NORMAL SCHEDULED MAINTENANCE
Normal Scheduled Maintenance 1, 2
Change engine oil and filter. 3Every 12 months or10,000 mi (16,000 km). Theoil monitoring systemdisplays a message in theinformation display.
Rotate tires, inspect tire wear and measure tread depth.
Inspect automatic transmission fluid level. Consult dealer for requirements.
Inspect brake pads, rotors, hoses and parking brake.
Inspect engine cooling system and motor/electronics cooling system strength and hoses.
Inspect exhaust system and heat shields.
Inspect half-shaft boots.
Inspect steering linkage, ball joints, suspension and tie-rod ends.
Inspect wheels and related components for abnormal noise, wear, looseness or drag.
1 Do not exceed one year or 10,000 mi (16,000 km) between service intervals.2 Perform multi-point inspection (recommended).3 Reset the oil monitoring system after engine oil and filter changes. See Oil Change Indicator Reset (page 304).
494
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
Scheduled Maintenance
SPECIAL OPERATING CONDITIONS
SCHEDULED MAINTENANCE
If you operate your vehicle primarily in anyof the following conditions, you need to
perform extra maintenance as indicated. Ifyou operate your vehicle occasionally underany of these conditions, it is not necessaryto perform the extra maintenance. Forspecific recommendations, see yourdealership service advisor or technician.
Towing a Trailer or Using a Car-top Carrier
Change engine oil and filter every 12 months or 10,000 mi (16,000 km). The oil monitoring system displays amessage in the information display. Perform services listed in the Normal Scheduled Maintenance chart.As required
Change automatic transmission fluid.Every 30,000 mi(48,000 km)
Replace spark plugs.Every 60,000 mi(96,000 km)
496
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
Scheduled Maintenance
Extensive Idling or Low-speed Driving for Long Distances, as in Heavy Commercial Use (Such as Delivery, Taxi, Patrol Car or Livery)
Change engine oil and filter every 12 months or 10,000 mi (16,000 km). The oil monitoring system displays amessage in the information display. Perform services listed in the Normal Scheduled Maintenance chart.As required
Replace cabin air filter.Inspect frequently, serviceas requiredReplace engine air filter.
Replace spark plugs.Every 60,000 mi(96,000 km)
Operating in Dusty or Sandy Conditions (Such as Unpaved or Dusty Roads)
Replace cabin air filter.Inspect frequently, serviceas requiredReplace engine air filter.
Inspect the wheels and related components for abnormal noise, wear, looseness or drag.Every 5,000 mi (8,000 km)
Rotate tires, inspect tires for wear and measure tread depth.
Change engine oil and filter.Every 5,000 mi (8,000 km)or six monthsPerform multi-point inspection.
497
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
Scheduled Maintenance
shall mean Geomarketing applications,GIS applications, mobile business assetmanagement applications, call centerapplications, telematics applications,public organization Internet applicationsor for providing geocoding services.
V. Europe Territory
A. Use of Certain Traffic Codes in Europe
1. General Restrictions Applicable toTraffic Codes. Client acknowledges andagrees that in certain countries of theEurope Territory, Client will need toobtain rights directly from third partyRDS-TMC code providers to receive anduse the Traffic Codes in the Data and todeliver to End-Users Transactions in anyway derived from or based on suchTraffic Codes. For such countries, HEREshall deliver the Data incorporatingTraffic Codes to Client only afterreceiving certification from Client of itshaving obtained such rights.
2. Display of Third Party Rights Legendsfor Belgium. Client shall, for each Trans-action that uses Traffic Codes forBelgium, provide the following notice tothe End-User: “Traffic Codes for Belgiumare provided by the Ministerie van deVlaamse Gemeenschap and theMinistèrie de l’Equipement et desTransports.”
B. Paper Maps. With respect to any licensegranted to Client relating to making,selling or distributing paper maps (i.e., amap fixed on a paper or paper-likemedium): (a) such license with respect toData for the Territory of Great Britain isconditioned on Client’s entering into andcomplying with a separate written agree-ment with the Ordnance Survey (“OS”) tocreate and sell paper maps, Client’spaying to the OS any and all applicablepaper map royalties, and Client’scomplying with the OS copyright noticerequirements; (b) such license for sellingor otherwise distributing for charge withrespect to Data for the Territory of CzechRepublic is conditioned on Client’sobtaining prior written consent from
Kartografie a.s.; (c) such license for sellingor distributing with respect to Data for theTerritory of Switzerland is conditioned onClient’s obtaining a permit fromBundesamt für Landestopografie ofSwitzerland; (d) Client is restricted fromusing Data for the Territory of France tocreate paper maps with a scale between1:5,000 and 1:250,000; and (e) Client isrestricted from using any Data to create,sell or distribute paper maps that are thesame or substantially similar, in terms ofdata content and specific use of color,symbols and scale, to paper mapspublished by the European nationalmapping agencies, including withoutlimitation, Landervermessungämter ofGermany, Topografische Dienst of theNetherlands, Nationaal GeografischInstituut of Belgium, Bundesamt fürLandestopografie of Switzerland,Bundesamt für Eich-und Vermessung-swesen of Austria, and the National LandSurvey of Sweden.
545
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
Appendices
Recycled Coolant...............................................306Severe Climates..................................................307
Engine Emission Control.............................187Engine ImmobilizerSee: Passive Anti-Theft System........................79
Engine Oil Check..........................................303Adding Engine Oil..............................................303
Engine Oil Dipstick.......................................303Engine Specifications..................................358Entertainment.................................................401AM/FM Radio.......................................................403Apps........................................................................414Bluetooth Stereo or USB...................................412CD (If equipped)....................................................411HD Radio™ Information (If Available)..............407SiriusXM® Satellite Radio (If Activated).........403Sources.................................................................402Supported Media Players, Formats andMetadata Information.....................................414USB Ports...............................................................414
Environment......................................................16EPBSee: Electric Parking Brake.............................200
Event Data RecordingSee: Data Recording..............................................9
Export Unique Options...................................14Exterior Mirrors................................................97Auto-Dimming Feature........................................99
Auto-Folding Mirrors............................................98Blind Spot Monitor..............................................100Fold-Away Exterior Mirrors.................................98Heated Exterior Mirrors.......................................99Integrated Blind Spot Mirrors............................99Lincoln Welcome Mat..........................................99Memory Mirrors.....................................................99Power Exterior Mirrors.........................................97Signal Indicator Mirrors.......................................99
F
Fastening the Seatbelts................................37Rear Inflatable Seatbelt.......................................40Seatbelt Locking Modes.....................................38Using Seatbelts During Pregnancy..................37
Flat Tire InflationSee: Tire Sealant and Inflator Kit....................328
Floor Mats......................................................263Front Parking Aid............................................211Obstacle Distance Indicator.............................212
Front Passenger Sensing System..............50Fuel and Refueling........................................179Fuel Consumption.........................................185Calculating Fuel Economy................................185Filling the Fuel Tank............................................185
Fuel Filler Funnel Location..........................181Fuel Filter.........................................................310
Fuel Quality.....................................................179Choosing the Right Fuel....................................179Fuel Freshness Mode........................................180
Fuel Shutoff...................................................265Fuses................................................................281Fuse Specification Chart.............................281Passenger Compartment Fuse Panel...........292Power Distribution Box......................................281
G
Garage Door OpenerSee: Universal Garage Door Opener..............161
Gauges.............................................................104Left Information Display.....................................105Right Information Display..................................106
GearboxSee: Transmission...............................................194
General Information on RadioFrequencies...................................................57Intelligent Access..................................................57
General Maintenance Information...........489Multi-point Inspection........................................492Owner Checks and Services............................491Protecting Your Investment.............................489Why Maintain Your Vehicle?............................489Why Maintain Your Vehicle at YourDealership?......................................................489
562
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
Index
Getting Assistance Outside the U.S. andCanada.........................................................277Getting the Services You Need................273Away From Home...............................................273
Global Opening and Closing.......................97Closing the Windows...........................................97Opening the Windows.........................................97
H
Hazard Flashers...........................................265Headlamp AdjustingSee: Adjusting the Headlamps........................313
Headlamp Exit Delay.....................................90Head Restraints.............................................149Adjusting the Head Restraint...........................150Tilting Head Restraints .......................................151
Heated Seats..................................................157Front Seats............................................................157Rear Seats.............................................................158
Heated Windows and Mirrors....................146Heated Exterior Mirrors.....................................146Heated Rear Window.........................................146Windshield Wiper De-icer..................................147
HeatingSee: Climate Control...........................................143
High Voltage Battery Cut-Off Switch.......192
High Voltage Battery.....................................191General Information.............................................191
Hints on Controlling the InteriorClimate..........................................................145Defogging the Side Windows in ColdWeather.............................................................146General Hints........................................................145Quickly Cooling the Interior..............................146Quickly Heating the Interior.............................146Recommended Settings for Cooling..............146Recommended Settings for Heating..............146
Hints on Driving With Anti-LockBrakes..........................................................200Home Screen................................................389Hood LockSee: Opening and Closing the Hood............300
Hybrid Vehicle Frequently AskedQuestions......................................................176Hybrid Vehicle Operation............................173Battery:...................................................................174Braking:..................................................................175Driving:...................................................................173Driving to Optimize Fuel Economy.................175Engine:....................................................................174Starting:..................................................................173Stopping:................................................................173Transmission Operation:....................................174
I
In California (U.S. Only)...............................274Information Display Control.........................84Information Displays......................................112General Information.............................................112
Information Messages..................................123Active Park............................................................124Adaptive Cruise Control....................................124Adaptive Headlamps..........................................125AdvanceTrac™.......................................................125Airbag.....................................................................126Alarm......................................................................126Automatic Engine Shutdown............................126Battery and Charging System (12 volt)...........127Battery and Charging System (HighVoltage)..............................................................127Blind Spot Information and Cross Traffic AlertSystem...............................................................128Doors and Locks..................................................128Driver Alert............................................................129Fuel.........................................................................129Hill Start Assist.....................................................130Keys and Intelligent Access.............................130Lane Keeping System........................................132Maintenance.........................................................132MyKey.....................................................................134Park Aid..................................................................135
563
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
Index
M
Maintenance..................................................300General Information...........................................300
Memory Function..........................................155Easy Entry and Exit Feature..............................156Linking a PreSet Position to your RemoteControl or Intelligent Access Key Fob.......156Saving a PreSet Position...................................155
Message CenterSee: Information Displays..................................112
MirrorsSee: Heated Windows and Mirrors.................146See: Windows and Mirrors.................................96
Mobile Communications Equipment...........14Moonroof..........................................................101Bounce-Back........................................................103Opening and Closing the Moonroof..............102
Motorcraft Parts............................................359MyKey Troubleshooting................................66MyKey™..............................................................62Principle of Operation.........................................62
N
Navigation......................................................426cityseeker.............................................................435Destination Mode...............................................427
Map Mode............................................................426Navigation Map Updates..................................436Navigation Menu................................................432SiriusXM Traffic and Travel Link......................436SYNC AppLink.....................................................435Waypoints.............................................................434
Normal Scheduled Maintenance..............494
O
Oil Change Indicator Reset........................304Oil CheckSee: Engine Oil Check......................................303
Opening and Closing the Hood...............300Ordering Additional Owner'sLiterature......................................................279Obtaining a French Owner’s Manual............279
Overhead Console........................................167
P
Parking Aids...................................................210Principle of Operation........................................210
Passive Anti-Theft System............................79SecuriLock..............................................................79
PATSSee: Passive Anti-Theft System........................79
Perchlorate........................................................12
Personal Safety System™..............................46How Does the Personal Safety SystemWork?...................................................................46
Phone...............................................................418During a Phone Call...........................................423Making Calls........................................................422Pairing Your Cell Phone for the FirstTime....................................................................418Phone Menu.........................................................419Receiving Calls....................................................423Smartphone Connectivity................................425Text Messaging...................................................424
Post-Crash Alert System.............................270Power Decklid..................................................73Obstacle Detection...............................................74Opening and Closing the Power Decklid.......73Resetting the Power Decklid..............................74
Power Door LocksSee: Locking and Unlocking..............................68
Power Seats.....................................................151Four-Way Power Lumbar...................................153Multi-Contour Front Seats With Active Motion.............................................................................153Power Lumbar......................................................153
Power Windows..............................................96Accessory Delay...................................................97Bounce-Back..........................................................96One-Touch Down..................................................96
565
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
Index
One-Touch Up.......................................................96Window Lock..........................................................97
Pre-Collision Assist......................................249Using the Pre-Collision Assist System..........249
Protecting the Environment..........................16
R
Rear Parking Aid............................................210Obstacle Distance Indicator..............................211
Rear Seat Armrest.........................................160Armrest pass-through........................................160
Rear Seats.......................................................156Rear View Camera.......................................223Using the Rear View Camera System...........223
Rear View CameraSee: Rear View Camera....................................223
Refueling.........................................................182Fuel Filler Door Manual Override Lever........185System Warnings.................................................184
Remote Control...............................................58Car Finder...............................................................60Intelligent Access Key.........................................58Remote Start..........................................................60Replacing the Battery..........................................58Sounding the Panic Alarm..................................60
Remote Start...................................................147Automatic Settings..............................................147
Repairing Minor Paint Damage.................324Replacement Parts Recommendation........13Collision Repairs.....................................................13Scheduled Maintenance and MechanicalRepairs.................................................................13Warranty on Replacement Parts.........................13
Replacing a Lost Key or RemoteControl.............................................................61Reporting Safety Defects (CanadaOnly)..............................................................280Reporting Safety Defects (U.S. Only).......279Roadside Assistance...................................264Vehicles Sold in Canada: Getting RoadsideAssistance.......................................................265Vehicles Sold in Canada: Roadside AssistanceProgram Coverage........................................265Vehicles Sold in Canada: Using RoadsideAssistance.......................................................265Vehicles Sold in the United States: GettingRoadside Assistance.....................................264Vehicles Sold in the United States: UsingRoadside Assistance.....................................264
Roadside Emergencies...............................264Running-InSee: Breaking-In.................................................262
Running Out of Fuel......................................181Refilling With a Portable Fuel Container........181
S
Safety Canopy™...............................................53Safety Precautions........................................179Scheduled Maintenance Record..............499Scheduled Maintenance............................489Seatbelt Extension.........................................45Seatbelt Height Adjustment..........................41Seatbelt Reminder..........................................42Belt-Minder™...........................................................42
Seatbelts...........................................................36Principle of Operation..........................................36
Seatbelt Warning Lamp and IndicatorChime...............................................................41Conditions of operation......................................42
Seats.................................................................149Security..............................................................79Settings...........................................................448911 Assist...............................................................455Ambient Lighting................................................464Bluetooth..............................................................450Clock......................................................................450Display...................................................................466General..................................................................461Media Player........................................................449Mobile Apps........................................................460Navigation............................................................457Phone.....................................................................451
566
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
Index