2019 LINCOLN MKZ HYBRID phone

Changing the 12V Battery.........................308
Checking the Wiper Blades.......................310
Changing the Wiper Blades......................310
Adjusting the Headlamps............................311
Changing a Bulb...........................................312
Changing the Engine Air Filter.................312
Vehicle Care
General Information.....................................314
Cleaning Products........................................314
Cleaning the Exterior..................................315
Waxing............................................................316
Cleaning the Engine....................................317
Cleaning the Windows and Wiper Blades.......................................................................317
Cleaning the Interior....................................318
Cleaning the Instrument Panel andInstrument Cluster Lens........................320
Cleaning Leather Seats.............................320
Repairing Minor Paint Damage.................321
Cleaning the Wheels...................................321
Vehicle Storage...........................................322
Body Styling Kits..........................................323
Wheels and Tires
Tire Sealant and Inflator Kit......................324
Tire Care.........................................................331
Using Summer Tires...................................345
Using Snow Chains.....................................345
Tire Pressure Monitoring System............346
Technical Specifications.............................351
Capacities and Specifications
Engine Specifications.................................353
Motorcraft Parts...........................................354
Vehicle Identification Number.................355
Vehicle Certification Label........................355
Transmission Code Designation.............356
Capacities and Specifications..................357
Bulb Specification Chart............................363
Audio System
General Information...................................366
Audio Unit.....................................................368
USB Port........................................................369
Media Hub....................................................369
SYNC™ 3
General Information.....................................371
Home Screen...............................................386
Using Voice Recognition...........................388
Entertainment...............................................398
Climate............................................................412
Phone..............................................................416
Navigation.....................................................424
Electric Vehicle Information......................435
Apps.................................................................441
Settings..........................................................444
SYNC™ 3 Troubleshooting.........................463
Accessories
Accessories...................................................481
Lincoln Protect
Lincoln Protect.............................................483
Scheduled Maintenance
General Maintenance Information..........486
Normal Scheduled Maintenance............490
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Table of Contents

Note:Including to the extent that any lawpertaining to Event Data Recorders appliesto SYNC or its features, please note thefollowing: Once 911 Assist (if equipped) isenabled (set ON), 911 Assist may, throughany paired and connected cell phone,disclose to emergency services that thevehicle has been in a crash involving thedeployment of an airbag or, in certainvehicles, the activation of the fuel pumpshut-off. Certain versions or updates to 911Assist may also be capable of being usedto electronically or verbally provide to 911operators the vehicle location (such aslatitude and longitude), and/or other detailsabout the vehicle or crash or personalinformation about the occupants to assist911 operators to provide the mostappropriate emergency services. If you donot want to disclose this information, donot activate the 911 Assist feature. SeeSYNC™ 3 (page 371).
Additionally, when you connect to Traffic,Directions and Information (if equipped,U.S. only), the service uses GPS technologyand advanced vehicle sensors to collectthe vehicle’s current location, traveldirection, and speed (“vehicle travelinformation”), only to help provide you withthe directions, traffic reports, or businesssearches that you request. If you do notwant Ford or its vendors to receive thisinformation, do not activate the service. Formore information, see Traffic, Directionsand Information, Terms and Conditions.See SYNC™ 3 (page 371).
PERCHLORATE
Certain components in your vehicle such asairbag modules, seatbelt pretensioners andremote control batteries may containperchlorate material. Special handling mayapply for service or vehicle end of lifedisposal.
For more information visit:
Web Address
www.dtsc.ca.gov/hazard-ouswaste/perchlorate
LINCOLN AUTOMOTIVE
FINANCIAL SERVICES
Lincoln Automotive Financial Services offersa full range of financing and lease plans tohelp you acquire your vehicle. We arededicated to providing answers, informationand a truly extraordinary experience.
Use the options below to contact us withquestions about your account or financingand we will respond promptly:
Web Address
www.LincolnAFS.com
Phone: 1-888-498-8801
Mail: Lincoln Automotive Financial Services
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Introduction

On Board Diagnostics Data LinkConnector
WARNING: Do not connect wirelessplug-in devices to the data link connector.Unauthorized third parties could gain accessto vehicle data and impair the performanceof safety related systems. Only allow repairfacilities that follow our service and repairinstructions to connect their equipment tothe data link connector.
Your vehicle has an OBD Data LinkConnector (DLC) that is used in conjunctionwith a diagnostic scan tool for vehiclediagnostics, repairs and reprogrammingservices. Installing an aftermarket device thatuses the DLC during normal driving forpurposes such as remote insurance companymonitoring, transmission of vehicle data toother devices or entities, or altering theperformance of the vehicle, may cause
interference with or even damage to vehiclesystems. We do not recommend or endorsethe use of aftermarket plug-in devices unlessapproved by Ford. The vehicle Warranty willnot cover damage caused by an aftermarketplug-in device.
MOBILE COMMUNICATIONS
EQUIPMENT
WARNING: Driving while distractedcan result in loss of vehicle control, crashand injury. We strongly recommend that youuse extreme caution when using any devicethat may take your focus off the road. Yourprimary responsibility is the safe operationof your vehicle. We recommend against theuse of any hand-held device while drivingand encourage the use of voice-operatedsystems when possible. Make sure you areaware of all applicable local laws that mayaffect the use of electronic devices whiledriving.
Using mobile communications equipment isbecoming increasingly important in theconduct of business and personal affairs. However, you must not compromise yourown or others’ safety when using suchequipment. Mobile communications canenhance personal safety and security whenappropriately used, particularly in emergencysituations. Safety must be paramount whenusing mobile communications equipment toavoid negating these benefits. Mobilecommunication equipment includes, but isnot limited to, cellular phones, pagers,portable email devices, text messagingdevices and portable two-way radios.
EXPORT UNIQUE OPTIONS
For your particular global region, your vehiclemay be equipped with features and optionsthat are different from the features andoptions that are described in this Owner’sManual. A market unique supplement maybe supplied that complements this book. Byreferring to the market unique supplement,if provided, you can properly identify thosefeatures, recommendations and
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Introduction

Direction indicators. See DirectionIndicators (page 91).A
Instrument cluster. See Gauges(page 102). See Warning Lampsand Indicators (page 104).
B
Wiper lever. See Wipers andWashers (page 83).C
Information and entertainmentdisplay.D
Audio unit. See Audio Unit (page368).E
Hazard warning flasher switch.See Hazard Flashers (page 263).F
Parking aid switch. See ParkingAids (page 206).G
Heated rear window switch. SeeHeated Rear Window (page 144).H
Climate controls. See ClimateControl (page 141).I
Start button. See Keyless Entry(page 73).J
Entertainment, navigation andphone.K
Voice control. See Voice Control(page 81).L
Horn.M
Steering wheel adjustment. SeeAdjusting the Steering Wheel(page 80).
N
Cruise control switches. SeeUsing Cruise Control (page 222).O
Information display controls. SeeInformation Displays (page 110).P
Parking brake. See ElectricParking Brake (page 197).Q
Lighting control. See LightingControl (page 86). Instrumentlighting dimmer. See InstrumentLighting Dimmer (page 88).
R
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
At a Glance

GENERAL INFORMATION ON
RADIO FREQUENCIES
This device complies with Part 15 of the FCCRules and with Licence exempt RSSStandards of Industry Canada. Operation issubject to the following two conditions:
•This device may not cause harmfulinterference, and
•This device must accept any interferencereceived, including interference that maycause undesired operation.
WARNING: Changes or modificationsnot expressively approved by the partyresponsible for compliance could void theuser's authority to operate the equipment.The term "IC:" before the radio certificationnumber only signifies that Industry Canadatechnical specifications were met.
The typical operating range for yourtransmitter is approximately 33 ft (10 m).Vehicles with the remote start feature willhave a greater range. One of the followingcould cause a decrease in operating range:
•weather conditions
•nearby radio towers
•structures around the vehicle
•other vehicles parked next to yourvehicle
Other short-distance radio transmitters, suchas amateur radios, medical equipment,wireless headphones, remote controls andalarm systems may operate on the samefrequency as your remote control. If othertransmitters are operating on thosefrequencies, you may not be able to use yourremote control. Using your remote controlnear some types of electronic equipment,such as USB devices, computers or cellphones can interfere with remote operation.Operating your remote control near metal ormetallic-finished purses, bags or clothing caninterfere with remote operation. You can lockand unlock the doors with the key.
Note:Make sure to lock your vehicle beforeleaving it unattended.
Note:If you are in range, the remote controlwill operate if you press any buttonunintentionally.
Intelligent Access
The system uses a radio frequency signal tocommunicate with your vehicle and authorizeyour vehicle to unlock when one of thefollowing conditions are met:
•You touch the inside of any exterior doorhandle within 3 ft (1 m) proximity of anintelligent access key.
•You press the luggage compartmentbutton.
•You press a button on the transmitter.
If excessive radio frequency interference ispresent in the area or if the transmitterbattery is low, you may need to mechanicallyunlock your door. You can use themechanical key blade in your intelligentaccess key to open the driver door in thissituation. See Remote Control (page 58).
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Keys and Remote Controls

Locking the Doors
Press the button to lock all doors. A tone sounds and the directionindicators flash.
Press the button again within three secondsto confirm that all the doors are closed. Thedoors lock again, a tone sounds and thedirection indicators flash if all the doors andthe luggage compartment are closed.
Mislock
If any door or the luggage compartment isopen, or if the hood is open on vehicles withan anti-theft alarm or remote start, a tonesounds and the direction indicators do notflash. You can switch this feature on or offin the information display. See InformationMessages (page 121).
Opening the Luggage Compartment
Press twice within three secondsto open the luggage compartment.
Make sure to close and latch the luggagecompartment before driving your vehicle. Anunlatched luggage compartment may causeobjects to fall out or block your view.
Note:The luggage compartment releasebutton only works when your vehicle speedis below 3 mph (5 km/h).
Activating Intelligent Access
General Information
You can unlock and lock the vehicle withouttaking the keys out of your pocket or pursewhen your intelligent access key is within3 ft (1 m) of your vehicle. Intelligent accessuses a sensor on the back of the door handlefor unlocking and a separate sensor on theface of each door handle for locking.
The system does not function if:
•Your vehicle battery has no charge.
•The key battery has no charge.
•The passive key frequencies are jammed.
Note:The system may not function if the keyis close to metal objects or electronicdevices, for example keys or a cell phone.
Note:If the system does not function, usethe key blade to lock and unlock yourvehicle. See Remote Control (page 58).
Unlocking Using Intelligent Access
With your intelligent access key within 3 ft(1 m) of your vehicle, touch the unlock sensoron the back of the door handle for a briefperiod and then pull on the door handle tounlock, being careful to not touch the locksensor at the same time or pulling the doorhandle too quickly. The intelligent accesssystem requires a brief delay to authenticateyour intelligent access key fob.
Locking Using Intelligent Access
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Doors and LocksE138623 E138630 E248553 E248554

This feature can be switched on or off in theinformation displays settings menu. SeeGeneral Information (page 110).
Trip Summary
Trip Summary displays upon shutting off yourvehicle. The information is cumulative overthe last trip. A new trip begins each time yourstart your vehicle (when the Ready to Drivemessage comes on). Corresponding tripefficiency leaves appear on the rightinformation display.
•Distance - Displays the total distancetraveled, distance traveled on batterypower only (EV distance) and Regendistance. Regen distance is the estimatedrange gained from energy recapturedthrough regenerative braking.
•Energy Use - Displays the average fueleconomy.
•Brake Score - The percent displayed isan indication of the regenerative brakingefficiency for the trip.
Right Information Display
Entertainment
See General Information (page 371).
Phone
See General Information (page 371).
Navigation or Compass
See General Information (page 371).
Fuel Economy
See General Information (page 110).
Vehicle Range
Located at the bottom of the display. Itindicates the estimated distance to emptybased on the fuel remaining in the tank.Changes in your driving pattern and climatecontrol use may cause the value to vary.
Trip Efficiency Leaves
Trip Efficiency Leaves display upon shuttingoff your vehicle. The number of leavesrepresent the average for the last trip. A newtrip begins each time you start your vehicle(when the Ready to Drive message comeson). Corresponding Trip Summary datadisplays on the left information display.
WARNING LAMPS AND
INDICATORS
The following warning lamps and indicatorsalert you to a vehicle condition that maybecome serious. Some lamps illuminatewhen you start your vehicle to make surethey work. If any lamps remain on afterstarting your vehicle, refer to the respectivesystem warning lamp for further information.
Note:Some warning indicators appear inthe information display and operate thesame as a warning lamp but do notilluminate when you start your vehicle.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Instrument Cluster

Right Information Display Controls•Press the up and down arrow buttons toscroll through and highlight the optionswithin a menu.
•Press the right arrow button to enter asub-menu.
•Press the left arrow button to exit a menu.
•Press the OK button to choose andconfirm your selection.
Main menu
From the main menu bar on the right side ofthe information display, you can choose fromthe following categories:
Entertainment
See General Information (page 110).
Phone
See General Information (page 110).
Navigation or Compass
See General Information (page 110).
Fuel Economy
Use the up or down arrow buttons to choosebetween the following display options.
Note:The information display will remember the menu level 2 state when you change the individual key state from the RUN to the OFFposition.
Fuel Economy
Menu level 5Menu level 4Menu level 3Menu level 2
——FlowersEfficiency Leaves
——Help
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Information DisplaysE179397