2019 DODGE DURANGO service

NOTE:your vehicle manufacturer may provide additional tire warranty
coverage over and above what is provided by Michelin. Consult your
vehicle owner ’s manual for further information.
NOTE: Some MICHELIN® Self-Supporting Zero Pressure (ZP) tires can
only be mounted on special SH-M (Symmetric Hump - Modified) wheels.
These tires bear the special SH-M designation, molded into the sidewall
of the tire, next to the ZP designation. DO NOT MOUNT A TIRE WITH
THE SH-M DESIGNATION ON THE SIDEWALL ON A STANDARD
WHEEL. DOING SO VOIDS THIS LIMITED WARRANTY AND COULD
CAUSE THE TIRE TO BECOME UNSERVICEABLE AT LOW OR ZERO
PRESSURE, RESULTING IN SERIOUS PERSONAL INJURY OR DEATH.
Treadwear – Mileage Warranty Coverage for MICHELIN® Passenger
and Light Truck Tires
MICHELIN® passenger and light truck tires are covered by a manufac-
turer ’s limited warranty for treadwear. For the mileage warranty associ-
ated with a specific tire line, please see your Michelin tire retailer or visit
us at
www.michelinman.com/promise. Some vehicles come from the
vehicle manufacturer with “split fitments” – meaning different size tires
on the front and rear axles. Because these tires cannot be rotated as
recommended by Michelin, the mileage warranty on each rear tire will
cover half the number of miles as the standard mileage warranty for that
particular tire design. Michelin Self-Supporting Zero Pressure (ZP) tires
have the same mileage warranty as the standard tire line of which they
are a part, up to but not exceeding 30,000 miles. DOT-approved compe-
tition tires (e.g., MICHELIN® Pilot® Sport Cup tires) are excluded from
any mileage warranty. MICHELIN® Winter tires must be used during
winter months only, defined as a period beginning on or after September
1st of a given year and ending no later than April 30th of the following
year. MICHELIN winter tires require documentation of the timing of the
installation and removal of the tires each winter to maintain coverage
under the limited warranty for treadwear.
An important reminder:
No tire manufacturer can guarantee you a certain number of miles from
a given tire. Driving habits, driving conditions, road conditions, and
vehicle maintenance all play a part in the tread life of a tire. If a tire does
not reach the warranted mileage, and the owner of the tires has complied
with the terms and conditions of the warranty, Michelin will replace the
tires as described under “How Replacement Charges are calculated”.
MICHELIN
161

Temporary Spares
MICHELIN® temporary spare tires are covered by this warranty for 6
years from the date of purchase or until the first 2/32 nds of an inch (1.6
mm) of the original tread is worn off. Date of purchase is documented by
new vehicle registration or tire sales invoice. If no proof of purchase is
available, coverage will be based on date of manufacture. At that time, all
warranties, express or implied, expire.
WHAT IS NOT COVERED
Tires which become unserviceable due to:
•Road hazard injury (e.g., a cut, snag, bruise, impact damage or
puncture);
• Incorrect mounting of the tire, tire/wheel imbalance or improper
repair;
• Misapplication, improper maintenance, racing, underinflation, overin-
flation or other abuse;
• Uneven or rapid wear which is caused by mechanical irregularity in
the vehicle such as wheel misalignment, (a measured tread difference
of 2/32 nds of an inch (1.6 mm) or more across the tread on the same
tire);
• Accident, fire, chemical corrosion, tire alteration, or vandalism;
• Use in commercial applications for tread wear; by this warranty for 6
years;
• Flat spotting caused by improper storage or brake lock;
• The addition of liquid, solid or gaseous materials other than air,
nitrogen or carbon dioxide (for example, waterbase sealers or balanc-
ing substances);
• Cosmetic ozone or weather cracking;
• Use of MICHELIN Self-Supporting Zero Pressure (AP) tires without a
properly operating low air pressure warning system.
MICHELIN
162

HOW REPLACEMENT CHARGES ARE CALCULATED
Passenger and Light Truck Tires
A tire which becomes unserviceable due to a condition covered by this
workmanship and materials limited warranty will be replaced with a
comparable new MICHELIN® tire, free of charge, when 2/32 nds of an
inch (1.6 mm) or less of the original tread is worn, (or 25% or less,
whichever is more beneficial to the user) and within 12 months of the
date of purchase. Mounting and balancing of the tire is included.You pay
the cost of any other service charges and applicable taxes. When more
than 2/32 nds of an inch (1.6 mm) of original tread has been worn (or
more than 25%, whichever is more beneficial to the user) or after 12
months from the date of purchase, you must pay the cost of a comparable
new MICHELIN® passenger or light truck replacement tire on a pro rata
basis. The retailer will determine the charge by multiplying the percent-
age of the original usable tread worn, by the current selling price at the
adjustment location or the price in the current MICHELIN® Base Price
List, whichever is lower. This list is based on a predetermined price
intended to fairly represent the actual selling price of the tire. You pay the
cost of mounting, balancing and any other service charges and appli-
cable taxes.
Treadwear
A tire meeting the conditions for pro rata replacement, which wears evenly
across the tread, down to the tread wear indicators (2/32nds of an inch
tread remaining) within 6 years of the date of purchase, and before
delivering the warranted miles of service, will be replaced with a compa-
rable new MICHELIN® tire based on mileage received. The participating
MICHELIN® tire retailer will determine the charge by multiplying the
percent of mileage received by the current actual selling price at the
adjustment location or the price of the tire in the current Michelin Base Price
List, whichever is lower. This list is based on a predetermined price
intended to fairly represent the actual selling price of the tire. You pay the
cost of mounting, balancing and any other dealer services and applicable
taxes. Tires which wear out evenly before delivering the warranted mileage
will be replaced on a pro rata basis only if:
1. You are the original purchaser of the tires, you own the vehicle on which they were originally installed, and the tires have been used only
on that vehicle;
MICHELIN
163

2. The tires have been rotated and inspected by a participating MI-CHELIN® tire retailer every 7,500 miles, and the attached Mounting
and Rotation Service Record has been fully completed and signed;
3. The completed Service Record form, Original Owner/Tire Installation Information form, and the Original Invoice are presented to a partici-
pating Michelin tire retailer at the time of adjustment claim; and
4. The tires have not become unserviceable due to a condition listed under.
WHAT IS NOT COVERED
WHAT YOU MUST DO WHEN MAKING A CLAIM When making a
claim under the terms of this limited warranty, you must present your
tire(s) to a participating Michelin retailer. The vehicle on which the
tires were used must be available for inspection. Michelin tire retailers
are listed in the yellow pages under “Tire Dealers-Retail”. Personal
identification (i.e. Driver ’s License, Credit Card, etc.) and vehicle
registration may be required. You pay service charges for normal
vehicle and tire maintenance.
CONDITIONS AND EXCLUSIONS
This limited warranty does not provide compensation for loss of time,
loss of use of vehicle, inconvenience or incidental or consequential
damages. Tires presented for claim remain the property of the consumer
and Michelin accepts no responsibility for loss or damage to tires which
are in the custody or control of a Michelin tire retailer for the purpose of
inspection for warranty adjustment.
In the event of a disputed claim, the consumer must make the tire
available for further inspection.
Tires accepted for claim become the property of Michelin North America,
Inc.
No Michelin representative, employee or retailer has the authority to
make or imply any representation, promise or agreement, which in any
way varies from the terms of this warranty.
This warranty applies only in the United States and Canada.
MICHELIN
164

SAFETY MAINTENANCE INFORMATION
Read your Tire Owner ’s Manual, the information on the sidewall of your
tires, your vehicle owner ’s manual and vehicle tire information placard
for essential safety and maintenance information. When service is
required:
1. Contact a participating Michelin tire retailer listed in your local yellowpages.
2.
If additional assistance in locating a participating Michelin tire retailer is
required, please call the phone number listed for your area on page
184.
WARNING!
DISREGARDING ANY OF THE SAFETY PRECAUTIONS AND
INSTRUCTIONS CONTAINED IN THIS MANUAL MAY RESULT
IN TIRE FAILURE OR EXPLOSION CAUSING SERIOUS
PERSONAL INJURY OR DEATH.
ARBITRATION CLAUSE
RESOLUTION OF DISPUTES
ALL CLAIMS ARISING FROM THIS LIMITED WARRANTY OR THE
MARKETING, SALE OR PERFORMANCE OF THE PURCHASED PROD-
UCT AGAINST MICHELIN NORTH AMERICA, INC. AND ITS AGENTS,
EMPLOYEES, DEALERS, AFFILIATES, PARENT OR SISTER CORPORA-
TIONS, RELATED CORPORATE ENTITIES, PREDECESSORS, SUCCES-
SORS OR ASSIGNS (HEREINAFTER COLLECTIVELY “MICHELIN”)
SHALL BE SUBJECT TO BINDING ARBITRATION. You and Michelin
acknowledge your and its right to litigate claims, disputes and controversies
arising out of or in connection with this limited warranty or the marketing,
sale or performance of the purchased product in court, but prefer to resolve
any such claims, disputes and controversies through arbitration and hereby
waive the right to litigate such claims, disputes and controversies in court
upon election of arbitration by either party. Therefore, you and Michelin
agree that all claims, disputes, and controversies between you and Michelin
arising out of or in connection with this limited warranty, or any other
warranties, express or implied, including a failure of warranty, or any claims
arising out of or in connection with the marketing, sale or performance of the
purchased product, including but not limited to claims for consumer fraud or
brought under any consumer protection statute, but excluding claims for
personal injury or property damage, shall be finally resolved solely by
MICHELIN
165

arbitration, upon election by either party, according to the formal dispute
resolution procedures then in effect of the National Arbitration Forum, or if
the National Arbitration Forum is no longer conducting such arbitrations, a
successor organization thereto or such other private arbitration service as you
and Michelin North America, Inc. shall mutually agree (the actual authority
involved, the “Arbitral Body”). The Arbitral Body shall decide the issues
submitted in accordance herewith, provided that all substantive questions of
law will be determined under the laws of the State in which you purchased
the product at issue. You agree that no claim subject to arbitration shall be
arbitrated as a class action, or on a class-wide or representative basis, or on
behalf of the general public, or on behalf of other persons that may be
similarly situated. You agree that you do not have the right to act as a private
attorney general, a class representative, or to participate as a member of a
class of claimants with any claim subject to arbitration. You further agree that
no claim subject to arbitration shall be heard by a jury and that any judgment
or award of the Arbitral Body will be final and not subject to judicial review.
All arbitrations will be conducted as document hearings. Each party shall
bear its own costs arising from and associated with the document hearing
with MICHELIN the exception of the arbitrator ’s fee which will be borne by
all parties in equal shares. If either party requests any procedures beyond a
document hearing, the requesting party will be responsible for all fees,
including filing and administrative fees, above and beyond the fees required
for document hearings. Any award of the arbitrator(s) may be entered as a
judgment and shall be enforceable in any court of competent jurisdiction. The
arbitrators will have no authority to award punitive or other damages not
measured by the prevailing party’s actual damages, except as may be
required by statute. Information about arbitration may be obtained and
claims may be filed at any office of the National Arbitration Forum or at P.O.
Box 50191, Minneapolis, MN 55405.
TIRE DISABLEMENT
SAFETY WARNING
Any tire may fail as a result of an improperly repaired puncture, impact
damage, improper inflation, overloading or other conditions resulting
from use or misuse. Tire failures, such as a rapid air loss or a tread and
belt detachment, may increase risk of injury or death and/or property
damage. To reduce the risk of a tire failure, Michelin recommends you
thoroughly read and follow the recommendations in the Michelin
Owner ’s Manual, vehicle owner ’s manual, tire placard information, and
tire sidewall information regarding safety warnings, proper tire use and
maintenance.
MICHELIN166

Even a MICHELIN® PAX® System Tire or Self-Supporting Zero Pressure
(ZP) tire can build up excessive heat when run underinflated for an
extended period of time. The length of time and distance a PAX System
Tire/Self-Supporting Zero Pressure (ZP) tire will perform at low or zero
air pressure will depend upon the severity of the event causing air loss,
ambient temperature, speed at which the tire is operated, and the
conditions under which the tire is operated (i.e. hard braking, cornering
and other sharp maneuvers will greatly reduce the length of time the tire
can perform at low or zero air pressure.) Continuous use of an underin-
flated tire may lead to sudden tire destruction. If a tire at low or zero
pressure begins to vibrate or cause difficulty in vehicle handling, remove
the tire immediately and replace with the temporary spare. If Michelin®
PAX System Tire/Self-Supporting Zero Pressure (ZP) tires are supplied as
original equipment, refer to the vehicle owner ’s manual for complete
details on the low tire pressure warning system designed to alert you in
the event of a low pressure condition.
NOTE:MICHELIN® SELF-SUPPORTING ZERO PRESSURE (ZP)
TIRES ARE TO BE USED ONLY IN CONJUNCTION WITH AN OPERA-
TIONAL, MICHELIN® APPROVED, LOW TIRE PRESSURE WARNING
SYSTEM. Otherwise, all provisions of the limited warranty are void. For
a list of approved systems, see your participating Michelin® tire retailer,
or call toll free:1-800-847-3435
NOTE: Some MICHELIN® Self-Supporting Zero Pressure (ZP) tires can
only be mounted on special SH-M (Symmetric Hump - Modified) wheels.
These tires bear the special SH-M designation, molded into the sidewall
of the tire, next to the ZP designation. DO NOT MOUNT A TIRE WITH
THE SH-M DESIGNATION ON THE SIDEWALL ON A STANDARD
WHEEL. DOING SO VOIDS THIS LIMITED WARRANTY AND COULD
CAUSE THE TIRE TO BECOME UNSERVICEABLE AT LOW OR ZERO
PRESSURE, RESULTING IN SERIOUS PERSONAL INJURY OR DEATH.
NOTE: MICHELIN® PAX® SYSTEM TIRES ARE TO BE USED ONLY
IN CONJUNCTION WITH AN OPERATIONAL, TIRE PRESSURE
MONITORING SYSTEM (TPMS), APPROVED BY THE VEHICLE
MANUFACTURER FOR USE WITH THE PAX SYSTEM. Otherwise, all
provisions of the limited warranty are void. For a list of approved
systems, see your authorized PAX System retailer, or call toll free:
1-877-PAX TIRE or 1-877-729-8473
MICHELIN
168

For Example Only:
Gauge reading of hot tire:.............................................. 32 psi (220 kPa)
If recommended cold inflation pressure is: .................... 30 psi (205 kPa)
Desired gauge reading of hot tire 30 + 4 psi =.............34 psi (205 + 30 = 235 kPa)
Therefore: add 2 psi....................................................... (15 kPa)
Check cold pressure as soon as possible, preferably within 24 hours.
“Bleeding” air from hot tires could result in underinflation. Use an
accurate tire gauge to check pressures. Never allow children to inflate
or deflate tires.
FOR MICHELIN® PAX® SYSTEM TIRES/SELF-SUPPORTING ZERO
PRESSURE (ZP) TIRES CHECK INFLATION PRESSURES AS SOON
AS POSSIBLE FOLLOWING A LOW PRESSURE WARNING
The PAX® System requires a functioning, correctly calibrated on-board
vehicle tire pressure monitoring system (TPMS) to monitor the air
pressure and alert the driver when a low pressure event occurs. Be
certain to ensure that your vehicle’s Tire Pressure Monitoring System
(TPMS) is functioning and is correctly calibrated. Refer to your vehicle
owner ’s manual or your vehicle dealer.
Low pressure warning systems are designed to alert the driver to a low
air pressure situation in at least one tire on the vehicle. While your ZP
tires are designed to provide continued mobility in the event of an air
loss, the sooner you respond to a warning and take corrective action, the
greater the likelihood that the tire can be returned to service.
Always visually inspect your MICHELIN® PAX® System tire and
self-supporting tires and use a pressure gauge to check the air pressure
in all 4 tires following any low pressure warning. (Unless advised to do
otherwise by the manufacturer of your low pressure warning system.)
If the tire pressure is at or below 18 PSI, proceed to the nearest
Authorized PAX System Retailer for PAX tires or a participating Michelin
tire retailer for ZP tires (or a representative of your vehicle manufacturer
if advised to do so in your vehicle owner ’s manual) and have the tire
demounted and thoroughly inspected for possible internal damage.
If you are unable to see any damage to the tire, and the tire pressure is
more than 18 PSI, reinflate your tire to the proper air pressure. (See
instructions for checking pressures when tires are hot.) When tires
have cooled, check air pressure again. If any tire has lost more than
MICHELIN170