Page 473 of 596
473
7When trouble arises
7-1. Essential informationEmergency flashers .......... 474
If your vehicle has to be stopped in an
emergency ...................... 475
7-2. Steps to take in an emergency
If your vehicle needs to be towed ......................... 476
If you think something is wrong .......................... 479
If a warning light turns on or a warning buzzer
sounds ............................ 480
If a warning message is displayed......................... 490
If you have a flat tire.......... 496
If the hybrid system will not start ........................... 507
If the electronic key does not operate
properly ........................... 509
If the 12-volt battery is discharged ...................... 512
If your vehicle overheats ........................ 519
If the vehicle becomes stuck ............................... 523
Page 474 of 596
4747-1. Essential information
Press the switch.
All the turn signal lights will flash.
To turn them off, press the switch
once again.
■Emergency flashers
If the emergency flashers are used for a long time while the hybrid system is
not operating (while the “READY” indicator is not illuminated), the 12-volt \
bat-
tery may discharge.
Emergency flashers
The emergency flashers are used to warn other drivers when the
vehicle has to be stopped on the road due to a breakdown, etc.
Page 475 of 596

4757-1. Essential information
7
When trouble arises
Steadily step on the brake pedal with both feet and firmly depress it.
Do not pump the brake pedal repeatedly as this will increase the effort
required to slow the vehicle.
Shift the shift lever to N.
If the shift lever is shifted to N
After slowing down, stop the vehicle in a safe place by the road.
Stop the hybrid system.
If the shift lever cannot be shifted to N
Keep depressing the brake pedal with both feet to reduce vehicle
speed as much as possible.
To stop the hybrid system,
press and hold the power
switch for 2 consecutive sec-
onds or more, or press it briefly
3 times or more in succession.
Stop the vehicle in a safe place by the road.
If your vehicle has to be stopped in an
emergency
Only in an emergency, such as if it becomes impossible to stop
the vehicle in the normal way, st op the vehicle using the follow-
ing procedure:
1
2
3
4
3
Press and hold for 2 seconds or
more, or press briefly 3 times or more
4
WARNING
■ If the hybrid system has to be turned off while driving
Power assist for the steering wheel will be lost, making the steering wheel
heavier to turn. Decelerate as much as possible before turning off the hybrid
system.
5
Page 476 of 596
4767-2. Steps to take in an emergency
The following may indicate a problem with your transmission. Contact
your Toyota dealer or commercial towing service before towing.
● A warning message for the hybrid system is shown on the multi-
information display and the vehicle does not move.
● The vehicle makes an abnormal sound.
Do not tow with a sling-type truck
to prevent body damage.
If your vehicle needs to be towed
If towing is necessary, we re commend having your vehicle
towed by your Toyota dealer or a commercial towing service,
using a wheel-lift type truck or flatbed truck.
Use a safety chain system for all towing, and abide by all state/
provincial and local laws.
Situations when it is necessary to contact dealers before towing
Towing with a sling-type truck
Towing with a wheel-lift type truck
From the frontFrom the rear
Release the parking brake. Use a towing dolly under the front wheels.
Page 477 of 596
4777-2. Steps to take in an emergency
7
When trouble arises
If your vehicle is transported by a
flatbed truck, it should be tied
down at the locations shown in the
illustration.
Covers are installed to the tie-down
holes.
After transporting the vehicle,
make sure to reinstall the covers to
the holes.
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45°.
Do not overly tighten the tie
downs or the vehicle may be dam-
aged.
Using a flatbed truck
Front
Page 478 of 596

4787-2. Steps to take in an emergency
WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■When towing the vehicle
NOTICE
■To prevent damage to the vehicle when towing using a wheel-lift type
truck
● Do not tow the vehicle from the rear when the power switch is off. The
steering lock mechanism is not strong enough to hold the front wheels
straight.
● When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
■ To prevent damage to the vehicle when towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or rear.
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground. If the vehicle is
towed with the front wheels contacting
the ground, the drivetrain and related
parts may be damaged or electricity gen-
erated by the operation of the motor may
cause a fire to occur depending on the
nature of the damage or malfunction.
Page 479 of 596
4797-2. Steps to take in an emergency
7
When trouble arises
●Fluid leaks under the vehicle.
(Water dripping from the air co nditioning after use is normal.)
● Flat-looking tires or uneven tire wear
● Engine coolant temperature gauge needle continually points higher
than normal
● Changes in exhaust sound
● Excessive tire squeal when cornering
● Strange noises related to the suspension system
● Pinging or other noises related to the hybrid system
● Engine missing, stumbling or running roughly
● Appreciable loss of power
● Vehicle pulls heavily to one side when braking
● Vehicle pulls heavily to one side when driving on a level road
● Loss of brake effectiveness, spon gy feeling, pedal almost touches
the floor
If you think something is wrong
If you notice any of the follow ing symptoms, your vehicle proba-
bly needs adjustment or repair. Contact your Toyota dealer as
soon as possible.
Visible symptoms
Audible symptoms
Operational symptoms
Page 480 of 596

4807-2. Steps to take in an emergency
If a warning light turns on or a warning
buzzer sounds
Calmly perform the following actions if any of the warning lights
comes on or flashes. If a light comes on or flashes, but then
goes off, this does not necessarily indicate a malfunction in the
system. However, if this continues to occur, have the vehicle
inspected by your Toyota dealer.
Warning light and warning buzzer list
Warning lightWarning light/Details/Actions
(U.S.A.)
(Red)
(Canada)
Brake system warning light
Indicates that:
• The brake fluid level is low; or
• The brake system is malfunctioning
→ Immediately stop the vehicle in a safe place and con-
tact your Toyota dealer. Continuing to drive the vehi-
cle may be dangerous.
(Yellow)
Brake system warning light
Indicates a malfunction in:
• The regenerative braking system;
• The electronically controlled brake system; or
• The electric parking brake
→ Have the vehicle inspected by your Toyota dealer
immediately.
(U.S.A.)
(Canada)
Malfunction indicator lamp Indicates a malfunction in:
• The hybrid system;
• The electronic engine control system; or
• The electronic throttle control system
→ Have the vehicle inspected by your Toyota dealer
immediately.
SRS warning light
Indicates a malfunction in:
• The SRS airbag system;
• The front passenger occupant classification system; or
• The seat belt pretensioner system
→ Have the vehicle inspected by your Toyota dealer
immediately.