2019 DODGE DURANGO service

IN OBSERVANCE OF U.S. FEDERAL LAW, THIS LIMITED WAR-
RANTY AND ADJUSTMENT POLICY HAS BEEN DESIGNATED A
“LIMITED WARRANTY”. CTNA DOES NOT INTEND TO REPRE-
SENT THROUGH THIS LIMITED WARRANTY AND ADJUSTMENT
POLICY THAT TIRE FAILURES CAN OR CANNOT HAPPEN.
CTNA’S OBLIGATIONS
Contact the vehicle dealer from where you purchased the vehicle. Your
tires may be covered under the vehicle manufacturer ’s limited warranty.
If not, this CTNA Policy applies and replacement of Eligible Tires can be
made by any vehicle dealer authorized to handle General brand tire
adjustments or a General brand authorized dealer (“Authorized Dealer”).
CTNA will replace the tire pursuant to the terms of this Limited Warranty
and Adjustment Policy. Tires that are replaced under an adjustment basis
under this Limited Warranty and Adjustment Policy become the property
of CTNA.
OWNER’S OBLIGATIONS
To make an eligible claim under this Limited Warranty and Adjustment
Policy, the owner must present a claim with the tire to an Authorized
Dealer. For the nearest Authorized Dealer, consult the Yellow Pages, the
General brand internet address, or the 800 telephone numbers shown on
the back of this Limited Warranty and Adjustment Policy. Owner must
present new vehicle registration form or new vehicle sales invoice
indicating the date of purchase. Owner will be required to sign the CTNA
Limited Warranty Claim Form or dealer replacement sales receipt.
Owner is responsible for paying all applicable taxes set forth under this
Limited Warranty and Adjustment Policy. Owner is also responsible for
paying local tire disposal fees and any parts or service regardless of
mileage or months of service. This includes payment for tire rotation,
alignment, towing, road service, valve stems and tire repairs. Owner is
responsible for maintaining proper tire air pressure and for proper
maintenance of the tire.
GENERAL TIRE
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TEMPORARY SPARE TIRE OWNERS:
CTNA does not recommend any repair to or reuse of punctured
Temporary Spare Tires.
In addition to the valuable warranty, safety and maintenance information
you will find in this Limited Warranty and Adjustment Policy we
encourage you to visit General Tire Brand websites at:
www.generalti-
re.com
or (www.generaltire.ca) for up-to-date changes and a Self-Help
knowledge base with downloadable brochures (customer care link).
Please also visit the Rubber Manufacturer Association (RMA) website at
www.rma.org.
THIS LIMITED WARRANTY AND ADJUSTMENT POLICY IS NOT
A WARRANTY THAT YOUR TIRE WILL NOT FAIL OR BECOME
UNSERVICEABLE IF NEGLECTED OR MISTREATED.
FOR SERVICE ASSISTANCE OR INFORMATION
First, contact the nearest General brand tire dealer. For the nearest
General brand tire dealer, consult the Yellow Pages or, if for any reason
local service or information is not available, call one of General brand
toll-free Customer Relations numbers:
In the United States call 1-800-847-3349
In Canada, call 1-800-461-1776
CTNA, Inc. 1830 McMillan Park Dr. Fort Mill, SC 29707
CT Canada Inc. 6110 Cantay Rd. Mississauga, ON L5R 3W5
GENERAL TIRE
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GOODYEAR DUNLOP TIRES
HIGHWAY AUTO AND LIGHT TRUCK TIRE WARRANTY AND
ADJUSTMENT POLICY (EXCLUDES GOODYEAR® UNISTEEL®
RADIAL LIGHT TRUCK TIRES)
WHO IS ELIGIBLE?
You are eligible for the benefits of this Limited Warranty if you meet all
the following criteria:
•You are the owner or authorized agent of the owner of new Goodyear
or Dunlop® highway auto or light truck tires supplied as Original
Equipment on your vehicle.
• Your tires bear Department of Transportation prescribed tire identifi-
cation numbers.
• Your tires have been used only on the vehicle on which they were
originally installed according to the vehicle manufacturer ’s or Good-
year ’s recommendations.
• Your tires were purchased on or after March 1, 2014.
Light truck tires are defined as all tires identified with the “LT”
designation in the sidewall stamping.
WHAT IS COVERED AND FOR HOW LONG?
FREE TIRE REPLACEMENT
Any new Goodyear or Dunlop highway radial auto or radial light truck
tire, covered by this policy, removed from service due to a covered
warranty condition during the first 2/32 of usable tread or twelve
months from date of purchase, whichever comes first, will be replaced
with a comparable new Goodyear or Dunlop tire at no charge, including
mounting and balancing. (Without proof of purchase the date of manu-
facture will be used to determine eligibility.)
ALL OTHER HIGHWAY AUTO OR LIGHT TRUCK TIRES
Any new Goodyear or Dunlop highway auto or light truck tire, other
than radial auto or radial light truck tires, removed from service due to
a covered warranty condition during the first 1/32 of usable tread will
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be replaced with a comparable new Goodyear or Dunlop tire at no
charge, including mounting and balancing.
TEMPORARY SPARE TIRES
Any Goodyear or Dunlop temporary spare tire removed from service due
to a covered warranty condition during the first 50% of usable tread wear
(1/32) will be replaced with a comparable new Goodyear or Dunlop
temporary spare tire at no charge, including mounting.
PRORATED ADJUSTMENT
Tires not eligible for free replacement that are removed from service due
to a covered warranty condition will be replaced with a comparable new
Goodyear or Dunlop tire on a prorated basis for up to six (6) years from
the date of original new tire purchase or when the treadwear indicators
become visible (worn to 2/32), whichever occurs first. (Without proof of
purchase the date of manufacture will be used to determine eligibility.)
HOW WILL PRORATED CHARGES BE CALCULATED?
Replacement price will be calculated by multiplying the tire’s advertised
retail selling price at the time of adjustment by the percentage of usable
original tread that has been worn off. You pay for mounting and
balancing, and an amount equal to the current Federal Excise Tax (F.E.T.
– U.S. only) and any other applicable taxes and government-mandated
charges.
EXAMPLE:If your disabled tire had an original 8/32 of usable tread
wear and is worn to 4/32 usable tread remaining, you have used 50% and
therefore must pay 50% of the advertised retail selling price of the
comparable tire.
In addition, you must pay an amount equal to the full current Federal
Excise Tax (U.S. only) or any other applicable taxes and government-
mandated charges for the comparable new replacement tire at the time of
adjustment. If the price of the new comparable tire is $130.00, the cost to
you would be $65.00 plus F.E.T. (U.S. only) plus any other applicable
taxes and government-mandated charges.
WHAT IS A COMPARABLE TIRE?
A “comparable” new Goodyear or Dunlop tire will be the same brand tire
and may be either the same line of tire or, in the event that the tire is not
available, the same brand tire with the same basic construction and
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•Tires with weather-cracking that were purchased more than four (4)
years prior to presentation for adjustment or, if purchase date cannot
be verified, manufactured more than four years prior to presentation
for adjustment.
• Temporary spare tires used on vehicles used in racing and on
passenger cars in special applications such as police pursuit service.
• Goodyear Unisteel Commercial Radial Light Truck Tires.
• Tires removed from service due to improper repairs.
• Tires supplied as Original Equipment are not eligible for any tread life
warranty consideration.
• Cosmetic weather checking
• Low tire pressure-monitoring system – refer to vehicle manufacturer ’s
warranty.
• Ultra High-Performance summer tires are not recommended for
winter use, and tread or shoulder cracking on those tires resulting from
winter use will not be covered under our warranty.
WHAT ARE YOUR LEGAL RIGHTS?
No Representative or Dealer has authority to make any representation,
promise or agreement on behalf of Goodyear, except as stated herein. Any
tire, no matter how well constructed, may fail in service or otherwise
become unserviceable due to conditions beyond the control of the
manufacturer. Under no circumstances is this warranty a representation
that a tire failure cannot occur.
DISCLAIMER: THIS WARRANTY IS IN LIEU OF, AND GOODYEAR
HEREBY DISCLAIMS, ANY AND ALL OTHER WARRANTIES AND
REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE, AND NO OTHER WARRANTY OR
REPRESENTATION OF ANY KIND IS MADE BY GOODYEAR OR
SHALL BE IMPLIED BY LAW.
LIMITATION OF DAMAGES: IN NO EVENT AND UNDER NO CIR-
CUMSTANCE SHALL GOODYEAR BE LIABLE TO THE BUYER FOR
ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, LOST
PROFIT, LOSS OF BUSINESS, LOSS OF GOODWILL OR REPUTATION,
GOODYEAR DUNLOP TIRES
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PUNITIVE OR OTHER DAMAGE, COST (INCLUDING FOR REPLACE-
MENT TRANSPORTATION), EXPENSE OR LOSS OF ANY KIND.
SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES,
SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO
YOU.
This warranty gives you specific legal rights and you may also have other
rights that vary from state to state or province to province.
HOW DO YOU OBTAIN AN ADJUSTMENT?
1. You must present the tire to be adjusted to an authorized Goodyear orDunlop service facility. Tires replaced on an adjustment basis become
the property of The Goodyear Tire & Rubber Company or Goodyear
Canada Inc.
2. You must pay for taxes and any additional services you order at the time of adjustment plus any additional service that may be unique to
your application, e.g., Tire Pressure Monitoring System.
3. You must submit your claim on an approved claim form supplied by an authorized Goodyear or Dunlop service facility. The form must be
filled out completely and signed, where you the owner or your
authorized agent presented the tire for adjustment. You must go to an
authorized Goodyear or Dunlop outlet for replacement tires and all
warranty service.
SAFETY WARNINGS
Property damage, serious injury or death may result from:
•TIRE FAILURE DUE TO UNDERINFLATION/OVERLOADING/
MISAPPLICATION. Follow the vehicle owner ’s manual or tire plac-
ard in vehicle.
• TIRE FAILURE DUE TO IMPACT DAMAGE/IMPROPER MAIN-
TENANCE. Tires should be inspected regularly by a qualified techni-
cian for signs of damage, such as punctures or impacts.
• TIRE FAILURE DUE TO IMPROPER REPAIRS. See Rubber Manu-
facturers Association (RMA) established repair procedures at
www.rma.organd/or go towww.goodyear.comfor information on
proper repair procedures.
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is important for proper tire load distribution and function. The maximum
load capacity stamped on the sidewalls of P-Metric & European Metric
tires is reduced by 10% when used on a light truck, utility vehicle or
trailer. Never fit P-Metric or European Metric tires to light trucks that
specify LT-type replacement tires.
DON’T SPIN YOUR TIRES EXCESSIVELY
Avoid excessive tire spinning when your vehicle is stuck in snow, ice,
mud or sand. The centrifugal forces generated by a free-spinning
tire/wheel assembly may cause sudden tire explosion, resulting in
vehicle damage and/or serious personal injury to you or a bystander.
Never exceed 35 mph / 55 kph, as indicated on your speedometer. Use a
gentle backward and forward rocking motion to free your vehicle for
continued driving. Never stand near or behind a tire spinning at high
speeds, for example, while attempting to push a vehicle that is stuck or
when an on-the-car spin balance machine is in use.
DO CHECK YOUR TIRES FOR WEAR
Always remove tires from service when they reach two thirty-seconds of
an inch (2/32) remaining tread depth. All new tires have tread wear
indicators which appear as smooth banks in the tread grooves when they
wear to the two thirty seconds of an inch (2/32) level. Many wet weather
accidents result from skidding on bald or nearly bald tires. Excessively
worn tires are also more susceptible to penetrations.
DO CHECK YOUR TIRES FOR DAMAGE
Frequent (at least monthly) inspection of your tires for signs of damage
and their general condition is important for safety. If you have any
questions, have your tire Dealer inspect them. Impacts, penetrations,
cracks, knots, bulges or air loss always require tire removal and expert
inspection. Never perform a temporary repair or use an inner tube as a
substitute for a proper repair. Only qualified persons should repair tires.
PROPER TIRE REPAIR
NOTE:Goodyear does not warrant any inspection or repair process.
The repair is entirely the responsibility of the repairer and should be
made in accordance with established Rubber Manufacturers Association
(RMA) procedures.
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Tire Pressure Monitoring System Alert
Refer to your vehicle Owner ’s Manual for more information on what to
do if the tire pressure warning system activates.
THE CONVENIENCE (TEMPORARY) SPARE
The Convenience (Temporary) Spare is designed, built and tested to the
high engineering standards set by North America’s leading car manufac-
turers and to Goodyear ’s own high standards of quality control. It is
designed to take up a minimum of storage space and, at the same time,
fulfill the function of a spare tire when needed. The spare is kept in its
storage space, fully inflated at 60 psi. To be sure it is always ready for use,
the air pressure should be checked on a regular basis.
The Convenience (Temporary) Spare can be used in combination with the
original tires on your vehicle. You can expect a tire tread life of up to 3,000
miles (4,800 kilometers), depending on road conditions and your driving
habits. To conserve tire tread life, return the spare to the storage area as
soon as it is convenient to have the standard tire repaired or replaced.
The Convenience (Temporary) Spare weighs less than a standard tire so
it’s easier to handle. It also helps reduce the total car weight, which
contributes to fuel economy. The wheels used with the Convenience
(Temporary) Spare are specifically designed for use with high pressure
spares and should never be used with any other type tire.
DON’T ATTEMPT TO MOUNT YOUR OWN TIRES
Serious injury or death may result from explosion of tire/rim assembly
due to improper mounting procedures. Follow tire manufacturer ’s
instructions and match tire diameter to rim diameter. Mount light truck
radials on rims approved for radial service. Do not apply bead sealer.
This can inhibit bead seating. Lubricate beads and tire rim (including
tube or flap) contact surfaces. Lock assembly on mounting machine or
place in safety cage. STAND BACK and never exceed 40 psi to seat beads.
Never use a volatile substance or a rubber “donut” (also known as a bead
expander or “O-Ring”) to aid bead seating. Only specially trained
persons should mount tires.
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