Air Filter.................312
Vehicle Care
General Information.....................................314
Cleaning Products........................................314
Cleaning the Exterior..................................315
Waxing............................................................316
Cleaning the Engine....................................317
Cleaning the Windows and Wiper Blades.......................................................................317
Cleaning the Interior....................................318
Cleaning the Instrument Panel andInstrument Cluster Lens........................320
Cleaning Leather Seats.............................320
Repairing Minor Paint Damage.................321
Cleaning the Wheels...................................321
Vehicle Storage...........................................322
Body Styling Kits..........................................323
Wheels and Tires
Tire Sealant and Inflator Kit......................324
Tire Care.........................................................331
Using Summer Tires...................................345
Using Snow Chains.....................................345
Tire Pressure Monitoring System............346
Technical Specifications.............................351
Capacities and Specifications
Engine Specifications.................................353
Motorcraft Parts...........................................354
Vehicle Identification Number.................355
Vehicle Certification Label........................355
Transmission Code Designation.............356
Capacities and Specifications..................357
Bulb Specification Chart............................363
Audio System
General Information...................................366
Audio Unit.....................................................368
USB Port........................................................369
Media Hub....................................................369
SYNC™ 3
General Information.....................................371
Home Screen...............................................386
Using Voice Recognition...........................388
Entertainment...............................................398
Climate............................................................412
Phone..............................................................416
Navigation.....................................................424
Electric Vehicle Information......................435
Apps.................................................................441
Settings..........................................................444
SYNC™ 3 Troubleshooting.........................463
Accessories
Accessories...................................................481
Lincoln Protect
Lincoln Protect.............................................483
Scheduled Maintenance
General Maintenance Information..........486
Normal Scheduled Maintenance............490
5
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Table of Contents

PRINCIPLE OF OPERATION
MyKey allows you to program keys withrestricted driving modes to promote gooddriving habits. You can program therestrictions to all keys except one. Any keysthat you did not program are administratorkeys or admin keys.
You can use admin keys to:
•Create a MyKey with certain vehiclerestrictions.
•Program certain MyKey settings.
•Clear all MyKey restrictions.
After you program a MyKey, you can viewthe following information through theinformation display:
•The total number of admin keys andMyKeys for your vehicle.
•The total distance a MyKey drivertraveled with your vehicle.
Note:Every MyKey receives the samerestrictions and settings. You cannotprogram them individually.
Note:For vehicles equipped with apush-button start switch: When both a MyKeyand an admin key are present when youstart your vehicle, the system recognizes theadmin key only.
Standard Settings
Not every vehicle includes the features listedbelow. If your vehicle has this equipment,then you cannot change the followingsettings when using a MyKey:
•Seatbelt reminder or Belt-Minder™. MyKeymutes the audio system until drivers, andin some instances, passengers, fastentheir seatbelts. Note: If your vehicleincludes an AM/FM radio or a very basicaudio system, then the radio may notmute.
•Earlier low-fuel warning. The low-fuelwarning activates earlier for MyKeydrivers, giving them more time to refuel.
•Certain driver alerts, stability systems orparking aids turn on automatically whenyou use the MyKey system. For example,Blind Spot Information System (BLIS),cross traffic alert, lane departure warningor forward collision warning. Note: MyKeydrivers may be able to turn the lanedeparture warning feature off, but thisfeature turns back on automatically withevery new key cycle.
•Restricted touchscreen operation in somemarkets. For example, MyKey mayprevent manual navigation destinationinput while the vehicle is in any gearother than park (P) or when the vehiclereaches a certain rate of speed.
•Satellite radio adult content restrictions,if this feature is available in your market.
Optional Settings
You can configure certain vehicle featuresettings when you first create a MyKey. Youcan also change the settings afterward withan admin key.
62
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
MyKey™

This feature can be switched on or off in theinformation displays settings menu. SeeGeneral Information (page 110).
Trip Summary
Trip Summary displays upon shutting off yourvehicle. The information is cumulative overthe last trip. A new trip begins each time yourstart your vehicle (when the Ready to Drivemessage comes on). Corresponding tripefficiency leaves appear on the rightinformation display.
•Distance - Displays the total distancetraveled, distance traveled on batterypower only (EV distance) and Regendistance. Regen distance is the estimatedrange gained from energy recapturedthrough regenerative braking.
•Energy Use - Displays the average fueleconomy.
•Brake Score - The percent displayed isan indication of the regenerative brakingefficiency for the trip.
Right Information Display
Entertainment
See General Information (page 371).
Phone
See General Information (page 371).
Navigation or Compass
See General Information (page 371).
Fuel Economy
See General Information (page 110).
Vehicle Range
Located at the bottom of the display. Itindicates the estimated distance to emptybased on the fuel remaining in the tank.Changes in your driving pattern and climatecontrol use may cause the value to vary.
Trip Efficiency Leaves
Trip Efficiency Leaves display upon shuttingoff your vehicle. The number of leavesrepresent the average for the last trip. A newtrip begins each time you start your vehicle(when the Ready to Drive message comeson). Corresponding Trip Summary datadisplays on the left information display.
WARNING LAMPS AND
INDICATORS
The following warning lamps and indicatorsalert you to a vehicle condition that maybecome serious. Some lamps illuminatewhen you start your vehicle to make surethey work. If any lamps remain on afterstarting your vehicle, refer to the respectivesystem warning lamp for further information.
Note:Some warning indicators appear inthe information display and operate thesame as a warning lamp but do notilluminate when you start your vehicle.
104
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Instrument Cluster

CD and CD Player Information
Note:CD units play commercially pressed4.7 in (12 cm) audio compact discs only. Dueto technical incompatibility, certainrecordable and re-recordable compact discsmay not function correctly when used in thevehicle’s CD player.
Note: Do not insert CDs with homemadepaper (adhesive) labels into the CD playeras the label may peel and cause the CD tobecome jammed. You should use apermanent felt tip marker rather thanadhesive labels on your homemade CDs. Ballpoint pens may damage CDs. Ask anauthorized dealer for more information.
Note:Do not use any irregularly shapeddiscs or discs with a scratch protection filmattached.
Always handle discs by their edges only. Clean the disc with an approved CD cleaneronly. Wipe it from the center of the disctoward the edge. Do not clean in a circularmotion.
Do not expose discs to direct sunlight or heatsources for extended periods.
MP3 and WMA Track and FolderStructure
Audio systems capable of recognizing andplaying MP3 and WMA individual tracks andfolder structures work as follows:
•There are two different modes for MP3and WMA disc playback: MP3 and WMAtrack mode (system default) and MP3 andWMA folder mode.
•MP3 and WMA track mode ignores anyfolder structure on the MP3 and WMAdisc. The player numbers each MP3 andWMA track on the disc (noted by the MP3or WMA file extension) from T001 to amaximum of T255. The maximum numberof playable MP3 and WMA files may beless depending on the structure of theCD and exact model of radio present.
•MP3 and WMA folder mode representsa folder structure consisting of one levelof folders. The CD player numbers allMP3 and WMA tracks on the disc (notedby the MP3 or WMA file extension) andall folders containing MP3 and WMA files,from F001 (folder) T001 (track) to F253T255.
•Creating discs with only one level offolders helps with navigation through thedisc files.
If you are burning your own MP3 and WMAdiscs, it is important to understand how thesystem reads the structures you create. Whilevarious files may be present (files withextensions other than MP3 and WMA), onlyfiles with the MP3 and WMA extension areplayed; other files are ignored by the system.This enables you to use the same MP3 andWMA disc for a variety of tasks on your workcomputer, home computer and yourin-vehicle system.
367
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Audio System

GENERAL INFORMATION
WARNING: Driving while distractedcan result in loss of vehicle control, crashand injury. We strongly recommend that youuse extreme caution when using any devicethat may take your focus off the road. Yourprimary responsibility is the safe operationof your vehicle. We recommend against theuse of any hand-held device while drivingand encourage the use of voice-operatedsystems when possible. Make sure you areaware of all applicable local laws that mayaffect the use of electronic devices whiledriving.
Getting to Know Your System
The SYNC 3 system allows you to interactwith a variety of features using thetouchscreen and voice commands. Byintegrating with your Bluetooth enabledphone, the touchscreen provides easyinteraction with audio, multimedia, climatecontrol, navigation, and your phone's SYNC3 compatible apps.
Using the Touchscreen
To operate the touchscreen, you can simplytouch the item or option that you want toselect. The button changes color when youselect it.
The SYNC 3 layout allows you to quicklyselect the feature you wish to use.
371
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

Action and DescriptionMenu ItemItem
This bar displays icons and messages pertaining to current system activities including climatesettings, voice commands and phone functions such as text messages.Status BarA
This button is available on the main screens. Pressing it takes you to the home screen view.HomeB
This shows the current time. You can set the clock manually or have it controlled by the vehicle'sGPS location. See Settings (page 444).ClockC
This displays the current outside temperature.Outside TemperatureD
You can touch any of the buttons on this bar to select a feature.Feature BarE
The touchscreen allows you quick access toall of your comfort, navigation,communication and entertainment options.Using the status and feature bar you canquickly select the feature you want to use.
Note:Your system is equipped with a featurethat allows you to access and control audiofeatures for 10 minutes after you switch theignition off (and no doors open).
The Status Bar
Additional icons also display in the status bardepending on market, vehicle options andcurrent operation. If a feature is not active,the icon does not display. Certain icons maymove to the left or right depending on whatoptions are active.
373
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

Note:If your vehicle is not equipped withnavigation, compass appears in the displayinstead of navigation. If you press the rightarrow to go into the compass menu, you cansee the compass graphic. The compassdisplays the direction in which the vehicle istraveling, not true direction (for example, ifthe vehicle is traveling west, the middle ofthe compass graphic displays west; northdisplays to the left of west though its truedirection is to the right of west).
Using the Controls on the SteeringWheel
Depending on your vehicle and optionpackage, you can use different controls onyour steering wheel to interact with thetouchscreen system in different ways.
VOL: Control the volume of audio output.
Mute: Mute the audio output.
Voice: Press to start a voice session. Pressagain to stop the voice prompt andimmediately begin speaking. Press and holdto end a voice session.
SEEK NEXT:
•While in radio mode, press to seekbetween memory presets.
•While in USB, Bluetooth Audio or CDmode, press to seek between songs orpress and hold to fast seek.
SEEK PREVIOUS:
•While in radio mode, press to seekbetween memory presets.
•While in USB, Bluetooth Audio or CDmode, press to seek between songs orpress and hold to fast seek.
PHONE ACCEPT: Press to answer a call orswitch between calls.
PHONE REJECT: Press to end a call or rejectan incoming call.
Note:On some models, SEEK NEXT may becombined with PHONE REJECT and SEEKPREVIOUS may be combined with PHONEACCEPT.
M: Touch the control repeatedly to switchbetween media sources (modes).
See Steering Wheel (page 80).
Using Your Bezel Controls
Depending on your vehicle and optionpackage, you may also have these controlson your instrument panel:
•Power: Switch the audio system on andoff.
•VOL: Control the volume of playingaudio.
•Seek and Tune: Use as you normallywould in audio modes.
•Eject: Eject a CD from the audio system.
•SOURCE or MEDIA: Press repeatedly toadvance through available media modes.
•SOUND: Press to access the Soundmenu where you can adjust sound andother audio settings.
•1-6: Press and hold to store or press toselect an AM, FM or SIRIUS memorypreset. See Audio System (page 366).
379
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

of electronically or verbally disclosing to 911operators your vehicle location or otherdetails about your vehicle or crash to assist911 operators to provide the most appropriateemergency services. If you do not want todisclose this information, do not switch thefeature on.
Safety Information
WARNING: Driving while distractedcan result in loss of vehicle control, crashand injury. We strongly recommend that youuse extreme caution when using any devicethat may take your focus off the road. Yourprimary responsibility is the safe operationof your vehicle. We recommend against theuse of any hand-held device while drivingand encourage the use of voice-operatedsystems when possible. Make sure you areaware of all applicable local laws that mayaffect the use of electronic devices whiledriving.
•Do not attempt to service or repair thesystem. Have an authorized dealercheck your vehicle.
•Do not operate playing devices if thepower cords or cables are broken, splitor damaged. Place cords and cables outof the way, so they do not interfere withthe operation of pedals, seats,compartments or safe driving abilities.
•Do not leave playing devices in yourvehicle during extreme conditions as itcould cause them damage. See yourdevice's user guide for furtherinformation.
•For your safety, some SYNC 3 functionsare speed-dependent. Their use is limitedto when your vehicle is traveling atspeeds under 3 mph (5 km/h). Make surethat you review your device's manualbefore using it with SYNC 3.
Speed-restricted Features
Some features of this system may be toodifficult to use while your vehicle is movingso they are restricted from use unless yourvehicle is stationary.
•Screens crowded with information, suchas Points of Interest reviews and ratings,SiriusXM Travel Link sports information,or ski condition search areas.
•Any action that requires you to use akeyboard is restricted, such as enteringa navigation destination or editinginformation.
•All lists are limited so the user can viewfewer entries (such as phone contacts orrecent phone call entries).
See the following table for more specificexamples.
382
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3