2019 DODGE DURANGO service

TIRE REPAIRS
In the event that you get a flat tire while driving, it is best to find a nearby,
safe place to stop and install your spare tire or call a tow truck. The less
distance that you drive on your low or flat tire, the better chances your
tire has of being repairable. Once you are able to get to your local
servicing tire dealer, have them dismount the tire from the rim and
thoroughly inspect the inside of the tire. It is important to know the
difference between a proper tire repair and an improper one because it
can be critical to you and your vehicle’s safety. An improper repair could
pose a safety threat to you and your family and could also affect your
tire’s manufacturer warranty. Here are some tips in determining if your
damaged tire can be properly repaired or not:
•Always have the tire removed from the wheel and inspected before
any repair is performed.
• Tires with less than 1.6 mm (2/32 of an inch) of tread should NOT be
repaired.
• Never repair a tire with a puncture larger than 6 mm (1/4 of an inch).
• Repairs should be limited to the tread area only.
• Repairs cannot overlap one another.
• A plug and patch or plug/patch combo should be used to effectively
repair a tire puncture.
• If anything seems questionable at any time during the repair process,
ask your service advisor for more details and/or call the tire manu-
facturer to make sure the tire’s warranty isn’t being voided.
TIRE MIX USAGE
WARNING!
Never mix tires of different size or construction and/or type on any
axle. (Except for temporary use as a spare tire.) Always refer to the
vehicle’s owner manual for proper tire fitments.
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B) LIMITED WARRANTY
This limited warranty applies to Falken brand Original Equipment
Passenger Car, Temporary Spare, and Light Truck steel belted radial tires
bearing the complete description and serial number required by the
Department of Transportation (DOT). This warranty is effective only to
tires for which claims are made within 5 (five) years of the date of
production, based on the tire DOT serial number.
1.WHAT IS COVERED AND FOR HOW LONG
Falken tires that are originally equipped on this vehicle are warranted
against any defects in the materials and workmanship for the usable
life of the original tread. The limited warranty terminates at the flush
appearance of the tread wear indicators at 1.6 mm (2/32 of an inch)
remaining tread depth.
A. Free Replacement If a tire becomes unserviceable due to such defect within the first 1.6 mm (2/32 of an inch) of tread wear, the
tire will be replaced free of charge with the same or comparable
Falken tire.
B. Prorated Replacement After the first 1.6 mm (2/32 of an inch) of wear, a prorated adjustment credit will be given based on the
percentage of remaining usable tread depth, down to the remaining
1.6 mm (2/32 of an inch) tread wear bar indicator. No credit is
given if the tire is worn beyond the flush appearance of the tread
wear bar indicator (less than 1.6 mm (2/32 of an inch) tread depth
remaining).
C. Out-of-Round / Out-of-Balance Replacement Tires that are deemed to be out-of-round or out-of-balance will be accepted for adjust-
ment during the first 0.8 mm (1/32 of an inch) of the original tread
depth and will be replaced free of charge with the same or similar
Falken tires (no labor costs will be covered). A set of four (4) tires
from the same vehicle will not be accepted for out-of-round or
out-of-balance claims.
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2.WHAT IS NOT COVERED BY THE WARRANTY
A. Tires that becomes unserviceable due to road hazard damages (cuts, snags, punctures, bruises, impact breaks, etc.) improper
repair technique or materials, improper inflation, overload, irregu-
lar wear, wheel imbalance, defective mechanical vehicle compo-
nents (brakes, suspension, wheels, etc.) improper suspension align-
ment, accident, fire, chemical damage, damage from chain use,
racing, off-road use, run flat, improper installation, vandalism, or
abuse.
B. Tires branded “NA” or a tire in which the DOT numbering has been removed.
C. Tires presented for a warranty claim by someone other than by the original purchaser, or tires that were transferred to another vehicle
from the vehicle in which the tires were originally installed.
D. Tires having a failure or failures caused by a previous damages or repairs.
E. The cost of tire repair or retreading is not covered by this warranty and will be the sole responsibility of the tire owner.
Possible NON Covered Reasons/Conditions due to:
Chipping/Chunking/Tearing Puncture
Corrosion/Wreck Racing or any Competition
Fire Repair Failure
Impact Break or Concussions Road Hazards
Improper Inflation Pressure Sidewall Cut or Damage
Improper Mounting/Dismount Theft or Vandalism
Mechanical Defects of the Vehicle Tread Cuts
Misalignment Wheel Imbalance
Misapplication Willful Abuse
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3.OWNER’S OBLIGATIONS
At least monthly, the vehicle owner(s) should check the tires’ air
pressure with a gauge and inflate to the recommended cold air
pressure level listed on the driver ’s door placard. Do not rely on car
servicers to perform the checks. The tires should be rotated at least
every 8,000km (5,000 miles) or earlier if uneven wear is occurring, and
proof of maintenance records should be kept. The owner(s) should
have the tires rebalanced if vibration is experienced, and the vehicle’s
alignment should be checked if uneven or rapid wear is occurring, or
when suggested by the vehicle’s manufacturer.
All warranty claims must be presented to an authorized Falken dealer
or participating car dealership. The owner(s) must present any sup-
porting maintenance records and documentation necessary to help
determine if the tire(s) in question are deemed covered by the limited
warranty or not.
4. LEGAL RIGHTS
All implied warranties, including warranties of merchantability and
fitness for a particular purpose shall be limited in duration to the above
period. To the extent permitted by law, Falken Tire Corporation shall not
be responsible for incidental or consequential damages, such as loss of
use of the tire or the vehicle on which it is used, inconvenience, or
commercial loss, some states do not allow limitations on how long an
implied warranty lasts, or the exclusion or limitation of incidental or
consequential damages, so the above limitations or exclusions may not
apply to you. This warranty gives you specific legal rights and you may
also have other rights, which vary from state to state. This is the only
express warranty applicable to Falken brand tires and supersedes the
terms of any previous warranty. Falken neither assumes nor authorizes
anyone to make or assume for it any other warranty.
C) UNDERSTANDING YOUR TIRES
TIRE SPEED SYMBOLS
Tires that are speed-rated are identified by the following letter symbols:
Q, S, T, U, H, V, W, Y, (Y), or (ZR). The Speed Rating’s Symbol can be
found as a part of the tire size designation (ex: 215/65HR16) or after the
load index immediately following the tire size designation (ex: 215/
65R16 97H). The Speed Rating’s Symbol indicates the maximum speed
that a tire can handle when properly inflated and loaded.
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Speed Symbol Maximum Speed (KMH) Maximum Speed (MPH)Q 160 99S 180 112T 190 118
U 200 124
H 210 130 V 240 149
W 270 168 Y 300 186
(Y) Above 300 Above 186
ZR** Above 240 Above 149
NOTE:**For tires with speed symbols W and Y, ZR may or may not also
appear within the size designation. For tires with a maximum speed
above 186 MPH a ZR must appear in the size designation.
DATE OF TIRE MANUFACTURE
The date that a tire was manufactured can be determined by examining
the last 4 digits of the 12 digit DOT serial code, which is found on at least
one sidewall of a tire. For tires that were produced after the year 2000, the
last 4 digits of the serial code will identify the week and the year that the
tire was manufactured. If the last 4 digits in the DOT serial code were to
read “3013” it would mean that the tire was manufactured the 30th week
of 2013. If you are uncertain, check with a qualified tire service profes-
sional to be sure.
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MAX LOAD AND INFLATION
The maximum load and inflation pressure is marked on the tire sidewall
in English and metric units.
PLY COMPOSITION AND MATERIALS
The number of plies and their generic composition of cord materials in
the sidewall and tread areas can be found on at least one sidewall of a
tire.
RADIAL MARKING
A radial ply tire will have the word “radial” marked on at least one
sidewall. An “R” found in the tire size marking also refers to the tire
being a radial ply tire.
UNIFORM TIRE QUALITY GRADING SYSTEM (UTQG)
The Uniform Tire Quality Grading Standards (UTQG) were created to
help you make an informed decision when purchasing passenger car tires
by providing relative information about a tire’s treadwear, traction, and
temperature characteristics. Here is a breakdown of the different catego-
ries that the UTQG grades:
TREAD WEAR
The tread wear grade is a comparative rating based on the wear rate of
the tire when tested under controlled conditions on a specified govern-
ment test course. For example, a tire graded150would wear one and a
half (1½) times as well on the government course as a tire graded 100. The
relative performance of tires depends upon the actual conditions of their
use, however, and may depart significantly from the norm due to
variations in driving habits, service practices, and differences in road
characteristics and climate.
TRACTION
The traction grades, from highest to lowest, are AA, A, BandC. Those
grades represent the tire’s ability to stop on wet pavement as measured
under controlled conditions on specific government test surfaces of
asphalt and concrete. A tire marked C may have poor traction perfor-
mance.
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GENERAL TIRE
LIMITED WARRANTY FOR ORIGINAL EQUIPMENT PASSENGER
CAR AND LIGHT TRUCK TIRES (Including SPECIAL SPARE Tires)
This booklet also includes important safety warnings.
ELIGIBILITY
This Limited Warranty and Adjustment Policy applies to the original
owner of new General brand passenger and light truck (LT) tires that are
the new vehicle original equipment tires bearing the General brand name
and D.O.T. Tire Identification, operated in normal service, and used on
the same vehicle on which they were originally installed according to the
vehicle manufacturer ’s recommendations.
Tire(s) on any vehicle registered and normally operated outside the
United States and Canada are excluded from eligibility under this
Limited Warranty and Adjustment Policy.
WHAT IS THE ADJUSTMENT POLICY AND HOW LONG IS IT
APPLICABLE?
BASIC COVERAGE:
Eligible Tires are covered by this Limited Warranty and Adjustment
Policy for a maximum of 72 months from the date of purchase, deter-
mined by the new vehicle registration date or new vehicle sales invoice
showing date of purchase.
Where to Go for Warranty replacement:Contact the vehicle dealer from
where you purchased the vehicle to determine the eligible warranty
coverage for your tires and where to proceed from there.
Free Replacement Period: If an eligible General brand passenger or light
truck tire becomes unserviceable from a condition other than those listed
under Section 3 during the first 12 months or first 2/32 nds of an inch
(1.6 mm) of tread wear (whichever comes first) it will be replaced with a
comparable new General brand tire FREE OF CHARGE, including
mounting and balancing. Owner pays all applicable taxes.
Temporary Spare Tires: This Policy also extends to the original owner of
the General brand Temporary Spare Tire that was originally equipped by
the vehicle manufacturer as a temporary spare tire bearing a General
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D.O.T. serial number. An eligible Temporary Spare Tire under this Policy
must have been operated in normal service, used on the same vehicle on
which they were originally installed according to the vehicle manufac-
turer ’s recommendations,
This Policy is for a maximum period of 72 months from date of purchase,
determined by the new vehicle registration date or new vehicle sales
invoice showing date purchased.
If a Temporary Spare Tire becomes unserviceable from a condition other
than those listed in Section 3, during the first 1/32 nd (0.8 mm) of tread
wear, then it will be replaced with a comparable new General brand
Temporary Spare Tire FREE OF CHARGE, including mounting and
balancing. The owner pays all applicable taxes.
After this “Free Replacement Policy” for your Temporary Spare Tire
expires, no adjustment will be made.
After the Free Replacement Period:
The tire (except temporary spare tire) may still be eligible for a pro rated
replacement for 72 months from date of original purchase until the tread
is worn down to the tread wear indicators (2/32 nds of an inch or 1.6 mm
of tread remaining.) If an eligible tire becomes unserviceable under the
stipulations of this Limited Warranty and Adjustment policy it will be
replaced charging the owner a pro-rated amount. Owner pays all
applicable taxes (including F.E.T.), mounting and balancing charges.
The replacement tire price will be determined by multiplying the
percentage of the usable tread worn by the Dealers Selling Price
(excluding all applicable taxes) at the time of the adjustment. The usable
tread is the original tread down to the tread wear indicators (2/32 nds of
an inch or 1.6 mm of tread remaining.)
WHAT IS NOT COVERED BY THIS LIMITED WARRANTY
THE FOLLOWING ARE NOT COVERED:
•Road Hazard: Any General tire with road hazard damage. This
includes, but is not limited to: cuts, snags, punctures, bruises, and
impact breaks.
• Ride/Vibration: Any ride/vibration complaint after the first 2/32 nds
(1.6 mm) of an inch of tread wear or 12 months of service, whichever
comes first.
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